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Dubai - Festival City



Concierge Photo Concierge Signature
Kamal Jayalath
Chief Concierge

Insider Tips



The dress code in Dubai is reasonably relaxed. However, modest clothing that covers your body is recommended, especially in rural areas.
Inspired by a graceful sailboat, the hotel stands tall on Dubai Creek and is ideally located for business close to Burj Khalifa and Dubai World Trade Centre. Explore the city of contrasts, shopping in the Dubai Festival City Mall or world famous gold souks, camel riding in the Arabian Desert or playing our championship 18-hole Al Badia Golf course. Exclusive amenities at this Dubai hotel include the Michelin-starred Reflets par Pierre Gagnaire, a full-service spa and 25 metre outdoor pool.

Guest Reviews

2X Points and Faster Rewards - Earn 10 points for every US$1 spent. Plus 2X points on F&B and more


  • Restaurant & Lounges

    Anise entices the palate and entertains the mind with international dishes prepared at live cooking stations. Choix Patisserie and Restaurant offer...
  • Amenities & Services

    Cardio machines and free weights fill the gym, which will inspire you with Dubai Creek views. Outside are a temperature controlled lap pool, childr...

    There's always something special happening at an InterContinental hotel. Whether you are looking for a fun-filled getaway or a place to host your n...
Dubai - Festival City
  • Dubai Festival City
  • Dubai
  • United Arab Emirates
  • Front Desk +971-4-7011111

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

Afrikaans, Arabic, Czech, German, English, Spanish, French, Hindi, Indonesian, Japanese, Dutch , Punjabi, Russian, Swahili, Tagalog, Turkish, Chinese

Pet Policy

Only authorised guide dogs allowed.
  • Local Time

    9:48 AM
    • CHECK-IN

      2:00 PM

      12:00 PM Late Check out Available


    • UAE Dirham د.إ.‏ (AED)


    • Service animals allowed
    • 3 Room(s) with Accessibility Standards
    • Parking
    Guest Reviews
    Rated 4.4 out of 5 by 287 reviewers.
    Rated 5.0 out of 5.0 by TV Channels - There are no sufficient sports channels . I missed watching an important match since the sport channels list did not include BEIN sport channels. August 28, 2014
    Rated 4.0 out of 5.0 by My longest stay in Dubai-The best stay 3 months almost i stayed in this hotel and trust me it never bored me. Its location, the hotel and rooms themselves are perfect. All food places are at the walking distance and after office u can hangout in the hotel own pub nd club. the only downside was very limited choice of TV channels! It should have couple of pakistani news channels on the list! and yea another downside I had to write to IHG on email to get points as hotel staff wasnt very cooperative in it August 26, 2014
    Rated 5.0 out of 5.0 by Great Hotel well positioned Excellent hotel friendly staff. Well positioned hotel. August 23, 2014
    Rated 3.0 out of 5.0 by Good hotel, not good at IHG Platinum level rewards program First off let me say that the hotel staff was courteous, knowledgeable, and friendly. Check in was efficient and smooth. The hotel itself was clean. The room was clean, comfortable, and quiet. The air conditioner worked well. Which is huge in the UAE. Now for the not so great news. As a long time IHG (Priority Club) Platinum level member this hotel treats you the same as every other Crowne Plaza hotel OCONUS (Outside the USA). That is they do not upgrade you to the club floor or give you access to the club lounge - even if they have rooms available on that floor. Maybe I am asking too much to get complimentary access to the club lounge, but I work hard to maintain my Platinum level membership and I wish IHG would mandate some continuity between their member hotels. Rather than let hotels choose what or which things they choose to take part of and which they do not. I did receive a 10% off coupon for food, and a free appetizer coupon. August 22, 2014
    Rated 4.0 out of 5.0 by sleeping well I enjoyed the stay however it was short and next time i will come again sure , as the privecy and the good imperission i had . i enjoyed the cleaning and the gym , next time i will try to use the other facility . Thanks for every thing . August 22, 2014
    Rated 5.0 out of 5.0 by great service Even though the hotel is 20 years old it is still in good condition staff very helpful and friendly good food middle of town close to rail station August 21, 2014
    Rated 4.0 out of 5.0 by Weekend Away Very welcoming on arrival. Fast check-in and no hassle with cases. Any information required was easily available. The room was very clean and well serviced. There are plenty of good restaurants to choose from. The hotel is very well positioned for whatever you would like to do in Dubai. Taxis, either hotel or public are easily available. I would recommend this hotel to anyone visiting Dubai August 20, 2014
    Rated 4.0 out of 5.0 by The Place to saty on SZ road Excellent and well located for travel in and around Dubai. Eaze of valet parking (if the taxi's move out of the way) and very good check in, with Bags delivered to the room. August 20, 2014
    Rated 5.0 out of 5.0 by Excellent ambiance for leisure and comfort The ambiance at the Hotel is suitable for guests who are seeking leisure, business, and comfortable accommodation. August 20, 2014
    Rated 4.0 out of 5.0 by good room size Good size room great friendly and helpful staff Close to Metro station August 19, 2014
    Rated 5.0 out of 5.0 by room clean it was a very comfortable stay, very quiet room . its like your at home. August 17, 2014
    Rated 4.0 out of 5.0 by Good hotel Good experience and compfortable stay. The rooms are tidy and clean. The August 15, 2014
    Rated 5.0 out of 5.0 by Excellent service, amazing accommodation This is the best hotel we have ever stayed in, clean, cool, comfortable... everything about it was perfect. Breakfast was included and anything you wanted was available, catered for many nationalities. Staff were friendly and extremely helpful, nothing was a problem. We had a long flight and arrived early. We were able to check in immediately and had a late flight out. At no additional cost we were offered a late checkout. Wifi was free and extremely reliable. Complimentary fruit, which was delicious, arrived unexpectedly! We are booked to stay again on our return to Dubai and looking forward to it!! August 14, 2014
    Rated 3.0 out of 5.0 by Comfortable but basic, service and number of restaurants is nice. The front desk was not very flexiable to a monthly guest with need for a late check out when this has been provided with no issues in the past. In fact is was always offered and this time I felt like I was beggin for another hour. I ended up sitting in the lower lobby entrance waiting for nearly and hour on the shuttle van. Then my suitcase handle appears to have been cut when this was never noticed before. It just made for a less than enjoyable stay. I may look for other location but have found this convienient, eventhough I used to stay at Fairmont and my collegues were still there. August 14, 2014
    Rated 5.0 out of 5.0 by Location is good , room size very good Everything good . But maybe need some renovation . August 12, 2014
    Rated 5.0 out of 5.0 by Enjoyble stay Everything was good and my family and i realy enjoyed our stay. August 12, 2014
    Rated 3.0 out of 5.0 by Comfortable bed and great service in general, the hotel was comfortable, in addition to their services. but i faced some concern with the the reception employee as the did not give me the room key until i deposit some money. i did not like it. August 11, 2014
    Rated 4.0 out of 5.0 by Pleasant experience Comfortable bed and clean room. Décor is looking a little outdated but overall very pleasant. All staff were courteous and friendly. August 11, 2014
    Rated 5.0 out of 5.0 by Business Trip Location is excellent to get anywhere in Dubai or further afield. 20 Mins from the airport (traffic permitting). The hotel itself is very clean with some great restaurants. The new Brazilian Restaurant "Chamas" is Superb but make sure that you don't eat all day as there is loads to have through the evening. The gym is well equipped with some friendly staff. Front office are always keen to help and for those regular visitors you will see the same faces time and time again. I've been coming to this hotel for 7 years and will hopefully come back again and again!! August 11, 2014
    Rated 4.0 out of 5.0 by very friendly and competent staff All staff with whom we had contact were extremely knowledgeable and very polite August 10, 2014
    Rated 5.0 out of 5.0 by Exceeded Expectation We stayed at this hotel after recommendation from a friend and reading reviews online. We asked for a high room overlooking the road with twin beds,This was no problem at check-in and we were upgraded immediately although it was the low season.The room was very good,spacious and had everything we needed including two double beds The introductory letter from the GM stated that thy wanted to exceed expectation in every category and they did especially regarding room and staff who were without exception friendly helpful and couldn't do enough for us. The only criticisms I could have are that coffee at the excellent breakfast was American filtered style and having just come from Europe was not so good and the house wine at the seafood night (which was excellent and worth the cost) was not great and I didn't see a wine list there. I would definitely stay here again as the cost was reasonable and the experience pleasant August 9, 2014
    Rated 5.0 out of 5.0 by Best Ever I am using IHG for a long period now. But Crown Plaza Dubai is the best ever i used my stay. Nicse location good food best staff. Ever again i will use the same hotel. I appreciate staff and management of Crow Plaza service. The best the money you paid. August 8, 2014
    Rated 4.0 out of 5.0 by Good quality service It is not as glitzy as some but it has good service and is comfortable with friendly helpful staff Good value , near but not in the centre of the rush of Dubai. August 6, 2014
    Rated 5.0 out of 5.0 by great staff and a variety of food options this is the third time that we have stayed at this hotel and have never been disappointed. The staff are helpful and friendly. The dining options and quality are excellent. We will definitely visit again August 1, 2014
    Rated 5.0 out of 5.0 by Good location and great services I chose the hotel because it is very close to my company and convenient. The services are excellent, the room was comfortable, the swimming water was cool and enjoyable when you are there. The gym is equipped well and Wi-Fi device had an high speed internet which I liked to use them. I stayed there during Ramadan and the hotel followed the restrictions. July 31, 2014
    Rated 5.0 out of 5.0 by My Dubai Home I consider IHG hotels as my homes every where I stay in one of them, and no more than I am home allways July 27, 2014
    Rated 5.0 out of 5.0 by Great Location I used my points to stay for 2 nights at the hotel. Previously I had just visited for the excellent entertainment in the Harvester Pub. We were upgraded to a suite which was huge and enjoyed every minute. The fresh fruit delivered daily FOC was delicious! July 24, 2014
    Rated 5.0 out of 5.0 by Comfortable room and great service We felt thoroughly spoilt by the friendly, caring staff. We were able to check in at 9am and catch up on some much needed sleep in a very comfortable bed. July 21, 2014
    Rated 4.0 out of 5.0 by GOOD LOCATION AND GOOD SERVICE Overall a pretty nice place to stay. Centrally located and with friendly staff who try to make your stay comfortable. Did not have the chance to visit the resturants but the room service food quality was reasonable. July 19, 2014
    Rated 4.0 out of 5.0 by One of the best places to stay in Dubai If you want to stay at one of the best places in Dubai, Crowne Plaza is the choice for you. It has a very helpfull and friendly staff, and lots of choice of restaurants. I always return to Crowne Plaza and it feels like my home away from home. July 2, 2014
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