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Dubai - Festival City



Concierge Photo Concierge Signature
Kamal Jayalath
Chief Concierge

Insider Tips



The dress code in Dubai is reasonably relaxed. However, modest clothing that covers your body is recommended, especially in rural areas.
Inspired by a graceful sailboat, the hotel stands tall on Dubai Creek and is ideally located for business close to Burj Khalifa and Dubai World Trade Centre. Explore the city of contrasts, shopping in the Dubai Festival City Mall or world famous gold souks, camel riding in the Arabian Desert or playing our championship 18-hole Al Badia Golf course. Exclusive amenities at this Dubai hotel include the Michelin-starred Reflets par Pierre Gagnaire, a full-service spa and 25 metre outdoor pool.

Guest Reviews

2X Points and Faster Rewards - Earn 10 points for every US$1 spent. Plus 2X points on F&B and more


  • Restaurant & Lounges

    Anise entices the palate and entertains the mind with international dishes prepared at live cooking stations. Choix Patisserie and Restaurant offer...
  • Amenities & Services

    Cardio machines and free weights fill the gym, which will inspire you with Dubai Creek views. Outside are a temperature controlled lap pool, childr...

    There's always something special happening at an InterContinental hotel. Whether you are looking for a fun-filled getaway or a place to host your n...
Dubai - Festival City
  • Dubai Festival City
  • Dubai
  • United Arab Emirates
  • Front Desk +971-4-7011111

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

Afrikaans, Arabic, Czech, German, English, Spanish, French, Hindi, Indonesian, Japanese, Dutch , Punjabi, Russian, Swahili, Tagalog, Turkish, Chinese

Pet Policy

Only authorised guide dogs allowed.
  • Local Time

    7:54 AM
    • CHECK-IN

      2:00 PM

      12:00 PM Late Check out Available


    • UAE Dirham د.إ.‏ (AED)


    • Service animals allowed
    • 3 Room(s) with Accessibility Standards
    • Parking
    Guest Reviews
    Rated 4.7 out of 5 by 200 reviewers.
    Rated 5.0 out of 5.0 by Great Service Excellent front desk/concierge staff. Very attentive to needs and request. Bar and Food Service staff also very attentive and friendly. July 11, 2014
    Rated 5.0 out of 5.0 by All around experience My all around experience at this hotel location was excellent. I have stayed at this hotel several times before and was always satisfied with the service provided, cleanliness of rooms and facilities and its very convinent location. It really has a lot to offer. I rate my experience as outstanding. July 6, 2014
    Rated 4.0 out of 5.0 S.k Crown Plaza Festival City Dubai, A Good Place With Good Staff. July 5, 2014
    Rated 5.0 out of 5.0 by Crowne Plaza delivers at Dubai Festival city My recent stays at Crowne Plaza Festival City were fantastic! Every single staff member i met was engaged, friendly and good humoured. I usually stay at the Intercon next door which is great in every way but my recent experiences at Crowne Plaza have made me look forward to staying there again and again. I travel extensively and hotels is my business. Crowne Plaza Festival City comes Highly Recommended! July 5, 2014
    Rated 5.0 out of 5.0 Smoking in the Hotel Bar Being accustomed to non-smoking public environments in the UK, I was not impressed with people smoking in the hotel bar, espacially when food was being served. There shuld be a designated smoking area or improved air-conditioning/smoke extraction It would be simpler to just have guests walk the length of the bar and go outside to smoke July 4, 2014
    Rated 4.0 out of 5.0 by Great rooms with more than adequate facilities Overall I was very pleased with my stay. The rooms were first class and the restaurant was fantastic. My only concern was the following: We ate on a number of occasions in the Belgian Bar in order that we could watch the World cup. There are great viewing areas for watching football no matter where you sit. Although the Crown Plaza boast of having smoke free rooms, this bar is unfortunately not smoke free. Smoking within restaurants and bars in UK are illegal and for those people who are used to a smoke free environment - this bar is not for you. I am due to return to Dubai on another visit next month however, although I am quite happy to stay at the hotel, unfortunately I will not return to the Belgian bar. There are a number of bars and restaurants in Dubai that are now smoke free and I suggest that Crown Plaza need to consider this for their clients in the future. July 4, 2014
    Rated 5.0 out of 5.0 by Great Job We have always enjoyed our stay at Crowne Plaza and Intercontinental at Festival city and will continue staying there during our Dubai trips. Location is good, property is excellent and the staff are very courteous and thoughtful. I had mentioned at check-in that we were there to celebrate my son's birthday and to our surprise they sent a delicious cake on his birthday which was a very thoughtful gesture. Keep up the great work. July 3, 2014
    Rated 5.0 out of 5.0 by Excellent hotel. Very close to the Mall I enjoyed my stay immensely at this hotel. It was next to the Mall which had many restaurants for all types of food. A free shuttle service to and from the airport and to the train station would be a big plus for this hotel and would encourage more people to stay at this location. June 30, 2014
    Rated 5.0 out of 5.0 by großartiger service sehr geplegtes, vornehmes und sauberes ambiente, sehr freundliche und kompetente mitarbeiter. June 29, 2014
    Rated 5.0 out of 5.0 by Great location and best breakfast I stayed in Crowne Plaza for one month. I enjoyed my stay there and I found the staff very friendly. The hotel was located close to my work so this was an added benefit. The selection of food in breakfast was great. Also the staff did an excellent job of making me comfortable, specially for a long time stayer. My room was facing city view but I spent around two nights in a room with creek view and I recommend it a lot. June 28, 2014
    Rated 5.0 out of 5.0 by Great comfortable, professional and secure stay If i needed to stay in Dubai again i will stay here for sure!! It was Great comfortable, professional and a secure stay. Very impressed June 28, 2014
    Rated 5.0 out of 5.0 by Quality in everything I always stats at Crowne Plaza Festival City, by now, it is more than 5 times in past 2 years. This time was special too because of the high quality professional services by the distinguished reception lady Mee Mee. All the best, Mee Mee and ICH. Regards Abdullah June 26, 2014
    Rated 5.0 out of 5.0 by Check in team and Pool service The check in guys were fantastic, same during checkout although different set of people. Pool attendants were very helpful and extremely nice. Not intrusive at all. June 25, 2014
    Rated 5.0 out of 5.0 by Algilani June 2014 I would like to reinstate the reason of my love of this particular hotel facility. Staff Teamwork and Ownership Value makes this specific hotel as cozy as my home. June 24, 2014
    Rated 5.0 out of 5.0 by Comfortable and Fun for kids Myself and my kids enjoyed the stay and swimming pools, room was nice and comfy. June 21, 2014
    Rated 5.0 out of 5.0 by Great Experience We enjoyed our stay. The customer service was excellent and the food was superb. Thank you very much. It was a great holiday. June 19, 2014
    Rated 5.0 out of 5.0 by Great place to stay It was simply superb. Starting from the lobby to the room, it was a very smooth stay. The rooms were very comfortable and the staff was extremely helpful and polite. From the room back to the lobby again it was a great yet completely different experience. The check out was smooth and the concierge services were splendid. I would recommend Crowne Plaza hotels to any body any day. June 18, 2014
    Rated 5.0 out of 5.0 by Great Location and Friendly Staff This is the second time we have stayed at this hotel and we weren't disappointed. Badayw, the Concierge we had most dealings with was fantastic and went out of his way to help us with getting our tickets for the Burj Khalifa. All other staff were extremely friendly and helpful and made us feel most welcome. We had the use of the facilities of both the Crown Plaza and the Intercontinental, which gave us great variety and both hotels provide direct access to the Festival City shopping centre, which is a great place to shop or wander. June 18, 2014
    Rated 5.0 out of 5.0 by Cannot Complain Overall stay exceeded expectations; have booked to stay again last week of June June 16, 2014
    Rated 5.0 out of 5.0 by The ONLY fully NON-SMOKING Hotel in Dubai I was pleased to know that Crowne Plaza Festival City Dubai is completely NON-SMOKING hotel. The staff is really helpful and friendly. I would like to extend special thanks to Hassan at the front desk for all the assistance and support. The location of the hotel is ideal. Away from the busy roads of Dubai. The hotel in connected to a huge Festival City Mall with great food court and casual dining restaurants. The mall has it's own artificial canal. June 15, 2014
    Rated 5.0 out of 5.0 by excellent staff The front desk staff are amazing special thanks for nizar for taking care about my booking all the time. June 15, 2014
    Rated 5.0 out of 5.0 by Mein liebstes Crown Plaza - es ist eine ruhige und Flughafennahe Lage - shopping Mall und Aktivitäten sind direkt zu Fuss zu erreichen - Toller Blick auf Dubai Skyline June 15, 2014
    Rated 5.0 out of 5.0 by alles super Der Aufenthalt im Hotel war perfekt. Wir hatten am Anfang wegen der Flughafennähe etwas Sorge, aber nichts vom Flughafenläm mitbekommen. Ideale Lage für Ausflüge. June 12, 2014
    Rated 4.0 out of 5.0 by Great location and good overall quality This is a nice hotel located next to a shopping mall with several good restaurants all within a short walk. I've stayed here several times and had a good experience overall. There were some annoyances like the plug not working in the bath and the room access card not working in the lift and needing to be changed (at least once per day) - all hassle that any business traveller can do without. Unfortunately for me I also had an inexperienced member of staff try to check me in, which seemed to take an eternity - the last thing you need after a long journey! Quite annoying as they have a special check in area for Priority Club, which was unmanned and is there specifically to provide a better service for loyal customers. June 9, 2014
    Rated 5.0 out of 5.0 by Great Value, Great Service A great location in Dubai - close to the airport. Exceptional service in a new property that has well appointed rooms - spacious, and comfortable. Large bathroom, with good amenities. Handy (and busy) bar serving alcohol, but very smoky everywhere so not a pleasant experience. Breakfast buffet one of the largest I've seen with local and Western dishes. Great attentive service. Sits on top of the Festival Mall which has a huge range of shops and restaurants. A true five-star experience. June 5, 2014
    Rated 5.0 out of 5.0 by pacent This is the 3rd time I have stayed at this Hotel and yet again I was impressed, the facilities are superb, the staff so friendly (especially the man from housekeeping Sahab) nothing was to much trouble, the view in the evening as the sun is going down is unbelievable, the food was excellent and the Belgium Café/Pub is a must, I am sure I will be back again later in the year. Many thanks to everyone at the Hotel from a very satisfied customer. June 2, 2014
    Rated 4.0 out of 5.0 by Good location Short stay in may 2014, Very good location for dining and shopping, Room very comfortable, room service dinner was ok, 10 mins from airport. May 31, 2014
    Rated 5.0 out of 5.0 by Perfect Location Very beautiful hotel, service was excellent, room was comfortable, near by shopping and lots to see and do!! May 29, 2014
    Rated 5.0 out of 5.0 by mr Splendid hotel, very friendly staff, .nice rooms with a view. May 27, 2014
    Rated 4.0 out of 5.0 by 2 more good stays I stayed at the CP for 4 nights week before last and 1 night last week. As usual the staff was excellent. Pool was great and relaxing, and the Belgium Café is a great place to wind down. Meeting staff is also excellent. Hotel is starting to show its age a bit, but the service makes up for that. They do need new TV's and more channels. May 27, 2014
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