Rated 4.6 out of 5 by 59
Rated 5.0 out of 5.0 by Ofernag Room air conditioning
Air conditioning seems to be turn off at night. At mid night the room got too hot, even with prior adjustment of temperature at 23.5°C
03 December 2013
Rated 4.0 out of 5.0 Very nice luxerious Rooms and nice breakfast but bad Staff experience
I have been twice to this Hotel in Dusseldorf,
I was impressed how big the reception is and with the luxurious standard room, I also loved the breakfast.
Also the location is perfect.
However I have very bad experience with the stuff:
I always travel with Hotel vouchers created by my travel agency, I faced the following treatment;
1- I didn't provide my credit card in my first visit while checking in and I was surprised that the 2nd day they removed all the items from the mini bar in the room, Which I think so cheap from the hotel !
2- The next arrival I didn't had the voucher printed and promised the reception to send it by mail the next day, As a gold IHG member I would expect a better treatment from the stuff, but I was warned and didn't like their attitude or treatment.
Seriously I will reconsider staying in this hotel again as long as they don't welcome loyal customers.
26 November 2013
Rated 4.0 out of 5.0 by andrey4273 beautiful and pleasant hotel
Resent hamful employee at the reception Isobel,lazy and inconsiderate to customers! Cheating!
26 November 2013
Rated 5.0 out of 5.0 by cooper65 Europe Vacation
Great Hotel and Location !!
Great Place to end our 4 week travel in Europe that included 7 country's. Thanks for the great hospitality and a great Room upgrade my wife was totally impressed with your location and the close shopping.
Dave , Virginia
18 November 2013
Rated 5.0 out of 5.0 by Rene7 Value for money, service with a smile!!
We were staying two nights here .
Following an earlier somewhat lesser experience at this hotel , the staff tremendously done his best to make sense to us and gave us the impression that this is really a four star plus hotel .
Checkin was excellent, we arrived at 1:30 pm and were directly into the room.
We stayed in an executive suite that we were upgraded as Ambassador platinum member , this was a very nice suite .
The club lounge is overwhelming , service from the staff is very friendly and they are very attentive.
We have had a lot of fun in talks with Sofia , Eva , Conny and Julia .
The only thing we missed when we arrived no one had payed attention and I had to go in to ask if I could come get some assistance with our luggage.
While the men are extremely friendly and helpful , so nothing to criticize , but a little more attention to the arriving guest w ould make it complete.
Hotel is right between the old and new city, so ideal for a weekend, go shopping , good food in on off the various restaurants around and a beer in one of the breweries .
Ask Christope the congierge, he knows a lot and give very good recommendations
We will definitely return , value for money.
10 November 2013
Rated 4.0 out of 5.0 by vladi Bathroom
I stayed on night 27.10. and in general was ok, however few remarks regarding bathroom:
-bathroom ventilation was not good. even coming late from dinner smell of the "sewer" was present
-window between bathroom and room was rather strange (although curtain shades were mounted..)
-last but not the least is that shower holder on the wall was fixed. since i am tall guy i needed some gymnastic to come underneath. shower holder on the wall is ok only if you want to wash your hair too...
04 November 2013
Rated 4.0 out of 5.0 by Wass Comfortable stay !
For the price you charged -
1) the lounge services at breakfast and in the evenings were poor. Eggs ordered at breakfast took very very long to be served.
2) you could replace the drinking mineral water bottle in the room every day
3) have more English channels on TV. BBC news, Sky news, Fox news, HBO movies, cricket channels and football channels. Missed the Barca-Milan game as it was not available on the TV in your hotel !
4) In a single occupancy room with a king size bed you should provide a single king or queen size comforter rather than 2 twin ones.
28 October 2013
Rated 5.0 out of 5.0 by AR59 Evrey thing was exellent
the location was exellent and directly the shopping area and the hotel staff very helpfull and with smily faces
17 October 2013