Rated 4.2 out of 5 by 385
Rated 3.0 out of 5.0 was excellent hotel, but not upgrade and no special benefit for Platinum Ambassador
There was an excellent hotel, but not upgrade and renewal anymore, so old hotel more and more. Service is so so, so Just good hotel now. Even I have been stayed at this hotel several times since 2008.
No special benefit for Platinum Ambassdor member anymore, same with normal member, as I felt. Nobody know I am Platinum Ambassador member. No welcome drink, no gift, no lounge, no flower, nothing.. There are big different system for Platinum Abassador between Europe and Asia. I have been excellent service in Asia.
I think, no need get a Platinum Ambassador member ship anymore in Europe, if all hotels are like this. Frankly, I concidering to stop Platinum Abassador member ship next, because I could not find any special benefit during stayed at Europe hotel (Spain and Germany). Just normal member-ship is enough, because same room rate, same service, same benefit, etc...why do I pay a money for Platinum Ambassador membership.
23 April 2015
Rated 5.0 out of 5.0 Great choice for Frankfurt
Stayed here to attend a trade show at the Messe Frankfurt. Great location, we had a 17th floor river view room and the view was beautiful! The room's A/C was on full blast so it was quite cold when we entered but once we realized it was set that way we changed it with no problem. Great breakfast with a lot of options and good table service. Yes, the decor is a little 'older' but the hotel is in great shape and very clean. Highly recommended.
23 April 2015
Rated 4.0 out of 5.0 by fjl38 Sehr gutes Hotel, empfehlenswert
Das Hotel ist günstig gelegen. Die Stadt ist in 20 Minuten zu Fuss erreichbar. Das Hotelpersonal ist sehr zuvorkommend und hilfsbereit.
Die Zimmer sind gut ausgerüstet. Der Aufenthalt war sehr angenehm.
22 April 2015
Rated 5.0 out of 5.0 by TerryI We love this Hotel
We have stayed at this hotel several times and it just gets better. We have stayed at Intercontinental hotels in many places around the world but none has a better club lounge and staff. From the downstairs concierge desk staff (whom I sincerely apologize that I cannot remember the young mans name that booked our car), to the staff upstairs. Everyone is first class in their treatment of the guest. We were there during a very busy time and yet every person working at the club level took the time to greet us and were they whenever we needed anything. This is a first class operation and has a location that cannot be beat. I highly recommend this property for business or pleasure.
21 April 2015
Rated 4.0 out of 5.0 by tr5n5ty Gute Lage, aber ...
Die Lage des Hotels ist sehr gut, direkt am Mainufer und der Hauptbahnhof sowie die Innenstadt sind gleich in der Nähe. Mein Zimmer hatte einen traumhaften Blick auf den Main. Die Zimmer sind nicht gerade groß und das Bad ist eher klein. Zudem sind die Zimmer schon etwas in die Jahre gekommen. Das Frühstücksbuffet war reichhaltig, hätte aber aus meiner Sicht qualitativ besser sein können. Check-in und Check-out war freundlich, schnell und kompetent.
19 April 2015
Rated 2.0 out of 5.0 by mg78 Value for money Ok but service and breakfast mediocre
Neck pillow got forgotten by instant service
Internet problem solved after asking twice
Sleep quality very bad since woke up by helicopter noise at 6:45
18 April 2015
Rated 4.0 out of 5.0 by majoma Great service but tired room
Great staff at reception. Upgraded at check-in. Rooms could do with an update. View over river nice but windows lacking sound insulation. Bathroom a bit small and looking tired.
The helicopter hovering in the air outside the hotel at 06:30am did not help matters but obviously not the hotel's responsibility. Soundproofing would have helped though.
Overall a pleasant stay.
18 April 2015
Rated 5.0 out of 5.0 by omarh good hotel
good hotel, good location, get a skyline view it is nice. rooms are nice, bathroom a bit small but ok and has the usual amenities but few extra accessories which are always gd.
13 April 2015