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Frankfurt

Rated 4.2 out of 5 by 233 reviewers.
Rated 4.0 out of 5.0 by Very friendly staff and excellent food. I have stayed at this Hotel twice now, and am booked in again mid September. The location is perfect, very friendly and courteous staff, and the Breakfast is top class. Rooms are clean and spacious. Overall a very good experience. 28 August 2014
Rated 4.0 out of 5.0 by Komfortables Bett und großartiger Service Gutes Hotel mit sehr guter Küche und gutem Service. 27 August 2014
Rated 5.0 out of 5.0 by awesome frontdesk experience During our check-in Anika at the front desk was excellent and very professional. Awesome experience. Thank you 26 August 2014
Rated 4.0 out of 5.0 by Sehr guter Service, freundliches personal Sehr guter Service, freundliches personal - frühstücksauswahl groß. jedoch keine besonderheiten, kein abwechslunglsreichtum der angeboteten frühstücke. 22 August 2014
Rated 5.0 out of 5.0 by Comfortable Bed / Room and Great Customer Service Comfortable Bed / Room and Great Customer Service. Enjoyed the Breakfast offerings and the restaurant was very clean with responsive and friendly staff. 22 August 2014
Rated 5.0 out of 5.0 by Excellent and fantastic hotel We have a great time at this hotel. Excellent, nice , helpfull , very friendly , knowledgeable, and professional staff. Great location , nice and clean hotel , great meals and food, nice fitness room ! It could not be Better ! We definitively go back We recommend this hotel 100% to every one ! Very happy with this hotel 21 August 2014
Rated 3.0 out of 5.0 check-in experience Despite the fact that I am a regular visitor of your hotel I always have discussions with front-desk staff on my assigned room and floor. I wish your staff would look into my history of stays and my profile to avoid these discussions. In the end there is always room available on the 18th floor. Really disappointing experiences. 21 August 2014
Rated 4.0 out of 5.0 by Great staff but smallish room Very impressed with the staff at Frankfurt IC. Could not have been more friendly or helpful, I had a river view room, which is a great outlook, but was small, the bathroom in particular is small. That said the room was well kept and furnished comfortably with twin beds, armchair, desk chair and desk. Overall good hotel location and facilities, will be happy to return. 20 August 2014
Rated 5.0 out of 5.0 by Sound of lifts Dear sirs, It is upgraded room, so I know I should not say anything. But Room 1915 was a little bit noisy for sound of lifts while I was lying down in the bed. I think you had better set sound prrof or put beds in the other way. 20 August 2014
Rated 5.0 out of 5.0 by großartiger Service sehr gutes Essen und sehr freundliches Personal im Hause 19 August 2014
Rated 5.0 out of 5.0 Just Amazing This is an hotel that never let you down. very friendly staff and helpful. great location and excellent service. the only thing is missing is a spa 17 August 2014
Rated 5.0 out of 5.0 by Way to go... Intercontinental Farnkfurt At the begging, I would like to thank all the hotel staff for there hospitality, attention and assistance to me and my family. Honestly there was nothing to complain about or to highlight, It was a pleasant stay with my wife and son... Every thing was excellent with no exceptions at all, the facility, the reception staff , the concierge, the club lounge, the food and the hotel services were superb and went beyond my expectation... Thank you for making my stay at Frankfurt intercontinental memorable and unforgettable experience... For sure I do strongly recommend this lovely hotel and ALL other intercontinental hotels around the world... Frankfurt intercontinental hotel be aware I am coming back to you soon.!!! See you all then....:) :) :) Note: If you stay in the club level, you can smoke while enjoying a cup of coffee just out side the club lounge on the 21st. Floor... No need do go down outside to smoke... It is smokers corner..:) :) 16 August 2014
Rated 4.0 out of 5.0 by altes abgewohntes Hotel, gute Lage, durchschnittlicher Service Das Hotel ist ziemlich alt, was auf vielen Ebenen zu spüren ist. Als Ambassador wurde ich auf eine Club Intercontinental Suite upgegradet. Das Zimmer war groß und sauber, allerdings sehr abgewohnt. Der Balkon bietet nix als Beton und es gibt keinerlei Sitzgelegenheit. Dafür ist der Ausblick auf Frankfurts Skyline unbeschreiblich schön. Die Couch ist abgenutzt, das Bett ein wenig durchgelegen. Bis auf den Flatscreen-Bildschirm scheint es wenige Updates gegeben zu haben. Aber das weiß man alles, wenn man ein Zimmeri im IC Frankfurt bucht. Was mich enttäuscht hat, war der Service. Im Gegensatz zu anderen Hotels in dieser Klasse wirkt der Service wenig individuell und persönlich. Zu unserem Aufenthalt haben viele Trainees/Praktikanten/Azubis im Hotel gearbeitet, die weder wussten, welche Speisen im Club Intercontinental noch beim Brunch serviert wurden. Diese Ahnungslosigkeit zieht sich durch alle Bereiche. Als wir beispielsweise einen Voucher aus der IHG-Smartphone-App nutzen wollte, wusste der Mitarbeiter zunächst nicht, was zu tun ist. Turndown-Service gibt es auch nur, wenn das Housekeeping Lust und Laune zu hat. Als wir um einen späteren Turndown-Service (innerhalb der angebotenen Servicezeit bis 20 Uhr) haben wollten, ernteten wir zunächst einen bösen Blick. Und wenn auf der Event-Etage im 21. Stockwerk gefeiert wird, vergessen Sie ihr Ohropax nicht. Lt. Rezeption ist es ein bekanntes Problem, dass die Bässe dann durch die oberen Etagen wummern. Auch wenn es Kritik auf hohem Niveau ist - ich erwarte vom Intercontinental einfach mehr Perfektion als von anderen IHG-Marken. Deshalb auch nur eine bedingte Weiterempfehlung. Für zwei Tage Aufenthalt waren das einfach zu viele "Naja"-Erlebnisse. 14 August 2014
Rated 5.0 out of 5.0 by Fabulous Frankfurt German organization, precision, and hospitality prevails at InterContinental Frankfurt. I worked with the management and hospitality staff in advance of my arrival and they arranged everything. From the check-in through and including the expeditious check out, the experience was absolutely wonderful and well orchestrated. If private quiet time is important to you, then I highly recommend the lounge where the staff manages everything down to the smallest details. Thanks once again for another fabulous InterCon experience 14 August 2014
Rated 5.0 out of 5.0 by Super Lounge Mitarbeiter Sehr zuvorkommendes Lounge Personal, immer wieder gefragt ob alles stimmt und ob man noch was brauch. Genau so wieder beim Frühstück. Wie Urlaub:-) 14 August 2014
Rated 4.0 out of 5.0 by Alergikerfrühstück Wenn das Personal von persönlichen Befindlichkeiten weiß, geht dies sehr zuvorkommend damit um. 12 August 2014
Rated 5.0 out of 5.0 by Our Days in the Interconti Fankfurt We made the reservation using the Internet . It worked fine although not perfect. Arriving in Frankfurt we had no problems checking in and felt well right from the beginning. The room was very good and the one we had for our second stay was even better. The best part without any doubt was the excellent breakfast.. we enjoyed our time in Frankfurt partly because we had such a lovely time in the Intercontinental Hotel. The IHG lounge was a nice and beautiful extra. We hope we can be there once again next year ! 05 August 2014
Rated 1.0 out of 5.0 by Allround Consistant Excellence This was a rare experience where every aspect of my stay was excellent. Front desk staff all charming and efficient. Room with great view and very clean and comfortable. Room service and restaurant staff impeccable, attentive and engaging 04 August 2014
Rated 5.0 out of 5.0 by Good value for money. Suitable for business trips I find this hotel very suitable for every business man/woman. If booked properly, room rates can be very satisfying and therefore, a good value for money. Staff is very helpful and the quality of various services is great. 04 August 2014
Rated 2.0 out of 5.0 by Too old to be good The rooms are just too old to be comfortable. And even the easy things are cheap, like the bath towels who have the quality of an ordinary three to four star hotel. Very noisy room where you could hear the elevator like a tram driving near of you. Ridicoulosly service at the breakfast. The service was just fast when asking for the room number. The question for fresh made eggs " a la point" was commented with a bad look and i were pushed to the old hard pan fried eggs lying there for a while. Just the dinner and the service was good. 02 August 2014
Rated 5.0 out of 5.0 by Excelente hotel Lo recomiendo en todo sentido. Que buen hotel, que buenas habitación y que buena atención. 01 August 2014
Rated 4.0 out of 5.0 by Good Service Stay was good with competitive rates. Service was great with personal needs taken care of such as on request hard pillows were provided. A bit dissappointing as the property doesn't have a swimming pool. But Overall a good stay. 28 July 2014
Rated 5.0 out of 5.0 Great stay Super hotel, pleasant staff. Rooms were clean except of some imperfections in the bathroom (walls above the bathtub were covered by scale. Very nice view from the room, comfortable bed. Room equipment OK. Breakfast - very good choice, dining room was not overcrowded. 28 July 2014
Rated 5.0 out of 5.0 by Service Beyond Expectation + World Cup 2014 This is my/our second stay during my European vacation, this was an unplanned stay. Note: I have never given a 5/5 on all categories before in my reviews. This is the first! Price: For an IC its a very good price with no compromise in service and good location. Check-In: Very efficient and staff was very friendly welcomed me back. Location: The location I think is good, not very far from the "city centre" perfect walking distance. About 15-20 mins to Frankfurt Airport, that is good enough distance not to hear the planes. Room: Great view facing the river and good size, very clean. Though it is showing its age, not a huge deal, its still very clean. Gym: Had the basic equipment needed cardio equipment and weights. Lounge: Second time here and excellent service, I'm very impressed that they serve hot meals during night, nothing very heavy but surely enough. Something small but a big deal for most guests. Staff: They were all very friendly and welcoming, Hans-Phillip from the front desk remembered me and welcomed me back as well. Service: One of the best service I had ever experience. Thanks to Katharina K of Guest Services. She made our stay memorable and I am very thankful for all her help. I highly commend her for her excellent customer service. Internet is very good and fast. Summary: One of the things that made my stay memorable is, it was the night before my flight back home and it was the World Cup 2014 Championship Game - Germany vs Argentina, it was awesome since Germany won! Great game! How can you forget this stay? I am planning to go back to Germany again soon and currently my flights will be landing in Frankfurt, if I need to stay then I will surely stay at this hotel no doubt, highly recommended. I hope that this hotel will be renovated soon and I'm sure once that happens this will even better hotel no doubt. I applaud Mr Driskell #GM# for having a great staff/team. "Herzlichen Dank fuer den schoenen Aufenthalt in Ihrem Hotel" 25 July 2014
Rated 4.0 out of 5.0 by Great Hotel at a High Price Excellent location next to the river. Both friendly and professional staff. Tasty food. The breakfast was the best I' ve had for years. Room was large with great view to the river. The bathroom very nice. The bed very comfortable. The furniture looks old, maybe deliberately. The hotel from the outside looks cheap. The club lounge didn't meet our expectations because of the obscured views to the city and the small variety of food. Finally, although we enjoyed ourselves I think it's too expensive. 25 July 2014
Rated 5.0 out of 5.0 by Great Stayed here for Ironman the staff was amazing and the rooms fantastic! Can't beat the location right on the river! 24 July 2014
Rated 5.0 out of 5.0 by Guter Service in Frankfurt erstklassiges Hotel im alten Kleid. Sehr guter Service, nur das Hotel an sich bedarf in naher Zukunft einer Gesamtrenovierung. Es sit im Vergleich zum Wettbewerb nicht mehr aktuell. Dafür ist der Service großartig. 24 July 2014
Rated 5.0 out of 5.0 by Great staff and location on river Staff were great to accommodate me and my family. Location is great. The stay was memorable. 24 July 2014
Rated 1.0 out of 5.0 by Club lounge service In my checking in, I have heard that I can use a club lounge. When I used the lounge, hotel officer told me that I cannot use a club lounge. I explained I have heard that I can use and I show the document when I receive in my checking in. The officer acknowledge her mistake. Nevertheless, I was charged the fee of club lounge. I will never forgive that. Never. 23 July 2014
Rated 4.0 out of 5.0 by Luxury with a smile Checking in was a pleasure. The receptionist did her best to work out the most appropriate room for us. Nothing was a problem. The initial room air con was not cooling the room, however we were given a different room very quickly, and it was perfect. The beds are very comfortable with pillows that you slowly sink into- heavenly. The bathrooms are spacious and have Hermes toiletries which was a nice surprise. I would recommend the hotel to anyone. 23 July 2014
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Frankfurt
  • Wilhelm-Leuschner Strasse 43
  • Frankfurt , 60329
  • Germany
  • Front Desk +49-69-26050

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

Afrikaans, Arabic, Czech, German, Greek, English, Finnish, French, Croatian, Hungarian, Indonesian, Italian, Japanese, Dutch

Pet Policy

Pets are allowed in the hotel. The pet fee is EUR 30.00 per night.
Pet Fee €30.00 per night
  • Local Time

    3:00 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • Euro € (EUR)

    Accessibility

    • Service animals allowed
    • 1 Room(s) with Accessibility Standards
    • Parking