Rated 4.1 out of 5 by 132
Rated 5.0 out of 5.0 by Reidson Intercontinental Frankfurt
Great hotel. Rooms need to have more electrical outlet to plug electronic equipment.
23 November 2013
Rated 5.0 out of 5.0 by poohpooh great service
22 November 2013
Rated 3.0 out of 5.0 by ullikoeln Service
Was it a team of substitutes who run the hotel during our last stay?
We never experienced such a lazy and unfriendly team like that.
No, sorry, I recall a student-hotel in Moscow in 1975 that offered less service.
Let me give you a only two of more examples
Example 1: I forgot my moneypurse in my room and asked the bartender to book my bar-bill on my room's account. No, that's not possible I was told. I had to go and find a manger who made it possible. I felt worse than a bancrupt during a conversation with his home-bank, not like a hotel-guest.
Example 2: when I paid the bill (including the few drinks my wife and me had in the bar) I asked to pay the parking-ticket in one go. No, Sir, that's not possible I was told, our system cannot do this. When I reached the the parking meter it was broken with a long line of people in front. So I went back to report and ask for a solution. Oh wonder, suddenly I could pay my ticket at the reception. The system could do it, and it took the receptionist only seconds.
5 star service ? No, absolutely not. But better than the Russan student hotel during the times of Cold War. If that's ok for you, leave everything like it is.
Ulrich & Diana
15 November 2013
Rated 5.0 out of 5.0 by Declanu good cost-benefit relationship, courteous staff
compared to similar hotels elsehwere, e.g. Munich wher we stayed the nights before, it was fine, comfortable and well kept. The conference failities especially the vegetarian food were excellent.
13 November 2013
Rated 5.0 out of 5.0 by blackraider best breakfast in town
The IC Frankfurt has the best breakfast variety in town. International variety with Japanese and Indian Items as well as a corner from Hessen.
13 November 2013
Rated 5.0 out of 5.0 by MrsYS Wonderful loyalty and hospitality
Thank you to Victor and Yossef at concierge for helping me to complete one of my mission. Never enough time when I'm traveling.
A week ago, I thought I have to go to BMW museum or Mercedes museum to buy merchandise. Well...it's rainy, have 1 more validated day left with German rail pass...why not going either one or both!
So I dialed concierge for train schedule. Victor called me back with an idea of going to the biggest dealer which is located about 20 minutes without traffic instead. He called them up ad checked if they sell T-shirts and so on. So Yossef escorted me by his own car just make sure one of their guest won't be in any trouble. That was the most kind and great hospitality I must say. Thank you very much indeed.
10 November 2013
Rated 4.0 out of 5.0 by FEARLESSWARRIOR 性价比高的酒店
10 November 2013
Rated 5.0 out of 5.0 by Sim2013 Fantastic Hotel & Excellent Service
My husband and I were visiting Frankfurt after years and we wanted to revive memories of our earlier times spent at this hotel and Frankfurt in general. The hotel has undergone a fabulous change in its look and is a beautiful place to be at. The service was excellent all the way and we had a wonderful stay at the Intercontinental Hotel. I'd come back to this place - eyes closed - any day and any time and recommend this hotel highly ! The room rates are good and we got an upgrade irrespectively.
Thank you Frankfurt Intercontinental Hotel - You made this yet another fantastic and wonderful experience for my husband and I.
08 November 2013
Rated 4.0 out of 5.0 by Ronandsandee Really good - two things need help
The overall stay was really good. Only two issues prevented it from being excellent.
1. My room was near the elevator. You could hear the doors opening and closing all day long. Is there a way to reduce the noise level? I opened the window just to get some outside noise versus the elevator.
2. Small issue - how about a flat screen tv. The CRT TV in the room is a little out of date.
04 November 2013
Rated 5.0 out of 5.0 by sylviabelieber Comfortable bed and great Service
The staff was friendly, and the room was large and clean but also the whole hotel. The bathroom was too small, the outlook on cloud line was great. I had a superior room on the upper floors. The breakfast selection was great.
30 October 2013
Rated 5.0 out of 5.0 by Duckygrant Quiet and comfortable
This hotel was excellent! Very comfortable and quiet.
27 October 2013
Rated 5.0 out of 5.0 by FlyingOut Short city visit
Stayed at this hotel for two nights to visit Frankfurt.
The hotel is located very well in my opinion. Some would prefer to be closer to the old-town area, but the IC is also close to the main train station and right by the river (great view!).
Staff are all super-professional. At check-in was upgraded to a very nice room on a high floor with river view. The room itself could use an update but it was clean and overall comfortable.
25 October 2013
Rated 5.0 out of 5.0 by TomasMousou Excellent stay
InterContinental Frankfurt is a large busy hotel at the banks of the river in a very good strategic position 5-10 minutes walking from the main train station Frankfurt Hbf.
Arrived in a very early flight and at around 7.00 was at the hotel. Recetion was busy with a long que, even at the priority gold club check in therefore checked what floor was the club lounge and went directly. I was greeted by the guest relation of the club and welcomed to stay at the lounge until my room was ready.
The club lounge was average in size with beautiful views of the river and city skyskrapers.
Breakfast was american and small however if you wanted something extra the waiter would gloudly service you.
Cold sodas and water was served there throughout the day, complementary wifi internet and from 6:30 there was alcoholic drinks (wines and sparkling wine, some whiskey, vodka etc and 4-5 kind of beers) 2 hot dishes some finger food and few sweets.
After few hours I was given my key to my beautiful club studio. It was a spacious room with a sitting room,mini bar, espresso machine, a large comfy bed, a bath tub, walk in shower, and walk in dresser. Very nice view of the city. Would imagine the view of the river side. Rooms had sleepers bathrobes, iron and iron board, safe and full bathroom amenities. You would not need anything else but if you did they would be gladly bring you anything you needed to make your stay most comfortable.
Only con was the aged small tv inside a cabinet and very limited selection of paying movies and/or room entertainment. Everything else were perfect.
I was then sent fruit basket and a welcome drink due to my ambassador status with IHG.
Breakfast in the main restaurant was large and tasty. Lot of selection of hot/cold plates, sweets, breads, cheeses, sparkling wine, juices, even with an asian corner for the asian clientele of the hotel as most earlines use the hotel for its employees. Breakfast is served from 6.30 til 10.30 each morning.
Enjoyed every moment at the hotel and looking forward to visit again when back to Frankfurt.
20 October 2013
Rated 5.0 out of 5.0 by Tedtokyo Good business hotel
Very comfortable bed. Even if the hotel looks a bit tired, it was perfect for one night stay
17 October 2013
Rated 4.0 out of 5.0 by Daube Comfortable bed and great service.
Great service, room was fine, but the TV was a 20" hold style, good internet connection, lounge was above average.
11 October 2013
Rated 4.0 out of 5.0 by Charlie5 Pleasent view and good location
We were upgraded to a river view room - a pleasant surprise! It's certainly a nice view. We arrived from the airport by train to the Central Station, and the hotel is only a short walk from there. It's also close to the Romerberg and other central locations. The desk staff were most pleasant and helpful. All-in-all, a very pleasant stay.
06 October 2013
Rated 1.0 out of 5.0 by khoehne could be a lot better
It seems the hotel management count on the name Intercontinental. But that's not enough. CheckIn took long, no Member CheckIn, too friendly (it just seems to be very unreal), my TV which is from 199x was broken and very small. Room is very small, Bathroom is tiny! Bathtube is also too small. there is a bad hum noise in at the telephone and it´s too quiet. WiFi did not work at all. Window was not able to be opened at all. Prices are far to high, many other hotels offer better standards to a lower price. Also Food, Parking Minibar are far to expansive. TV was repaired on both days, WiFi was done second day. Missing bathroom scales and stereo system as promised on IGH website. I told all this the staff and no refund or compensation was offered. Very poor experience. I can not recommend this hotel.
06 October 2013
Rated 4.0 out of 5.0 by SaudiExpat Short Stopover
Staff are friendly and professional. Major downside is that the Hotel is rather old which includes old CRT TVs even in more luxious room categories. This aside IC Frankfurt is still a good bet especially for a short stopover. Close to central railwaystation and always taxis available at hotel. Recognition of RA is about average for ICs.
03 October 2013
Rated 5.0 out of 5.0 by jthorpe Best hotel in Frankfurt
Always a great stay. Knowledgeable staff, great rooms with wonderful views and a great location.
30 September 2013
Rated 3.0 out of 5.0 by cmuz Could be better
Spent the night before in Dusseldorf Intercontinental, much better!
Here rooms and bathrooms are way too old....
Wi-fi is ridicolously expensive
23 September 2013
Rated 3.0 out of 5.0 by Zeezo IN NEED OF SERIOUS UPGRADE !
This branch is not up to the standards of intercontinental hotels because the rooms were very small and had Old furniture plus the TV was not even LCD ,Which is why I recommend that the hotel should do some redecorations .The bathrooms were also very small .Although the hotel's rooms decor was sub-standard ,the staff were very polite and helpful but that still doesn't make up for the poor quality of the rooms.
22 September 2013
Rated 5.0 out of 5.0 by RoaylAmbassador Expensive at fair Time
It is a great Hotel but during fair Time too expensive...
22 September 2013
Rated 5.0 out of 5.0 by Harbie Pleasant stay
We had a pleasant stay. We recommend the breakfast buffet. Nice staff.
22 September 2013
Rated 5.0 out of 5.0 by Mg125 Exzellent Hotel
Excellent Hotel! Very convenient, comfortable Hotel and great service!
21 September 2013
Rated 4.0 out of 5.0 by Nasa renwel
this hotel very old when we compare with another now and good
location cos name of intercontental hotel interntional
still telvetion old and small and the room or suit old bath room old and bad smil
hoping some thing this year we see difrence
I wd thanks for agood staff during my sty
21 September 2013
Rated 5.0 out of 5.0 by RoaylAmbassador Good Location
Nice Hotel in a very Good Location, nice view on the River, great Club Lounge
17 September 2013
Rated 5.0 out of 5.0 by TrustNol Perfect location and good River-View room
Advantage: 15 minutes drive from international airport, located by Main River and 3 minute walk to old city, but in a quiet block. Room was good for river view and breakfast was very rich. Club Lounge had old fashion furniture and Staff were very friendly. as Royal Ambassador I am a critical guest, IC Frankfurt can feed 90% of my needs.
Disadvantage: small wash room and old tube TV set
17 September 2013
Rated 5.0 out of 5.0 by Jaguar1 Great Stay in Frankfurt
We had a great stay in the IC Frankfurt. Very friendly an knowledgable staff. Asked for something which was not on the menue for dinner. The kitchen prepare the dish for me ; that what it customer service all about !! Will be back shortly .
11 September 2013
Rated 5.0 out of 5.0 by Boutondor My third review : All the comforts and more !
Here I am again, willing to write for the third time a review because I was so delighted with my last four nights spent in August 2013 in this Intercontinental hotel.. I had a stunning suite with the marvellous view on the River Main; every part of my stay was again this time exceptional.
I love the shopping area which is of a walking distance of the hotel. Useless to add that the food is of a very good quality, the suite very well appointed and the amenities in the bathroom excellent for hair and skin.
I definitely do not have to decide which hotel to chose while in Frankfurt because it is always a great pleasure to see again the staff, friendly and efficient, especially Alex, the young Guest-Relations Manager, so courteous and professional, welcoming me with a great smile, ready to help and listen to the guest's wishes.
I highly recommend this hotel. Will go back again very soon.
05 September 2013
Rated 4.0 out of 5.0 by Suavee Almost.
Almost a true 5 star classic experience. Great staff, knowledgable about area, polite and attentive. Good location next to river and bridges. Easy reach from airport by taxi, costs 25 euros each way. I say almost a true 5 star because the room needs an update, it has everything you may need but decor and the appliances like tv etc. are from the old days. A facelift can go a long way for a strong brand like this. I thank the people working there as it met our needs during my 3 nights stay for on site meetings.
03 September 2013