Rated 4.2 out of 5 by 284
Rated 5.0 out of 5.0 by Berlin49 großartiger Service
sehr gutes Essen und sehr freundliches Personal im Hause
19 August 2014
Rated 5.0 out of 5.0 Just Amazing
This is an hotel that never let you down. very friendly staff and helpful.
great location and excellent service. the only thing is missing is a spa
17 August 2014
Rated 5.0 out of 5.0 by Nader Albuloushi Way to go... Intercontinental Farnkfurt
At the begging, I would like to thank all the hotel staff for there hospitality, attention and assistance to me and my family. Honestly there was nothing to complain about or to highlight, It was a pleasant stay with my wife and son... Every thing was excellent with no exceptions at all, the facility, the reception staff , the concierge, the club lounge, the food and the hotel services were superb and went beyond my expectation... Thank you for making my stay at Frankfurt intercontinental memorable and unforgettable experience...
For sure I do strongly recommend this lovely hotel and ALL other intercontinental hotels around the world...
Frankfurt intercontinental hotel be aware I am coming back to you soon.!!! See you all then....:) :) :)
Note: If you stay in the club level, you can smoke while enjoying a cup of coffee just out side the club lounge on the 21st. Floor... No need do go down outside to smoke... It is smokers corner..:) :)
16 August 2014
Rated 4.0 out of 5.0 by TravelGuyEU altes abgewohntes Hotel, gute Lage, durchschnittlicher Service
Das Hotel ist ziemlich alt, was auf vielen Ebenen zu spüren ist.
Als Ambassador wurde ich auf eine Club Intercontinental Suite upgegradet. Das Zimmer war groß und sauber, allerdings sehr abgewohnt.
Der Balkon bietet nix als Beton und es gibt keinerlei Sitzgelegenheit. Dafür ist der Ausblick auf Frankfurts Skyline unbeschreiblich schön.
Die Couch ist abgenutzt, das Bett ein wenig durchgelegen.
Bis auf den Flatscreen-Bildschirm scheint es wenige Updates gegeben zu haben. Aber das weiß man alles, wenn man ein Zimmeri im IC Frankfurt bucht.
Was mich enttäuscht hat, war der Service. Im Gegensatz zu anderen Hotels in dieser Klasse wirkt der Service wenig individuell und persönlich. Zu unserem Aufenthalt haben viele Trainees/Praktikanten/Azubis im Hotel gearbeitet, die weder wussten, welche Speisen im Club Intercontinental noch beim Brunch serviert wurden.
Diese Ahnungslosigkeit zieht sich durch alle Bereiche. Als wir beispielsweise einen Voucher aus der IHG-Smartphone-App nutzen wollte, wusste der Mitarbeiter zunächst nicht, was zu tun ist.
Turndown-Service gibt es auch nur, wenn das Housekeeping Lust und Laune zu hat. Als wir um einen späteren Turndown-Service (innerhalb der angebotenen Servicezeit bis 20 Uhr) haben wollten, ernteten wir zunächst einen bösen Blick.
Und wenn auf der Event-Etage im 21. Stockwerk gefeiert wird, vergessen Sie ihr Ohropax nicht. Lt. Rezeption ist es ein bekanntes Problem, dass die Bässe dann durch die oberen Etagen wummern.
Auch wenn es Kritik auf hohem Niveau ist - ich erwarte vom Intercontinental einfach mehr Perfektion als von anderen IHG-Marken.
Deshalb auch nur eine bedingte Weiterempfehlung. Für zwei Tage Aufenthalt waren das einfach zu viele "Naja"-Erlebnisse.
14 August 2014
Rated 5.0 out of 5.0 by cbm53 Fabulous Frankfurt
German organization, precision, and hospitality prevails at InterContinental Frankfurt. I worked with the management and hospitality staff in advance of my arrival and they arranged everything. From the check-in through and including the expeditious check out, the experience was absolutely wonderful and well orchestrated. If private quiet time is important to you, then I highly recommend the lounge where the staff manages everything down to the smallest details.
Thanks once again for another fabulous InterCon experience
14 August 2014
Rated 5.0 out of 5.0 by Sasch Super Lounge Mitarbeiter
Sehr zuvorkommendes Lounge Personal, immer wieder gefragt ob alles stimmt und ob man noch was brauch.
Genau so wieder beim Frühstück.
14 August 2014
Rated 4.0 out of 5.0 by Webhopper Alergikerfrühstück
Wenn das Personal von persönlichen Befindlichkeiten weiß, geht dies sehr zuvorkommend damit um.
12 August 2014
Rated 5.0 out of 5.0 by DiBuBu Our Days in the Interconti Fankfurt
We made the reservation using the Internet . It worked fine although not perfect.
Arriving in Frankfurt we had no problems checking in and felt well right from the beginning.
The room was very good and the one we had for our second stay was even better.
The best part without any doubt was the excellent breakfast..
we enjoyed our time in Frankfurt partly because we had such a lovely time in the Intercontinental Hotel.
The IHG lounge was a nice and beautiful extra.
We hope we can be there once again next year !
05 August 2014
Rated 1.0 out of 5.0 by Organic Allround Consistant Excellence
This was a rare experience where every aspect of my stay was excellent. Front desk staff all charming and efficient. Room with great view and very clean and comfortable. Room service and restaurant staff impeccable, attentive and engaging
04 August 2014
Rated 5.0 out of 5.0 by bogdanpopey Good value for money. Suitable for business trips
I find this hotel very suitable for every business man/woman. If booked properly, room rates can be very satisfying and therefore, a good value for money. Staff is very helpful and the quality of various services is great.
04 August 2014
Rated 2.0 out of 5.0 by Chaostante Too old to be good
The rooms are just too old to be comfortable. And even the easy things are cheap, like the bath towels who have the quality of an ordinary three to four star hotel. Very noisy room where you could hear the elevator like a tram driving near of you. Ridicoulosly service at the breakfast. The service was just fast when asking for the room number. The question for fresh made eggs " a la point" was commented with a bad look and i were pushed to the old hard pan fried eggs lying there for a while.
Just the dinner and the service was good.
02 August 2014
Rated 5.0 out of 5.0 by jokibay Excelente hotel
Lo recomiendo en todo sentido. Que buen hotel, que buenas habitación y que buena atención.
01 August 2014
Rated 4.0 out of 5.0 by Rgaja Good Service
Stay was good with competitive rates. Service was great with personal needs taken care of such as on request hard pillows were provided. A bit dissappointing as the property doesn't have a swimming pool.
But Overall a good stay.
28 July 2014
Rated 5.0 out of 5.0 Great stay
Super hotel, pleasant staff. Rooms were clean except of some imperfections in the bathroom (walls above the bathtub were covered by scale. Very nice view from the room, comfortable bed. Room equipment OK. Breakfast - very good choice, dining room was not overcrowded.
28 July 2014
Rated 5.0 out of 5.0 by Br79 Service Beyond Expectation + World Cup 2014
This is my/our second stay during my European vacation, this was an unplanned stay.
Note: I have never given a 5/5 on all categories before in my reviews. This is the first!
For an IC its a very good price with no compromise in service and good location.
Very efficient and staff was very friendly welcomed me back.
The location I think is good, not very far from the "city centre" perfect walking distance. About 15-20 mins to Frankfurt Airport, that is good enough distance not to hear the planes.
Great view facing the river and good size, very clean. Though it is showing its age, not a huge deal, its still very clean.
Had the basic equipment needed cardio equipment and weights.
Second time here and excellent service, I'm very impressed that they serve hot meals during night, nothing very heavy but surely enough. Something small but a big deal for most guests.
They were all very friendly and welcoming, Hans-Phillip from the front desk remembered me and welcomed me back as well.
One of the best service I had ever experience. Thanks to Katharina K of Guest Services. She made our stay memorable and I am very thankful for all her help. I highly commend her for her excellent customer service.
Internet is very good and fast.
One of the things that made my stay memorable is, it was the night before my flight back home and it was the World Cup 2014 Championship Game - Germany vs Argentina, it was awesome since Germany won! Great game! How can you forget this stay?
I am planning to go back to Germany again soon and currently my flights will be landing in Frankfurt, if I need to stay then I will surely stay at this hotel no doubt, highly recommended.
I hope that this hotel will be renovated soon and I'm sure once that happens this will even better hotel no doubt.
I applaud Mr Driskell #GM# for having a great staff/team.
"Herzlichen Dank fuer den schoenen Aufenthalt in Ihrem Hotel"
25 July 2014
Rated 4.0 out of 5.0 by biikon Great Hotel at a High Price
Excellent location next to the river. Both friendly and professional staff. Tasty food. The breakfast was the best I' ve had for years.
Room was large with great view to the river. The bathroom very nice. The bed very comfortable. The furniture looks old, maybe deliberately.
The hotel from the outside looks cheap. The club lounge didn't meet our expectations because of the obscured views to the city and the small variety of food. Finally, although we enjoyed ourselves I think it's too expensive.
25 July 2014
Rated 5.0 out of 5.0 by Ben H 54 Great
Stayed here for Ironman the staff was amazing and the rooms fantastic! Can't beat the location right on the river!
24 July 2014
Rated 5.0 out of 5.0 by Stefan271164 Guter Service in Frankfurt
erstklassiges Hotel im alten Kleid. Sehr guter Service, nur das Hotel an sich bedarf in naher Zukunft einer Gesamtrenovierung. Es sit im Vergleich zum Wettbewerb nicht mehr aktuell. Dafür ist der Service großartig.
24 July 2014
Rated 5.0 out of 5.0 by JMW21 Great staff and location on river
Staff were great to accommodate me and my family.
Location is great. The stay was memorable.
24 July 2014
Rated 1.0 out of 5.0 by reopon Club lounge service
In my checking in, I have heard that I can use a club lounge. When I used the lounge, hotel officer told me that I cannot use a club lounge. I explained I have heard that I can use and I show the document when I receive in my checking in. The officer acknowledge her mistake. Nevertheless, I was charged the fee of club lounge. I will never forgive that. Never.
23 July 2014
Rated 4.0 out of 5.0 by Cyber tiger Luxury with a smile
Checking in was a pleasure. The receptionist did her best to work out the most appropriate room for us. Nothing was a problem. The initial room air con was not cooling the room, however we were given a different room very quickly, and it was perfect.
The beds are very comfortable with pillows that you slowly sink into- heavenly.
The bathrooms are spacious and have Hermes toiletries which was a nice surprise.
I would recommend the hotel to anyone.
23 July 2014
Rated 4.0 out of 5.0 by Br79 Good hotel and service
This is my first of second stay in Frankfurt during my current trip to Europe.
Staff and Service:
Staff were very nice and friendly.
As an RA I contacted the hotel ahead of time to ensure that the room is ready around 9am, my flight arrived at 8am from Canada, needless to say I wanted to take a power nap as soon as I arrive.
Good location and its not very busy around the area. Most important places are within walking distance and its a good walk.
View was great and decent size, very clean. Bed was very comfy. In general the room shows it age, but not a big issue.
Great view, having a balcony is a huge plus. This is the only IC that I have stayed that offers hot food for Hors d'oeuvres, I have been to about 8 IC around the world. For me this is a big plus, ahead of other ICs.
It had the basic equipment such as multiple cardio and weights.
During my stay I did experience some issues with miscommunication about parking and some minor things. That being said one of the things that made this experience better, is how the staff handle and rectified the situation. This made my stay much better and because of that I will 100% sure to come back again. I would have still came back regardless but this just made it better.
I sent a message to their GM, Mr Driskell about this and he mentioned that he has been working to train the staff and to improve (enhance) and better their service. This showed that it worked!
If ever I am in Frankfurt and whenever I need to stay, this would be my hotel of choice.
23 July 2014
Rated 5.0 out of 5.0 by OLLL Excellent location for a reasonable price
If you book early enough (and there is no fare/exhibition) you get a good rate for your stay. The breakfast is a bit pricey but is excellent.
Big praise also for checking me in as early as 7 a.m. on the day of my arrival; this is so far the only hotel in my experience that _always_ made an early check-in possible.
Located near Hauptbahnhof (walking distance 4-5 minutes) and Hauptwache (walking distance 12-15 minutes).
Can be noisy on the river side due to traffic.
22 July 2014
Rated 4.0 out of 5.0 by Cerberus Willkommen fühlen und gut in den Tag starten
Das Interconti ist von außen kein Design Hotel. Aber im Inneren des Hotels hebt sich der Standard deutlich. Insbesondere das freundliche, offene und professionelle Auftreten aller Mitarbeiter bewirkt, dass man sich willkommen fühlt und ein Stück Heimat in der Ferne findet. Die Zimmer sind absolut in Ordnung und nicht zu klein geraten.
Jeden Tag kann man mit einem überdurchschnittlichem Frühstücksbuffet gut beginnen.
Wenn ich in Frankfurt bin, komme ich gerne und immer wieder ins Interconti.
21 July 2014
Rated 3.0 out of 5.0 by Kairos Old House, busy staff
The furniture, the rooms seems used, old fashioned.
The restaurant is low average. The staff is very helpful, friendly, competent.
Cool software, poor, poor hardware.
21 July 2014
Rated 5.0 out of 5.0 by HappyMember High Comfort and beautiful view to the river and city
This was my first time in the Intercontinental Hotels, I stayed 5 days and I was very satisfied with the Services, View from the room, comfort of the room and the kindly employees. I will come back again for sure.
18 July 2014
Rated 5.0 out of 5.0 by Maly2011 halt "InterContinental"...
was soll ich sagen?
ein sehr angenehmer Aufenthalt,
sehr guter Service,
freundliches zuvorkommendes Personal,
komme gerne wieder zu Ihnen!!!!
15 July 2014
Rated 2.0 out of 5.0 by DanK777 Abgewohnt mit Servicemängeln
Das Hotel macht von außen den Eindruck eines Hochhauses aus der DDR, von innen sieht es abgewohnt aus.
Ich bin bereits seit fast einem Jahr mehr oder weniger hier, weil ich gut schlafen kann und das Frühstück sehr gut ist.
Leider funktioniert jedoch regelmäßig das Internet nicht, Punkte für den Aufenthalt werden nicht gutgeschrieben und beim Check-In und Check-Out bilden sich lange Schlangen.
Dazu kam in der konkreten Woche eine Konferenz, die dazu führte, dass der Frühstücksraum extrem überfüllt war und ich in einer Schlange stehen musste, obwohl ich einen Kunden-Termin hatte. Weiterhin wurde bereits zwei Mal kein Obst zur Verfügung gestellt, obwohl ich Ambassador bin.
14 July 2014
Rated 5.0 out of 5.0 by Troy888 Comfortable bed and great service from the Hotel Staffs
We have stayed almost all IHG Hotels durng our family European Trip this time in 10 days, InterContinental Frankfurt is our first stop, and also the last stop when fly back to Taiwan.
My family did enjoy this Hotel the most, and have the best first impression of Frankfurt to start our family European trip from Frankfurt, Luxembourg, Paris, Brussels, Amsterdam, Dusseldorf and Frankfurt.
The services from the Club Lounge and manager make our stay more confortable and enjoyable. Thanks!
Troy, From Taiwan
10 July 2014
Rated 5.0 out of 5.0 by Troy888 Great Services from the Hotel Staffs
This is the 2nd time we checked into InterContinental Frankfurt during our European trip starting from Frankfurt, Luxembourg, Paris, Brussels, Amsterdam, Dusseldorf, then back to Frankfurt. We have stayed always IHG hotels, and InterContinental Frankfurt is one of the best that my family enjoyed the most.
Will be glad to stay in InterContinental Frankfurt whenever in Frankfurt, Germany as my first choice all the time.
Troy, from Taiwan
10 July 2014