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InterContinental Alpensia Pyeongchang Resort

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Hotel Reviews for InterContinental Alpensia Pyeongchang Resort
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 228 reviews
93%
Recommend This Property

Ratings Breakdown

228reviews

  • 5 Stars
    142
  • 4 Stars
    62
  • 3 Stars
    17
  • 2 Stars
    5
  • 1 Stars
    2

Comfortable stay

By

03 July 2016

I and my husband were able to speep really well bedding was really nice and comfortable.
Staffs of the hotel offered really great service and took care from very detailed things.

Posted byHotelStaff
03 July 2016
Dear pkh99, IHG Reward Gold Ambassador Member, Thank you so much for your review of our hotel. We appreciate your loyalty as an IHG® Rewards Gold Ambassador member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jamie Jeong Front Office Manager
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Overall a very good hotel. Definitely best in area

By

10 June 2016

Nice guest rooms, suite excellent. Quite and peaceful hotel, polite and helpful staff, good breakfast. Movie renting facility (free of charge) excellent!

Menu in restaurant needs update. Several years now the same.

Posted byHotelStaff
13 June 2016
Dear StavrosP, IHG Rewards Gold Ambassador Member, Thank you for taking the time to share your experience with us. It is always pleasing to receive feedback that the team looked after you well. Regarding the food selection, I will report the hotel management to improve better quality of Food & Beverage service. I do hope that you will stay with us again on a future stay as I see you have stayed with us before so thank you for your loyalty to our InterContinental brand. Kind Regards, Jamie Jeong Front Office Manager
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Great Service

By

10 June 2016

club

Staff provided excellent customer service and met us at the door. Bellman were well versed on providing recommendations and answering questions. They would not take a tip.

Posted byHotelStaff
15 June 2016
Dear David, Valued Guest It has been a great pleasure welcoming you to InterContinental Alpensia Pyeongchang Resort. We would like to thank you for taking your valuable time to participate sharing your positive comments about your recent stay in our hotel. Your Comments are always valuable source for us to improve our standards of products and services to our guest. If we can be of any assistance to make your next stay more enjoyable, please do not hesitate to contact us. We are looking forward to welcoming you back to InterContinental Alpensia Pyeongchang Resort. Thank you. Best regards, Anna Kim Duty Manager
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Great location

By

06 June 2016

club

Met with Intercontinental Hotel standard except the size of bathroom and tired looking furniture in the room.

Posted byHotelStaff
07 June 2016
Dear Valued Guest, Warm Greetings from Intercontinental Pyeong chang Resort Thank you for taking the time to convey your comments regarding your recent experience with us. We will try constantly to improve our service quality for guests’ satisfaction. Thank you for your valuable comment once again, and we look forward to welcoming you back to Intercontinental Pyeong chang Resort in the nearest future. Duty Manager Baron An
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Pillow Service

By

31 May 2016

It was very good to provide a variety of pillows.
My wife and me very thank to hotel

Posted byHotelStaff
01 June 2016
Dear Valued Guest It has been a great pleasure welcoming you to InterContinental Alpensia Pyeongchang Resort. We would like to thank you for taking your valuable time to participate sharing your positive comments about your recent stay in our hotel. Your Comments are always valuable source for us to improve our standards of products and services to our guest. If we can be of any assistance to make your next stay more enjoyable, please do not hesitate to contact us. We are looking forward to welcoming you back to InterContinental Alpensia Pyeongchang Resort. Thank you. Best regards, Anna Kim Duty Manager
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Stay here - superb property

By

30 May 2016

club

We stayed just one night here but it is a serious oasis for the weary traveler - all I could complain about was the size of the counter next to the sink - and the internet thing they do if you are an ITG member - breakfast was a feast

Posted byHotelStaff
03 June 2016
Dear Mr MikeDs, IHG Rewards Club Member, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the bathroom conditions and breakfast issue. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely, Jamie Jeong Front Office Manager
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Really enjoyed our stay

By

30 May 2016

club

We spent just a night at the hotel and everything was great - as we would expect from Intercontinental. After a week of travel across Korea it was reall nice to arrive at a hotel where the staff all were fluent in English.

Posted byHotelStaff
02 June 2016
Dear Valued Guest It has been a great pleasure welcoming you to InterContinental Alpensia Pyeongchang Resort. We would like to thank you for taking your valuable time to participate sharing your positive comments about your recent stay in our hotel. Your Comments are always valuable source for us to improve our standards of products and services to our guest. If we can be of any assistance to make your next stay more enjoyable, please do not hesitate to contact us. We are looking forward to welcoming you back to InterContinental Alpensia Pyeongchang Resort. Thank you. Best regards, Anna Kim Duty Manager
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Good people, Great service.

By

23 May 2016

club

I stayed at the Intercontinental in Alpensia on business. This was the third time I have stayed there and the service, as usual was impeccable.
My only concern was the variety of food available on the dinner menu. I would like to see a greater variety of western food.

Posted byHotelStaff
28 May 2016
Dear Valued Guest It has been a great pleasure welcoming you to InterContinental Alpensia Pyeongchang Resort. We would like to thank you for taking your valuable time to participate sharing your comment about your recent stay in our hotel. Regarding your comments about the variety of food, we will take your comment sincerely and deliver it to hotel Management. Your Comments are always valuable socure for us to improve our standards of products and services to our guest. If we can be of any assistance to make your next stay more enjoyable, please do not hesitate to contact us. We are looking forward to welcoming you back to InterContinental Alpensia Pyeongchang Resort. Thank you. Best regards, Anna Kim Duty Manager
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Best place to stay in Pyeongchang!

By

22 May 2016

club

Very nice and comfortable plus a great location if you have business in Pyeongchang!

Posted byHotelStaff
23 May 2016
Dear Valued Guest, Thank you for taking the time to convey your positive comments regarding your recent experience with us. We will try constantly to improve our service quality for guests’ satisfaction. Thank you for your valuable comment once again, and we look forward to welcoming you back to Intercontinental Pyeong chang Resort in the nearest future. Duty Manager Baron An
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Great experience in Pyeongchang

By

18 May 2016

platinumelite

I really enjoyed my stay because of great location, fancy interior and hospitality from hotel staff.

Posted byHotelStaff
19 May 2016
Dear Mr Jun Thank you very much for your stay and honest comment about your stay experience. We are very pleased to hear your comment and it will impact on further development of our standard. Furthermore, our service will be enhanced to meet your satisfaction on your next visit. We hope to welcome you once more in the near future. Thank you very much Best Regards, Simon Jo, Duty Manager
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Overall an Satisfying Experience

By

18 May 2016

platinumelite

Excellent service at a great value. I enjoyed my stay in this relatively new hotel, and though I did not feel that the building was particularly elegant, I feel that the service I received made up for it.

Posted byHotelStaff
21 May 2016
Dear Valued Guest, Thank you very much for your stay with us and great comment about your stay experience. We are really pleased to hear positive comment and it encourage us to improve further. We hope to welcome you once more in the near future. Thank you very much Duty Manager Baron An
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VERY NICE HOTEL

By

10 May 2016

platinumelite

I REALLY ENJOYED THE PROFESSIONAL SERVICE AND HOSPITALITY FROM THE STAFF. THE FACILITIES ARE EXCELLENT.

Posted byHotelStaff
13 May 2016
Dear Nguyen Thank you for your stay with us and comment about your stay experience. We are very pleased to hear your honest review. It will encourage us to improve further in generating greater performance. We hope to welcome you once more in the near future. Thank you very much Best regards
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