Rated 3.4 out of 5 by 52
Rated 1.0 out of 5.0 by Sleeplessinguatemala Found maids rag in my cloths
I found the maids wet rag in my clean cloths. Complained to manager who send a cheese tray to my room. Complained to a second manger who promised to provide me something special during my next stay. I have no idea what special means. Asked for the general manager to call me about my security concern, I have not received a call yet. After a week, I sent a complaint to corporate website. Still no reply.
On top of this, construction started 2 hours before my alarm on a Saturday morning. Manager said construction was not to start until after my call. No action to resolve.
Obviously a totally unacceptable experience.
24 November 2013
Rated 5.0 out of 5.0 by gabeaz perfect
The staff made a 2 month work visit extremely pleasant!
21 November 2013
Rated 4.0 out of 5.0 by Atl404jj Nice hotel---
I think the "upgrade" to a room next to the hotel elevators on the Ambassador level was a little short sighted when we could hear the noise of the elevators constantly. We called and were immediately given another room on the same floor-- so why put us in the worst room to start? When there were plenty of better rooms
Also no newspaper delivered as promised. Our room rate included breakfast ( not a part of the Ambassador club amenities?)and will say their buffet downstairs in the main restaurant was great!
The pool is under renovation and their lobby bar too- some construction noise going on. Hope they finish soon. The gym was good; equipment in good shape
The staff were very friendly and polite.
But I think as an ambassador member when you make a reservation for 2 people for one room giving one bottle of water is a little- "too thrifty" for paying for membership.
The wifi works well and that was not charged so appreciated that.
The food in the restaurant was very good!!
Also not clear why as an ambassador member gold status was not offered access to club lounge???? Our room keys would not grant us access to the floor- we were on another Ambassador level / floor
We wanted to be near the airport for our flight the next day so staying here was pleasant and convenient. Their complimentary shuttle on the hour worked well---
12 November 2013
Rated 4.0 out of 5.0 by HJEV Great Hotel, Horrible Internet
This review would be five stars if the internet at the hotel was much better. The speed was very slow during my entire stay and it was impossible to use.
12 November 2013
Rated 5.0 out of 5.0 by Johnny36 EXCELLENT HOTEL
IF YOUR PLANS TAKE YOU TO GUATEMALA IT IS A MUST THAT YOU STAY AT THIS INTERCONTINENTAL HOTEL. THIS
HOTEL IS IN THE CENTER OF THE CITY AND IS WITHIN WALKING DISTANCE TO EXPLORER NEW RESTAURANTS THAT THERE ARE.
01 November 2013
Rated 5.0 out of 5.0 by ken5372 Excellent stay
This was my first time staying at this hotel and I had the best experience ever. The staff is nice and friendly and they will do everything to make your stay a memorable one.
15 October 2013
Rated 2.0 out of 5.0 by Enrique22 Rundown hotel
Linens, pillows, faucetts, furniture, room in general looked worn down. Poor quality cable TV. One elevator out of service, or at least never seemed to work. Below Intercontinental standard. Nice staff though, with good customer service attitude.
07 October 2013
Rated 5.0 out of 5.0 by luis4444 best hotel in GT
as alwasy, the service was exceptional and the rooms were clean and modern
30 September 2013