Rated 4.2 out of 5 by 169
Rated 4.0 out of 5.0 by CRRM UNA EXPERIENCIA SUMAMENTE AGRADABLE
UNA EXPERIENCIA SUMAMENTE AGRADABLE. ME TRATARON COMO EN CASA HASTA EL MAS MINIMO DETALLE
15 December 2014
Rated 5.0 out of 5.0 by spyro excelente alojamiento
habitaciones muy comodas y el trato es excelente asi como el servicio
13 December 2014
Rated 5.0 out of 5.0 by pepeptoasa Very nice stay
I enjoy staying at this property. Almost everything is perfect. Check-i and check-out are way to slow, specially between 8 and 10 pm and between 5 and 7 am.
11 December 2014
Rated 1.0 out of 5.0 by FTRAV Memorably poor experience
The hotel was checking everyone in without warning guests that the hot water system was broken (I checked in around 7:00 pm); no hot water was available throughout the hotel.
Only after checking in was a note slipped in under the door stating that the "boiler system" was broken and it was not known when things would be fixed (it turned out that they had to import a boiler-part that was unavailable in Guatemala). So, in effect, the hotel staff was checking guests in even though they knew that they had no hot water for guests.
A note was slipped under the door at 11:00 pm. and guests were given two options: (a) walk across the street to another hotel to take a shower and then walk back, or (b) have plastic buckets of hot water delivered to the room for the morning shower. I chose option (b). The water was delivered late and there was nothing to scoop the water with - after much running around, they came back with a tupper-ware lunch-box. Talk about a memorable experience.
The management did not offer any apologies and charged the full rate. I guess management thinks that it is OK to provide the level of service it did.
The story gets better -- I decided to check out and asked to check back in after two days once they had fixed the problem. Everything was "squared away" and a new reservation made at an agreed upon room-rate. The next morning, I was informed via telephone (I was staying at another hotel for the weekend) that the rate would be DOUBLE what I had been quoted!! Needless to say, I did not re-book. This is very dodgy behavior.
And, I am supposedly getting superior service as an IHG platinum member. Go figure.
10 December 2014
Rated 5.0 out of 5.0 by hdrider09 Comfortable bed but could have used more A/C
My overall experience was good. Although I did not like the fact that the A/C didn't stay on while I was not in the room. After a long day of business in a suit and tie, I like to sit in a cool room and relax. This was not the case during my stay. The room was warm everyday when I arrived and didn't get cool for a long while.
05 December 2014
Rated 5.0 out of 5.0 by Mbandla Excellent service
Very knowledgeable staff that are willing to go for an extra mile to make my stay comfortable.
05 December 2014
Rated 5.0 out of 5.0 by oo71967 excelente atención al cliente
buena atención al cliente en todas las aéreas, el personal de limpieza cuartos muy corteses.
los 4 días fueron un buena estadía, al igual que los inters de san salv. y miami.
04 December 2014
Rated 5.0 out of 5.0 by zz20 todo estuvo muy bien, a pesar de pequeños detallitos en atencion
el hotel me encantó, sólo me llevé una mala experiencia cuando me acerqué al front desk por la llave de mi habitación que a pesar de haber llegado después de las 3 no estaba lista, quise ir a almorzar mientras esperaba y tuve que salir del hotel porque los restaurantes no trabajan entre 3 y 6 y encima al regresar me acerco y la señorita enfrente mio vio acercarse a dos hombres y se giró y fue a atenderlos antes que a mi, eso si fue muy mal servicio
01 December 2014