Rated 3.9 out of 5 by 103
Rated 5.0 out of 5.0 by Abigail19 habitacion expectacular
La mejor experiencia de viaje la vivo en el Intercontinental Real Guatemala
31 July 2014
Rated 5.0 out of 5.0 by chumpe67 excellent expereince
This is the best hotel in Guatemala City, i highly recommended it
31 July 2014
Rated 5.0 out of 5.0 by chumpe67 Everything as always is great at this hotel.
I haven't find a place in Guatemala city, better than this hotel.
30 July 2014
Rated 5.0 out of 5.0 by santi2 Experiencia
Uno se siente a gusto, cómodo, práctico, profesional.
Impecables las habitaciones. Un excelente servicio.
17 July 2014
Rated 5.0 out of 5.0 by MAXIMILIANO4 servicio de calidad para el huesped
CONSIDERO QUE ES UN HOTEL DE CALIDAD, TRATO ESPECIAL PARA LOS VISITANTES Y QUE SE SIENTAN MEJOR QUE EN SU PROPIA CASA, CUENTA CON UNA ESTRUCTURA PRESENTABLE, DECORACION FORMIDABLE Y LA ALIMENTACION DE SUPER CALIDAD Y CUIDADO DE SU PREPARACION, PARA GARANTIZAR EL BUEN ZAZON Y SABOR.
14 July 2014
Rated 5.0 out of 5.0 by Diogo_1000 Very nice hotel!
The hotel is very good, the accommodations are great, the staff was very nice and the SPA was very relaxing.
14 July 2014
Rated 5.0 out of 5.0 by BeenThere11 Great Stay
This was my first stay at an InterContinental and this hotel was impressive. Close to the airport, plenty of places to eat and friendly staff. The only minus would be the shuttle from the airport which was dispatched only after I called. The hotel's website lead me to believe that the shuttle ran on a schedule. No biggie, just confusing.
11 July 2014
Rated 4.0 out of 5.0 by alfaro Desayuno a tempranas horas
ME gustaría que para huespedes que tengamos que salir antes de las 6 am se proporcionara desayuno
10 July 2014
Rated 5.0 out of 5.0 by WDesire Great stay
We enjoyed this hotel and chose it based in its proximity to the airport. The staff was friendly, the rooms were clean and very modern. The restaurants had a good food selection and the bar had a live jazz salsa band that set the mood just right. Not to far a walk from the local "things to do" and security is always near by even though I didnt pick up a hint of there being a major need to security.
01 July 2014
Rated 5.0 out of 5.0 by EduMaria BEST OPTION in GUATEMALA CITY
Una estadía extraordinaria. Hacía un par de años no iba a Guatemala y volví al hotel InterContinental, el cual siempre había ido. El hotel ha cambiado mucho y para bien! Felicidades a los administradores por los cambios realizados ya que le dan un aire más vivo y moderno al que recordaba. El hotel esta ESPECTACULAR. Han renovado muchas áreas como el lobby y el Bar, ahora llamado MAYA. Los restaurantes con servicio y comida excepcional. Recomiendo la pizza 4 estaciones del Picasso y la Hamburgues Gourmet (la cual puedes elegir tu los ingredientes) del The Market. El desayuno también buenísimo, especialmente la panadería mmmmm El Spa tiene precios muy asequibles para un masaje después del trabajo.
Si duda seguirá siendo mi 1era opción en Guatemala City!
FELICIDADES a todo el staff. Le animo a seguir igual!!
29 June 2014
Rated 4.0 out of 5.0 by Safety247 Staff doesn't speak English
The front desk staff didn't really understand English, and didn't understand my room request. It was very hard to adequately communicate. The points promised for Platinum membership were never posted. Several times within a couple of hours each day staff knocked on my door but could not communicate because they did not speak any English. The mini bar could not be plugged in... so nothing was cold. The concierge couldn't set up a simple tour and confirm price, I never felt the comfortable feeling of an IHG hotel the entire time I was there.
25 June 2014
Rated 3.0 out of 5.0 by Huesped20 Habitacion confortable
Habitación confortable, ambiente seguro, con buena ubicacion. El personal de recepción poco atento.
La comida esta sobrevalorada.
25 June 2014
Rated 5.0 out of 5.0 by Chila Great location, comfort and services
I really enjoyed staying at your hotel: very comfortable bed, great location with restaurants around, safe área around to jog in the morning. The staff was very friendly and always helpful.
25 June 2014
Rated 5.0 out of 5.0 by MAMIKA servicio exelente
COMO SIEMPRE LA EXPERIENCIA FUE MUY MUY BUENA TIENEN UN EXELENTE SERVICIO Y LOS FELICITAMOS POR ESO Y QUE CONTINUEN ASI , MEJORANDO CADA DIA .
DESDE QUE UNO LLEGA AL AEROPUERTO EL PERSONAL QUE LO RECIBE EN LOS BUSES SIEMPRE CON AMABILIDAD BUENA CARA Y CUANDO LLEGAMOS AL HOTEL ESTA EL BUENOS DIAS SIEMPRE Y SE NOTA QUE LES GUSTA SU TRABAJO POR ESO LO HACEN TAN BIEN PUES TODOS PASAMOS EN UN CORRE CORRE DIARIO Y UNA CARA AMISTOSA Y ATENTA NOS HACE SENTIR BIEN
24 June 2014
Rated 4.0 out of 5.0 by MK-DFW Average
Everything in the hotel was good, except for the in-room access to the Internet, The problem never got resolved even after getting the IT Manager involved. Over an hour to download 13 e-mails - none of them with an attachment. I was there for business and needed access to do work.
One person who stood out was Ingrid in the restaurant. Extremely attentive and helpful in recommending food choices.
23 June 2014
Rated 5.0 out of 5.0 by SUSAN19 SERVICIO EXCELENTE Y COMODIDAD TOTAL
ME ENCANTO DESDE QUE ENTRE AL HOTEL LA AMABILIDAD DE SUS EMPLEADOS, SUS INSTALACIONES ,COMODIDAD , SERVICIO Y CALIDAD EN TODO.
ME SENTI UN HUESPED ESPECIAL EN TODOS LOS SENTIDOS ,SI SABEN TRATAR Y SERVIR AL HUESPED SON DE LO MEJOR.
11 June 2014
Rated 5.0 out of 5.0 by catochoa Taller de trabajo
Todo estuvo muy bien, el servicio y el personal muy capacitado para el trato con el cliente.
11 June 2014
Rated 3.0 out of 5.0 by rafa.bembia Special observations
To whom it may concern,
I stay at the Intercontinental Guatemala hotel at least once a month, therefore I became a Gold Member of the IHG Rewards programme. As far as I know this status provides me with the right to have accxess to the executive lounge and get breakfast there with no charge.However, last week I asked for that privilege when I did the check-in and it was simply denied to me with no valid arguments. I asked the person at the front desk to verify that for me and keep me posted, but I never got feedback in regards to this.
As a result of this I had breakfast at the restaurant "The Market" for which I was charged and treated not as a Gold member. This is not because I like status and I think I deserve a special treatment, however it is important for you as a service provider to be consistent in your policies with clients.
Looking forward to hear from you and an explanation in regards to this situation,
11 June 2014
Rated 5.0 out of 5.0 by Isabella 0709 Hotel Real excelente
Me encanto muchisimo el Hotel Real Intercontinental, la cama es super comoda, se tiene un sueño placentero, el personal es muy amable y expedito.
04 June 2014
Rated 5.0 out of 5.0 by jdiazga Excelente Servicio
Excelente atención del personal. Lobby muy cómodo y amplio. Sugiero mejoren en cambiar el piso en alfombra de las habitaciones
03 June 2014
Rated 3.0 out of 5.0 by Palomo Mejorar
Mejorar la limpieza encontré en el baño sucio lo notifique en recepcion
02 June 2014
Rated 4.0 out of 5.0 by Frank_ Good for business travel
The hotel is nice and has all you need and is very well located...although you do have to pay for evrerything (bottled water, internet if you are not IHG member).
Staff provided a good service.
01 June 2014
Rated 5.0 out of 5.0 by Ulsa Cortesía y amabilidad en toda la estadía
El servicio es muy bueno en todos los sentidos.
El servicio de transfer desde y hacia el aeropuerto.
El personal de conserjería y de los restaurantes siempre muy dispuesto y amable.
Una buena elección tanto para negocios como para descanso.
28 May 2014
Rated 4.0 out of 5.0 by Ajummm Elevators is a problem
Using the card key in the elevator is difficult and sometimes is necessary changing from one to another elevator in order Mede it's woks.
That's happening every time I going to your hotel.
Last stay I asked to Ruth an anti allergic pillow but it's never came. Finally I felt sleep without it.
25 May 2014
Rated 4.0 out of 5.0 by El Duque Great Concierge Service
IHG Guatemala Concierge Service keeps providing the best service ever! Many thanks...
28 April 2014
Rated 5.0 out of 5.0 by CACHIN ESTADIA MUY AGRADABLE Y SATISFACTORIA
Una estadìa que llenò todas nuestras espectativas, un excelente confort en las habitaciones, ya que nos fue adjudicada una Junior Suite, muy agradable y còmoda, pero por razones particulares decidimos una de 2 camas, y fuimos acomodados en 8.o Nivel, tambien muy agradable.Atenciòn de camarera Karin, excelente.Su zona de relax gimnasio,piscina y wirpool magnificos-el ùnico consejo que nos atrevemos de compartir- es que la piscina necesita un poco mas dedicaciòn a su limpieza, especial cuando ha sido utilizada por menores.La gastronomìa excelentìsima, y atenciòn optima en The Market, agradable y completo desayuno, felicidades.Recomendaremos incondicionalmente y esperamos regresar.
20 April 2014
Rated 4.0 out of 5.0 by lilaca Bad Sleep
The room was located in front of the stairs and service area and was very nosy. It was hard to sleep.
The conference rooms service personnel was outstanding.
07 April 2014
Rated 4.0 out of 5.0 by jjdego53 Recent stay
Just there was cheese in the minibar probably left by another guest and was never removed
06 April 2014
Rated 5.0 out of 5.0 by Thunnus thynnus Nueva estadía en el Intercontinental Guatemala
Sencillamente, excelente. Une vez más el hotel demuestra su clase superior al mantener los estándares elevados que hacen a los asiduos volver una y otra vez. Se destaca, como siempre, el "happy hour" en el piso Club, el servicio personal y el reconocimiento de los huéspedes frecuentes.
17 March 2014
Rated 3.0 out of 5.0 by TravelerNs Bad concierge experience
The concierge services had to request several changes to my previously agreed tours which have cost me ~$200 in additional costs for just one weekend.
26 February 2014