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  • 1 888 IC HOTELS
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Rated 4.2 out of 5 by 168 reviewers.
Rated 5.0 out of 5.0 by Great staff awesome location Our experience at the Real Guatemala InterContinental was great. We ate all meals in the 3 restaurants they had on property and were treating like VIP's by all staff. Rooms were clean and comfortable. 09 October 2014
Rated 5.0 out of 5.0 by Clean Room Very clean room; enjoyed being at this hotel. Good location 09 October 2014
Rated 5.0 out of 5.0 by MUY BUENA ESTANCIA LO QUE MAS ME SORPRENDIÓ DEL HOTEL ES LA AMABILIDAD DEL PERSONAL, ADEMÁS LAS INSTALACIONES DE PRIMERA CLASE, DEFINITIVAMENTE ME HOSPEDARÍA NUEVAMENTE EN EL MISMO, EL VALOR ME PARECIÓ ADECUADO PARA LA CALIDAD DEL HOTEL. 08 October 2014
Rated 5.0 out of 5.0 by Transporte mande un email al area de reservaciones para que fueron por mi al aeropuerto y nadie estuvo ahi. Me pasa bastante y veo que los otros hoteles si tienen sus shuttles ahi cuando llegan los aviones. Quizas mas de uno. 08 October 2014
Rated 5.0 out of 5.0 by Hospitalidad Me gusto mucho el servicio del hotel, se deja ver que hubo cambios drásticos en la administración del hotel, se ve, se siente al llegar al hotel. Espero que continúen así mas tratándose de un hotel tan lleno de comodidades y ser tan bien ubicado en ciudad de Guatemala. 02 October 2014
Rated 4.0 out of 5.0 by Guatemala G4S Nice personnel excellent hotel room accommodations - perfect stay and I look forward to return . 30 September 2014
Rated 4.0 out of 5.0 by Lo mejor en Centroamerica La mejor opcion para viajar por Negocios en Centroamerica y en Guatemala en particular! La mejor relacion precio-calidad, excelente trato, buenas opciones de restaurantes, buena ubicacion. 29 September 2014
Rated 5.0 out of 5.0 by They have the best gym Besides all other expected/given parameters, for me a good hotel is defined by its beds and gym. This places has the best of both. I will be staying here every time I visit Guatemala City. 28 September 2014
Rated 5.0 out of 5.0 by Great staff, great hotel. Great hotel, very comfortable room, bed, ect. The staff was great to work with and very professional. I will be staying here when I come back. 25 September 2014
Rated 4.0 out of 5.0 by Excelente atecion La estadia fue excelente. Tanto el Personal del Hotel como las instalaciones son A . El unico detalle fue la ducha y no lo reporte al personal del hotel hasta que hice el check out. 23 September 2014
Rated 3.0 out of 5.0 by Moisture problem in room 502 Everything was great except for the moisture and mildew smell in room 502. Despite requesting a king sized bed I got a double in this room. They couldn't move me because hotel was full. They provided an odorizer but that just covered up the mildew smell with a potent air freshener smell. They moved me the next day when there was space in another room, and that room was great. Avoid room 502 until they remediate the problem permanently! 23 September 2014
Rated 5.0 out of 5.0 by great service Enjoyed my first visit to Guatemala! great hotel in close proximity to the airport good secure taxi service courteous staff property well kept 19 September 2014
Rated 5.0 out of 5.0 by Estadia en Intercontinal de Guatemala Excelente servicio , personal agradable y servicial 15 September 2014
Rated 5.0 out of 5.0 Friendly, professional and courteous When entering the lobby, you know you are being welcome with class. The staff is just SO nice. I never felt any discomfort or indifference from them.The only thing I did not like was the connecting door between my room and next door neighbor. 14 September 2014
Rated 5.0 out of 5.0 by Great hotel for business customers This is a great place to stay in Guatemala if on a business trip. The breakfast buffet makes it easy to grab breakfast on your way to the office. 13 September 2014
Rated 4.0 out of 5.0 by Excelente ubicación, Servicio necesita mejorar Me hospedé una noche en ocasión de la Media Maratón de Guatemala. Pagué con puntos IHG. La habitación muy cómoda. El parqueo de cortesía, al igual que el WIFI. Hasta acá, excelente experiencia. Me pareció que el servicio de restaurante necesita mejorar. Se demoró mucho el servicio. Adicionalmente, a pesar que llegué a eso de las 7PM al hotel para check-in, mi habitación no estaba lista y tuve que esperar cerca de 45min. 08 September 2014
Rated 5.0 out of 5.0 by Great Service The great staff provided wonderful service. I would highly recomend this hotel to anyone visiting Guatemala. 07 September 2014
Rated 5.0 out of 5.0 by Gran servicio Las habitaciones de excelente calidad, así como los alimentos y áreas de esparcimiento como alberca y gimnasio. Sin duda muy recomendable. 05 September 2014
Rated 5.0 out of 5.0 by Great value and location for money Always nice people, very clean and a great value! It is in a great location to go to multiple restaurants as well as a convenience store. The hotel and room service are equally great choices to eat as well! 04 September 2014
Rated 4.0 out of 5.0 by Great Staff - OK Area PROS: The girl that checked me in is adorable! I The staff is knowledgable. The place is comfortable. It's a beautiful property. CONS: Since it's a nicer property, everything is A la carte -which gets annoying. The neighborhood is very americanized with tasteless overpriced food, you might as well go to california, you won't know the difference. So if you actually want to see anything remotely guatemalan, you'll have to trek to other zones. IHG has properties with more amenities, but without the "elitism" (Candlewood, Staybridge etc.). BUT I I think for a quick business stay, in/out, this is a great place. The airport shuttle driver didn't show up on my way out and the hotel paid for a private taxi. The staff is the best part of this hotel. Plus if you are in on business it looks good to your colleagues when they know you are staying here. However, if you are here on vacation and/or staying longer than a few days perhaps something less vegas-like in one of the safe zones next door will feel more like a "getaway." 03 September 2014
Rated 5.0 out of 5.0 by Guatemala Such as nice experience to stay at Intercontinental Guatemala City 03 September 2014
Rated 4.0 out of 5.0 by Very comfortable This hotel is clean, the service is very nice, the food is very good. 02 September 2014
Rated 5.0 out of 5.0 by Great Place to stay in Guatemala City You will not be disappointed. Overall a great place to stay for business or pleasure. Nice, clean, safe atmosphere. 24 August 2014
Rated 5.0 out of 5.0 by amabilidad y buen servicio desde el primer momento se me trato muy bien y de forma rapida y eficiente, la comodidad y confort de la habitacion fue muy buena. 22 August 2014
Rated 5.0 out of 5.0 by Personal excelente, cuarto muy cómodo. Excelente experiencia. El Hoter Intercontental en Guatemala está muy bien gerenciado y es recomendable para una estadía en familia. Tiene una piscina muy bonita, un gimnasio moderno, una cafetería francesa muy buena. Tuvimos una mala experiencia al presentarnos al cuarto ya que no estaba aún listo y olía muy mal pero el personal del front-desk tuvó una respuesta extraordinaria nos colocaron en otro cuarto de inmediato, ninguna queja del otro cuarto, ya que era muy amplio, cómodo y muy limpio. Felicito al personal por tan rápida respuesta ... no estamos libres de problemas e inconvenientes lo importante es como los enfrentamos .... 100 puntos por el manejo de la situación. 20 August 2014
Rated 4.0 out of 5.0 by Buen Hotel con Excelente Ubicación Siempre que viajo a Guatemala me hospedo en este hotel, el trato y servicio del personal es muy amable; cuenta con varias opciones de restaurantes tanto dentro del hotel como en areas cercanas. Cuenta con muchas facilidades para relajarse durante estadías de trabajo. Completamente recomendado. 19 August 2014
Rated 2.0 out of 5.0 by Beds comfortable Well situated in the city and close to the airport 18 August 2014
Rated 5.0 out of 5.0 by Great service and attentive environment The staff was very attentive and extremely nice. The rooms were comfortable and clean. We used the spa twice during our stay and the service was excellent both times. 13 August 2014
Rated 4.0 out of 5.0 by Room design was sub standard my only comment is that the room had unnecessary dividing walls resulting in a tiny bathroom with a shower in the bath which is well below the standard I expect from Intercontinental hotels. 12 August 2014
Rated 4.0 out of 5.0 by Art Guatemala Good location for business trips; recommendable restaurant options inside the hotel and in the surroundings; clean and comfortable rooms; excellent service with knowledgable staff; wifi works perfectly and the gym well equipped, recently refurbished 11 August 2014
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InterContinental Real Guatemala

  • 14 Calle 2-51, Zona 10
  • Guatemala City , 01010
  • Guatemala
  • Front Desk +50-2-24134444

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, Spanish, French

Pet Policy

Service Animals Allowed. Please arrange your arrival with our clerk concierge.
  • Local Time

    3:49 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility

    • Service animals allowed
    • 4 Room(s) with Accessibility Standards
    • Parking