Rated 4.0 out of 5 by 117
Rated 5.0 out of 5.0 by catochoa Taller de trabajo
Todo estuvo muy bien, el servicio y el personal muy capacitado para el trato con el cliente.
11 June 2014
Rated 3.0 out of 5.0 by rafa.bembia Special observations
To whom it may concern,
I stay at the Intercontinental Guatemala hotel at least once a month, therefore I became a Gold Member of the IHG Rewards programme. As far as I know this status provides me with the right to have accxess to the executive lounge and get breakfast there with no charge.However, last week I asked for that privilege when I did the check-in and it was simply denied to me with no valid arguments. I asked the person at the front desk to verify that for me and keep me posted, but I never got feedback in regards to this.
As a result of this I had breakfast at the restaurant "The Market" for which I was charged and treated not as a Gold member. This is not because I like status and I think I deserve a special treatment, however it is important for you as a service provider to be consistent in your policies with clients.
Looking forward to hear from you and an explanation in regards to this situation,
11 June 2014
Rated 5.0 out of 5.0 by Isabella 0709 Hotel Real excelente
Me encanto muchisimo el Hotel Real Intercontinental, la cama es super comoda, se tiene un sueño placentero, el personal es muy amable y expedito.
04 June 2014
Rated 5.0 out of 5.0 by jdiazga Excelente Servicio
Excelente atención del personal. Lobby muy cómodo y amplio. Sugiero mejoren en cambiar el piso en alfombra de las habitaciones
03 June 2014
Rated 3.0 out of 5.0 by Palomo Mejorar
Mejorar la limpieza encontré en el baño sucio lo notifique en recepcion
02 June 2014
Rated 4.0 out of 5.0 by Frank_ Good for business travel
The hotel is nice and has all you need and is very well located...although you do have to pay for evrerything (bottled water, internet if you are not IHG member).
Staff provided a good service.
01 June 2014
Rated 5.0 out of 5.0 by Ulsa Cortesía y amabilidad en toda la estadía
El servicio es muy bueno en todos los sentidos.
El servicio de transfer desde y hacia el aeropuerto.
El personal de conserjería y de los restaurantes siempre muy dispuesto y amable.
Una buena elección tanto para negocios como para descanso.
28 May 2014
Rated 4.0 out of 5.0 by Ajummm Elevators is a problem
Using the card key in the elevator is difficult and sometimes is necessary changing from one to another elevator in order Mede it's woks.
That's happening every time I going to your hotel.
Last stay I asked to Ruth an anti allergic pillow but it's never came. Finally I felt sleep without it.
25 May 2014
Rated 4.0 out of 5.0 by El Duque Great Concierge Service
IHG Guatemala Concierge Service keeps providing the best service ever! Many thanks...
28 April 2014
Rated 5.0 out of 5.0 by CACHIN ESTADIA MUY AGRADABLE Y SATISFACTORIA
Una estadìa que llenò todas nuestras espectativas, un excelente confort en las habitaciones, ya que nos fue adjudicada una Junior Suite, muy agradable y còmoda, pero por razones particulares decidimos una de 2 camas, y fuimos acomodados en 8.o Nivel, tambien muy agradable.Atenciòn de camarera Karin, excelente.Su zona de relax gimnasio,piscina y wirpool magnificos-el ùnico consejo que nos atrevemos de compartir- es que la piscina necesita un poco mas dedicaciòn a su limpieza, especial cuando ha sido utilizada por menores.La gastronomìa excelentìsima, y atenciòn optima en The Market, agradable y completo desayuno, felicidades.Recomendaremos incondicionalmente y esperamos regresar.
20 April 2014
Rated 4.0 out of 5.0 by lilaca Bad Sleep
The room was located in front of the stairs and service area and was very nosy. It was hard to sleep.
The conference rooms service personnel was outstanding.
07 April 2014
Rated 4.0 out of 5.0 by jjdego53 Recent stay
Just there was cheese in the minibar probably left by another guest and was never removed
06 April 2014
Rated 5.0 out of 5.0 by Thunnus thynnus Nueva estadía en el Intercontinental Guatemala
Sencillamente, excelente. Une vez más el hotel demuestra su clase superior al mantener los estándares elevados que hacen a los asiduos volver una y otra vez. Se destaca, como siempre, el "happy hour" en el piso Club, el servicio personal y el reconocimiento de los huéspedes frecuentes.
17 March 2014
Rated 3.0 out of 5.0 by TravelerNs Bad concierge experience
The concierge services had to request several changes to my previously agreed tours which have cost me ~$200 in additional costs for just one weekend.
26 February 2014
Rated 4.0 out of 5.0 by Rm807 Excellent, super Breakfast
All very good, except that I couldn´t get an extention of booked stay just for one day, not acceptable.and unexcusable.
15 February 2014
Rated 4.0 out of 5.0 by abenson17 Very well managed / Excellent Staff
Despite the fact that the hotel is undergoing some reconstruction / remodeling, the hotel is very well operated and the staff goes over the top providing excellent service. They are attentive and are always looking for a way to make your stay comfortable and without stress.
13 February 2014
Rated 5.0 out of 5.0 by Candido Cambio
Tengo muchos años viajando a Guatemala y la sorpresa que me lleve al vivir en el "nuevo" Real Intercontinental de Guatemala.
No sólo es el cambio de decoración ; es más que eso.
Desde la puerta se percibe de inmediato un cambio de atmósfera y de estado de ánimo de empleados y ejecutivos.
Felicidades y volveré muy pronto
09 February 2014
Rated 5.0 out of 5.0 by CherylW57 Great Experience
We stayed at the Intercontinental for 5 nights during our first week in Guatemala and one night before our return home. We found the staff extremely friendly and courteous. One doorman in particular, Eduardo took the time to learn our names and made sure to greet us every time he was on duty and made sure that all our our needs were taken care of.
We would highly recommend this hotel to anyone visiting Guatemala and will plan on staying there again on our next trip,
09 February 2014
Rated 4.0 out of 5.0 by forzaviola Service
This hotel is a very good hotel. The room I was given was large and very comfortable. The only thing I was not totally satisfied was the service, both in the restaurant (where breakfast is served) and for the cleaning of the room. The waiters in the restaurant would take forever to bring a cappuccino or latte (sometimes even 30 minutes); also when cleaning and preparing a table for the next customer they would always forget something (napkin, spoon, fork, etc). The cleaning lady would start to knock at the door as early at 7:30 which is OK during the week if you are there on business, but not really OK on the week-end.
05 February 2014
Rated 5.0 out of 5.0 by rc2014 El mejor lugar en la ciudad para negocios y placer
Excelente servicio, personal sumamente amable, hace la estadía muy cálida. La comida es excelente y el lugar es ideal para ir de trabajo o placer.
03 February 2014
Rated 4.0 out of 5.0 by Jamesr Enjoyed my stay although there were a couple of niggles
1. No full milk for cereals one morning the jug had run dry and there was no refill available according to the waiter.
2. Despite having enquired the night before I was nor able to print out my boarding pass from the Executive Club Lounge. The printer did not seem connected to the computer provided.
Otherwise I enjoyed my stay and will probably stay next time I am in Guatemala.
24 January 2014
Rated 5.0 out of 5.0 by wpalacios29 very excellent
thank you very much to all your staff for making us feel at home, which is 2014 total hits and no doubt to visit again, thanks for all your kind attentions to me and family.
02 January 2014
Rated 3.0 out of 5.0 by Timo1235 Breakfast not granted
We were promise breakfast and we were disappointed..it was not granted..
01 January 2014
Rated 5.0 out of 5.0 by PacoA Service at its best!
Almost every single point of contact with their staff was positively memorable. They don't just smile at me but made me smile every time making me feel welcomed.
Had dinner in Picasso on Thursday evening and the whole vibe was just great: their singer (and her band) was fantastic and the food also was very good. The kind of place I would go at least every month with my wife if I leave there.
Spending over 150 nights a year in business travel at 5-star hotels, this one in particular was, I don't know, different. They really know how to make me feel good.
Cogratulations to the team and their management!
10 December 2013
Rated 4.0 out of 5.0 by Rnortiz Great improvement
I have visited the hotel before, and i noticed a great difference from the moment i checked in. I was instantly recognized as a rewards program member and made feel special. This has never happened before. However, 1 thing to improve is: hot water at 5am to shave is a must, i could only get lukewarm water out of the faucet.
10 December 2013
Rated 3.0 out of 5.0 by AlvarogUY El Salvador
few comments related to things that i think you need to improve:
1) check in
to arrive the hotel around 0700 pm is a nightmare, the check in took me more than 45 minutes.
when i asked what was going wrong, the answer i got was that the issue is that several flights arrive at the same time.
please add one person to the staff, 45 minutes waiting to do the check in is not reasonable, even more if we are talking about an Intercontinental hotel.
2) hot water.....there was not hot water in the room, someone told me that there was an issue with the water pump, honestly i dont care, if i choose an Intercontinental hotel to stay i expect to receive certain level of service, including hot water in the room.
09 December 2013
Rated 5.0 out of 5.0 by HugoE Siempre lo mejor al visitar Guatemala
El Hotel esta ubicado en un excelente punto, que permite visitar muchos lugares, ademas si uno va de trabajo es ideal para reuniones. Sus restaurantes son excelentes y su desayuno es uno de los mejores que he disfrutado.
06 December 2013
Rated 1.0 out of 5.0 by Sleeplessinguatemala Found maids rag in my cloths
I found the maids wet rag in my clean cloths. Complained to manager who send a cheese tray to my room. Complained to a second manger who promised to provide me something special during my next stay. I have no idea what special means. Asked for the general manager to call me about my security concern, I have not received a call yet. After a week, I sent a complaint to corporate website. Still no reply.
On top of this, construction started 2 hours before my alarm on a Saturday morning. Manager said construction was not to start until after my call. No action to resolve.
Obviously a totally unacceptable experience.
24 November 2013
Rated 5.0 out of 5.0 by gabeaz perfect
The staff made a 2 month work visit extremely pleasant!
21 November 2013
Rated 4.0 out of 5.0 by Atl404jj Nice hotel---
I think the "upgrade" to a room next to the hotel elevators on the Ambassador level was a little short sighted when we could hear the noise of the elevators constantly. We called and were immediately given another room on the same floor-- so why put us in the worst room to start? When there were plenty of better rooms
Also no newspaper delivered as promised. Our room rate included breakfast ( not a part of the Ambassador club amenities?)and will say their buffet downstairs in the main restaurant was great!
The pool is under renovation and their lobby bar too- some construction noise going on. Hope they finish soon. The gym was good; equipment in good shape
The staff were very friendly and polite.
But I think as an ambassador member when you make a reservation for 2 people for one room giving one bottle of water is a little- "too thrifty" for paying for membership.
The wifi works well and that was not charged so appreciated that.
The food in the restaurant was very good!!
Also not clear why as an ambassador member gold status was not offered access to club lounge???? Our room keys would not grant us access to the floor- we were on another Ambassador level / floor
We wanted to be near the airport for our flight the next day so staying here was pleasant and convenient. Their complimentary shuttle on the hour worked well---
12 November 2013