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Hangzhou

Rated 4.6 out of 5 by 182 reviewers.
Rated 5.0 out of 5.0 by Excellent Service The concierge went out of their way to help us find proper transportation which is a pain in Hangzhou. 26 September 2014
Rated 5.0 out of 5.0 by 不愧是IC的服务 不愧是IC的服务,服务一流,设施很新 不愧是IC的服务,服务一流,设施很新 不愧是IC的服务,服务一流,设施很新 不愧是IC的服务,服务一流,设施很新 23 September 2014
Rated 4.0 out of 5.0 硬件环境都不错,服务有待提高 酒店的整体硬件设施很好,高床暖枕,睡眠很好,房间也明亮。但是酒店的服务质量,服务人员的专业度有待提高,还是有进步空间的。 23 September 2014
Rated 5.0 out of 5.0 by 整体表现一流! 酒店基本没有什么缺点 各方面都很好 感觉餐饮方面还可以提高一些!总之 很满意!另:遗落在酒店的东西也及时的寄了回来 很感谢! 21 September 2014
Rated 1.0 out of 5.0 by Lots of Apologies and Promises... Poor service for the last 7 consecutive stays- inept - way below the Intercontinental standard- Soft skills fine- just cannot get basics right such as room service - forgot order, no drinks in the fridge - then given hot ones, they serve red wine ice cold in the lobby, Toaster don't work in Exec lounge so told to have breakfast downstairs next time... I am a Platinum member and travel 100's of nights a year - this is singularly the worst in the IHG group I have stayed at in half a dozen countries. Circumstances with traffic restrictions meant this was the only IHG in the new area. 21 September 2014
Rated 5.0 out of 5.0 by Amazing property and comfortable services It's my second stay at this property. I could still feel the shock when I walk into the lobby of this giant structure. The serivce is even better in lounge. The Royal ambassador benefit is also so generous. The room facing to the river provide spectacular view and makes me feel at ease. 11 September 2014
Rated 5.0 out of 5.0 by 床铺舒适,早餐尚需改进 酒店能符合五星的标准,只是仍有改进的空间。早餐缺乏特色,品种不够丰富。房间设施较完善,卫生洗漱台可增至2个,便于房间客人使用。 11 September 2014
Rated 5.0 out of 5.0 by 令人满意的一次体验 1、无与伦比的酒店位置与外观,以及酒店大堂装修,都令人激动和兴奋。2、相比较起来酒店内的餐饮特色不够突出,不能不说是一个软肋。3、最终结算的价格与预定时的价格不一致,回来后才发现,不知道是什么原因。 10 September 2014
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Hangzhou
  • Jiefang East Road No 2
  • Hangzhou , 310016
  • China, People's Republic Of
  • Front Desk +86-571-89810000

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Dutch , Chinese

Pet Policy

No pets allowed
  • Local Time

    1:46 AM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 AM Late Check out Available

    Currency

    • Chinese Yuan ¥ (CNY)

    Accessibility

    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking