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Rated 4.5 out of 5 by 79 reviewers.
Rated 5.0 out of 5.0 by Great Hotel in Hangzhou This hotel has a fabulous atmosphere about it. From the moment you walk in, you are greated by an English speaking host who walks you thru registration. The hotel is an architectural masterpiece. I stayed in a suite and it was wonderful. The view was great. The walk in shower was one of the nicest and biggest I've seen. I very much look forward to coming back to the hotel soon. 28 February 2014
Rated 4.0 out of 5.0 by safety please ask the staff keep a safety notice and bearing surround the area they are working on, especially when the staff working on sky. must keep the ground clear. 23 February 2014
Rated 5.0 out of 5.0 by 每次入住都很棒 酒店除了位置比较偏僻点外,其他都不错,无论设施保养,员工的服务都很不错的,无论前台还是走廊遇到的员工都会主动打招呼,很温馨。 22 February 2014
Rated 5.0 out of 5.0 by 非常良好的体验! 员工的服务非常棒,从迎宾,CI到出门叫车都很顺利!大堂吧的欢迎饮料非常丰富,欢迎小食也很满意。退房那天是4点的火车,所以向客房提出能不能延迟到3点退房,也爽快的同意了!虽然周围在修路,但是礼宾部帮助叫车的服务很到位 17 February 2014
Rated 5.0 out of 5.0 by 值得体验的酒店 酒店外观别有特色 属于杭州钱江新城的地标性建筑 球形内部也颇为壮观 从抵达酒店时一楼礼宾到前台办理check in 酒店员工服务都非常到位用心 房间设施保护良好 窗外有江景和广场 视野极佳 酒廊下午茶只有茶水和饮料 没有吃的 晚上happy hour供应帝王蟹腿、鲜虾等海鲜 唯美中不足就是1月31日入住房间空调没有热风 不知是否因为入住期间正好赶上室外高温 或许酒店关闭了中央空调? 但屋子里没有暖风洗澡或睡觉还是感觉很不舒服 当时为了免得麻烦也就没有要求检修 记得住在7楼有江景的套房 近期还会去住 希望届时入住的房间空调给力... 杭州最近可是在下雪~ 11 February 2014
Rated 5.0 out of 5.0 by 无法否认杭州洲际还是最喜欢的了 下次给我安排在11,12楼好吗... 小意见,早上时间早的时候行政酒廊工作人员会不在 房间很好很喜欢。样酒放的时间有点久 11 February 2014
Rated 5.0 out of 5.0 by 再次入住,感受还是很完美! 前几年杭州洲际吸引我的是他的硬件,金碧辉煌,设备先进。这次入住我体会更深的是他的服务。从入住前的电话沟通,到店后的酒廊前台接待,以及房间的服务清洁人员都让非常棒。早餐的服务尤其让我印象深刻,面对大客流服务人员都态度积极,应对自如。酒店的管理层也亲自为客人服务,让人感觉很舒心。房间的设施保养得不错。不过酒店前面的马路在维修,交通略有不便。 08 February 2014
Rated 4.0 out of 5.0 by 服务需要精细 这次住宿整体感觉一贯以前的感觉,从入门到入住,都非常好。但是最后离店,开具发票时候,前台在书写抬头时候写错了,当然现场我因为急于离开,也没有进一步检查,回来才发现抬头写错了。这是之前没有发生过的问题,我觉得这也不应该是问题,但是确实发生了。去电咨询之后发现,首先要退还发票,然后再得到新的发票。真的是一件挺麻烦的事情。希望酒店未来能够这些方面提高一下,如果不确定的时候能够和客人再次确认一下。当然如果这样的问题发生,作为前台能够主动来处理这样的问题就更好了。 01 February 2014
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  • Jiefang East Road No 2
  • Hangzhou , 310016
  • China, People's Republic Of
  • Front Desk +86-571-89810000

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

German, English, Dutch , Chinese

Pet Policy

Contact hotel for details
  • Local Time

    7:14 PM
    • CHECK-IN

      2:00 PM

      12:00 AM Late Check out Available


    • Chinese Yuan ¥ (CNY)


    • Service Animals Allowed
    • 2 Room(s) with Accessibility Standards
    • Parking