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Rated 4.6 out of 5 by 168 reviewers.
Rated 5.0 out of 5.0 by 满意 因为工作原因,经常住在杭州洲际酒店。每次都预定的是江景房或者行政房。服务是一贯的好,房间只有一个问题,味道很重,没有洲际酒店的标志香气,可能是上一位客人抽烟或者是地沟的味道,希望能够注意。 03 September 2014
Rated 5.0 out of 5.0 by thanks letter to Club Staff Vivian I am writing on behalf of myself to thank you and your wonderful staff for making me surprise travel. The wine, ferragamo,Macaron you placed in my suite were gorgeous and delicious, and the view was spectacular and so close to elevator.The room that club manager,Vivian,set up for me was perfect, and I am very impressed with this. The food was absolutely scrumptious and the cake was not only delectable, but a work of art as well. Your staff treated us like royalty at the club and their service was absolutely impeccable. I have already referred your hotel to one of my friends who lives in Hangzhou. In addition to the amazing food, service and accommodations, your prices are quite reasonable which made my stay even better. Thank you again for contributing to my stay. 01 September 2014
Rated 5.0 out of 5.0 员工服务 酒店的Frank,Lily,这两位职员令人印象深刻,素质很高,待人亲切,服务态度非常好,遇到问题的时候很耐心的帮忙解决,而且解决的结果令人很满意。在此给予高度的评价。感谢他们带来的极致体验。愿杭州洲际酒店越来越好。 31 August 2014
Rated 4.0 out of 5.0 by 一次不错的体验,但仍然有些不足 说几点不足的地方, 环境,整体不错,但房间的地毯仍然不是非常干净,另外卫生间的味道明显,每次进入房间都能轻易感觉出,不应该做为5星酒店发生的情况。 服务,总体还可以,但是有两点,1是无法提供婴儿床,说的都用完了,即使我已经在预定的时候有了相应的备注,但前台仍然无法看到,非常奇怪! 欢迎水果,催了3次,最后到晚上10:30才送过来,这时我们都已近准备入睡。 28 August 2014
Rated 5.0 out of 5.0 by 江景一流 周围安静,有一流的江景,虽然周边尚在建设中,但着实还是非常不错,现在稍有一点不方便,比如说出租车比较少,但相信以后会有改观 28 August 2014
Rated 5.0 out of 5.0 by 超乎想像的豪华 酒店外观土豪,内部设计现代,像一座巨大的太空舱,客房设施一流,早餐丰富;位于钱塘江边,观江景很方便,楼下与一座很大的outlets相连,购物逛街也好。。 27 August 2014
Rated 5.0 out of 5.0 by 床铺舒适,服务一流 酒店外围环境不错,可以散步或运动,酒店大堂干净整洁,工作人员态度和蔼,工作专业,房间整洁舒适,灯光照明舒服,卫生间宽敞明亮,洗浴用品干净整洁 27 August 2014
Rated 5.0 out of 5.0 by 挺好的酒店!有机会还会再次选择! 整体都比较满意!酒店的各项服务也都挺好!入住和退房效率挺高!自助早餐内容也比较丰富!地理位置也不错!周边环境也挺好!有机会下次继续! 27 August 2014
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  • Jiefang East Road No 2
  • Hangzhou , 310016
  • China, People's Republic Of
  • Front Desk +86-571-89810000

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

German, English, Dutch , Chinese

Pet Policy

No pets allowed
  • Local Time

    9:23 AM
    • CHECK-IN

      2:00 PM

      12:00 AM Late Check out Available


    • Chinese Yuan ¥ (CNY)


    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking