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Rated 4.6 out of 5 by 208 reviewers.
Rated 5.0 out of 5.0 外观大气,设施一流 酒店硬件和软件都不错,办理入住和退房的效率较高,让客人不用等待很久。周围设施也很好,例如酒店下方的砂之船Oulet,休闲娱乐购物齐全。很好的一次入住体验。 16 October 2014
Rated 5.0 out of 5.0 环境舒适,服务好。 酒店不愧为五星级酒店,设施齐全、环境幽雅,服务创新,整体布局合理,尤其是餐厅饭、菜可口,适宜各种人群,房间舒适宽敞,让人置身于家的感觉。 16 October 2014
Rated 5.0 out of 5.0 by 杭州的标志性建筑物 钱塘江边的大金球,是杭州的标志性建筑物,办理入住在五楼,大厅也是一样的壮观,抬头望去一圈又一圈的客房,房间同建筑物相比,就显得没有那么多特点了,当然也还是不错的,江景房很有看头. 16 October 2014
Rated 5.0 out of 5.0 by 多次入住 酒店硬件很好,外观特别漂亮,在洲际酒店里面比较高端。吃饭购物也很方便,缺点就是,杭州在修地铁和高架,影响了交通,目前开车去需要绕行,不过看样子很快就要完工了,再等等。 16 October 2014
Rated 5.0 out of 5.0 by 服务周到 这次入住杭州洲际,总体感觉非常好,因为是带两个孩子入住,客服人员照顾的非常周到,让我们体验到了洲际品牌的价值,唯一有点小瑕疵的就是酒店的隔音差了一点,晚上能清晰的听到下水管道水流声,另外酒店的设计感觉有些不太方便,从停车场或者外部进入酒店要换乘电梯,还有客房楼层电梯位置距离有些房间相对较远,不太方便。不过瑕不掩瑜,总体入住感觉非常好,下次还会选择入住。 15 October 2014
Rated 3.0 out of 5.0 by 品牌酒店,贵在服务 目前,各品牌星级酒店在硬件设施上已经都相差不大,但是对于客人的体验来说,软件起到决定性作用。服务意识、响应速度、问题处理效率、方法及结果更能影响客人的主管感受。 14 October 2014
Rated 3.0 out of 5.0 IC Services Well i would like to say the food and beverage people was great, Rose was nice and willing to help. All the restaurant was excellent. My housekeeper was great, I can't remember her name but I stay on the 15th floor and she took care of me. But the pillow was the worst. When I was in Shanghai I had good pillow and great sleep. But here was not to comfortable. Also got I got wine and chocolate every Friday in Shanghai, so I guess each IC is different. It was ok but I plan not to go back there again. Also my co-worker had flies in every room he switch too, Total of 5 room he switch in 4 weeks. I was a little disappointed. IC is a great hotel, I will try other location in the near future. 13 October 2014
Rated 5.0 out of 5.0 by 前台服务很棒 大金球很耀眼,来到五楼前台办理入住,前台服务热情周到,在办理过程中对于我的问题都是微笑着回答,大致介绍了早餐的时间跟地点,餐厅还有游泳池跟健身房,感觉很好。客房也很不错,干净整洁。退房效率也高,总之很好的入住体验,下次还会来的 13 October 2014
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  • Jiefang East Road No 2
  • Hangzhou , 310016
  • China, People's Republic Of
  • Front Desk +86-571-89810000

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

German, English, Dutch , Chinese

Pet Policy

No pets allowed
  • Local Time

    10:49 PM
    • CHECK-IN

      2:00 PM

      12:00 AM Late Check out Available


    • Chinese Yuan ¥ (CNY)


    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking