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Hangzhou

Rated 4.6 out of 5 by 177 reviewers.
Rated 5.0 out of 5.0 by Amazing property and comfortable services It's my second stay at this property. I could still feel the shock when I walk into the lobby of this giant structure. The serivce is even better in lounge. The Royal ambassador benefit is also so generous. The room facing to the river provide spectacular view and makes me feel at ease. 11 September 2014
Rated 5.0 out of 5.0 by 床铺舒适,早餐尚需改进 酒店能符合五星的标准,只是仍有改进的空间。早餐缺乏特色,品种不够丰富。房间设施较完善,卫生洗漱台可增至2个,便于房间客人使用。 11 September 2014
Rated 5.0 out of 5.0 by 令人满意的一次体验 1、无与伦比的酒店位置与外观,以及酒店大堂装修,都令人激动和兴奋。2、相比较起来酒店内的餐饮特色不够突出,不能不说是一个软肋。3、最终结算的价格与预定时的价格不一致,回来后才发现,不知道是什么原因。 10 September 2014
Rated 4.0 out of 5.0 环境很好 服务周到 早餐需要加强 环境很好 服务周到 早餐选择性需要加强。 中秋出来走一圈休闲为主,服务人员向我们推荐了当地的中秋活动,信息丰富,细致。 离店时,服务员将行李物品一路送至地下车库,很有爱。 酒店环境优越,紧靠江边。外形独特个性。 酒店前台设计在5楼,有点不太便捷和直观。 10 September 2014
Rated 5.0 out of 5.0 by 一如既往的好,满分! 酒店所有工作人员服务都很热情,因需要一年有很多次的入住该酒店,感觉酒店的服务越来越好了,会提前电话联系确认到店时间,一如既往的宾至如归的感觉;特别是前台的接待人员,很热情及专业。酒店设施稍微有些地方保养的不够,住的房间淋浴间墙壁好像有点潮了发黑。 10 September 2014
Rated 5.0 out of 5.0 by 符合洲际的品质,不错的体验 整体各方面都非常好,也符合洲际的品质。 唯一不方便的就是附近在修路,自驾的话会很不方便。 另外,如果酒店的娱乐设施再多点就更好了,客房内的卫星频道数量也不够多。 10 September 2014
Rated 5.0 out of 5.0 by Great hotel Everything great, concierge team was excellent to help me make changes to my train ticket. Everything else great! If need improve, just these two: Pillow was too soft and I wasn't able to sleep well. I booked 2 rooms and I should have been credited for points for both rooms since I made the hotel selection. 08 September 2014
Rated 5.0 out of 5.0 by 物超所值的选择 每次都被视为上宾,感觉在这家酒店,皇家大使的待遇非常超值 良好的周边环境,购物方便,同时比邻江边,也是慢跑的好地方 房间一日既往的舒适,服务人员热情有加 唯一需要提升的是早餐氛围,也许是生意太好的缘故,客人非常多,显得有点混乱,不过菜品供应及时 05 September 2014
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Hangzhou
  • Jiefang East Road No 2
  • Hangzhou , 310016
  • China, People's Republic Of
  • Front Desk +86-571-89810000

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Dutch , Chinese

Pet Policy

No pets allowed
  • Local Time

    2:41 AM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 AM Late Check out Available

    Currency

    • Chinese Yuan ¥ (CNY)

    Accessibility

    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking