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Rated 4.5 out of 5 by 79 reviewers.
Rated 5.0 out of 5.0 by 洲际一贯的选择 洲际不管到去那里都是一直的选择,因为记得第一次住洲际给我的印象很深,就和自己的家一样。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。。 23 January 2014
Rated 5.0 out of 5.0 by 我喜欢来这里酒店式度假 我是宁波的,以前经常去杭州玩,一般都选择住市区 这次是被这个金色的球吸引了,一度喜欢酒店式度假的我选择了这里,首先要说的是,我们是自己开车的,还算方便,位置确实不错,临江,而且周围有个很大的奥特莱斯,还有万象城也在周围 可以看得出周围是待发展地区,但是住在那购物以及散步是很便捷很舒适的 其次,酒店是球形全封闭的,有一点不好,我们开车去的时候,本来想把车停门口很空的车位,但是好象不允许? 接着来说说球的内部,外部很震撼 内部也是,空旷却不失奢华,极美却未丢简洁 前台办理处的水池设计,咖啡吧的顶灯设计,都让我眼前一亮,办完手续后乘坐的是景观电梯,能饱览金球内部的美 走廊里的扶手玻璃镶嵌设计非常独到 房间虽然没有临江,但是对于我们来说已经很不错了,住过很多五星酒店,居然第一次遇到胶囊咖啡机…… 床够舒适,喜欢他家的浴缸设计,总体布局和上海浦东的丽姿非常的像而且一点也不逊色于丽姿。再说服务,前台可能是繁忙,所以感觉有点仓促,但是还是没有忘记送我们两张吧台券 自助餐我们吃了免费的早餐样式很多,还有自己出钱吃了次晚餐,性价比不错,而且我们吃得晚,菜样还是照样上新,对于餐厅的服务和礼宾非常满意,但是有点感觉位置的布局不是很舒服,跟咖啡吧比起来,自助餐厅的布局太局促了,而且丢失了洲际的奢华,设计卡座会不会更能衬托? 可惜仓促的行程只有一天,而且被雾霾包围,不知道是不是我的会员是刚办理的,总之在我第一次入住洲际这个酒店(也就是杭州这家)时并没有感觉会员和非会员的差别,难道会员仅仅是两张饮料券的差别?不是很明白。希望今后洲际对会员有更好的回馈和活动方式! 如果下次还成行,我还会选择这里 22 January 2014
Rated 4.0 out of 5.0 by Overa Great hotel to stay with, would be great if improve a bit on details Overall Great choice when staying in the CBD Hangzhou, 30RMB taxi to Hangzhou Easten rail way station, unique builing design and good service. I was amazed by the gift for platium members (red wine & beautiful cakes). The hotel buidling design (golden ball) was great, room design was good (a bit lost in the room some times due to too many paths in the room though), and hotel staffs are attentive, especially the door boy who welcomed me was very nice and helped a lot during check in. The service during breakfast was also good. The only opportunity areas I noticed are 1. No pillow menu in the room, and there was only 1 type of pillow the service center can provide, this was a surpise; 2.many doors at the back side of the hotel was locked but there'er no clear sign to show the entrance from that side, inconvinient for visiting the mall at back sideof the hotel. Overall 18 January 2014
Rated 5.0 out of 5.0 by A fantastic stay here friendly hotel staff and on time service delivery, will strongly recommend to others 10 January 2014
Rated 5.0 out of 5.0 by 不错的一家酒店 酒店不算很新,但是维护的不错,工作人员非常热情,没有吃早餐,房间有些许的热。江景房view可以。值得入住。 07 January 2014
Rated 4.0 out of 5.0 by something want to be improved 1. be poor in aeration. 2. be dirty of swimming pool The other is very good, & appreciate Ms.Pegy who is working in Fresh Restaurant, she show the essence & benchmark of InterContinental Service Quality & so passion. 06 January 2014
Rated 5.0 out of 5.0 by 一贯的优秀体验 圣诞节带家人入住,杭州洲际相比南京际洲,两家服务水准都很好,但相比而言,杭州的更稳定,至少从我入住的几次来说都表现不错。洲际大使前台识别、欢迎水果红酒及点心、欢迎饮料也比较变通地送了三张,给家人感觉不错,继续加油。 05 January 2014
Rated 4.0 out of 5.0 by 物超所值 餐厅和宴会的服务很好,只是前台员工的服务水平有待提高。早上check-out后有一个皮箱落在房间,因为要外出办事,就请前台帮忙拿到concierge,但下午时皮箱还在房间。 02 January 2014
Rated 5.0 out of 5.0 by 外形比较特殊的洲际 杭州洲际的外形比较特别 圆球形的 因为周边的道路在地铁施工 交通就不是很方便了 登记的时候要求安排景观好的房间 没想到被安排到正对电梯的房间 电梯出来要走整个半圆的距离 稍微显的有些远了 但房间并不是正对江面的 是正对艺术中心的吧 房间还是蛮大的 一贯洲际的标准 作为会员14点入住 却没有收到迎宾水果 电话总机 等我16点出去还未送达 但晚上进入房间 不但看见水果 还收到一盒马卡龙 出乎意料的惊喜啊 早餐不够丰富 但该有的都有了 只是选择不多 酒店15点有班车去市区 总体还是比较满意的 性价比较高 02 January 2014
Rated 5.0 out of 5.0 by 还不错 酒店位置有点偏,不过整体景观环境挺好。而且这次去的时候赶上杭州大规模各种修路,出行很不方便。出租车都要等很久才能叫到。服务不错。 01 January 2014
Rated 5.0 out of 5.0 by just so so 让服务员补充洗漱用品,态度很不友好。第一次在IHG集团的酒店碰到这样的事情。希望员工培训方面多加强! 01 January 2014
Rated 5.0 out of 5.0 by 一如既往地选择了杭州洲际,但是这次印象很差 这次卫生间气味特别刺激,叫来服务员来闻,说没气味,可能是消毒水太浓了。入住那么多次,第一次碰到这种情况。整个卫生间都一股很刺激的气味弥漫着,鼻子特别难受。 01 January 2014
Rated 5.0 out of 5.0 by Great service with elite member recognition I am happy with the stay as they well recognized my elite member status and the servers were friendly. In particular, I would like to thank the room service, bar and Chinese restaurant for providing instant service for my sick partner, congee and reheated service, clean up etc. I would recommend the hotel although the location is a little far from the major attractions. 31 December 2013
Rated 5.0 out of 5.0 by comfortable bed overall, the stay in Hangzhou IC is pretty good, they recognize ambassador status, and deliver a bottle of wine, macron, and a plate of welcome fruits to our room. thanks a lot. indeed, free breakfast by the way. 29 December 2013
Rated 5.0 out of 5.0 by A Unique and Memorable Hotel I had a stay at this IC during a business trip in Hangzhou and was blown away by the hotel. The lobby from inside of the structure is one of the most impressive and memorable ones I have seen. The staff was very friendly and well trained, the check in and check out process were quick and painless, and the room was very large and comfortable. This hotel simply offers great value all around, I was definitely recommend it. 24 December 2013
Rated 4.0 out of 5.0 by A Fair intercontinental Facility Good stay in Hangzhou, the staffs are friendly and I enjoyed the club lounge cocktail and happy hours, food served are fantastic. The only issue was the Air-con I was told the whole cooling system is down after summer the room could be extreamly hot in Oct. 19 December 2013
Rated 1.0 out of 5.0 by 酒店德国啤酒餐厅的糟糕体验 12月11日晚,我在酒店的德国啤酒餐厅用餐,结账时询问服务员是否可以打折,服务员告诉我贵宾卡是可以打折的(我后来才知道不是指优悦会的金卡),我说我有你们酒店的金卡,但放在房间没带下来,我记得卡号660026581,而且告诉她我的房间号,我由于拄拐腿脚不方便,你打个电话去总台核实一下就可以知道我的情况,省的我跑回房间一趟。服务员回答说不行,必须要把卡拿过来才可以,我必须先签单,半小时见不到卡,就要挂房帐,无奈我只好回房间拿卡。当把卡拿到餐厅后,服务员又说这张卡不能打折,只好全款结账。令人生气的是,明明餐费可以挂房帐,所以打个电话或去前台一趟就可以查实我的卡的类型,早点告知优悦会金卡不能打折,我也不用白跑一趟,当时一个领班加一个服务员,看着客人住着拐杖毫无同情心,工作毫无主动性,在洲际酒店发生这种事情,太令人失望,杭州洲际酒店的服务完全不配洲际的品牌。 17 December 2013
Rated 4.0 out of 5.0 by 不错的酒店 酒店外观很造型不错,能看见钱塘江。房间很大,整体干净,整洁。员工服务态度很好,主动热情。就是位置有点偏僻,不过门童主动帮忙打车。 15 December 2013
Rated 5.0 out of 5.0 by 很漂亮 江景很漂亮,而且酒店坐落在市民广场里,周围环境也很好。酒店的设计很有特点,房间也很大,是一次非常舒适的住宿经历。不足之处是上网速度太慢了。 12 December 2013
Rated 5.0 out of 5.0 by Fantastic Top notch hotel. Very large and comfortable rooms, especially compared with US and European standards. Staff recognised my Platinum Ambassador status and gave me upgrades and I appreciated the extra amenities and gifts such as chocolates, wine, fruits and regular cakes and nibbles during the day. Will absolutely stay again next time I'm in Hangzhou. 10 December 2013
Rated 5.0 out of 5.0 by Perfect Service When i made a stay in this hotel , the swimming pool was on maintanance , which was a pity for me and i am used to swimming in hotel. The reception person knew my request and arranged a car to take me to the nearest holiday inn for swimming. It did a great surprise for me. I love it and thank you for Hangzhou Intercontinental. 08 December 2013
Rated 4.0 out of 5.0 by Good view and nice hotel good view and location, very nice hotel and good service, i will stay again. 04 December 2013
Rated 5.0 out of 5.0 by Service is good In the afternoon, the Executive Lounge is no food.Reception service is not warm. 04 December 2013
Rated 5.0 out of 5.0 by Very nice staff and great service Amazing building, very nice staff and great service,this is the first and the best IC I have ever been stayed, thanks for everyone i have meet in this hotel, all of you are very nice and helpful, i will be back soon. it's wonderful experience for me. thanks all again. 04 December 2013
Rated 4.0 out of 5.0 by 不错的体验 酒店非常不错,在钱塘江边,景观和环境都很好。 房间也非常宽敞和干净,能够提供很舒适的睡眠。 游泳池的水温也很适合冬天游泳,泳池的环境也很好。 总体来说,杭州洲际提供了很好的住宿体验。 但是,从更衣室走到泳池会需要经过一段酒店的走廊,走廊在更衣室外并且空调也比较弱。如果是在更衣室冲完以后再走到泳池的话,冬天会显得非常冷。尽管泳池旁边也有淋浴房,但在更衣室中并没有明确的提示。而且如果酒店能在更衣室额外提供一件浴袍的话,我觉得也能在一定程度上解决这个问题。 另外,我第二天再次去游泳时,更衣室中竟然没有干净可用的浴巾,并且至少持续了15分钟左右的时间,因为我在此期间完成了洗澡。最后不得已重新穿好泳裤去到前台拿了条浴巾。 另外我尝试了酒店的自助晚餐,不过晚餐并不如我预期中的出色。至少在我尝试的食物中,我吃到了1个不新鲜的皮皮虾(我总共也就拿了1个),另外青口贝也没有清洗干净。这点令人有些失望。不过其他的食物总体上质量非常不错。 此外,即便在我向餐厅工作人员询问后,他们也没有告知我餐厅当时正在进行的优惠活动。这点有些令人不快。 很抱歉可能写了太多负面的细节了。其实总体来说这次住宿体验真的非常不错,在绝大部分方面都提升了我在杭州游玩的品质。 03 December 2013
Rated 5.0 out of 5.0 by 很好的体验 房间舒适整洁,干净,周边环境很好 酒店的早餐也很好 酒店的周边商业也很好 离市区很近 离旅游景点也很近 29 November 2013
Rated 2.0 out of 5.0 by The Death Star Well when I booked the IC Hangzhou we were excited excellent looking building and site. We werent disappointed by a fantastic builing inside and out, rooms are very clean and the room it self a deluxe king bed, not sure it was a king bed but comfortable. We had room service which was avergae at best for the $$$$$ price. Also breakfast is nothing to rave about at all. Another huge disappointment. We felt like some ice cream late night went down to by some, we got offered a small scoop 10usd each!!!!!!! My wife and i had access to the lounge and we noticed it was boiling hot on arrival in the bedroom, we complained at the lounge. Frank the lounge executive attendant admitted it was a major issue. He suggested a fan. We were sweating in the executive lounge. Frank also admitted how hot it got, t was crazy. Such a disappointment, the fan didnt do a thing to cool the room down. I cannot recommend you stay here on that basis, staff are lovely, but unless you want to live in a sauna go elsewhere. I wonder about the IHG 100% Gaurantee if it will work as I was not 100% about 25 % happy on this stay. 20 November 2013
Rated 5.0 out of 5.0 by Excellent Staff Service This is the 4th time I stayed in Hanghzou IC. Always I think here has the best staff service, please keeping the level. Thanks. 05 November 2013
Rated 3.0 out of 5.0 by Room too Warm and Mini Bar cooler not working Unfortunately, my first experience at the InterContinental Hangzhou was not the most enjoyable stay due to a room temperature that could NOT be adjusted correctly (the A/C system was not functioning well). The room was too warm. Also, the mini bar cooler was not working so there were NO cold drinks available. Lastly, the room service staff was very nice, but I would advise to please note some important détails when serving dishes such as soups or salads or even pasta dishes. Normally, nearly all hotel restaurants serve BREAD with butter when serving meals. When I requested some "BREAD" with my room service (with my soup and pasta), they said that it was not included... 04 November 2013
Rated 5.0 out of 5.0 by amazing building The building is amazing, specailly when you sit at the bar at night. The hotel has a plentity of food for breakfast, which is designed for healthy and tasty, while the chef team need to improve their skill. The staff at the front office, at the first floor and at the ADD are friendly and helpful. 03 November 2013
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  • Jiefang East Road No 2
  • Hangzhou , 310016
  • China, People's Republic Of
  • Front Desk +86-571-89810000

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Languages spoken by staff

German, English, Dutch , Chinese

Pet Policy

Contact hotel for details
  • Local Time

    8:55 AM
    • CHECK-IN

      2:00 PM

      12:00 AM Late Check out Available


    • Chinese Yuan ¥ (CNY)


    • Service Animals Allowed
    • 2 Room(s) with Accessibility Standards
    • Parking