Rated 4.2 out of 5 by 47
Rated 5.0 out of 5.0 by tztz 景色很美，服务也很好
22 October 2013
Rated 3.0 out of 5.0 by shangshang wash room is dirty
someone's hair is on the floor in wash room.
after i upgrade the room, no welcome fruit in the room and no one had provided it all the night until i call the service.
22 October 2013
Rated 4.0 out of 5.0 by syruan good location and lake view, clean room with nice facility
it was second time i stayed this resort. Compared with last time experience, check in service was improved, front desk is professional and we've recevied fast check-in service. It's nice! Room is clean and quiet, good for sleep. Hotel staff needs to have more training, they dont know how to face the guests, I know they are ver nice but I can't find their smile face around resort even they are not able to say "hello" to the guests. I dont think they are unpolite but need more training. Service is more important than hotel facilities.
18 October 2013
Rated 5.0 out of 5.0 by Baby6009 非常好的酒店
16 October 2013
Rated 5.0 out of 5.0 by Fiona380 comfortable
we all feel comfortable. there are amazing view of ONETHOUSAND ISLAND LAKE.
04 October 2013
Rated 5.0 out of 5.0 by Popej 难忘的旅途
22 September 2013
Rated 3.0 out of 5.0 by luweiwei520 Three things better be improved.
I really love the activities in Thousand Island Intercontinental, already recommended that to a thousand friends. But still something you better improve.
1 no Champagne ice bucket.
I brought some great champagne to the resort, but it turned out , or at least as I was told, only one champagne ice bucket in the whole hotel. Just can't believe that. The whole place is supposed to make people feel relaxed and chilled, how could the whole place provide not enough ice bucket for champagne, which is surely a must for holiday?
2 Morning call delayed!
I know i'm not supposed to be in a hurry, but the morning call is at least 5 minutes late. And when I called to complain, I was told that the Morning Call is due to be 5 minutes late. I don't get it, so a first-time-news to me.
I checked into the room, with 30 degree celsus on dash board, feeling freezing cold. So if it's central controled? Or just something's wrong with the board.
Besides, that, your staff are so nice and polite, but needs more good training. Hopefully, it'll be better. As I so enjoyed the outdoor activities in the hotel, and coaches are really nice and patient. Wishing to have more in the future.
21 September 2013
Rated 5.0 out of 5.0 by cnsjw 千岛湖很漂亮，酒店很好
09 September 2013
Rated 5.0 out of 5.0 非常适合家庭出游
30 August 2013
Rated 4.0 out of 5.0 by jkxm1 酒店总体不错，可惜餐饮方面弱了些
26 August 2013
Rated 5.0 out of 5.0 by LXF1118 非常好的度假酒店
26 August 2013
Rated 2.0 out of 5.0 by Jiayish Good business, but bad services
Overall, hotel facilities are good, but Guest Relation staff is not friendly and I didn't get the proper member benefits.
19 August 2013
Rated 5.0 out of 5.0 难忘的假期
虽然天气很热，但这次洲际之旅着实让人难忘。湖景房的景观不错，日出日落都尽收眼底。房间内的设施也很舒适，尤其是大浴缸，宝宝特别喜欢。感谢一下全日餐厅的服务人员和厨房，因为宝宝还小，早上要吃炖蛋，早上虽然吃早餐的人很多，但宝宝的炖蛋总能及时整好送上。泳池也是宝宝喜欢的地方之一，每天都要来玩上两次。只是因为宝宝还太小，加上天气炎热，没有借自行车做一下环岛骑行。希望以后有机会能再来补上。晚上的Happy Hour也是一个亮点，俱乐部环境宜人，食物能够适时的补充，调酒师调制的鸡尾酒也挺不错的。唯一不满意的是入住时，前台没有告知大使可以到行政楼层直接CHECK IN，也没有能够提供快速结账服务，希望以后能够改进。总之，千岛湖IC还是给了我一家人一次满意和难忘的假期。
19 August 2013
Rated 5.0 out of 5.0 by sukey1984 excellent holiday for family
spend a wonderful weekend there with my daughter, the facility is good for a family with babies. Breakfest room has a children dining space, the swimming pool is also comfortable and has a great view of the lake. Room is big enough, while child can has their own bed.
18 August 2013
Rated 5.0 out of 5.0 by tyw668 不错的旅行体验
16 August 2013
Rated 5.0 out of 5.0 by dfdyping Great view and comfortable room
The stay were 2 nights with kid in the extreme hot summer days. All the equipment were satisfying, delicious breakfasts and other meals. The our-door swimming pool is fantastic place to see the sunset.
Some suggestions: 1. The boat trip was not air-conditioned, in such hot weather the one-hour boat trip was terribly hot and no explanation about the lake at all. Not worthy the ticket price.
2. The Chinese restaurant meals were too salty. It's not healthy at all.
12 August 2013
Rated 3.0 out of 5.0 by Sungee Waiting for check out more than 30 min
No staff service for PA , waiting for 30 min just for check out .
09 August 2013
Rated 4.0 out of 5.0 by jojodu Nice room with excellent view
Room is clean and comfortable, with excellent view. But, there are only two resturants inside hotel. One Chinese resturant is expensive and less choice, but food and service is good. Another all day resturant is expensive with poor food quality, the seafood was not fresh, no steak, hot dishes were cold, very disappoint.
09 August 2013
Rated 4.0 out of 5.0 by vicky14 very good location
The resort is in Qianshan Island,a very good location,quiet and the room is big,a good trip.
05 August 2013
Rated 2.0 out of 5.0 by HansY2013 Service standard for housekeeping and pool area need to be improved
Does anyone receive my written form that I left at front desk? The service standard at this hotel is very unstable and staff are not fully trained. One pair of slipper required 2 hours to be delivered and no towels at outdoor pool where we need to get by ourselves from the indoor gym. Pool water was not renewed in frequency, so the quality of water is not ok. Even in the morning time, the water is still not clean. The dinner BBQ buffet is not well prepared and chef is not trained too. Only have great service from waiter/waitress team at restaurant.
03 August 2013
Rated 3.0 out of 5.0 Poor experience with front desk staff incl. managers
Front desk staff were not friendly and did not honor guest status as gold or elite members, while requested later check out for covenience of children.
However, volunteer staff to support guest entertainment such as bike riding was very impressive.
27 July 2013
Rated 4.0 out of 5.0 by Nims Enjoyed the weekend, but won't plan to go back
I was given an upgrade to a Club room with club benefits. The room was beautiful and the view was gorgeous. While I really enjoyed my weekend here, it's not a place I would go back to for various reasons. 1. It seemed to be packed with Chinese tourist families. So if you're looking for a quiet weekend getaway, this isn't the place to go. 2. Not a lot of dining options, so if you're staying here for more than two days, food might be a problem. Especially if you're a vegetarian. We tried the Chinese restaurant but almost everything on the menu had pork in it. 3. The gym was the hugest disappointment to me. It was filthy- used towels strewn around the place, and no drinking water available. There was no staff there either. To top it, the treadmill was in bad state - the touchscreen wouldn't work. It was a pain to get it started, to pause it, and then once paused, I couldn't get it to resume. 4. It's difficult to find staff that speak English. The girls downstairs at the spa couldn't speak a word, and were so unfriendly that I left without making use of it even though I had looked forward to some spa pampering. 5. The drinks at the Peninsula, their lakeside bar, were not very impressive. 6. Room service was bad. I had to make a follow-up call forty minutes after I had asked for some drinks. Apparently they had forgotten.
7. I had used and packed one of my suits in the suit holder they had provided in the room. It was made of the same material as their laundry bags. At checkout, the staff wanted me to unpack it to return it to the room so I just paid for it. Then they kept asking me if I'd taken the bag that held their blow dryer even though I said I hadn't. It was very rude and sort of embarrassing as there were other people being checked in at the same counter.
I had a weekend certificate, so I basically paid for just one night although I stayed for two nights. I guess that's why I don't feel that it was too much a waste of money. The room, the view, and the company I had were the only things I really enjoyed about this hotel. I would not go back, especially since it's a long drive to get there in the first place, and therefore totally not worth it.
27 July 2013
Rated 5.0 out of 5.0 by yun5236 得天独厚的千岛湖洲际
25 July 2013
Rated 5.0 out of 5.0 小小遗憾
16 July 2013
Rated 4.0 out of 5.0 by Swing82 酒店景观视野非常好，适合家庭度假
30 May 2013
Rated 4.0 out of 5.0 by Emeraldsong A Good Hotel with Wonderful View
ONE THOUSAND ISLAND LAKE RESORT is a very good hotel with a wonderful lake view. The hotel is very quiet.
24 April 2013
Rated 3.0 out of 5.0 by LAWLER badly service about check in
I have booked a room by the IHG,and my wife has booked another room on same day by the travel agencies. But when we check in,first we waiting long time,than,the staff can't seprate the two booking,and they operate it so slowly!!
being Platinum member,never upgrade!!!
a month ago,I had stayed the hotel,the service was nice.but this time I feel so badly and never go to this hotel!!!
15 April 2013
Rated 5.0 out of 5.0 by jack680430 非常值得推荐的胜地
11 April 2013
Rated 1.0 out of 5.0 by YiLL Bad experience with the staff there.
I was in InterContinental Onethousand Island Lake Resort almost 2 months ago.
This was the worst experience I had with inter-con branded hotel. The view and location is great but the service was very very poor. Surely the hotel need more efforts to train the staff.
The worst experience with myself happened in the Chinese dining place on 1F, the waiter, chef, and front desk manager actually came into argument with us because we complained on the very poor food quality, and we had to pay the full bill to get out of it. Unhappy on that.
Also, other observations - 1, the breakfast buffet place was very crowded, noisy and with bad quality of food, of cause bad service again, the hotel staff is just standing by the crowd and have completely no idea how to manage the crowd. 2, no much offering in the hotel lounge, drink and food wise.
Overall, pretty bad experience this time with this hotel, too bad for the money I spent there.
I submitted direct feedback with my complaints while check out, but really no following up action from hotel on it, just a cold email with nothing, not even a call, and too bad I am just the platinum member of IHG.
Before we get any results on our complaints, definitely not recommending any of my friends to go to this facility!
02 April 2013
Rated 5.0 out of 5.0 Will be there next time
Good view on B area. Enjoy the quiet lake, 6 miles mountain drive!
29 March 2013