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Onethousand Island Lake Resort

Rated 4.4 out of 5 by 101 reviewers.
Rated 5.0 out of 5.0 by Absolutely fantastic stay We came here for a weekend getaway, and absolutely loved it. It was so relaxing and the scenery was just beautiful. Great food and great facilities. I was very excited because the staff gave us an upgrade to a fantastic suite :D Highly recommended and I'd love to come here again! It's about two hours bus ride from Hangzhou (occasional buses from Hangzhou East station and many from the west bus station) plus a taxi ride. 19 May 2014
Rated 5.0 out of 5.0 by 情留羡山 酒店各方面细节做的很好,客房干净舒适,清晨被后山的鸟叫声唤醒,早餐品质不错。礼宾部的小伙子们都很友好,阳光活力充沛。 保洁人员很细心。 需要改进的地方,卫生间水台区域没有丢弃废物的垃圾桶。 独占羡山,可以考虑开通杭州到酒店的大巴,方便非自驾客人。 09 May 2014
Rated 5.0 out of 5.0 by 美好的旅行 清明时刚刚来住过,正好5.1是父母的结婚纪念,所以就又带2老过来享受一下千岛湖的美景及酒店的舒适服务。事先也联系了酒店礼宾部,希望给2老在入住时一个惊喜,让他们也重温一下浪漫。入住前酒店对客房进行了布置,还提供了水果及点心的礼盒,2老很开心,我们也很开心。加上酒店与千岛湖完全融为一体的美景,这次的入住经历十分美好。唯一的小遗憾,退房时我的一件短袖打底衫遗忘在床上,没有得到任何反馈,不过这是个小事了。 08 May 2014
Rated 5.0 out of 5.0 by 无以伦比 环境、房间无与伦比 特别是升级了湖景房,太漂亮了! 服务非常好,主动提供了儿童拖鞋、浴袍 态度都非常好! 22 April 2014
Rated 5.0 out of 5.0 by 愉快的度假旅行 在春暖花开之时,来千岛湖是个不错的选择。服务员都很客气,对一家三口的入住没有主动服务的意识,有待提高。比如主动添加一套洗漱用品和拖鞋等。没有纱窗,不敢开阳台门入睡,这天不开空调最好了,可惜,晚上热得睡不着。 12 April 2014
Rated 5.0 out of 5.0 by Relaxing Days at 1000 Island Lakes Hotel is a diamond in hotel landscape in quite reachable distance from Shanghai (+/-4hrs). The hotel is located at the end of a private road. This means absolute quietness, fresh air and other sorts of indulge such as the swimming pools and surrounding. We visited the hotel with 2 children (7 years old and one baby) in April 2014. Even though it was a little bit chilly to use the pool there are many other things in order to relax. Nice tracks in the forests or a nice gym and indoor pool. Staff is very well trained and know how to support you. Nevertheless I'd like to mention that the main visitors/target group of this hotel are Chinese. So don't expect an opulent brunch or a 3-Star Michelin Western Restaurant over there. We visited the Chinese Restaurant and had very good food, indeed (fish soup is very popular) on all 4 days. In Summer it seems that there are some other restaurants open in close distance to the hotel. If you look for some relaxation and some good air/water/food from busy/polluted Shanghai or Hangzhou this is the place where you should go to. 07 April 2014
Rated 5.0 out of 5.0 by 无与伦比的度假感受! 无与伦比的度假感受! 非常怀念! 秋天一定会再去的。 我希望千岛湖洲际可以多开发一些时节性强的产品哦。 01 April 2014
Rated 4.0 out of 5.0 by BREAKFAST HOTEL DO NOT TAKE SO MUCH CARE ABOUT WESTERN GUEST TASTE - ONLY 1 TYPE OF CHEESE POOR SALAD BAR. 14 March 2014
Rated 3.0 out of 5.0 So so experience Overall to me and my wife are alrite just that the service from the breakfast and western restaurant during 2 afternoon of our lunch was not good. We were the only couple during lunch time and service was terrible - we sitted at a far corner and after order taken and foods served, no service staffs came over to check on us regularly,clear out finished plates etc. So to us,a 5 star resort service in such kind is totallyunacceptable. 07 March 2014
Rated 5.0 out of 5.0 by 舒心愉悦 酒店整体的服务意识都超强,对待住客如家人一般。特别感谢潘经理的热情安排,帮我们协调房间,使得老人对此次出行记忆深刻,在此特别感谢潘经理的周到安排。 26 February 2014
Rated 5.0 out of 5.0 by Great service & view, but disappointed breakfast & lunch Overall is great, special in service. However, the food quality and taste of breakfast and lunch are disappointed, undervalued. mattress and pillow are not comfortable as other InterCon hotels. 16 February 2014
Rated 5.0 out of 5.0 by 令人惊奇,服务一流,设施优秀 周末六折升级到湖景俱乐部大套房,真是惊喜。无微不至的服务体验,大堂经理的亲自接待都让人印象深刻,绝对是物超所值的一流度假酒店。 13 February 2014
Rated 4.0 out of 5.0 by 很好的度假酒店 非常安静的酒店,去了两次,自驾很方便。 儿童乐园里有味道,总是散不掉。 不过我们第一次去的时候,看到有当地人带小朋友去儿童乐园玩,员工阻止也没用,这样的话对入住的客人不太公平,感觉像个公众的儿童乐园了。 21 January 2014
Rated 5.0 out of 5.0 by 非常愉悦的假期体验 首次入住千岛湖洲际酒店,感受颇多,分享如下。 1.晚上10点高铁到达杭州东站,接我的周师傅人本份,第一感觉不错。路上雨雾交加,师傅很小心驾驶。把我送到酒店时,已经快凌晨1点了,辛苦了。 2.第二天一大早去室内泳池游泳,一位男生服务员,服务细致周到。我从泳池出来立即送上矿泉水,并且帮助调试淋浴水温,还送上毛巾。这在其他五星酒店健身房是很少遇上的。感动了一下! 为酒店有这么好的员工感到庆幸! 3.当天上午要在酒店给上海一家公司的团队做培训,头天晚上太晚入住没有来及看场地,用完早餐换房间换服装前想先去看看要上课的会议室。在大堂遇上一位酒店管理者(深色西装的先生,不知姓名,抱歉),听我询问上课的会议室在哪里,立即亲自带我去会议室,彬彬有礼,素质可嘉! 4.退房出来时,客房走廊遇见服务的大姐,热情我好,在我同样热情回应后,大姐说“欢迎您下次再入住我们酒店”,亲切而温暖! 5.虽然此次行色匆匆,第二天中午就离店去广州了,但短暂的停留,对酒店的外部环境和客房的舒适度,尤其是优质入心的服务,都留下了深刻的印象,很好!让人有再次入住的想法。 6.说一点不足:上午上课的一楼会议室,音响设备与五星酒店的水准相差甚远,尤其是用电脑播放音乐时,建议立即更换。总之,这是一次感觉较为完美的入住体验。在优质服务的背后,也足以见到酒店严格规范的管理、清晰合理的制度和切合实际可操作的流程。对于那些为客人提供了优质服务的职员,特别给予表扬! 也建议酒店同样及时给予认可,因为不仅仅让好人就有好报,更是要让好报造就更多好人,这种身边的榜样和良好的氛围,都是酒店宝贵的正能量。最后,祝酒店在新的一年里,稳健发展,持续进步! 17 January 2014
Rated 5.0 out of 5.0 by 完美假期 从上海自驾过去,不远,却找到世外桃源的感觉,是周边非常难得的度假酒店。温泉泳池是孩子的乐园,难忘的体验。 05 January 2014
Rated 5.0 out of 5.0 Beautiful View and great service The resort is located on a private peninsula and near a beautiful lake. In winter, the view is also very beautiful! My room was upgraded from garden view to lake view when I was checking in. It was a very big surprise! My room is big and the bed is comfortable. And there were many orange trees around the resort so we picked many free oranges. That was a perfect holiday! 01 January 2014
Rated 5.0 out of 5.0 by 非常愉快的一次度假旅程 虽然时间已经过去好几个月。但是在贵酒店的几天度假仍旧让我难以忘怀,非常非常棒。景色很美 服务很好!特别是高速下来进去的那条路 很特别很特别 非常喜欢 10 December 2013
Rated 4.0 out of 5.0 by 景色美不胜收 酒店环境非常好,景色很赞。 秋天游玩有点凉了,期待夏天再来。 Welcome Drinks选择太少了。 03 December 2013
Rated 4.0 out of 5.0 by 瑕不掩瑜的酒店 之前对酒店的评分总会因为对部分的不满意而将所有相关的分都打得很低,但这次再这么做就真太过意不去了。 从客房服务员到值班经理都以热情的态度和专业的工作为我创造了一个近乎完美的假期。尤其是洲际俱乐部的工作人员们,非常的亲切,谈得很开心,给我留下了不能更加完美的回忆。 酒店的风景也非常不错,远离喧嚣,千岛湖美景一览无余,周末度个假着实惬意。 但是有些不足还是必须指出。桑拿池没有水,虽然使用者较少,站在环保角度这么做情有可原,但给人的体验着实不佳。 睡眠质量不佳是因为不知为何,早上起来发现灯全亮了,希望酒店工程部可以检查一下。 最后便是我标题中所说的瑕疵了。在千岛湖客运站,因为不满在等客的出租车都要求议价,所以我打电话给酒店礼宾部请求帮我叫一辆出租车来接我到酒店,我强调了许多遍是要正规打表的出租车,结果却来了辆黑车。让我非常不满及气愤。当然在向酒店投诉后得到了较令我满意的解决。但还是希望酒店能加强对员工的培训,弥补这些不足。 30 November 2013
Rated 5.0 out of 5.0 by 非常棒的体验 非常好的入住体验,无论是周边的环境还是各项设施,服务员的态度也非常积极主动,很亲切。 美中不足,酒店的啤酒质量不高,与洲际的档次不相符,没有进口啤酒,嘉士伯等也都是在国内生产的,非常淡,不好喝!建议增加一些进口的啤酒,另外房间内的mini吧没什么特点,配不上洲际的档次。 22 November 2013
Rated 5.0 out of 5.0 by excellent hotel this was my 2nd time to choose this hotel for my vacation in Qiandaohu and luckily I got an upgrade to suite! Thank you very much for your service and kindness. ^_^ I will be back~ 21 November 2013
Rated 5.0 out of 5.0 by Nice weekend trip 酒店位置很幽静,远离县城,门口有码头可以游览东南湖区。环境设施都是按照度假酒店设计,非常休闲。11月初入住时天气微凉,室外泳池没法游泳略感遗憾,推荐江浙沪的朋友周末来这里度假,宅在酒店看看风景睡睡觉,着实享受。 20 November 2013
Rated 5.0 out of 5.0 by 千岛湖洲际 很漂亮,很幽静的地方,是带家人或自己去休假放松的好地方。 早餐很丰富。 在湖边烧烤区看日落很不错。 晚上可以看到星星哦。 30 October 2013
Rated 4.0 out of 5.0 by good but still space for improvement It is one of the most popular hotel in China. The recognition of elite member is not good. I did not receive the welcome card, unlike i usually did in other hotels. And last time I complained there should be an iphone connector in room as a luxury hotel. This time, the situation is the same. All the others are good and comfortable. 25 October 2013
Rated 5.0 out of 5.0 by 景色很美,服务也很好 8月份带着女儿开始了她人生的第一次旅游,从上海自驾来避暑。千岛湖的景色很美,酒店在羡山上,很幽静的地方。住宿很不错,服务也很好。在服务中心给女儿买的speedo救生圈充气时没找到窍门,酒店服务人员弄了将近半小时,不厌其烦。赞~ 22 October 2013
Rated 3.0 out of 5.0 by wash room is dirty someone's hair is on the floor in wash room. after i upgrade the room, no welcome fruit in the room and no one had provided it all the night until i call the service. 22 October 2013
Rated 4.0 out of 5.0 by good location and lake view, clean room with nice facility it was second time i stayed this resort. Compared with last time experience, check in service was improved, front desk is professional and we've recevied fast check-in service. It's nice! Room is clean and quiet, good for sleep. Hotel staff needs to have more training, they dont know how to face the guests, I know they are ver nice but I can't find their smile face around resort even they are not able to say "hello" to the guests. I dont think they are unpolite but need more training. Service is more important than hotel facilities. 18 October 2013
Rated 5.0 out of 5.0 by 非常好的酒店 环境很好,服务很好,下次还会入住! 房间比较大,双人间是两张1米35的床非常捧!是带家人小孩去游的好地方! 16 October 2013
Rated 5.0 out of 5.0 by comfortable we all feel comfortable. there are amazing view of ONETHOUSAND ISLAND LAKE. 04 October 2013
Rated 5.0 out of 5.0 by 难忘的旅途 旅行的意义在于休闲,暑期的4天酒店体验,成为了我和孩子难忘的回忆。 感谢洲际大使的礼遇和酒店管理人员的安排,入住套房让小孩子有了更大的活动空间,同时酒店的各项设施可以在夏天发挥到最好。 游泳池室内外均可选择,人造沙滩也其乐无穷,就是沙滩的沙子不够多,不够厚实。 餐饮没有挑剔,早餐品种也比较多,当然旺季客人也很多。行政走廊的选择也很多,欢乐时光时的鸡尾酒值得推荐,蓝色湖泊是亮点,有机会一定要尝试。酒店周围绿化等都比较好,套房的沐浴用品也达到了定制化的奢华礼遇。 要说一些建议,可以适当改进沙滩的品质,同时提升活动的种类和性价比。 将来有机会回再来。 22 September 2013
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Onethousand Island Lake Resort
  • Qiandaohu Xianshan Peninsula,
  • Hangzhou , 311700
  • China, People's Republic Of
  • Front Desk +86-571-88818888

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, Chinese

Pet Policy

Hotel only allow service animal inside.
  • Local Time

    3:30 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM
    • Evening Reception Desk Open

    Currency

    • Chinese Yuan ¥ (CNY)

    Accessibility

    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking