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InterContinental OneThousand Island Lake Resort

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Hotel Reviews for InterContinental OneThousand Island Lake Resort
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.7

based on 602 reviews
95%
Recommend This Property

Ratings Breakdown

602reviews

  • 5 Stars
    454
  • 4 Stars
    123
  • 3 Stars
    16
  • 2 Stars
    6
  • 1 Stars
    3

环境优美,服务一流

By

2016 二月 06

位置绝佳,景色优美,员工都很亲切,服务到位,是到千岛湖旅游的首选。遇到问题也会耐心沟通,并及时解决,很为客户着想。如果价格能更亲民一些就更好了。

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服务非常好

By

2016 二月 06

club

前台接待人员的热情服务给我留下了非常深刻的印象。
我们入住的房间遥控器有点小问题,酒店派人及时修理了并且还总送了水果篮,第二天又跟进确认了使用情况。

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fantastic experience

By

2016 二月 06

it is a lovely hotel located at the best location. 8 miles lane lead to the hotel from highway. the best nature view of QianDao hu. peace, quiet and very comfortable.
Staffs are very well trained and helpful.
I will come back soon. the right place to re-charge your body battery

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满意的入住体验

By

2016 二月 03

家人非常喜欢的一家洲际酒店, 已入住很多次. 入住前一天,酒店已打电话来确认入住事宜并通知可享受升房. 非常满意.

尽管室外已达0度, 但酒店内温度很暖和, 室内泳池也没有冷得感觉, 小朋友玩得很开心.

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休闲散心好去处

By

2016 二月 01

club

休闲散心好去处,地理位置极好,湖景房景观极美,服务很贴心,我们遇到大雪天,check out时礼宾部替我们详细了解了高速开放情况,并让我们互加微信,以便我们出行不便时能及时联系。

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酒店位置好、度假活动丰富

By

2016 二月 01

club

酒店环境很好,度假村的各类活动很丰富。由于酒店临水,更多的活动适合夏天入住的客人。是否能考虑季节关系,策划不同的活动,以丰富度假客人。

另酒店的早餐水平只能评价为四星级酒店水准,中、晚餐的餐饮类型选择较少,菜品口味也不太专业,据酒店员工介绍为酒店所处的地理位置,不便于采购更多的食材。个人认为这应该不是理由。

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床铺舒适

By

2016 一月 31

总体来说感觉还好。不过酒店的各方面设施还有待完善,尤其早餐,有点失望,品种和食品质量都显得一般,相对于洲际酒店的品牌有点差距。

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居住舒适,风景秀丽

By

2016 一月 28

club

度假就要玩得乐,睡得香,吃得好。酒店的休闲设施齐全,房间舒适。周边风景秀丽,在羡山半腰的小亭里,眺望千岛湖美景,美哉。周末在这度假休闲,不虚此行啊。唯一的不足是中餐厅的最晚点餐时间和营业结束时间不一致的话应在客户询问时提示客户,免得客人白跑。

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锦上添花不如雪中送炭

By

2016 一月 27

club

评价一个酒店的好坏要看是否经得起考验,遭遇难得寒流天气来到酒店。提前打电话询问路况,告知告诉封路。我们询问如果赶不过来是否可以退房,如果可以的话我们会跟第三方订房平台联系。后来被告知酒店直接帮我们退掉了,那时我们已经在省道上马上到酒店了。虽然一切都在不确定的情况下发生,我们还是希望酒店能够增加沟通,不要没有经过我们确认就取消订单。最后处理是到前台按照重新订单,安排比较高的房间,处理比较满意。

由于天冷胃不舒服,酒店安排了医生通话,很快送来了胃药冲剂,价格比外面贵了一倍也可以接受,但是被拿掉了一般的剂量和使用说明书,很不应该。

除了以上两点有些不满之外,其他都很满意,酒店风景很美,有种东南亚海岛的感觉,又因为大雪初霁,看到了难得的雪山和夕阳,感觉很值得!
餐厅早餐可口,有中西自助,还可以单独点餐。生日还赠送了蛋糕(虽然催了很久才送来),以后有机会还会再去!

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环境和服务均一流

By

2016 一月 25

千岛湖洲际酒店地处风景优美的千岛湖羡山半岛,一直是我较向往的度假地之一,这次有机会前往入住度假,感觉不虚此行。从酒店设施、周边环境、服务体验、美食休闲等都可以在酒店得到很棒的体验。很短的旅程留下了非常美好的记忆,希望今后有更多机会前来千岛湖洲际酒店度假。

Posted byHotelStaff
2016 一月 27
尊敬的客人,感谢您选择入住千岛湖洲际度假酒店。很高兴看到您至高的评价,这使我们倍受鼓舞,我们将一如既往的为宾客提供优质的服务和美好的度假环境。真诚期盼您的再次光临!
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好位置

By

2016 一月 23

club

千岛湖最好的酒店,水疗不错,房间大,骑自行车的体验好,爬山的体验(去将军帽),酒店总体管理不错。酒店的绿色布置 有特色。竹子作的花盆。

Posted byHotelStaff
2016 一月 25
尊敬的客人,感谢您选择入住千岛湖洲际度假酒店并分享您的入住体验。真诚期盼您的再次光临!
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整体服务不错,风景很好

By

2016 一月 19

club

整体服务不错,风景很好,家人都比较满意
但是餐饮种类较少,特别是自助餐;即使和洲际其他城市的酒店相比,种类也太少了,且材质较为一般

Posted byHotelStaff
2016 一月 22
尊敬的客人,感谢您选择入住千岛湖洲际度假酒店。非常高兴看到您对酒店提出的意见,我们已将此此信息反馈至酒店相关部门并致力于改善和提高。真诚期盼您的再次光临,见证我们的进步!
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