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Hanoi Westlake

Rated 4.4 out of 5 by 259 reviewers.
Rated 5.0 out of 5.0 by Memorable Stay Everything a customer expects from a 5 star hotel. The staff were warm, friendly and attentive. Please do try the Saigon Restaurant and the Italian plus the Sunset bar is a pleasant way to enjoy an evening drink. Clean room and quiet memorable surroundings. Highly recommended. 19 September 2014
Rated 5.0 out of 5.0 by Friendly, efficient staff, lovely complex Overall, a great experience. Staff always willing to help and are very friendly. Good standard of room.....I would rate at 4 star. Lovely bathroom facilities. Great breakfast. Thought the dinner menue was ok but not great value for money compared to good local restaurants. Alcohol is reasonably expensive at the hotel as well. Entrance and facilities are great. Gym is first class which is what we always look for. 18 September 2014
Rated 3.0 out of 5.0 by Need training for receptionists I had an enquiry when we check-in and it may brought uneasy feeling for the receptionist who was proceeding our check-in. She was laughing at me and very unkind. In the end we were allocated in a not-nice-view room (480) which made me curious it was really a Overwater panoramic view room I had paid for. I picked up the phone in the room and ask one of your staff what name the room is under. The room was a Pavilion room not Overwater Panoramic View room. An hour later another staff rang us and said we were in the Overwater Panoramic View room. I felt like to say "you must be joking". I thought the woman was trying to cover the mistake up. the woman offered to change room if we don't like the view. and we changed to room 485. There is a no evidence she have done it intentionally, but I believe she have done it to pay back. The new room 485 was very lovely. However the first impression of your hotel wasn't a 5 stars because of the receptionist. the room cleaning staff were very kind and lovely. but the staff in the Cafe du lac were very ordinary. They need to smile more and walking posture training. They came across very arrogant and unkind. 17 September 2014
Rated 4.0 out of 5.0 by Away from the hussle and bussel Hotel is a quite experience 10 minutes away from all the crowded areas of Hanoi. Setting on the Westlake with wonderful views. 17 September 2014
Rated 4.0 out of 5.0 by 房間漂亮 非常有設計感的房間,視野極佳,湖景漂亮,房間內的空間舒適。早餐好吃,飯店附近就有許多商店可以逛街,值得慢慢逛上2小時。 13 September 2014
Rated 5.0 out of 5.0 by Quiet and elegant Perhaps an offer of one or two items of laundry would make complete an almost flawless experience. Other than that, it is a wonderful place to enjoy. Thanks. 13 September 2014
Rated 5.0 out of 5.0 by Great accomodation and buildings Shifted from another hotel which wasn't up to scratch and found the Intercontinentian ticked all the boxes. They certainty thought outside the box when they designed this place and it was a pleasure to stay in. Rooms of excellent size with everything everyone needs,, great location and nice and quiet. Had a few small problems in the restaurant but the manager was very apologetic and made sure I was adequately compensated . We ate at the restaurant quite often and found a great selection especially for breakfast . Would recommend 11 September 2014
Rated 2.0 out of 5.0 by Great bed Do something about the food. Chicken tasting like fish. When bringing guest to the hotel and paying for them, I expect to receive my IHG rewards points. 10 September 2014
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Hanoi Westlake
  • 1a Nghi Tam
  • Hanoi , 00000
  • Vietnam
  • Front Desk +84-4-62708888

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Languages spoken by staff

English, French, Japanese

Pet Policy

Contact hotel for details
  • Local Time

    10:57 PM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available
    • Evening Reception Desk Open

    Currency

    • US Dollar $ (USD)