Rated 4.4 out of 5 by 278
Rated 5.0 out of 5.0 by kr1993 Great experience
Very nice experience. A quiet retreat away from the buzz of the city; at the same time fairly easy access to Old and French quarters. Service was great.
26 October 2014
Rated 5.0 out of 5.0 by robin12345678 Good Hotel with Excellent Staff
Service excellent, staff very friendly and helpful, room nice but could be modernised, lovely pool and sunset bar. Would stay here again in Hanoi.
24 October 2014
Rated 5.0 out of 5.0 by Chak_HK Pleasant stay, excellent service, all-rounded hotel
I have been staying in this hotel for a long time due to business reasons. The hotel is located at West Lake (Tay Ho), overseeing West Lake. A balcony is attached to each room so you can enjoy the lake breeze whenever. The staff in the hotel are very helpful and they will just take care of all you need in the hotel. The breakfast of the hotel is also a highlight. Authentic Vietnamese Pho is served every day, together with a great variety of international cuisines.
Highly recommended. I would definitely stay at this hotel again at my next return.
22 October 2014
Rated 5.0 out of 5.0 by Delighted63 Marvellous staff, great hotel
I always stay in this hotel, great location, great staff, good food, The staff is friendly and always ready to help with organising outings, taxis.
21 October 2014
Rated 2.0 out of 5.0 by rc2345 Wost experience so far in 5 Stars Chain
I couldn't think of any other words to describe my experience during my stay from Oct 13 to 15 except unpleasant stay. When i checked in the hotel, i was assigned a room just opposite to a storage room for the housing keeping staff and they were frequently in and out the room even at the midnight. I was not able sleep as it was quite noisy every time that the staffs close the door. Then i was able to move to another room which was a suite and much better environment. I was going to forget about the unpleasant sentiment but later i found out that there was a little lizard in the toilet. I called the housekeeping staff to fix it and then tried to enjoy the rest of my stay in the hotel. Nevertheless, when i woke up in the morning next day and i found a big cockroach in the toilet next to the basin. My god, what's a terrible experience to see this big insert in the early morning. Then I took everything out and close the door for good and used other toilet instead.
21 October 2014
Rated 5.0 out of 5.0 by mladenko great hotel
great location near lake,stuff is excellent,outsiding intercontinental comper with some where I been
15 October 2014
Rated 5.0 out of 5.0 by cycle rosie Beautiful room, wonderful service
Great service throughout the hotel. room very clean and comfortable. I became ill while there and the hotel did something truly amazing. The guest relations supervisor arranged transportation to the SOS emergency clinic and even sent someone from her/his hotel team with me for the entire trip to make sure everything was ok. I am forever grateful to intercontinental hotel Hanoi and their amazing team of employees.
13 October 2014
Rated 4.0 out of 5.0 by GGal17 Great location, relaxing stay
I had a great stay at the hotel - I had a beautiful (panoramic) room overlooking the lake. I liked that the hotel was situated away from the buzz of Hanoi city but accessible by cab (10min ride). My only minor complaints were (1) my balcony was so full of insects esp mosquitoes that it was near to impossible to sit outside which was a real pity as that would have enhanced the experience. Suggest a mosquito coil or bug zapper be provided. (2) Poor sound proofing of the area: I could very clearly hear chairs/ furnitures being dragged in the unit above me, very annoying!! (3) The hotel car service was very costly at US$30 per hour; (4) Food at hotel was average but expansive.
12 October 2014