Rated 4.5 out of 5 by 387
Rated 5.0 out of 5.0 素晴らしいサービスと美味しい食事
15 April 2015
Rated 5.0 out of 5.0 by Ipso Illico Qualité des prestations et du service
L'intercontinental de Hanoi se démarque par sa position remarquable sur Ho Tay, l'amabilité de son personnel, les prestations du Club et les diverses facilités et avantages proposés aux clients fidèles. Y ayant effectué de fréquents séjours ces 5 dernières années, j'ai toujours plaisir à y revenir et être accueilli et reconnu comme un hôte familier. Un point d'attention : les chambres et salles de bains mériteraient un peu de modernisation; de même, la décoration est un peu trop standardisée.
14 April 2015
Rated 4.0 out of 5.0 by Vidhyanis Great Experience
All staff were very kind, attentive and friendly.
The room was very nice.
Overall was a great experience, my only complaint would be that breakfast was below average.
11 April 2015
Rated 2.0 out of 5.0 by Chansey This hotel needs to be renovated
Staff is great at this Hotel and me and my girlfriend liked the area where the hotel is located. About 10 minutes taxi from the old quarter where the tempo is a little slower and its calmer with the nice views of the lake.
This Hotel was probably very nice 10 years ago but now it is showing that is aging. We spent 5 days in a brand new 5 star resort prior to this stay and Westlake was far from that experience. This Hotel needs to be renovated until I can recommend it. Until then I would settle on a newer hotel in the same area.
08 April 2015
Rated 5.0 out of 5.0 by cathay 11 Eines meiner Lieblingshotel in Vietnam
Wir besuchen Hotel InterContinental Hanoi Westlake seit vielen Jahre .
Sehr schönes Hotel , Blick auf dem See , so relax ,wenn man zu erholen braucht .
Das beste an diesem Hotel war der hervorragende Service des Personals, so höfflich und zuvorkommen.
Das Frühstück ist ein Traum , von traditionelen PHO bis Banh Cuon , exotischen Früchten , super lecker !
Das Zimmer war sehr schöne , komfortables Bett .
Excellent , weiter so . wir kommen bald wieder .
08 April 2015
Rated 5.0 out of 5.0 by lillian 60 Birthday stay
Sadly only stayed one night at this superb hotel
but the staff were lovely and made my husband feel special as it was his birthday.they made him a birthday cake
will definatly return
08 April 2015
Rated 5.0 out of 5.0 by Bryan P Great Property in Hanoi
Our family visited Hanoi and was looking to be in the city. The great thing about this property is that it has a resort feel while being only 10 minutes away from the frenetic pace of Hanoi. The ability to enjoy all the best of Hanoi in a 5-star property with great water views was spectacular. The rooms on the lake were exceptionally large and had nice views. The food was also very good. Overall a wonderful experience.
06 April 2015
Rated 1.0 out of 5.0 by chewStreet The worst hotel management
This is the worst hotel I had experienced. The 3 bedrooms I reserved and I paid was sold to prior guests. We checked in past midnight. The hotel staff upgrade us to the Presidential suite. The suite must have not been use and checked. The air in the room was highly molding and the bed sheets was mold dark spots. We called housekeeping past 1AM to come up for clean linens. We had to open all the doors and windows to air out the mildew. There's no screen, all of our faces had mosquito bites. We showed to Ms.Lan the next morning and it seemed nothing to her. I guess living in Vietnam to her is normal. We inquiry for vehicle tor go one way for 25 km the most. She had another lady was a transit specialist. After listening to her making phone calls. She told us the cost is $100.00 US.
I requested to speak with a GM. Ms.Lan told me he was in his compound sleeping with his family. WOW!!!!!
04 April 2015