Rated 4.5 out of 5 by 452
Rated 4.0 out of 5.0 by gpfn escape on westlake
excellent staff...friendly and knowledgeable
great location on Westlake
definitely pay the extra for an overwater bungalow and the club lounge
July 27, 2015
Rated 5.0 out of 5.0 by Evelyn Fong The greats and the not-so-greats
First, the greats. Spacious room and bathroom. Comfortable bed and lovely pillows that will just bring you to dreamland in a minute.
However the room is too dark to do anything at all! i can't even see the desk looking for smaller items without opening the shades.
Then came the lunch buffet that came together with our conference on 17th July. While the food variety was awesome, your staff have not clue at all how to sit the guests. They should be able to see who are the organizers when the few of us are dress in the same business shirts. Yet they could ask me 'are we part of the Kramer group?'. I had to tell him sternly 'WE ARE the organizers!'. Then they quickly sit us a table. Otherwise they were telling us there was not tables available. Quite unprofessional on this portion. Please take note,
On the good note, kukos to Banquet manager Long and another manager, who help us re-arrange the ballroom on 16 July evening. And the service during the event itself on 17 July was great.
Also please extend my thanks to your staff from 'Instant service', i called asking if they sell the shower bath and lotion. This staff call back to tell me no they don't but he arrange to give me complimentary bottles, that is so personal and heart-warming. Please extend my appreciation to him. I was staying in rm 423, and called on 16 July night.
July 23, 2015
Rated 4.0 out of 5.0 by Juno89 Nice Hotel and Staff
Thank you all. It was a pleasure experience.
However, my partner has trouble sleeping with your pillows.
July 22, 2015
Rated 5.0 out of 5.0 by Tony Chen Bingxu 不错的入住体验
July 16, 2015
Rated 5.0 out of 5.0 by BOJAI OUTSTANDING STAFF
I'M USED TO STAYING AT 5 STAR LUXURY HOTELS SO YOUR HOTELS AND AMENITIES AND FURNTURES WASN;'T THE BEST.. HOWEVER, YOUR STAFF FROM THE DOOR LADY, BELL MAN, FRONT DESK, CONCEIRGE, AND ALL THE RESTAURANT STAFF WERE THE BEST I HAVE EXPEIRENCED. I HAVE STAYED AT MANY COUNTRIES AND RESORTS AND NOWHERE COMPARES TO YOUR STAFF. THEY MADE ME FEEL VERY WELCOME AND GREETED ME WITH SMILES AND WERE JUST EXCELLENT!! REALLY MADE MY STAY ENJOYABLE. I WOULD DEFINITELY RETURN NOT FOR THE BUILDINGS OR ROOMS OR AMENITIES BUT FOR YOUR STAFF!!
July 16, 2015
Rated 5.0 out of 5.0 by toshi41 クラブラウンジをおすすめします。
July 15, 2015
Rated 4.0 out of 5.0 by Giddy 1 OVERALL STAY
Overall good. Some staff very green but they are learning. Surprised on how inexperienced some of the staff at Saigon restaurant were. Good property, friendly staff, helpful conceige. Would recommend the hotel to others. Conceige should be telling you about restaurants and bars around the hotel as some are better then what you would find in the old quarter.
July 15, 2015
Rated 4.0 out of 5.0 by nross5 Hanoi Heat
This was our first time visting Hanoi and we were taken aback by the apparently unusual extreme temperatures (+41'C# and humidity #+85%) and unfortunately the hotel AC systems struggled to keep the room, restaurants and public areas cool.. Even the swimming pool offered no respite as it was not chilled and felt like swimming in a bath.
Restaurant and bar selection is limited but there are plenty of local restaurants and bars to visit in the local area offering some fantastic Vietnamese food.
Sleep quality was not great as our room was located near the local road, which had a dog barking all night. This is not the hotel's issue but if the glazing was of a better quality then perhaps it would have allowed for better undisturbed sleep.
That said the hotel appearance is pleaseant and the staff are very helpful and attentive. We had booked the Club facilities and the lounge itself was large and sapcious, but the canape/food selection was very limitied compared to other Interncon's or IHG hotels. It is still a good location and value to stay in if you visit Hanoi.
July 15, 2015