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  • 1 888 IC HOTELS
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Rated 4.4 out of 5 by 275 reviewers.
Rated 5.0 out of 5.0 by Marvellous staff, great hotel I always stay in this hotel, great location, great staff, good food, The staff is friendly and always ready to help with organising outings, taxis. 21 October 2014
Rated 2.0 out of 5.0 by Wost experience so far in 5 Stars Chain I couldn't think of any other words to describe my experience during my stay from Oct 13 to 15 except unpleasant stay. When i checked in the hotel, i was assigned a room just opposite to a storage room for the housing keeping staff and they were frequently in and out the room even at the midnight. I was not able sleep as it was quite noisy every time that the staffs close the door. Then i was able to move to another room which was a suite and much better environment. I was going to forget about the unpleasant sentiment but later i found out that there was a little lizard in the toilet. I called the housekeeping staff to fix it and then tried to enjoy the rest of my stay in the hotel. Nevertheless, when i woke up in the morning next day and i found a big cockroach in the toilet next to the basin. My god, what's a terrible experience to see this big insert in the early morning. Then I took everything out and close the door for good and used other toilet instead. RC 21 October 2014
Rated 5.0 out of 5.0 by great hotel perfect! great location near lake,stuff is excellent,outsiding intercontinental comper with some where I been 15 October 2014
Rated 5.0 out of 5.0 by Beautiful room, wonderful service Great service throughout the hotel. room very clean and comfortable. I became ill while there and the hotel did something truly amazing. The guest relations supervisor arranged transportation to the SOS emergency clinic and even sent someone from her/his hotel team with me for the entire trip to make sure everything was ok. I am forever grateful to intercontinental hotel Hanoi and their amazing team of employees. 13 October 2014
Rated 4.0 out of 5.0 by Great location, relaxing stay I had a great stay at the hotel - I had a beautiful (panoramic) room overlooking the lake. I liked that the hotel was situated away from the buzz of Hanoi city but accessible by cab (10min ride). My only minor complaints were (1) my balcony was so full of insects esp mosquitoes that it was near to impossible to sit outside which was a real pity as that would have enhanced the experience. Suggest a mosquito coil or bug zapper be provided. (2) Poor sound proofing of the area: I could very clearly hear chairs/ furnitures being dragged in the unit above me, very annoying!! (3) The hotel car service was very costly at US$30 per hour; (4) Food at hotel was average but expansive. 12 October 2014
Rated 5.0 out of 5.0 床铺舒适,服务一流 床上放有越南手工精緻絲綢織品及觸感很好的抱枕! 床頭兩旁的燈飾是越南傳統的竹籮罩,燈光從空隙中散發出令人放鬆的溫潤光芒!繃著皮革的床頭板與黑白掛畫則帶有簡約法味的情調。 浴室整理感覺就是很透亮的白,光線很充足、空間很大! 大面積的鏡子看起來就很清新!兩旁還有另外的照明,真得很光亮!檯面上兩個洗手台的設置也很優。 11 October 2014
Rated 5.0 out of 5.0 excelent all services were above what I expected. Best Intercontinental as far as service. The area where it is located a little away from the center of town, but I am sure as Hanoi grows soon will not be the case as the city is expanding rapidly. 11 October 2014
Rated 5.0 out of 5.0 by Great view of Westlake and the City Great place to be both for Business/Work and rest. Rooms with view to WestLake and City great when seen during Setset or Sunrise- a refeshing and relax expereince 11 October 2014
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InterContinental Hanoi Westlake

  • 1a Nghi Tam
  • Hanoi , 00000
  • Vietnam
  • Front Desk +84-4-62708888

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, French, Japanese

Pet Policy

Contact hotel for details
  • Local Time

    1:07 PM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available
    • Evening Reception Desk Open

    Currency

    • US Dollar $ (USD)