Rated 4.3 out of 5 by 98
Rated 5.0 out of 5.0 by frqntflyer Always Great
Really enjoy this hotel. It's one of the best in Bangkok. Great rooms and service and the staff is friendly and knowledgeable. Can't go wrong
22 November 2013
Rated 5.0 out of 5.0 by Tiave70 Professional Staff and Confortable Stay
The staff was professional and accommodating. The atmosphere was very pleasant and relaxing. I had an excellent time and would recommend this hotel. My only complaints is the wifi signal and strength.
21 November 2013
Rated 4.0 out of 5.0 by frank240 nice hotel , good location near the lake
Overal good expierence. Did not feel apreciated with my ambassador status in this hotel. Club lounge very good with very friendly staff. Concierge of nu use. Asked to rent bycycle and got an adress for 4 us per hour. Finally found ourselves nearby a very professional shop for 5 us a day. Did allow cars in the hotel but the poor people like us with bycycle were not allowed. Felt a bit discriminated.
20 November 2013
Rated 4.0 out of 5.0 by leo11 Very nice hotel built entirely on water
The construction concept of the hotel is very interesting, being built entirely on water.
The staff were helpful & friendly.
The room was quite comfortable and was of a decent size.
18 November 2013
Rated 5.0 out of 5.0 by JINIHINI The beautiful west lakeside
It was a really nice experience with a beautiful west lake.
The staff and service was very nice and the room was very comfortable and cosy. I will visiy the hotel as many as I can.^^
16 November 2013
Rated 5.0 out of 5.0 by Domwest Excellent Service
I arranged for the hotel car to meet me at the airport and the arrangement was excellent. I was met at the gate by the hotel representative, she took my details and arranged my visa for me while I waited then took me through a fast-track passport route. Within 10 minutes I was sitting in the car with my luggae on the way to the hotel.
The hotel definitely has the wow-factor when walking in reception, I had been travelling in Asia on business and felt relaxed as soon as I arrived.
The smiles and service from the staff was excellent, I look forward to visiting again and hopefully not on a business trip so I can enjoy the facilities more.
08 November 2013
Rated 5.0 out of 5.0 by Delighted63 Great hotel, fantastic food and best service
My first visit to Hanoi has made it more unforgettable because of the quality of service at the Intercontinental Hotel West Lake. I will definitely go back with my family for a holiday.
Thank you to all the staff, from the cleaning , front desk , concierge and restaurant areas.
31 October 2013
Rated 5.0 out of 5.0 by JW3333 service
Mr. Lin( I forgot to see his name tag, a handsome young man) was very helpful. I left my adapter at Sofitel Saigon and he helped me to have the adapter mailed to Intercontinental so that I could have it back before I went on another trip.
29 October 2013