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Hanoi Westlake

Rated 4.4 out of 5 by 224 reviewers.
Rated 5.0 out of 5.0 by Michael Great location. Excellent staff. Beautiful canapés, very nice room. Very clean. Overall a great hotel 20 July 2014
Rated 5.0 out of 5.0 by First time in Hanoi This Hotel is ideally located to escape the hustle and bustle of downtown if you are a leisure or business traveller but it is not too far from the main attractions to walk or take a brief taxi ride. The layout of the hotel is pleasant and the staff are very accommodating and gracious. Sue really looked after us in the club lounge where the wine and food was very good. Also the main restaurant had excellent food and a lovely outlook. Our stay in Hanoi was broken between this hotel and another hotel in the city, both were excellent but the this hotel was the one not to miss ! Excellent ! 18 July 2014
Rated 4.0 out of 5.0 by Executive lounge The Executive lounge should STILL be available for pilots of the airlines that stay in the hotel, as it used to be and as it is in ALL the other hotels of our network. 12 July 2014
Rated 4.0 out of 5.0 by Beautiful hotel I splurged on two nights at this hotel after staying in hostels during my vacation and it was well worth it. Highlights: - friendly staff - convenient services (exchange foreign currency, print plane ticket, etc.) - beautiful pool, you can order drinks in the pool - privacy of room - sunset bar is beautiful at night (get there early to steal a canopy!) - delicious breakfast buffet - easy to get a taxi ($17USD to airport) Negatives: - the descriptions of the rooms are not very accurate; "city view" isn't necessarily a view of the skyline, and "overwater" isn't necessary a view of the lake - pizza was mediocre for a 5 star hotel - though the hotel is beautiful, the pictures make it look even more bright and beautiful. the pool is not as big as it looks in the picture - no hot tub - they are cheap with the internet Tip: sign up (free) for IHG rewards so you can get free standard internet 09 July 2014
Rated 4.0 out of 5.0 by Good Location, Good Service, Good Food Lovely hotel that generally lived up to expectations. Saigon restaurant worth visiting. Terrible experience with internet in Hotel. 08 July 2014
Rated 4.0 out of 5.0 by Overall Opinion Great place to stay being remote enough for quiet and yet close enough to the main attractions in the city. Really enjoyed the sunset at the bar on the lake. 04 July 2014
Rated 4.0 out of 5.0 by Excellent hotel , but problem with the hotel taxis The hotel is a great experience, it is located in a beautiful lake, and if you are there with small family, you will love the experience, but you have to be careful the hotel taxis can be a crocks . I had two experience where they kept driving around the place to overcharge us, and when we were overcharge during our departure to the airport 03 July 2014
Rated 5.0 out of 5.0 by Exceptional Service Being at the Intercontinental Hanoi Hotel, was a fabulous holiday. The service I received was simply one of the best I have had in a very long time. I am a hospitality lecturer and have been in the trade for a long time. I am surprise that the level of service is still obtainable with such sincere and genuine philanthropic of hospitable service. Well done! 02 July 2014
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Hanoi Westlake
  • 1a Nghi Tam
  • Hanoi , 00000
  • Vietnam
  • Front Desk +84-4-62708888

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Languages spoken by staff

English, French, Japanese

Pet Policy

Contact hotel for details
  • Local Time

    3:20 AM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available
    • Evening Reception Desk Open

    Currency

    • US Dollar $ (USD)