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Hanoi Westlake

Rated 4.4 out of 5 by 245 reviewers.
Rated 5.0 out of 5.0 by Unique lakeside resort within the city Maybe not suitable for business travelers, still this hotel is one of the best in Hanoi. Once you are in the hotel, you feel like away from the city. Very well maintained property on the lake. Strongly recommended for leisure travelers to Hanoi. 27 August 2014
Rated 4.0 out of 5.0 by Good services In general, I satisfy with the services here thanks to: - Friendly 26 August 2014
Rated 4.0 out of 5.0 by Comfortable Room and Friendly Helpful Staff On our first stay we were in the overwater room with panoramic view The view of the misty lake in the morning is quite nice. Although There is a rather ugly neighboring hotel off to one side . The bathroom for the rooms is a bit dated compared to other five star properties but it had a long vanity, nice limestone walls and generously sized shower...so all in all it's a winner. The swimming pool got really crowded, because it's quite small . I liked the green stone finish of the pool as it had the effect of making the pool look like a natural water feature. My friend didn't care for that natural look as he thought it looked "dirty" ..but it is in fact quite clean. I do wish that the pool was open past 7 pm...as an evening swim can be quite nice. One odd feature is the complimentary welcome drink because it is only available between 5 and 7 in the Siagon Mila bar upstairs. It's an ok space for business cocktails and meeting I suppose but I probably would have stayed and purchased a second round, had the complementary first round been served in the sunset or diplomat bar. Im guessing its a try at getting guests to drink in the more unpopular space upstairs. 26 August 2014
Rated 5.0 out of 5.0 by Comfortable bed, unobtrusive service Smooth stay, everything worked as planned, clean room. Furnishings still up to date and in good condition despite some of other reviews. TV small 20 August 2014
Rated 5.0 out of 5.0 by An oasis This is truly an Oasis, 5 star service. We stayed for 4 nights and was upgraded to a room with a lake view (additional cost) however the room faced the bar. Not sure what our original room was going to be. Good food, more expensive than the old quarter. This was to be exepected. One nice touch was the free internet and discount we received for joining the rewards club (free). 18 August 2014
Rated 4.0 out of 5.0 by great start into our Vietnam vacation very good location close to the center an yet living on a lake! Phantastic breakfast combines with memorable views. 18 August 2014
Rated 5.0 out of 5.0 by Yet again excellent service My family and I stayed in the residences while in transit for one night and again the intercontinental exceeded our expectations. Having arrived earlier then expected without prior notice the hotel found us a temporary room to get some sleep after an overnight flight then got our room ready quickly even though the hotel was full. Not only that we were given a 50% discount on breakfast as part of a summer special. All staff were helpful and accommodating and I had the best nights sleep I'd had in 8 weeks! Our only complaint was we couldn't stay longer! 17 August 2014
Rated 5.0 out of 5.0 by Great hotel for a memorable vacation l love the comfy bed and pillows, the spacious and clean room, quiet atmosphere. Great staff service and politeness. 17 August 2014
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Hanoi Westlake
  • 1a Nghi Tam
  • Hanoi , 00000
  • Vietnam
  • Front Desk +84-4-62708888

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Languages spoken by staff

English, French, Japanese

Pet Policy

Contact hotel for details
  • Local Time

    2:10 AM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available
    • Evening Reception Desk Open

    Currency

    • US Dollar $ (USD)