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  • 1 888 IC HOTELS
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Rated 4.5 out of 5 by 343 reviewers.
Rated 5.0 out of 5.0 by A great experience As you arrive you experience courtesy and professionalism which prevails for the whole stay. The public areas were well presented and tastefully decorated for the Christmas festivities. The check-in staff were excellent, could not ask for better service. We had a lovely suite courtesy of the Ambassador upgrade for both our short stays. There were lots of additional extras provided that were appreciated. The club lounge is very comfortable and well decorated with good atmosphere, friendly staff and provided tasty and varied food. Both the main and Italian restaurants were excellent, with good service and fine food. A special thank you to the concierge for helping us so much at little notice.. A good bench mark for excellent service and a great attitude. 28 January 2015
Rated 5.0 out of 5.0 by Great hospitality Great place to stay! the hospitality of the hotelstaff is perfect. You feel at home in the hotel and staff is flexible. 28 January 2015
Rated 4.0 out of 5.0 by Nice hotel on water. Was being upgraded to a room on water although the view was facing houses instead of lake. Rooms are actually quite old but well maintain. Good breakfast spread. Should have someone to guard the entrance to the rooms inside. Now public can just walk in to take pictures of the lake etc. Nice gym. 20 January 2015
Rated 5.0 out of 5.0 by Best Place in Hanoi Peaceful setting, great service, great food, great bed... Great start to our holiday! 19 January 2015
Rated 5.0 out of 5.0 by Excellent staff. Staff is knowledgeable, competent, friendly, and helpful. They are the most valuable attributes of your hotel. 15 January 2015
Rated 4.0 out of 5.0 by Serene location Good location on west lake and attentive service, Due to the close proximity of some rooms to the neighboring houses, if privacy and noise level can be improved it will make the stay a better experience. 13 January 2015
Rated 5.0 out of 5.0 by service great; attentive; professional; friendly; sincere; happy 09 January 2015
Rated 5.0 out of 5.0 by Ideal Setting and Great Staff Really enjoyed the panoramic views and the picturesque setting of the hotel. Staff was excellent in service and knowledgeable. They were fluent in English and gave good directions and recommendations. Good room ambiance. 07 January 2015
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InterContinental Hanoi Westlake

  • 1a Nghi Tam
  • Hanoi , 00000
  • Vietnam
  • Front Desk +84-4-62708888

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, French, Japanese

Pet Policy

Pets are not allowed
  • Local Time

    1:30 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available
    • Evening Reception Desk Open

    Currency

    • US Dollar $ (USD)