Rated 4.4 out of 5 by 225
Rated 5.0 out of 5.0 by Radi 21 Exceptional Service
Being at the Intercontinental Hanoi Hotel, was a fabulous holiday.
The service I received was simply one of the best I have had in a very long time.
I am a hospitality lecturer and have been in the trade for a long time. I am surprise that the level of service is still obtainable with such sincere and genuine philanthropic of hospitable service. Well done!
02 July 2014
Rated 5.0 out of 5.0 by aneirtov Great service
Just stayed two nights with whole family (2 adults + 3 kids under 12 yrs) and really enjoyed the stay in this great hotel. Since we arrived till we left the hotel, personnel's service was excellent. Always with great attitude and nice smile give really good image of hotel's team. And not just an image, but the service was simply super!
We stayed in the 2 bedroom residence room in the last "island", and we really recommend those rooms to make your stay very pleasant. The location of the hotel is ok, few restaurants and shops around and just 10 minutes taxi drive to the centre of Hanoi. Water park was a positive surprise for us! We expected less reading previous comments, but kids really liked that and being almost only foreigners you feel funny. :)
We had lunches and dinners outside of the hotel in few places, but we also recommend to try & taste hotel's own dinner buffet. Lobsters on the table were nice & tasty! ;)
During our stay hotel even solved one cheating case of the taxi. This taxi was taken in the front of the hotel, and the personnel took this case really seriously, found the driver and returned the cheated money next day.
Once just positive things! :) Thanks for IC Hanoi for the good job - and hopefully see you soon once again!
27 June 2014
Rated 5.0 out of 5.0 by johnAL Great Hotel
Beautiful Hotel with service that has improved each visit over the pas 5 years.
25 June 2014
Rated 4.0 out of 5.0 by RC70 Great hotel staff and service
Thoroughly enjoyed our stay at the Intercontinental Hotel , Hanoi Westlake.
Staff are great and provides a really good service.
19 June 2014
Rated 5.0 out of 5.0 by Happy4family Overall great experience on the lake in family
Huge 2 big bedrooms suite on the lake with two big bathrooms and a fully furnished kitchen. The hotel is very nice and the staff is quite perfect. We got our room 4 hours earlier. The breakfast is amazing. The hotel is a bit old now but still in a very good condition and the rooms are still very modern.
The location is quiet and not so far from the center by taxi.
14 June 2014
Rated 5.0 out of 5.0 by TomBKK Comfortable bed and great service
I expected the typical InterConti experience, and was not disappointed. When staying for only one night in a city, especially one I don't know, and for business at that, I don't want to take any risk with the hotel. The InterConti is always a safe choice, and this includes this hotel as well.
13 June 2014
Rated 5.0 out of 5.0 by Kassyina Great room with beautiful view
My room was right above the lake with a beautiful view. The room was clean and spacious, especially the bathroom. The bed and pillows were so comfortable that I had a good night sleep. Hotel staff were all very friendly and helpful.
11 June 2014
Rated 3.0 out of 5.0 by Gladys Ng Good value for 5 star hotel
Although the price paid to stay in a 5 Star hotel seemed reasonable, the standard of service is no up to par. When I first arrived and pre paid 3 rooms under my name with my own extension for another 2 nights on my own. They gave the best room to my colleague instead. When I asked for a receipt to indicate that I have paid for all 3 rooms, it took them hours and after many mistakes before they can get such a simple request right. The redeeming factors are the good quality room & staff are helpful at the club lounge.
09 June 2014
Rated 5.0 out of 5.0 by EZ2Plis Overall Experience
This is my first stay in this property even though I have been to Vietnam many times.
It is a beautiful place and the room is comfortable. The staff are well-trained and all out to please - truly commendable.
I am particularly pleased because I need not have to borrow a 3-pin plug (I forgot to bring mine). The room is well-equipped for the convenience of travelers from all over the world. I guess Inter-Continental has it all - comfort, convenience and beauty.
27 May 2014
Rated 5.0 out of 5.0 by klboothe I would return to the hotel again
I enjoyed my stay at the Intercontinental Hotel/West Lake Hanoi. Staff were incredibly friendly, attentive and cheerful. The guest services manager even ensured that cake was delivered to my room on my birthday!
I would stay again, no time to even think about it. I would welcome the chance to visit this hotel, and Hanoi, again.
27 May 2014
Rated 5.0 out of 5.0 by LowMicheal Excellent place for business and relaxation
Although a night stay there and rush, the pleasant experience of the relaxation view of the West Lake and the cozy atmosphere of the hotel and warm friendly attendance of the staffs made it a relaxing trip
21 May 2014
Rated 5.0 out of 5.0 by phobo59 Beautiful and Relaxing
We really enjoyed the buggy rides to the room! The breakfast was great (especially the pho and drink bottles), all in a really nice setting. The staff were friendly and helpful (calling cabs for us, bringing water). We were also pleasantly surprised with an anniversary cake, thank you for making our holiday!
20 May 2014
Rated 3.0 out of 5.0 by annatjie Visit to Hanoi
As a first visitor to Vietnam it was a better stay than in the Intercontinental than old town. I do feel for the price a free shuttle service between the hotel and the airport could contribute to the stay as it is not everybody that needs a limousine.
19 May 2014
Rated 3.0 out of 5.0 by Sarah_Tran Vegan meal
I'd love to see more vegetarian meals in the menu (room service)
19 May 2014
Rated 4.0 out of 5.0 by hfdill Intercontinental Hanoi
Excellent Value for Money. Very friendly staff. Very recommendable.
17 May 2014
Rated 3.0 out of 5.0 poor room services
please ensure your room service staff have professional knowledge
please also ensure the security of the room
16 May 2014
Rated 5.0 out of 5.0 excellent hotel
good location and surrounding. kindly welcome and service.
14 May 2014
Rated 4.0 out of 5.0 by kenyeokl Beautiful Hanoi
WAs a very comfortable stay in close to perfect Intercontinental hospitality
13 May 2014
Rated 4.0 out of 5.0 by askari1962 Roosters in Ha Noi
There's really only one thing that can consistently spoil a hotel stay for me and that's a bad night's sleep. Unfortunately, I had three in a row whilst staying at this hotel while on a recent business trip to Ha Noi.
The usual high quality Intercontinental reception and check in were there on arrival.
The room up grade occur to an excellent suite overlooking Westlake and only two things detracted form the stay.
Being woken by roosters crowing at 5.15am each morning (and no, this hotel isn't out in the rural areas) and the poor sound proofing between floors (as I was awoken on a number of occasions by people thumping around directly above me. The first time it happened I awoke with a start as I thought that there was someone else in the room- yes, it was that loud).
Other than that, a typically high quality stay at what otherwise is a high quality establishment.
13 May 2014
Rated 5.0 out of 5.0 by Jassylu Toller Service in der Club Lounge
Die ruhige Lage des Hotels und die schöne große Suite mit Blick über den See haben unsere Erwartungen übertroffen.
Angenehme Atmosphäre in der Club Lounge, gute Verkostung und sehr nette freundliche Mitarbeiter.
13 May 2014
Rated 5.0 out of 5.0 by OrientExpress Intercontinental Standard
Every things are ok, but nothing special.
We were upgraded to Lotus Suite with access to the lounge.
Room was clean, spacious with view to the lake
12 May 2014
Rated 5.0 out of 5.0 by 快活美熟女 環境優美,床鋪舒適，服務一流
床鋪舒適，有各類形枕頭提供選擇, 可以提升睡眠質數。員工有專業知識, 服務一流。
設計特別, 大部份客房建在水中, 環境優美.
12 May 2014
Rated 5.0 out of 5.0 by Chillyphilly Great
Friendly staff, nice room, good restaurant, quick check in, organised taxi's...
12 May 2014
Rated 4.0 out of 5.0 by Ally_P Away from the hustle
A peaceful sanctuary away from the city (sounds of honks are minimised). Cabs are readily available. Good food within hotel premise. Rooms are comfortable.
12 May 2014
Rated 4.0 out of 5.0 by Raya014 Lovely place to stay apart from not well educated Bell Staffs
At first we didn't like our room which we've had booked in advance because it wasn't like it was offered on the website. So we wanted to take a look at rooms with the West Lakeview and that's when the Bell Staff turned into a grumpy mood. He reluctantly picked up the phone to talk to the Hotel Front Desk Clerk while mumbling those rooms would be more expensive as if we asked him the price! Well, we finally got our perfect room with the West Lakeview and he got a nice tip to get out of a bad mood ;) and the rest was just amazing! This hotel is set in a peaceful and lush environment and most staffs are kind and helpful. Loved it :)
10 May 2014
Rated 4.0 out of 5.0 by Em17 Nice
Loud noise at night and early morning by boats outside your room.
08 May 2014
Rated 3.0 out of 5.0 by movinmovin expect more from Intercon brand
I cant say any one thing was terrible, but when compared to other Intercontinental properties, this has to be my lowest score or stay ever. It tries hard, and I see it, but it doesnt pull it off too well.
08 May 2014
Rated 4.0 out of 5.0 by ER1984 Intercontinental West Lake Hanoi
Great location, away from the busy Hanoi Centre but close enough to be in the center in few minutes by taxi. Excellent service for IHG members, as Ambassador we were upgraded to the west Lake Suite despite he fact that the hotel was full for the labour day week end. Staff at the front desk and the Club were very friendly and helpful. The Reservation Supervisor is very professional !
The breakfast at the club was excellent.
Highly recommended hotel for IGH member, the 15% discount on the food is a real plus.
07 May 2014
Rated 5.0 out of 5.0 by Wenger Great staff
Great location. Excellent staff, especially in the special lounge and a thank you to the Guest relations manager, her name began with H.
07 May 2014
Rated 4.0 out of 5.0 by Gingertop Lake Houses are prettier far afar than upclose comfort
One big complaint - I had a first floor room in a Lake House and it was disgustingly humid. Sheets, clothes, towels --nothing dries and even work and packing papers got puffy with moisture. [and You can't have a "Green" program if nothing dries; meaning I had to use way too many towels and couldn't reuse them.] Was glad it was our last stop before home.
That aside, the over-water bar in the middle has a lovely early evening breeze, the pool was clear and cold, and staff was accommodating even if English was usually under-developed.
Breakfast buffet very good, heartily recommend the chicken noodle soup and the dim sum.
06 May 2014