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  • 1 888 IC HOTELS
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Rated 4.5 out of 5 by 360 reviewers.
Rated 5.0 out of 5.0 by Friendly Staff Almost all the staff that we met were very polite. They always smiled to us and greeted us first whenever they met us. This made us feeling quite comfortable and relaxing. 28 February 2015
Rated 4.0 out of 5.0 by Peaceful retreat it was a few years since returning to this hotel,which is one of the most beautiful city settings on west lake. Previously we had always asked for chairs and table on the balcony each visit, and we're pleased to see them on every balcony which is the biggest room features,to be able to sit and relax looking over the lake. Overall the hotel and facilities are excellent, but there were many unnecessary annoying things. Checking was chaotic, and took over 15minutes before another lady arrived and took over. The room was excellent,but the shower was not working and there were dead flies on the bed.these points should be checked. The mini bar was never checked and a call to instant service was required every other day to get it replenished. We booked the club room which is one of the best in any IHG hotel, but some of the service let it down. 20 minutes to get a coffee,dragging someone off the computer to take breakfast order,staff arguing in the kitchen which could be clearly heard in the dining area. The food however was excellent,and well presented. Supervisors, which are in other club lounges around the world would ensure seem less service 27 February 2015
Rated 5.0 out of 5.0 by Excellent stay over Lunar New Year Our family (6) stayed in 2 rooms on February 18th on the eve of Tet (Lunar New Year). We had a lovely time and enjoyed the Club lounge during our stay. There was a lion dance with drummers and dancers the next day at noon to celebrate the New Year. Many tourists snapped photos and video. We opted to have breakfast in the main Cafe Du Lac instead of the lounge. The variety was wonderful and the food delicious. The rooms were comfortable and modern. I look forward to returning to this delightful hotel again in the future. 23 February 2015
Rated 5.0 out of 5.0 by Wonderful Best hotel for business or leisure. Location, views, overall quality. 18 February 2015
Rated 4.0 out of 5.0 by Relaxing and Welcoming Stay I stayed at the Hanoi Westlake just for one night. Staying in a Westlake suite, I found the room to be restful, and the property very attractive. Thank you to the staff for welcoming me so well, and looking after the hot water issue. I would make a couple of comments: The suite furniture could do with an upgrade to something a little better. You cannot see the TV from the lounge area, as it does not rotate far enough. Ideally make better use of the balcony, two small chairs and a small table on a large balcony. 17 February 2015
Rated 5.0 out of 5.0 by Camera ampia, wifi buono, colazione ottima. Camera ampia, wifi buono, colazione ottima, hotel con buon rapporto qualita'/costo. 17 February 2015
Rated 5.0 out of 5.0 by Perfect Hotel Experience Away from the bustling crowds the Hanoi Westlake is nestled above a largest lake hugging the shoreline. Two story white buildings connected by walkways and upscale rooms and interior public spaces also bring an air of modernity to this ancient capital. Delicious food at 2 restaurants and inviting lounge areas provide an authentic Hanoi experience if business commitments do not permit you from leaving the hotel. Concierge staff pave the way for total enjoyment of both historical sightseeing and modern shopping experiences. Management is top notch. Looking forward to our next chance to visit! 16 February 2015
Rated 5.0 out of 5.0 by First Hanoi experience Very pleasant, would like to return in the future. 15 February 2015
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InterContinental Hanoi Westlake

  • 1a Nghi Tam
  • Hanoi , 00000
  • Vietnam
  • Front Desk +84-4-62708888

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Languages spoken by staff

English, French, Japanese

Pet Policy

Pets are not allowed
  • Local Time

    8:47 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available
    • Evening Reception Desk Open

    Currency

    • US Dollar $ (USD)