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  • 1 888 IC HOTELS
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Rated 4.4 out of 5 by 317 reviewers.
Rated 4.0 out of 5.0 by 总体不错 入住发现浴缸不够干净,内部应该是没有好好清洗过,有积累的污垢,建议以后客房需要加强清洁。 临近泳池的房间,早上比较早在楼下有员工对绿化带树木进行修整,有噪音。 23 December 2014
Rated 5.0 out of 5.0 by Sensational Service After a long set of flights and multiple flight delays the friendly staff really made my day. this was my first stay at the Intercontinental west lake and based on this it will be my hotel of choice for future visits 18 December 2014
Rated 5.0 out of 5.0 by great stay at Hanoi Overall excellent. Great room and staff, knowledgeable and pleasant concierge. Restaurant somewhat pricey, paid US 14 for two small bottles of water. Food was satisfactory at the Saigon Restaurant, not great, but restaurant decor was fantastic, wait staff helpful. Minor complaint: Room was set at 22 degree C in December, but room was hot, cannot turn thermostat below 22 degree C. We open the door to let cool air in, so it was still comfortable. 16 December 2014
Rated 5.0 out of 5.0 by Living on a lake - once in a lifetime experience Great service from Hotel Staff, needs taken care of, takes the stress out of a business trip and facilities are complete so that you can work without a care for a fruitful trip.. 15 December 2014
Rated 4.0 out of 5.0 by Comfortable bed The bed is so good Staffs are professional Room is clean 15 December 2014
Rated 4.0 out of 5.0 by Nice surrounding, comfortable bed The hotel was built inside the lake, makes it in an excellent laid out. Staff in the restaurant needs major training. One staff took my pot of water without saying why nor even utter one word. I have only poured one cup of water for two pills and I need another cup for the third pill. After my complaint to the duty sup, she came back to say sorry. However, this should never had happened. 14 December 2014
Rated 3.0 out of 5.0 by It was too cool I enjoyed staying at West Lake as usual. However, the room temperature did not go over 19 degrees! I did complain a couple of times, but they could not fix the problems. Finally, one of guests got cold! Hope we can stay in warm room next time. Jang 09 December 2014
Rated 4.0 out of 5.0 by great Lounges club experience the facilities, comfort, and wonderful service from the lounges club staff is really helping while we were having tons of issues to discuss during the visit. 09 December 2014
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InterContinental Hanoi Westlake

  • 1a Nghi Tam
  • Hanoi , 00000
  • Vietnam
  • Front Desk +84-4-62708888

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, French, Japanese

Pet Policy

Contact hotel for details
  • Local Time

    10:10 PM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available
    • Evening Reception Desk Open

    Currency

    • US Dollar $ (USD)