Rated 4.4 out of 5 by 260
Rated 4.0 out of 5.0 by Em17 Nice
Loud noise at night and early morning by boats outside your room.
08 May 2014
Rated 3.0 out of 5.0 by movinmovin expect more from Intercon brand
I cant say any one thing was terrible, but when compared to other Intercontinental properties, this has to be my lowest score or stay ever. It tries hard, and I see it, but it doesnt pull it off too well.
08 May 2014
Rated 4.0 out of 5.0 by ER1984 Intercontinental West Lake Hanoi
Great location, away from the busy Hanoi Centre but close enough to be in the center in few minutes by taxi. Excellent service for IHG members, as Ambassador we were upgraded to the west Lake Suite despite he fact that the hotel was full for the labour day week end. Staff at the front desk and the Club were very friendly and helpful. The Reservation Supervisor is very professional !
The breakfast at the club was excellent.
Highly recommended hotel for IGH member, the 15% discount on the food is a real plus.
07 May 2014
Rated 5.0 out of 5.0 by Wenger Great staff
Great location. Excellent staff, especially in the special lounge and a thank you to the Guest relations manager, her name began with H.
07 May 2014
Rated 4.0 out of 5.0 by Gingertop Lake Houses are prettier far afar than upclose comfort
One big complaint - I had a first floor room in a Lake House and it was disgustingly humid. Sheets, clothes, towels --nothing dries and even work and packing papers got puffy with moisture. [and You can't have a "Green" program if nothing dries; meaning I had to use way too many towels and couldn't reuse them.] Was glad it was our last stop before home.
That aside, the over-water bar in the middle has a lovely early evening breeze, the pool was clear and cold, and staff was accommodating even if English was usually under-developed.
Breakfast buffet very good, heartily recommend the chicken noodle soup and the dim sum.
06 May 2014
Rated 5.0 out of 5.0 by Ventsi Worths every cent you spend here
If need to describe in one word my experience in this hotel - it's perfect. Starting from the room, the lake view, the breakfast, the restaurants and the bar, the evening snacks at the club lounge. And at much lower rate than any Intercon properties in other countries. The only drawback for me was that it was a bit far from my venue places but about 20 mins travel to the old quarter was a small price that worth to pay. Can be recommended both for business and for leisure as it has nice view, swimming pool and is quietly situated away from the main road.
05 May 2014
Rated 5.0 out of 5.0 An Excellent Stay
It was my first visit to Vietnam and the Intercontinental Hanoi Westlake gave me an excellent base for learning about the people and customs.
04 May 2014
Rated 5.0 out of 5.0 by Backsides Fabulous 5star hotel
Spent 4 fabulous nights at Westlake . Couldn't have chosen a nicer place to rest and relax after 3 weeks touring Vietnam .
Only disappointing aspect was the service in the Saigon Resteraunt on our last evening .
We chose to dine there as it was our 25 wedding anniversary and even after booking with the concierge and requesting certain things re seating our wishes were not met .
The staff were very knowledgeable re food choices and this made the experience enjoyable .
Will certainly recommend Westlake to any one travelling and looking for quality accommodation !
03 May 2014
Rated 5.0 out of 5.0 by RosannaPip Beautiful hotel, quiet and serene location
Great Hotel and fantastic service, staff are attentive and welcoming. Hotel located in a calm, peaceful, and tranquil location.
02 May 2014
Rated 4.0 out of 5.0 by leeray relaxing stay, good service and restaurant
extremely helpful and courteous travel staff
clean and comfortable restaurant with attentive and friendly staff
good selection of fresh and local food including oysters
reasonable salmon sashimi but quality of tuna sashimi is questionable
green papaya and mango salads are excellent
happy with the desserts
01 May 2014
Rated 3.0 out of 5.0 by Tizzy27 Pillows and Bed are Wonderful - Service not so much!
Loved the bed and Pillows - Other guests were noisy so very disappointed with the noise.
Buffet plates were not cleaned properly - food scraps remained. Very unpleasant.
Do not recommend an in-room massage - 3 different knocks/door bell ring at the door - not relaxing. probably best to book into the spa.
Pool side service very average.
i've stayed at better hotels in asia.
01 May 2014
Rated 4.0 out of 5.0 by JYei Calm and cozy lake view
I believe this is the only hotel in Hanoi that is built on the lake, it gives the residence the feeling of calm and peacefulness after a long business meeting.
30 April 2014
Rated 5.0 out of 5.0 by Yatesy78 Great Hotel
The Westlake is one of the best hotel I have ever stayed in, the staff are courteous and the location is sublime, check it out,you won't be disappointed.
29 April 2014
Rated 5.0 out of 5.0 by Des1976 Relaxing and comfortable
Very enjoyable stay, staff is very friendly.. This is what i like most..
Great view from my room..
28 April 2014
Rated 5.0 out of 5.0 by MHMJ We loved our stay at this wonderful hotel.
A great 5-Star hotel!
Excellent location and overall design with accomodation wings built out over the water linked to a wonderful outdoor bar which provided an oasis away from the hustle and bustle of downdown Hanoi. Stylish rooms and excellent facilities all supported by friendly helpful staff.
We very much enjoyed our stay and would reccomend this hotel highly - we will be staying again when next in Hanoi
27 April 2014
Rated 5.0 out of 5.0 by Jumpy34 Warm welcome in Hanoi!
We spend 3 nights in the Intercontinental in Hanoi. Our Hotelroom was beautiful. The Hotel staff was friendly and helpful. The gym was awesome. The Hotel is situated right at the westlake with beautiful views especially in the evening!
27 April 2014
Rated 5.0 out of 5.0 by Celine142 Premium services all the way.
When you pay for a premium, you expect to be welcome and genuinely greeted by staff. This is exactly what we experienced, from the boy who delivered our meals in the middle of the night to the waiters in the Club Lounge at cocktail time. They were all very friendly and keen to pleased.
The room was immaculate and the tables/chairs on the balcony was a big hit to take in the views and to hear the fishes occasionally jumping out of the water.
The resort is one of the best we've stayed.
27 April 2014
Rated 3.0 out of 5.0 by Singapore 2 IT WAS THERE THEN IT WAS NOT!
I had booked the 1 bed room business suite for 2 nights but decided later to extend an additional night.
Through email I was offered the same room type at the same room rate but hurry and there was a deadline. I responded positively within the given time but was told through email the room was no longer available the next working day.
I am not sure what went wrong but was offered an upgrade to the Lotus Suite.
Having checked the rate for that weekend I was to be in Ha Noi, the Lotus Suite was going for less than what I would have paid for the 1 bed room suite. Perhaps this had to do with revenue management...
However I would have gotten an upgrade anyway being a loyalty member.
I decided in the end to just cancel the present booking and rebook but to the West Lake Suite.
Since the hotel could not upgrade me further I am not sure what else the hotel could have been done for me at this point but complimentary mini-bar for selected items would have been nice!
However I was told that it would require seeking permission all the way to the top! - but really! Its mini-bar.
Anyway, its not what I got or did not get .. the experience just could have been better - being IHG and then being an InterCon Hotel.
26 April 2014
Rated 5.0 out of 5.0 by GCWI Great service, great attitude
Had a fabulous stay. Club room amenities and service were first class. Everything about the hotel was exemplary with staff anticipating our needs and striving to go one step further in their attention to detail.
25 April 2014
Rated 4.0 out of 5.0 In Room Dining Service
The In Room Dining Service is extremely poor. Whenever I ordered the chicken was out of stock which is not acceptable at all. The quality of beef which came as replacement was of poor quality.
22 April 2014
Rated 4.0 out of 5.0 by RS06 Very Courteous Service
Very courteous staff and excellent Spa massage. It was very relaxing after a hectic trip.
22 April 2014
Rated 5.0 out of 5.0 by Gary and Louise Our stay
On both of our times at the intercontinental we very much enjoyed every aspect of the hotel, from your super efficient and pleasant staff who were able to accommodate us with our requests and enquiries, even the I.T. Technicians came to our rescue. I couldn't recommend your hotel more highly for every aspect that counts in making our stay a great experience. Great work Adam, thank you
20 April 2014
Rated 5.0 out of 5.0 by Sami and Karin club lounge recommended
We stayed for 4 nights in the Intercontinental Hanoi. The club lounge is recommended: it is cosy, good food and drinks and friendly staff. We enjoyed it so much, that we didn't go out for dinner at all! We also enjoyed the small pool, the big and well equipped gym and the small spa. It is a great location if you are looking for relaxation in a busy city. Taxi brings you for a small price to town. We specially would like to mention the service of the hotel: it was extremely busy with conferences and they didn't want to let us(4 adults) wait for the rooms to be ready when we arrived (we booked 2 double rooms for 4 nights) and upgraded us to the presidential suite. This is how you treat guests! But also without being upgraded this is a great hotel to stay!
18 April 2014
Rated 5.0 out of 5.0 by Bangkokexpat Great Hotel
I HIGHLY recommend staying at the Westlake Intercontinental hotel. The staff couldn't be more courteous or attentive. One piece of advice, if you have an aversion to damp/musty conditions don't stay in the rooms on the lake, book a room in the main building to avoid the elements.
16 April 2014
Rated 4.0 out of 5.0 by Chris20140329 還不錯
15 April 2014
Rated 5.0 out of 5.0 by Carrots61 Intercontinental Westlake Hanoi
Even though our stay was brief we found the hotel and its facilities excellent, great service and big smiles from the staff at all times. loved the location and access for our excursions in an around Hanoi.
14 April 2014
Rated 4.0 out of 5.0 by jasonhks good location and friendly staffs
this hotel is located beside the west lake which is really beautiful, great for couple and family getaways. generally quite a large hotel, guests can expect friendly services from the hotel staffs as well as warm smiles all around. the hotel spa and massages are great too. the price for rooms are a bit on the high side though.
11 April 2014
Rated 5.0 out of 5.0 by lypa Service Excellence
The service staffs are really friendly, approachable and ready to help. It makes the whole trip a really memorable one.
11 April 2014
Rated 4.0 out of 5.0 by Jihun beutiful panoramic view
I was a good time to enjoy with my wife & parents.
10 April 2014
Rated 5.0 out of 5.0 by Delighted63 friendly staff, great location and food
The Intercontinental Hanoi West Lake is one of my favourite hotels in the world and I do travel a lot !
I always feel as a special guest the moment I arrive.
The food is great, having breakfast or dinner overlooking the lake is beautiful. Drinks at the Sunset bar are magic.
The staff is always friendly and knowledgeable.
10 April 2014