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  • 1 888 IC HOTELS
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Rated 4.4 out of 5 by 275 reviewers.
Rated 5.0 out of 5.0 by Excellent place for business and relaxation Although a night stay there and rush, the pleasant experience of the relaxation view of the West Lake and the cozy atmosphere of the hotel and warm friendly attendance of the staffs made it a relaxing trip 21 May 2014
Rated 5.0 out of 5.0 by Beautiful and Relaxing We really enjoyed the buggy rides to the room! The breakfast was great (especially the pho and drink bottles), all in a really nice setting. The staff were friendly and helpful (calling cabs for us, bringing water). We were also pleasantly surprised with an anniversary cake, thank you for making our holiday! 20 May 2014
Rated 3.0 out of 5.0 by Visit to Hanoi As a first visitor to Vietnam it was a better stay than in the Intercontinental than old town. I do feel for the price a free shuttle service between the hotel and the airport could contribute to the stay as it is not everybody that needs a limousine. 19 May 2014
Rated 3.0 out of 5.0 by Vegan meal I'd love to see more vegetarian meals in the menu (room service) 19 May 2014
Rated 4.0 out of 5.0 by Intercontinental Hanoi Excellent Value for Money. Very friendly staff. Very recommendable. 17 May 2014
Rated 3.0 out of 5.0 poor room services please ensure your room service staff have professional knowledge please also ensure the security of the room 16 May 2014
Rated 5.0 out of 5.0 excellent hotel good location and surrounding. kindly welcome and service. 14 May 2014
Rated 4.0 out of 5.0 by Beautiful Hanoi WAs a very comfortable stay in close to perfect Intercontinental hospitality 13 May 2014
Rated 4.0 out of 5.0 by Roosters in Ha Noi There's really only one thing that can consistently spoil a hotel stay for me and that's a bad night's sleep. Unfortunately, I had three in a row whilst staying at this hotel while on a recent business trip to Ha Noi. The usual high quality Intercontinental reception and check in were there on arrival. The room up grade occur to an excellent suite overlooking Westlake and only two things detracted form the stay. Being woken by roosters crowing at 5.15am each morning (and no, this hotel isn't out in the rural areas) and the poor sound proofing between floors (as I was awoken on a number of occasions by people thumping around directly above me. The first time it happened I awoke with a start as I thought that there was someone else in the room- yes, it was that loud). Other than that, a typically high quality stay at what otherwise is a high quality establishment. 13 May 2014
Rated 5.0 out of 5.0 by Toller Service in der Club Lounge Die ruhige Lage des Hotels und die schöne große Suite mit Blick über den See haben unsere Erwartungen übertroffen. Angenehme Atmosphäre in der Club Lounge, gute Verkostung und sehr nette freundliche Mitarbeiter. 13 May 2014
Rated 5.0 out of 5.0 by Intercontinental Standard Every things are ok, but nothing special. We were upgraded to Lotus Suite with access to the lounge. Room was clean, spacious with view to the lake 12 May 2014
Rated 5.0 out of 5.0 by 環境優美,床鋪舒適,服務一流 床鋪舒適,有各類形枕頭提供選擇, 可以提升睡眠質數。員工有專業知識, 服務一流。 設計特別, 大部份客房建在水中, 環境優美. 12 May 2014
Rated 5.0 out of 5.0 by Great Friendly staff, nice room, good restaurant, quick check in, organised taxi's... 12 May 2014
Rated 4.0 out of 5.0 by Away from the hustle A peaceful sanctuary away from the city (sounds of honks are minimised). Cabs are readily available. Good food within hotel premise. Rooms are comfortable. 12 May 2014
Rated 4.0 out of 5.0 by Lovely place to stay apart from not well educated Bell Staffs At first we didn't like our room which we've had booked in advance because it wasn't like it was offered on the website. So we wanted to take a look at rooms with the West Lakeview and that's when the Bell Staff turned into a grumpy mood. He reluctantly picked up the phone to talk to the Hotel Front Desk Clerk while mumbling those rooms would be more expensive as if we asked him the price! Well, we finally got our perfect room with the West Lakeview and he got a nice tip to get out of a bad mood ;) and the rest was just amazing! This hotel is set in a peaceful and lush environment and most staffs are kind and helpful. Loved it :) 10 May 2014
Rated 4.0 out of 5.0 by Nice Loud noise at night and early morning by boats outside your room. Slow service 08 May 2014
Rated 3.0 out of 5.0 by expect more from Intercon brand I cant say any one thing was terrible, but when compared to other Intercontinental properties, this has to be my lowest score or stay ever. It tries hard, and I see it, but it doesnt pull it off too well. 08 May 2014
Rated 4.0 out of 5.0 by Intercontinental West Lake Hanoi Great location, away from the busy Hanoi Centre but close enough to be in the center in few minutes by taxi. Excellent service for IHG members, as Ambassador we were upgraded to the west Lake Suite despite he fact that the hotel was full for the labour day week end. Staff at the front desk and the Club were very friendly and helpful. The Reservation Supervisor is very professional ! The breakfast at the club was excellent. Highly recommended hotel for IGH member, the 15% discount on the food is a real plus. 07 May 2014
Rated 5.0 out of 5.0 by Great staff Great location. Excellent staff, especially in the special lounge and a thank you to the Guest relations manager, her name began with H. 07 May 2014
Rated 4.0 out of 5.0 by Lake Houses are prettier far afar than upclose comfort One big complaint - I had a first floor room in a Lake House and it was disgustingly humid. Sheets, clothes, towels --nothing dries and even work and packing papers got puffy with moisture. [and You can't have a "Green" program if nothing dries; meaning I had to use way too many towels and couldn't reuse them.] Was glad it was our last stop before home. That aside, the over-water bar in the middle has a lovely early evening breeze, the pool was clear and cold, and staff was accommodating even if English was usually under-developed. Breakfast buffet very good, heartily recommend the chicken noodle soup and the dim sum. 06 May 2014
Rated 5.0 out of 5.0 by Worths every cent you spend here If need to describe in one word my experience in this hotel - it's perfect. Starting from the room, the lake view, the breakfast, the restaurants and the bar, the evening snacks at the club lounge. And at much lower rate than any Intercon properties in other countries. The only drawback for me was that it was a bit far from my venue places but about 20 mins travel to the old quarter was a small price that worth to pay. Can be recommended both for business and for leisure as it has nice view, swimming pool and is quietly situated away from the main road. 05 May 2014
Rated 5.0 out of 5.0 An Excellent Stay It was my first visit to Vietnam and the Intercontinental Hanoi Westlake gave me an excellent base for learning about the people and customs. 04 May 2014
Rated 5.0 out of 5.0 by Fabulous 5star hotel Spent 4 fabulous nights at Westlake . Couldn't have chosen a nicer place to rest and relax after 3 weeks touring Vietnam . Only disappointing aspect was the service in the Saigon Resteraunt on our last evening . We chose to dine there as it was our 25 wedding anniversary and even after booking with the concierge and requesting certain things re seating our wishes were not met . The staff were very knowledgeable re food choices and this made the experience enjoyable . Will certainly recommend Westlake to any one travelling and looking for quality accommodation ! 03 May 2014
Rated 5.0 out of 5.0 by Beautiful hotel, quiet and serene location Great Hotel and fantastic service, staff are attentive and welcoming. Hotel located in a calm, peaceful, and tranquil location. 02 May 2014
Rated 4.0 out of 5.0 by relaxing stay, good service and restaurant extremely helpful and courteous travel staff clean and comfortable restaurant with attentive and friendly staff good selection of fresh and local food including oysters reasonable salmon sashimi but quality of tuna sashimi is questionable green papaya and mango salads are excellent happy with the desserts 01 May 2014
Rated 3.0 out of 5.0 by Pillows and Bed are Wonderful - Service not so much! Loved the bed and Pillows - Other guests were noisy so very disappointed with the noise. Buffet plates were not cleaned properly - food scraps remained. Very unpleasant. Do not recommend an in-room massage - 3 different knocks/door bell ring at the door - not relaxing. probably best to book into the spa. Pool side service very average. i've stayed at better hotels in asia. 01 May 2014
Rated 4.0 out of 5.0 by Calm and cozy lake view I believe this is the only hotel in Hanoi that is built on the lake, it gives the residence the feeling of calm and peacefulness after a long business meeting. 30 April 2014
Rated 5.0 out of 5.0 by Great Hotel The Westlake is one of the best hotel I have ever stayed in, the staff are courteous and the location is sublime, check it out,you won't be disappointed. 29 April 2014
Rated 5.0 out of 5.0 by Relaxing and comfortable Very enjoyable stay, staff is very friendly.. This is what i like most.. Great view from my room.. 28 April 2014
Rated 5.0 out of 5.0 by We loved our stay at this wonderful hotel. A great 5-Star hotel! Excellent location and overall design with accomodation wings built out over the water linked to a wonderful outdoor bar which provided an oasis away from the hustle and bustle of downdown Hanoi. Stylish rooms and excellent facilities all supported by friendly helpful staff. We very much enjoyed our stay and would reccomend this hotel highly - we will be staying again when next in Hanoi 27 April 2014
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InterContinental Hanoi Westlake

  • 1a Nghi Tam
  • Hanoi , 00000
  • Vietnam
  • Front Desk +84-4-62708888

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

English, French, Japanese

Pet Policy

Contact hotel for details
  • Local Time

    2:58 PM
    • CHECK-IN

      2:00 PM

      12:00 PM Late Check out Available
    • Evening Reception Desk Open


    • US Dollar $ (USD)