Rated 4.4 out of 5 by 275
Rated 5.0 out of 5.0 by Jumpy34 Warm welcome in Hanoi!
We spend 3 nights in the Intercontinental in Hanoi. Our Hotelroom was beautiful. The Hotel staff was friendly and helpful. The gym was awesome. The Hotel is situated right at the westlake with beautiful views especially in the evening!
27 April 2014
Rated 5.0 out of 5.0 by Celine142 Premium services all the way.
When you pay for a premium, you expect to be welcome and genuinely greeted by staff. This is exactly what we experienced, from the boy who delivered our meals in the middle of the night to the waiters in the Club Lounge at cocktail time. They were all very friendly and keen to pleased.
The room was immaculate and the tables/chairs on the balcony was a big hit to take in the views and to hear the fishes occasionally jumping out of the water.
The resort is one of the best we've stayed.
27 April 2014
Rated 3.0 out of 5.0 by Singapore 2 IT WAS THERE THEN IT WAS NOT!
I had booked the 1 bed room business suite for 2 nights but decided later to extend an additional night.
Through email I was offered the same room type at the same room rate but hurry and there was a deadline. I responded positively within the given time but was told through email the room was no longer available the next working day.
I am not sure what went wrong but was offered an upgrade to the Lotus Suite.
Having checked the rate for that weekend I was to be in Ha Noi, the Lotus Suite was going for less than what I would have paid for the 1 bed room suite. Perhaps this had to do with revenue management...
However I would have gotten an upgrade anyway being a loyalty member.
I decided in the end to just cancel the present booking and rebook but to the West Lake Suite.
Since the hotel could not upgrade me further I am not sure what else the hotel could have been done for me at this point but complimentary mini-bar for selected items would have been nice!
However I was told that it would require seeking permission all the way to the top! - but really! Its mini-bar.
Anyway, its not what I got or did not get .. the experience just could have been better - being IHG and then being an InterCon Hotel.
26 April 2014
Rated 5.0 out of 5.0 by GCWI Great service, great attitude
Had a fabulous stay. Club room amenities and service were first class. Everything about the hotel was exemplary with staff anticipating our needs and striving to go one step further in their attention to detail.
25 April 2014
Rated 4.0 out of 5.0 In Room Dining Service
The In Room Dining Service is extremely poor. Whenever I ordered the chicken was out of stock which is not acceptable at all. The quality of beef which came as replacement was of poor quality.
22 April 2014
Rated 4.0 out of 5.0 by RS06 Very Courteous Service
Very courteous staff and excellent Spa massage. It was very relaxing after a hectic trip.
22 April 2014
Rated 5.0 out of 5.0 by Gary and Louise Our stay
On both of our times at the intercontinental we very much enjoyed every aspect of the hotel, from your super efficient and pleasant staff who were able to accommodate us with our requests and enquiries, even the I.T. Technicians came to our rescue. I couldn't recommend your hotel more highly for every aspect that counts in making our stay a great experience. Great work Adam, thank you
20 April 2014
Rated 5.0 out of 5.0 by Sami and Karin club lounge recommended
We stayed for 4 nights in the Intercontinental Hanoi. The club lounge is recommended: it is cosy, good food and drinks and friendly staff. We enjoyed it so much, that we didn't go out for dinner at all! We also enjoyed the small pool, the big and well equipped gym and the small spa. It is a great location if you are looking for relaxation in a busy city. Taxi brings you for a small price to town. We specially would like to mention the service of the hotel: it was extremely busy with conferences and they didn't want to let us(4 adults) wait for the rooms to be ready when we arrived (we booked 2 double rooms for 4 nights) and upgraded us to the presidential suite. This is how you treat guests! But also without being upgraded this is a great hotel to stay!
18 April 2014
Rated 5.0 out of 5.0 by Bangkokexpat Great Hotel
I HIGHLY recommend staying at the Westlake Intercontinental hotel. The staff couldn't be more courteous or attentive. One piece of advice, if you have an aversion to damp/musty conditions don't stay in the rooms on the lake, book a room in the main building to avoid the elements.
16 April 2014
Rated 4.0 out of 5.0 by Chris20140329 還不錯
15 April 2014
Rated 5.0 out of 5.0 by Carrots61 Intercontinental Westlake Hanoi
Even though our stay was brief we found the hotel and its facilities excellent, great service and big smiles from the staff at all times. loved the location and access for our excursions in an around Hanoi.
14 April 2014
Rated 4.0 out of 5.0 by jasonhks good location and friendly staffs
this hotel is located beside the west lake which is really beautiful, great for couple and family getaways. generally quite a large hotel, guests can expect friendly services from the hotel staffs as well as warm smiles all around. the hotel spa and massages are great too. the price for rooms are a bit on the high side though.
11 April 2014
Rated 5.0 out of 5.0 by lypa Service Excellence
The service staffs are really friendly, approachable and ready to help. It makes the whole trip a really memorable one.
11 April 2014
Rated 4.0 out of 5.0 by Jihun beutiful panoramic view
I was a good time to enjoy with my wife & parents.
10 April 2014
Rated 5.0 out of 5.0 by Delighted63 friendly staff, great location and food
The Intercontinental Hanoi West Lake is one of my favourite hotels in the world and I do travel a lot !
I always feel as a special guest the moment I arrive.
The food is great, having breakfast or dinner overlooking the lake is beautiful. Drinks at the Sunset bar are magic.
The staff is always friendly and knowledgeable.
10 April 2014
Rated 5.0 out of 5.0 by HT11 Hanoi Westlake
the location is good, the hotel is clean and the staff are nice and ready to help. the room are nice and the view is great.
I'll come back to this hotel
10 April 2014
Rated 5.0 out of 5.0 by dannypwp Spacious, sophisticated room design, great breakfast!
It was a great stay at intercontinental hanoi westlake. Though it was not strategically located in the old quarter road, the scenery in Intercontinental is perfect and it's quiet. We had a good night sleep, the bed is soft and comfortable, and the room is cozy. The amenities provided is thoughtful, the buffet breakfast is excellent, and there were mix of Vietnamese cuisine and international buffet choices. I would definitely choose to stay in this hotel if I were to visit Hanoi again.
08 April 2014
Rated 5.0 out of 5.0 by Frequent Hotel Stayer Just like visiting Grandma
Can you remember those days when you visited Grandma's house in the country side? Well, Hanoi is a little bit like that; a little bit run down from the outside, full of clutter and unexpected surprises inside, but always welcoming and happy to see you. The Intercontinental is like that moment when Grandma bring's out her home made spounge cake, full of freshly whipped cream and covered with freshly cut strawberries sprinkled with icing sugar. I think you get my point! This place is an oasis amongst the chaos which is Hanoi and has possibly the best staff experience in any hotel I have ever stayed in. Thanks Adam :)
08 April 2014
Rated 4.0 out of 5.0 by ApoMessi65 Room Request Change
I would like to thanks especialy the club lounge people for their hospitality and their great response to my reqoests.
08 April 2014
Rated 4.0 out of 5.0 by WendyBB Saigon Restaurant
Food is good and staff are friendly and helpful. I had dinner both March 27th
04 April 2014
Rated 5.0 out of 5.0 by Dede-66 Alles OK, wie immer
Nach vielen mehrwöchigen Projekt bedingten Aufenthalten im demselben Hotel fühlt man sich richtig zuhause und freut sich nach der Arbeit zurück zum Hotel zu kommen. Das Hotel-Team ist bei solchen langen Aufenthalten bereits eine Art Familie.
31 March 2014
Rated 5.0 out of 5.0 by Bouffer comfortable bed, fantastic food and great service
Hanoi Westlake is an oasis of calm and luxury. All personnel were most professional, welcoming and well trained - universally delightful. The pillow and the bed made for a blissful nights sleep - as did the great insulation. No noise at all from any other areas. The range of food available, the presentation and the taste was a highlight as was the spaciousness of the room and the hotel. Highly recommended.
30 March 2014
Rated 4.0 out of 5.0 by blaz bed and breakfast
a fine hotel....the rooms on the lake, although considered an upgrade feel less luxurious than the rooms in the hotel...layout is basically the same but higher ceilings give a more spacious feel....staff are polite...however the language problem leads to some confusion during our stay, and the manager was no help...(his job seems to be to deny that there is a problem rather than sort it out...this is not unusual)...lobby area is lovely and breakfast , a pleasure..location is an issue if you just want to wander out for dinner...but for $5 you can travel into the city...if you know where you are going!
30 March 2014
Rated 5.0 out of 5.0 by johnAL High Quality Hotel
Beautiful Hotel with a great breakfast and high quality staff.
28 March 2014
Rated 4.0 out of 5.0 by CalvinK Overall a great experience
Generally, it is a quiet place to stay in as the environment is really peacefull without much traffic noise coming from outside. I would ecommend this hotel to those who wants to get away from the busy traffic and just hang around in the hotel for a nice and calm getaway
27 March 2014
Rated 4.0 out of 5.0 good experiences
nice and happy . warm and friendly .
overall not to bad , but i think can be more upgrade
i am a business traveler , every months i will
go for one country to stay at least 1-2 weeks
this InterContinental can have more improve than i
25 March 2014
Rated 4.0 out of 5.0 by Izzey Good service and choice
Good overall experience - restaurants serve late and room service quick. Nice big rooms and great linens.
24 March 2014
Rated 5.0 out of 5.0 by Steven Seah Thank you for a great stay
When traveling on business, the hotel that one stays is of utmost importance. My trip to Hanoi was a great one as a result of Hanoi Westlake. The room was fantastic and the staff was very attentive and friendly with all of the guests!
23 March 2014
Rated 5.0 out of 5.0 by oobs14 Excellent!
Excellent service and food. Enjoyed the Club privileges. Fantastic food, drinks and comfort.
18 March 2014
Rated 5.0 out of 5.0 by Nannydude Superb
This was a very gracious spotless hotel with excellent staff!!
Nothing was too much trouble.
Would highly recommend it.
17 March 2014