Rated 4.4 out of 5 by 220
Rated 5.0 out of 5.0 by rajeshnarkhed enjoyable stay
good hotel and had fun staying there for only one night when i missed my flight...nice location in lake
28 January 2014
Rated 5.0 out of 5.0 by MelbourneTraveller Staff was very helpful
The management and staff went out of their way to assist us in our time of need. The experience we had was a memorable one
24 January 2014
Rated 4.0 out of 5.0 by Paws & Tails Fantastic Hotel, Great Staff
Spent 4 nights in this wonderful hotel. Booked the over-water pavilion which was something different and unique. The hotel is situated away from the hustle of the main town which means that a taxi is needed for all places of interest but also means that it offers peace and relaxation. A shuttle service to old quarters would solve this issue. Hotel staff were very polite and friendly.
23 January 2014
Rated 5.0 out of 5.0 by David 92 Great Service
The service provided by the staff was exceptional, nothing was to much. The only issue we had was the time it took to get drinks in the Chinese restaurant, which was not a major, but something to be aware of.
The big plus was the quality of the internet and the Club facilities.
If we returned to Hanoi we most definitely would stay with you.
19 January 2014
Rated 3.0 out of 5.0 by Joyzz just so so
Nice location. Just next to the West Lake so could enjoy lake view. The front desk staff were very friendly and helpful. However the facilities in the hotel are getting old. The design of the room looks quite outdated. We had bad experience in the restaurant on the ground floor - the last day we were in a rush to the airport in the morning so asked the restaurant if we could quickly pack some simple food for breakfast. The staff in the cafe were very unwilling with bad attitude and asked for our room number for three times, made us feel like we were trying to cheat them! This is not something I would expect in a 5-star hotel. Some good hotels even take the initiative to do this for the customers but we did not enjoy such service in this Intercontidental. We were quite disappointed.
18 January 2014
Rated 1.0 out of 5.0 by PointlessinTokyo I did not receive any points for this stay, despite paying full price (alb
I did not receive any points for this stay, despite paying full price (albeit through a travel agent).
Please correct this alienating policy.
17 January 2014
Rated 4.0 out of 5.0 by Citlaliméxico PODRÍA ESTAR MEJOR
El hotel es precioso y el servicio es muy bueno, pero estaría mejor si lavan la alfombra de lobby que está toda manchada, si mejoran su servicio de internet y si cambian al chef del Cafe du Lac, el buffet de la cena estaba horrible, hasta el sushi estaba feo.
Las habitaciones son muy bonitas, amplias, las camas muy cómodas, el único pero que les pongo es que entra mucha luz por las persianas de madera y que en las Overwater pavillion que están en la planta baja, se oye mucho el ruido de afuera y falta privacidad.
El servicio de conserjería es excelente, nos atendió una señorita muy amable, desgraciadamente no recuerdo su nombre, hablaba muy buen inglés y nos ayudó mucho dándonos información muy clara de la ciudad, nos dio un mapa con indicaciones muy precisas y una guía de Hanoi.
15 January 2014
Rated 3.0 out of 5.0 by melkwok Peaceful environment
good for relax
- Avoid making customer service inquiries. Instead visit Customer Care or Contact Us for immediate attention
- Refrain from mentioning competitors or the specific cost of your stay
- Do not include any personally identifiable information, such as full names
15 January 2014
Rated 5.0 out of 5.0 地方特色
14 January 2014
Rated 5.0 out of 5.0 Acceptable
No further comments and will continue to stay with IHG Hotels for all hotel stay if possible.
14 January 2014
Rated 4.0 out of 5.0 by HKTraveller1234 Great get away in quiet W Lake
Great executive lounge!
NYE champagne party fun but sign up and payment confusing. Needs to be streamlined. At checkout was then charged again for the NYE event after I'd been asked to come to the front desk and pay the afternoon before.
13 January 2014
Rated 5.0 out of 5.0 by Gopgapzz Great Hotel Guest Love
Very Nice Staff , Good Location and peaceful. I recommend staff are friendly and professional for do every process when you ask them to help you. And I Lovely service from Front Office team. Thank you very much
13 January 2014
Rated 5.0 out of 5.0 Excellent in every way!
Great location! I would have missed a whole lot by staying in the "Old City'! Great staff. Excellent service. Rooms are incredible though I changed to the lake location after my initial check in. Concierge services are superb! I had my motorcycle ready within minutes and Halong Bay sorted via the travel desk.
13 January 2014
Rated 4.0 out of 5.0 by Verge Westlake
The hotel was good, nice location away from the old quarter. Their are some nice restaurants and a good vibe along the lake. Service was good and the staff were friendly. We had a small issue with the water in the shower as it didn't spray hot water on our last morning. Also the rooms over looking the lake tend to have a lot of mosquitos, so they should have a mosquito repellent light etc to make it more enjoyable in the evenings sitting on the balcony.
12 January 2014
Rated 4.0 out of 5.0 by TuscanVisitor Great Location on the Lake
Unfortunately only stayed on two separate nights either side of another trip. The location on the lake makes it a different experience to an normal big city hotel. Greatly enjoyed the Sunset Bar. Good selection of restaurants and bars to choose from. Good sized rooms and bathrooms.
07 January 2014
Rated 5.0 out of 5.0 Wonderful Experience at the Intercontinental Hanoi
My wonderful experience started when I was met by a hotel staff at the arrival hall at the airport! The girl helped me with my visa on arrival process that took her less than 20 minutes to process. It took me almost two hours the last time without assistance!
The property is spectacular and the staff were all very helpful. The hostess at the restaurant remembered my room number only after one visit. She even remembered my friends from other room and always told me she would bring my friends to my table when they come for breakfast!
Overall, wonderful experience!
06 January 2014
Rated 4.0 out of 5.0 Best view of Hanoi sunset
Best location to enjoy the sunset in West Lake area in Hanoi. Staff is very friendly and provide high quality service from check-in to check- out.
06 January 2014
Rated 5.0 out of 5.0 Thank You to all the staff
All your local staff were just great! This was my first trip to Hanoi and was very unfortunate that I had to travel with my broken left foot. I requested for a room at the pavilion thus a small journey between the room and lobby. Your team! Forever quick to response made my journeys to my room much easier plus the ambience is really calming for easy walks too.
And the breakfast is yummy too!
Our regards to Yuhen (I hope I got his name right) and thanks again to all your local team from the guests relations to the front door team to Cafe Du Luc team. Not forgetting those we clean up our room too!
Kam Ern, intercontinental Westlake :-)
02 January 2014
Rated 5.0 out of 5.0 by rubylily Fine view over lake
I staied 2 night end of year . Very quiet and comfortable hotel !
Fantastic view From room on lake .Recommend who hope spending longtime in hotel .
02 January 2014
Rated 5.0 out of 5.0 by Denny G Great retreat from bustle of Hanoi
My wife and I used this hotel for a quick stay in Hanoi with a trip to Halong Bay in the middle. As an Intercontinental Ambassador, I was tempted to aim for a room with club access. With this we were not disappointed.
The first thing to note is that club rooms and suites are in the main building, not on the water as the photos may suggest. This is in fact a good thing as the better views are from the main building, providing you have asked for, and gotten a lake view.
The hotel itself is on a nice location away from the bustle of central Hanoi and provides a lovely haven away from the throng. It is a very cheap cab ride to the old quarter, and about a 20 minute walk.
Within the club and the hotel the staff were attentive, knowledgeable and provided good customer service. The rooms are clean and nice, not too big with good bathrooms and amenities.
Overall our stay at the Intercontinental Hanoi Westlake was excellent and I would highly recommend it as a place to stay in Hanoi.
Tip: Get a room with club access, it is a great sanctuary that provides breakfast, supper and a great happy hour.
30 December 2013
Rated 5.0 out of 5.0 by Bripa21 Excellent service, comfortable stay
Excellent service, friendly and helpful staff, good value, nice view of the lake
25 December 2013
Rated 4.0 out of 5.0 by vkww Good
Nice and clean room. Good service, both the staff at the front desk and concierge were very helpful.
Free wifi offered to Club members is much appreciated.
22 December 2013
Rated 5.0 out of 5.0 by MIANBOBO 非常安静的一个酒店 酒店服务很好 夜景很美 适合度假
如果去河内，我相信我还是会选择这家入住的。SUNSET BAR 的价格非常合理，健身房也很不错，总是我很喜欢
12 December 2013
Rated 5.0 out of 5.0 by ExpatAussie Great hotel but a little out of major tourist areas
Loved this hotel and will go back again.
Rooms - I am platinum so received my mandatory upgrade. My room was huge. It was a really lovely traditional Vietnamese room (dark wood). Bed was comfortable and room was always kept clean.
Location : For me the location was a plus. It was located on Westlake. If you want to be in downtown Hanoi then this is not the hotel for you. However if you want to escape the hustle and bustle then this great. It is only a short taxi ride away.
Staff - Staff were superb. I could not fault them - they just can not do enough for you.
Club Lounge - very good value for money. Breakfast is a typical buffet but then you can also choose from a menu which includes pancakes, eggs etc. Dinner is a wonderful buffet full of lots of different local dishes.
I loved this hotel!!
08 December 2013
Rated 5.0 out of 5.0 by frqntflyer Always Great
Really enjoy this hotel. It's one of the best in Bangkok. Great rooms and service and the staff is friendly and knowledgeable. Can't go wrong
22 November 2013
Rated 5.0 out of 5.0 by Tiave70 Professional Staff and Confortable Stay
The staff was professional and accommodating. The atmosphere was very pleasant and relaxing. I had an excellent time and would recommend this hotel. My only complaints is the wifi signal and strength.
21 November 2013
Rated 4.0 out of 5.0 by frank240 nice hotel , good location near the lake
Overal good expierence. Did not feel apreciated with my ambassador status in this hotel. Club lounge very good with very friendly staff. Concierge of nu use. Asked to rent bycycle and got an adress for 4 us per hour. Finally found ourselves nearby a very professional shop for 5 us a day. Did allow cars in the hotel but the poor people like us with bycycle were not allowed. Felt a bit discriminated.
20 November 2013
Rated 4.0 out of 5.0 by leo11 Very nice hotel built entirely on water
The construction concept of the hotel is very interesting, being built entirely on water.
The staff were helpful & friendly.
The room was quite comfortable and was of a decent size.
18 November 2013
Rated 5.0 out of 5.0 by JINIHINI The beautiful west lakeside
It was a really nice experience with a beautiful west lake.
The staff and service was very nice and the room was very comfortable and cosy. I will visiy the hotel as many as I can.^^
16 November 2013
Rated 5.0 out of 5.0 by Domwest Excellent Service
I arranged for the hotel car to meet me at the airport and the arrangement was excellent. I was met at the gate by the hotel representative, she took my details and arranged my visa for me while I waited then took me through a fast-track passport route. Within 10 minutes I was sitting in the car with my luggae on the way to the hotel.
The hotel definitely has the wow-factor when walking in reception, I had been travelling in Asia on business and felt relaxed as soon as I arrived.
The smiles and service from the staff was excellent, I look forward to visiting again and hopefully not on a business trip so I can enjoy the facilities more.
08 November 2013