Rated 4.4 out of 5 by 220
Rated 5.0 out of 5.0 by Delighted63 Great hotel, fantastic food and best service
My first visit to Hanoi has made it more unforgettable because of the quality of service at the Intercontinental Hotel West Lake. I will definitely go back with my family for a holiday.
Thank you to all the staff, from the cleaning , front desk , concierge and restaurant areas.
31 October 2013
Rated 5.0 out of 5.0 by JW3333 service
Mr. Lin( I forgot to see his name tag, a handsome young man) was very helpful. I left my adapter at Sofitel Saigon and he helped me to have the adapter mailed to Intercontinental so that I could have it back before I went on another trip.
29 October 2013
Rated 5.0 out of 5.0 by JLee2001 A comfortable experience
I was at the hotel for a conference, and generally found it excellent. The room was comfortable and well-appointed, I enjoyed the breakfast buffet and the pool, and the staff were friendly and helpful. The setting of the hotel – on Westlake – is beautiful. There is an ATM on the premises.
If I had to name one slight disadvantage, it is the fact that the hotel is some distance from the Old Quarter so it is necessary to take a taxi to and from it. Also, taxi drivers seem a little unfamiliar with the name of the hotel, so it is necessary to provide them with the hotel's address.
29 October 2013
Rated 5.0 out of 5.0 by DaniG67 Excellent experience and very good service
We checked in at Intercontinental Hanoi Westlake at the end of our trip around North of Vietnam. After several days trekking in Sapa, we found a great front desk service here, offering us a perfect solution for an early check in after a night in the train.
All staff, including the Spa, concierge, restaurants, were very kind and professional, helping us to enjoy a very pleasant stay.
We definitelky will repeat.
23 October 2013
Rated 4.0 out of 5.0 by Alvin1203 Great Hotels Guest Love
Unbelievable stay, nice room over looking the lake with a great sun setting view.
Concierge team is very helpful and knowledgeable. They recommended us some great place to visit.
22 October 2013
Rated 3.0 out of 5.0 by Enya Nice environment and comfortable bed
Too noisy in the morning by cocks crow
Wifi and internet in the room should be free
18 October 2013
Rated 3.0 out of 5.0 by Reetsy Our Stay
We stayed at the Intercontinental two nights in two different rooms - one looking over the lake and the other inside the main building. Overall not a great experience, especially not the five star experience this hotel claims to be.
Here are some more specifics:
- I was particularly surprised that you had to pay extra for internet access.
- The rooms are in need of updating as they are looking a little worn - not what you would expect from a five-star.
- The bathrooms were dirty.
That said, the staff were very attentive and friendly.
13 October 2013
Rated 2.0 out of 5.0 by chunglam902 Not a good experience
1). Hotel is big, every customer after check in should have a person accompany with him go to the room, especially those who live in the resort side, or else, it is hard to find out. Furthermore, old people seem get lose in finding the place. Brief direction indication from reception is not enough.
2). I asked to change from Twin bed to Double bed. It is fine that combine two twin bed into one in the beginning, as I heard from the staff that once hotel got double bed, will inform me immediately. But there is no follow up, even a call with "sorry sir, we can't find a double bed room for you." was missed.
3). I think a simple clinic for a doctor for some simple illness is needed with 24 hours service as hotel is 5 stars hotel.
06 October 2013
Rated 5.0 out of 5.0 by ttsgp comfortable room & friendly service
The staff in this hotel were very friendly & helpful from check-in to my departure.
06 October 2013
Rated 4.0 out of 5.0 by Sal211 Nice hotel, great view, especially at night
Comfortable room and good amenities at the hotel in quiet location about 10mins by car from the city centre. Stunning view of the city lights at night over the water. Great bar, sensational breakfast. Interesting overwater rooms.
04 October 2013
Rated 5.0 out of 5.0 by melbocllege Not perfect but it's a 5 star hotel
I stayed at InterContinental Hanoi Westlake for 3 days during a business trip to Vietnam. I truly enjoyed my stay at this hotel!
Booking was pretty easy and also try to organise airport pick up service. Hotel staff replied my request very quickly and also offered the club InterContinental package to me. I am so glad I did take the offer, as the package is not only including breakfast and free wifi, but also access to the club lounge. As Gold member, check in and check out were very quick and smooth, upgrade to Junior Suite. My room was on 5th floor, very well maintained and has two balconies. Bed is very comfortable.
Club lounge staff are so professional and helpful. You can order the breakfast from menu. The lady serving breakfast and the guy serving evening drinks are the best. In fact everyone we met at this hotel are trying hardest to please guests.
We booked 2 cars from the hotel for 2 days. It is very interesting they organise hotel wifi services in the car. You can access internet when you travelling between meetings. Fantastic serve!
We also organised a function (20 people) at hotel close to the bar, the air condition in that area was not working properly. I think it should be fixed for future dinning.
Hotel has a big gym with all new equipments as well. I went to the gym every morning.
I had a wonderful stay at this hotel, compare with the hotel I stayed in Montreal (Hyatt Regency) this is heaven. It is not perfect but definitely 5 star service! I heard the GM is from Melbourne Australia, Well done InterContinental Hanoi Westlake!
04 October 2013
Rated 5.0 out of 5.0 by Cecil413 Excellent Service
We booked through intercon website with summer promotion. With this promotion, there is dining rebate and free upgrade to enjoy club lounge facility.
Breakfast experience at club lounge is great, as only we were enjoying breakfast alone with great service.
The lounge provided excellent service and facility like internet and cafe. Free drinks and teas were available during tea time.
Room was large, tidy and we loved the pillow menu which provided a variety of pillows. Under this summer promotion scheme we could enjoy free wifi as well.
We will try other intercon hotel during our next trip if available.
29 September 2013
Rated 5.0 out of 5.0 by SHADOW1002 Perfect Service, Excellent Stay
Location : very good, it's on the West Lake Hanoi. quiet and beautiful.
IHG Reward Club Service : Excellent! also very helpful.
Breakfast : very good
Room condition : very good. well cleaned.
Pick up service from/to airport: very good.
24 September 2013
Rated 5.0 out of 5.0 by Lucky1957 Fantastic
The staff were amazing from the time we walked in until the day we left. They were wonderfully helpful and nothing was too much trouble.
This hotel is a "haven" after a day of hectic touring in Hanoi!
A swim in their beautiful pool followed by cocktails at the sunset bar with beautiful view over west lake then a delicious meal.
Have a wonderful sleep and then eat the great breakfast.
Loved it, loved it.
21 September 2013
Rated 4.0 out of 5.0 by Jgenx An oasis in Hanoi
My husband and I stayed recently. This was our second trip to Vietnam however our first stay at Westlake We found the staff to be friendly, helpful, courteous and respectful. Our room (lake view) was lovely and serviced perfectly. I found the bed too hard.
There is a good choice of places to eat at ranging in prices.
We ate at the lunch buffet which was fantastic. The range of food choices is vast and there were numerous chefs cooking/preparing food to order; pho, fresh rice paper rolls etc... The chef who prepares the desserts deserves an award for creativity, flavour, presentation and variety. He offered bite sized portions beautifully decorated which were delicious. Cost around $50 head excluding alcohol.
A guy asked me to remove my hat in the pool (sun protection) not sure why. I couldn't see it displayed on the rules.
03 September 2013
Rated 4.0 out of 5.0 by SultanofSwing29 My Hanoi Westlake
Good location. Modern Gym Facility and Spa. Warm and Friendly service. Slight down side...mosquitoes.
01 September 2013
Rated 5.0 out of 5.0 Great Service
I was very impressed by the quality of the service
19 August 2013
Rated 4.0 out of 5.0 by CanSandy Quiet
The location is good for me since I am going for a relaxing trip and the area is quiet. Sitting at our balcony overlooking the lake was just perfect for me especially my love one gave me a birthday surprise cake offered by the hotel. Have to thanks the guest relations officer on duty on 14/8/13 for arranging this.
17 August 2013
Rated 5.0 out of 5.0 Wonderful Birthdays & Anniversary
We have stayed at the Hanoi Westlake before, so it seemed a natural choice to stay there again for our annual 'birthday-anniversary week' celebration#all three fall in the one week#. As my husband had to go to Australia for the latter part of the week we decided to go to Hanoi #we live in HK an hour and a half away# to spend at least one birthday of the week in luxury. What a wonderful choice!
I love love love the beds!! To me it is like sleeping on a cloud and I vow that I will buy one of those feather bed toppers! The bath was deep and wonderful to slip into. Room service superb.
On the actual night of my birthday I returned to the room to find a sweet cake and a happy birthday greeting - the hotel was not told, they simply did this themselves. What a fantastic #and sweet# surprise.
We are part of the Ambassador Club and we received benefits we have not previously received such as 15% off in-house meals which is good when the hotel is quite a distance from the more 'happening' parts of Hanoi. You can't just walk to a restaurant recommended in Trip Advisor - taxis however are cheap and readily available.
The staff in the Club Lounge were great and are to be recommended on their hospitality - skills and attitude. They were all exceptionally friendly, accommodating and cheerful. They made the stay even more precious to me.
16 August 2013
Rated 3.0 out of 5.0 by illya07 First time period at WL
sorry but this my seven times period was been there on this hotel,
and probably one of my bad experience during the first time period last week,
actually we book for the same room according our agreement with the front desk of this hotel (room 843 - first floor)
and now I don't konw why I reeive no choice to use the room 623, and very noisy and after my arrival of long trip two bad night for sleeping...
Ms Huong finally help me to book my favorite place in the villa at the end
but this is my one of the bad experience on this fabulous place !?
thanks for your feed back, best regards.
11 August 2013
Rated 5.0 out of 5.0 by Antty Oasis in Hanoi
Excellent hotel. Lovely lake - a sense of tranquility amidst a very hectic city. Large room, bed, and bath. Very new and clean. Lovely gym and pool.
19 July 2013
Rated 1.0 out of 5.0 by philippe99 Room humid and smelling
Everyting in the room was wet and humid. Smell unbearable.
18 July 2013
Rated 3.0 out of 5.0 by Batts The location is lovely but...
Room was lovely, but late check-in, 7.30 pm, meant that we could not take advantage of any special offers, eg. Business club.
I really do not understand why there is no free WiFi internet. In Vietnam I can access the internet for free; coffee shops, bars, small hotels, home stays, all have internet for their guests for free.
15 July 2013
Rated 5.0 out of 5.0 by mcmuffin Service and stay is great, if the service personell understands
Generally the hotel is very pleasant to stay at: With about 30 min walk to the city center, it is close to the huzzle and buzzle of the city and its amanities, but as well very calm because it is right at the lake. The rooms are very clean and spacious, the personell very friendly and willing to help. However, the language barrier can cause some problems when certain things are requested. This sometimes causes a headache when things are ordered in the restaurant or at room service. However, at the reception I never had troubles, because a staff with fluent english skills was always around.
11 July 2013
Rated 5.0 out of 5.0 by Natasha2 Enjoyable stay!
My family and I stayed at this hotel in June. We really enjoyed our stay. The room was spacious with a nice view. The surrounding area was very quiet and at the same time it was not far from centre of the city. The choice of food during breakfast was very diverse and delicious. The entire staff was exceptionally helpful and professional. We recommend the "Milan" restaurant to everybody.
07 July 2013
Rated 5.0 out of 5.0 by aconite Pleasant Stay
We stayed at the hotel before our trip to Halong Bay and again after that. Booked the club room and given an upgrade to the Junior Suite per our ambassador status; the room was tastefully designed and comfortable. Club access was good. A good oasis in busy Hanoi.
06 July 2013
Rated 4.0 out of 5.0 by Illya974 Nice place And Nice service
This my fourth Times at this hôtel . Good attention et Nice place. Thanks
28 June 2013
Rated 4.0 out of 5.0 by Coolkidben Nice Hotel with good scenary
Me and my group of friends stayed at this hotel in mid june. Overall, the hotel was nicely located away from town (Old Quarter) which allow us to have some tranquility from the hustle and bustle in town. The view from our room were excellent overlooking the hanoi west lake. The only qualms we had was that the service overall could be better as the walk to our rooms was a little bit far from the lobby. We were also unsure if we could take the bungy to our hotel rooms or it was reserved for the use for luggage transportation.
20 June 2013
Rated 5.0 out of 5.0 by Andi1 Good hotel & service
All in all a good place to stay. Good hotel with great service. Good location.
19 June 2013
Rated 4.0 out of 5.0 by MichaelG44 Good hotel
I have stayed at the Intercontinental in Hanoi many, many times. The rooms are fine, the view is nice, and the food in the Milan restaurant is also good. A little too expensive, but good. One thing is missing: they do not serve Coca Cola Zero! I have repeatedly asked for it during my stays (for the last 4-5 years). But I keep trying - also to test whether they actually listen to their customers. So far, they have not done a good job in that respect.
They have verious pillows in each room. Nice! The beds are also good.
Sometimes, you can hear noice outside - so if you expect an absolutely quiet room, you must ask for it.
They just upgraded their internet, so it works fine now. You can stream video now.
The fitness club is also fine.
18 June 2013