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Hanoi Westlake

Rated 4.4 out of 5 by 256 reviewers.
Rated 5.0 out of 5.0 by Oasis of calm in Hanoi Great hotel and one of the few places in Hanoi where you can get some quiet. The staff are excellent and can't do enough for you. The rooms are a good size and the view over the lake is superb. Very close to Xian Dieu - a street where there are ample good restaurants and a few shops. Short taxi ride to the Old Quarter. I would recommend walking out to the road for a taxi - the taxi's at the hotel regard you as fair game as a westerner. I used them twice and both times they tried to take me the (very) long way round. 06 February 2014
Rated 4.0 out of 5.0 禮賓部同事 及 枕頭 及 餐廳清潔 她態度非常好, 幫助我找2個 daily tour 及提意我要求菜式的好餐廳, 亦幫助我了解地區, 去各景點之方法, 及幫忙訂位. 我對此酒店有此好感都是因為她, 所以很想表揚她一下. 請知悉. 但枕頭實在太軟, 所以睡得不好. 餐廳清潔:- 我選擇了靠邊的座位, 但發現有很多蚊子的屍體. 請你們多加留意! 05 February 2014
Rated 5.0 out of 5.0 by Lunar New year in Hanoi My wife and I vacationed at the Intercontinental Hotel West Lake Hanoi for the Lunar New year. We enjoyed a third floor Grand West Lake Suite and had a pleasant memorable experience. Airport pick-up, hotel greeting and check in were friendly and welcoming. Our room was ready and in excellent condition. During the stay, the service was exceptional. Every single contact with hotel staff was friendly, courteous, helpful and pleasant. We used the spa, the exercise facilities, the Sunset lounge, the club facility and dining at the hotel. In all cases the the service was superb and the quality of the facilities and food exceptional. We stayed six nights and enjoyed everything about this hotel. My wife and I have traveled to more than thirty countries over the years, this hotel ranks in the top five of all hotels we have enjoyed in the world. We highly recommend a vacation here. 04 February 2014
Rated 4.0 out of 5.0 by Beautiful and peaceful hotel - Excellent escape from Central Hanoi - Fantastic staff - Rooms were large and clean with a nice balcony. 04 February 2014
Rated 5.0 out of 5.0 by Perfect Experience for the much needed vacation Ideal stay with ease to reach different locales and perfect ambiance for a comfortable stay. 04 February 2014
Rated 5.0 out of 5.0 by Great location in a very busy city The property is set in a large waterfront design, very spacious, lovely grounds 30 January 2014
Rated 5.0 out of 5.0 by enjoyable stay good hotel and had fun staying there for only one night when i missed my flight...nice location in lake 28 January 2014
Rated 5.0 out of 5.0 by Staff was very helpful The management and staff went out of their way to assist us in our time of need. The experience we had was a memorable one 24 January 2014
Rated 4.0 out of 5.0 by Fantastic Hotel, Great Staff Spent 4 nights in this wonderful hotel. Booked the over-water pavilion which was something different and unique. The hotel is situated away from the hustle of the main town which means that a taxi is needed for all places of interest but also means that it offers peace and relaxation. A shuttle service to old quarters would solve this issue. Hotel staff were very polite and friendly. 23 January 2014
Rated 5.0 out of 5.0 by Great Service The service provided by the staff was exceptional, nothing was to much. The only issue we had was the time it took to get drinks in the Chinese restaurant, which was not a major, but something to be aware of. The big plus was the quality of the internet and the Club facilities. If we returned to Hanoi we most definitely would stay with you. 19 January 2014
Rated 3.0 out of 5.0 by just so so Nice location. Just next to the West Lake so could enjoy lake view. The front desk staff were very friendly and helpful. However the facilities in the hotel are getting old. The design of the room looks quite outdated. We had bad experience in the restaurant on the ground floor - the last day we were in a rush to the airport in the morning so asked the restaurant if we could quickly pack some simple food for breakfast. The staff in the cafe were very unwilling with bad attitude and asked for our room number for three times, made us feel like we were trying to cheat them! This is not something I would expect in a 5-star hotel. Some good hotels even take the initiative to do this for the customers but we did not enjoy such service in this Intercontidental. We were quite disappointed. 18 January 2014
Rated 1.0 out of 5.0 by I did not receive any points for this stay, despite paying full price (alb I did not receive any points for this stay, despite paying full price (albeit through a travel agent). Please correct this alienating policy. 17 January 2014
Rated 4.0 out of 5.0 by PODRÍA ESTAR MEJOR El hotel es precioso y el servicio es muy bueno, pero estaría mejor si lavan la alfombra de lobby que está toda manchada, si mejoran su servicio de internet y si cambian al chef del Cafe du Lac, el buffet de la cena estaba horrible, hasta el sushi estaba feo. Las habitaciones son muy bonitas, amplias, las camas muy cómodas, el único pero que les pongo es que entra mucha luz por las persianas de madera y que en las Overwater pavillion que están en la planta baja, se oye mucho el ruido de afuera y falta privacidad. El servicio de conserjería es excelente, nos atendió una señorita muy amable, desgraciadamente no recuerdo su nombre, hablaba muy buen inglés y nos ayudó mucho dándonos información muy clara de la ciudad, nos dio un mapa con indicaciones muy precisas y una guía de Hanoi. 15 January 2014
Rated 3.0 out of 5.0 by Peaceful environment good for relax Writing guidelines - Avoid making customer service inquiries. Instead visit Customer Care or Contact Us for immediate attention - Refrain from mentioning competitors or the specific cost of your stay - Do not include any personally identifiable information, such as full names 15 January 2014
Rated 5.0 out of 5.0 地方特色 酒店地理位置比较适中,能很好的接近河内老城区,离机场也比较适中,服务员都有地方特色,身着民族服饰,很好的体验到了越南特色,挺好的! 14 January 2014
Rated 5.0 out of 5.0 Acceptable No further comments and will continue to stay with IHG Hotels for all hotel stay if possible. 14 January 2014
Rated 4.0 out of 5.0 by Great get away in quiet W Lake Great executive lounge! NYE champagne party fun but sign up and payment confusing. Needs to be streamlined. At checkout was then charged again for the NYE event after I'd been asked to come to the front desk and pay the afternoon before. 13 January 2014
Rated 5.0 out of 5.0 by Great Hotel Guest Love Very Nice Staff , Good Location and peaceful. I recommend staff are friendly and professional for do every process when you ask them to help you. And I Lovely service from Front Office team. Thank you very much 13 January 2014
Rated 5.0 out of 5.0 Excellent in every way! Great location! I would have missed a whole lot by staying in the "Old City'! Great staff. Excellent service. Rooms are incredible though I changed to the lake location after my initial check in. Concierge services are superb! I had my motorcycle ready within minutes and Halong Bay sorted via the travel desk. 13 January 2014
Rated 4.0 out of 5.0 by Westlake The hotel was good, nice location away from the old quarter. Their are some nice restaurants and a good vibe along the lake. Service was good and the staff were friendly. We had a small issue with the water in the shower as it didn't spray hot water on our last morning. Also the rooms over looking the lake tend to have a lot of mosquitos, so they should have a mosquito repellent light etc to make it more enjoyable in the evenings sitting on the balcony. 12 January 2014
Rated 4.0 out of 5.0 by Great Location on the Lake Unfortunately only stayed on two separate nights either side of another trip. The location on the lake makes it a different experience to an normal big city hotel. Greatly enjoyed the Sunset Bar. Good selection of restaurants and bars to choose from. Good sized rooms and bathrooms. 07 January 2014
Rated 5.0 out of 5.0 Wonderful Experience at the Intercontinental Hanoi My wonderful experience started when I was met by a hotel staff at the arrival hall at the airport! The girl helped me with my visa on arrival process that took her less than 20 minutes to process. It took me almost two hours the last time without assistance! The property is spectacular and the staff were all very helpful. The hostess at the restaurant remembered my room number only after one visit. She even remembered my friends from other room and always told me she would bring my friends to my table when they come for breakfast! Overall, wonderful experience! 06 January 2014
Rated 4.0 out of 5.0 Best view of Hanoi sunset Best location to enjoy the sunset in West Lake area in Hanoi. Staff is very friendly and provide high quality service from check-in to check- out. 06 January 2014
Rated 5.0 out of 5.0 Thank You to all the staff All your local staff were just great! This was my first trip to Hanoi and was very unfortunate that I had to travel with my broken left foot. I requested for a room at the pavilion thus a small journey between the room and lobby. Your team! Forever quick to response made my journeys to my room much easier plus the ambience is really calming for easy walks too. And the breakfast is yummy too! Our regards to Yuhen (I hope I got his name right) and thanks again to all your local team from the guests relations to the front door team to Cafe Du Luc team. Not forgetting those we clean up our room too! Kam Ern, intercontinental Westlake :-) 02 January 2014
Rated 5.0 out of 5.0 by Fine view over lake I staied 2 night end of year . Very quiet and comfortable hotel ! Fantastic view From room on lake .Recommend who hope spending longtime in hotel . 02 January 2014
Rated 5.0 out of 5.0 by Great retreat from bustle of Hanoi My wife and I used this hotel for a quick stay in Hanoi with a trip to Halong Bay in the middle. As an Intercontinental Ambassador, I was tempted to aim for a room with club access. With this we were not disappointed. The first thing to note is that club rooms and suites are in the main building, not on the water as the photos may suggest. This is in fact a good thing as the better views are from the main building, providing you have asked for, and gotten a lake view. The hotel itself is on a nice location away from the bustle of central Hanoi and provides a lovely haven away from the throng. It is a very cheap cab ride to the old quarter, and about a 20 minute walk. Within the club and the hotel the staff were attentive, knowledgeable and provided good customer service. The rooms are clean and nice, not too big with good bathrooms and amenities. Overall our stay at the Intercontinental Hanoi Westlake was excellent and I would highly recommend it as a place to stay in Hanoi. Tip: Get a room with club access, it is a great sanctuary that provides breakfast, supper and a great happy hour. 30 December 2013
Rated 5.0 out of 5.0 by Excellent service, comfortable stay Excellent service, friendly and helpful staff, good value, nice view of the lake 25 December 2013
Rated 4.0 out of 5.0 by Good Nice and clean room. Good service, both the staff at the front desk and concierge were very helpful. Free wifi offered to Club members is much appreciated. 22 December 2013
Rated 5.0 out of 5.0 by 非常安静的一个酒店 酒店服务很好 夜景很美 适合度假 如果去河内,我相信我还是会选择这家入住的。SUNSET BAR 的价格非常合理,健身房也很不错,总是我很喜欢 12 December 2013
Rated 5.0 out of 5.0 by Great hotel but a little out of major tourist areas Loved this hotel and will go back again. Rooms - I am platinum so received my mandatory upgrade. My room was huge. It was a really lovely traditional Vietnamese room (dark wood). Bed was comfortable and room was always kept clean. Location : For me the location was a plus. It was located on Westlake. If you want to be in downtown Hanoi then this is not the hotel for you. However if you want to escape the hustle and bustle then this great. It is only a short taxi ride away. Staff - Staff were superb. I could not fault them - they just can not do enough for you. Club Lounge - very good value for money. Breakfast is a typical buffet but then you can also choose from a menu which includes pancakes, eggs etc. Dinner is a wonderful buffet full of lots of different local dishes. I loved this hotel!! 08 December 2013
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Hanoi Westlake
  • 1a Nghi Tam
  • Hanoi , 00000
  • Vietnam
  • Front Desk +84-4-62708888

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

English, French, Japanese

Pet Policy

Contact hotel for details
  • Local Time

    10:43 AM
    • CHECK-IN

      2:00 PM

      12:00 PM Late Check out Available
    • Evening Reception Desk Open


    • US Dollar $ (USD)