Rated 4.4 out of 5 by 273
Rated 5.0 out of 5.0 by Don70 Very nice hotel + Excellent location
Everything excellent except too many children in small pool.
07 May 2013
Rated 4.0 out of 5.0 by CheapskateM Nice hotel with great staff
This hotel is situated in a nice part of the city however is a little further from the old quarters. This is not a problem however since taxis are reasonable. Food at the hotel is good as well.
05 May 2013
Rated 4.0 out of 5.0 by spike31 Good quality hotel
I had a good experience and no major complaints. However, I requested a king bed room but was given a twin bed room. This problem was acknowledged at checkin and I was told I was being upgraded, but not to a king bed room. I would have thought my gold priority status would have ensured the room/bed type I requested.
30 April 2013
Rated 4.0 out of 5.0 by daxiong Resort like property, but avoid the crowds
The InterContinental West Lake is a nice resort like property with great caring staff.
Was welcomed as Platinum Ambassador at check in and guided right to the IC for proper check in according my status.
The free room upgrade has been instantly provided without asking for it.
The rooms and specially the IC are superb and spacious. Very comfy and keeps you away from all the tourist crowds (mainly noisy Chinese) in the rest of the hotel. If you don't get this upgrade for free, just book it - you will see it is worth it.
The overall experience in the public areas of the hotel would be much better if the hotel would accept less tourist groups and be more selective which nationality.
But again: pamper yourself and book rooms with access to Intercontinental Club- Problem solved.
The Italian food they serve is award winningly good.
Nice sun downer at the Sun Set Bar.
22 April 2013
Rated 4.0 out of 5.0 by Gitta customer service at check in
We experienced some language problems at check in several times.
Staff did not speak or understand English correctly at times
21 April 2013
Rated 5.0 out of 5.0 by STAR1234 The bathroom, abd bedroom are very nice. A pitty there is no Ipot in the room
Especialy I want put one girl in the flowers. It's Sue from the lounge. She is really the best. She go to everybody to help, to talk, to inform them, to answer the questions.
This she alway do with a big smile.
I have seen so many peoplle who like her so much and say to her: We'll come back to this hotel.
It was my secound visit and my first visit was 6 months before.
When i come into the loung she remember me and come to me to say hello.
This is profecional and good for the hotel.
Thanks to Sue.
21 April 2013
Rated 5.0 out of 5.0 by leena20 very comfortable stay
Lovely property to stay and unwind...very courteous staff and warm service.
19 April 2013
Rated 5.0 out of 5.0 by AL0416 Location of the hotel
The locaion of the hotel overlooking the lake is just majestic and has a calming and soothing feel.... location is very unique. Watch out for the sunset, one will feel transported to a fairy-tale land. Definitely a place i will recommend with a High 5 !!
19 April 2013
Rated 3.0 out of 5.0 by CHLiu Ball room 1 ighting control
Ive organized event in your good hotel and do not have good experience. The lighting control of ball room 1 is not flexible technician need to perform manual setting and on actual no experience technician around to assist. Projrctor is provided but it was old and focusing is not so good and upon feedback we need to pay for better one.
I stay in room 840 with upgraded fees for lake view but the Internet line is not stable and charge was impose at VND200k per day.
2 of my friends had requested for laundry collection but took us housekeeping 1 hour to come for collection.
We also required to provide our priority club privillage letter for welcome drink and dinning discount to make photo copies and this had made us waited for more than half an hour. Upon feedback to priority club front desk the lady staff had made corrective action and this seem to have change during our next visit to restaurant.
15 April 2013
Rated 5.0 out of 5.0 by Chris3 Peaceful view
Our family recently stayed in intercontinental westlake and had wonderful stay. The interconnecting rooms were spacious and the view from the pavilion we stayed in was very evocative of old Hanoi. The breakfast was delicious and the view from the dining room was again very beautiful. The westlake area is full of a mixture of old and modern eating experiences most of which are walking distance from the hotel. The old quarter is a short taxi ride. The chuc bac region with it's markets and the Hanoi cooking centre is very close.
15 April 2013
Rated 5.0 out of 5.0 by Review4mAnil Nice Property.. Great Staff
Intercontinental West Lake Hanoi is undoubtedly the best property in Hanoi !! The location is very nice and it has some of the best people in the team serving you. Absolute value for Money.
Overall a great experience. If you are traveling to Hanoi, this is the place to stay...
11 April 2013
Rated 5.0 out of 5.0 by Prem12 Comfortable
Very helpful staff and a lovely hotel however there is no free wifi in the rooms
08 April 2013
Rated 5.0 out of 5.0 by CK3535 Great Visit
We had a wonderful stay in Hanoi and thoroughly enjoyed our stay at the Intercontinental West Lake. We had a spacious Jr suite and club access. Both are worth the up charge. The staff is young and energetic and strive hard to please. We could not fault any aspect of our stay. We met Mr. McDonald, the hotel GM, on several occasions and he is very hands-on in keeping the hotel in top shape. The staff is both friendly an professional. We also used the tour company in the hotel, Exoticisimo, and found their tours to be good value and well organized. Our day trip to Ha long Bay was the highlight.
We liked everything about our stay in Hanoi and the hotel.
04 April 2013
Rated 5.0 out of 5.0 by drnovice Well.. Good place
it was pretty comfortable place.
Healthy and Delicious foods.
i would like to visit there again
26 March 2013
Rated 5.0 out of 5.0 by Garrett11 Luxurious
One of, if not the best, hotel we've stayed in. A real jewel....tops in comfort with a super breakfast buffet.
25 March 2013
Rated 5.0 out of 5.0 by Tsay Best massage I've ever had
I have just returned home after my trip to Vietnam. Whilst in Hanoi my friend and I stayed at the Intercontinental Westlakes. Firstly I want to say a huge thankyou to all the staff there who made our time there incredibly comfortable and enjoyable.We were welcomed to the country by friendly faces, knowledgable staff and an incredible room which was nothing short of five star class. All staff at the hotel were quick to answer queries and when there was a slight issue with the water in our room someone was sent down straight away to fix it. Not only were the rooms impeccably clean, the staff helpful and the facilities of a high standard, the massage which we recieved on the first day (the whole package) was the best throughout my entire time in the country. I was taken to another place whilst in the serenity of the massage room. The staff were extremely professional and kind. The staff in the travel agency were very helpful and organised a number of aspects of our trip. They were prompt at getting back to us and managed to organise lower prices than initially quoted. Overall I had an amazing experience for such an affordable price (I can't normally afford to indulge in such luxuries). I want to say a huge thankyou to all the staff that made our experience what it was, from the massage staff to the cleaners, the concierge and even the people who brought fresh towels and a night time story about vietnam in the evening. Thankyou for your hospitality and exceptional service. I would highly reccomend this hotel to anyone visiting Hanoi.
24 March 2013
Rated 5.0 out of 5.0 by BigMack Relaxing in Hanoi
Excellent once we sorted the Priority Check In procedure. This visit used our free weekend night as part of the Ambassador program and we were upgraded to a fabulous Junior Suite as part of the Ambassador program. We highly recommend the Ambassador program. The extra service and upgrades of this program have proved to be well worthwhile - especially in Hanoi. We also subscribed to the Club Lounge package and as usual this was for us extremely good value. Staff were very helpful, courteous and prompt in addressing any queries we had.
24 March 2013
Rated 4.0 out of 5.0 by Donald63 Beautiful Location but restaurant staff needs training
Beautiful rooms, a great location and nice facilities. The Club room service was without fault--always attentive and friendly. The problem is with the two restaurants on the Mezzanine level: Saigon and Milan. Both are laid out lovely and the food is excellent and very well priced. But even dining alone it took almost 2 1/2 hours---and there were only 6 people in the entire dining room. First I waited for my order to be taken....then I waited for my finished plates to be cleared, and finally after dessert EVERYONE was gone from the dining room by 9:45pm and I sat waiting for my bill--or for someone to ask if I wanted anything extra or even to know if I was still alive, I finally got up 25 minutes later and THEN the hostess made her appologies and had my check ready in 20 seconds. Why did it take me getting up to leave to produce that bill? Taking to the manager he said he trains his staff not to rush people or hand them the bill because some diners want after-dinner drinks or coffee or whatever. But NO ONE came to my table and my waitress disappeared. I never saw her after she cleared by dessert plate, So how were they going to serve me anymore? Completely unacceptable.
24 March 2013
Rated 3.0 out of 5.0 by JC16 First Experience in Inter-Con at Hanoi
The service is excellent, the staff are friendly, but the location is too far from the city. No where to go for dinner near the hotel (cannot walk) when I reached the hotel in the evening, except to dine in the hotel
22 March 2013
Rated 5.0 out of 5.0 Good Hospitality
Whether my stay is pleasant or not depends alot on the comfort of the room. I like the King Size bed, spacious toilet and a huge bath tub. Breakfast is the next I enjoyed especially with the wide variety and Vietnamese noodles.... I look fiorward every morning. Gym is sufficiently equip. Overall a 5-star experience.
21 March 2013
Rated 4.0 out of 5.0 by mick002 Great service and staff
I stayed at Intercontinental West Lake many times during my business travels to Hanoi and it's my reference there.
Good atmosphere, but not enough light for working in the rooms
17 March 2013
Rated 3.0 out of 5.0 by Olivier Very nice room but disappointed by the service
The room was really perfect and the staff helpful.
However, I indicated during the booking that I came here one night for my honeymoon and ask to add at least some flower or something special in the room for that occasion.
The only thing we got was a card signed by a manager, with a plate with 4 biscuits and a few fruits.
I was really disappointed from this point of view, even more because I got confirmation with my phone call before that the room was especially prepared for that occasion.
12 March 2013
Rated 4.0 out of 5.0 by 1VABusinessTraveler Beautiful Westlake view and Friendly Helpful Staff
I stayed at the InterContinental Westlake for 5 nights in March 2013.
1. The property is beautifully designed and is a bit removed, located right on Westlake -- terrific views. Add 10 - 15 minutes to commute during rush hour just in case.
2. Ambassador Club is nicely apportioned, solid breakfast and afternoon wine / snacks.
3. The staff is uniformly friendly. Special recommendation to Guest Relations Officer Lan for her help in extending my stay.
4. Large room with two balconies overlooking Westlake. Good bed and pillows.
1. I had a large junior suite that need to be redesigned. There was mostly wasted space in the middle of the room that could have been made into a comfortable sitting are in front of the TV. Rooms and hallways need redoing.
2. Saigon Restaurant: The 2 dishes I had were greasy and sub-par.
3. Not sure this is a 5-star, but more of a solid 3.5 inside with a 5.0 outside.
09 March 2013
Rated 5.0 out of 5.0 by hoongsoon85 nice lake view from the room
the bed room is nicely furnished. had a good lake view from the balcony
07 March 2013
Rated 5.0 out of 5.0 by bootoo Awesome Hotel! Fabulous Staff!
The staff makes the hotel as you can expect! They bend over backwards to make every stay memorable and help with absolutely anything you need! Truely wonderful! Thank you to everyone there for doing such a wonderful job!
28 February 2013
Rated 5.0 out of 5.0 by GJJLM Very Comfortable Room and Bedding
A thoughly enjoyable stay in beautiful surrounds.
Our stay was made even better by the supportave Staff
24 February 2013
Rated 5.0 out of 5.0 by Fred2012 Excellent stay
Thorouhgly enjoyable experience. Room was lovely with a view of the lake and hotel facilities were fantastic. Yes, the hotel is a little removed from the city centre but a taxi is readily available when required. Saigon restaurant onside was lovely and priced were era reasonable. Would thoroughly recommend the property. Intercontinental lives up to its name again.
13 February 2013
Rated 5.0 out of 5.0 by Paul625 Warm and personal service
Great service and knowledge all round coupled with great breakfast. Room light is a bit too dim for business travellers.
05 February 2013
Rated 5.0 out of 5.0 Should be stay
Great View, location and wonderful breakfast. I should visit again soon.
03 February 2013
Rated 5.0 out of 5.0 by monito1419 The best I have had
everything was awesome , with the welcome at the register service, the consierge and the food , the gym etc.
thanks for a very nice stay.
29 January 2013