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  • 1 888 IC HOTELS
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SUBLIME LUXURY AT THIS LAKESIDE HANOI HOTEL
A welcome retreat from the bustling city centre, the hotel is uniquely placed over the serene waters of West Lake while only minutes from Hanoi’s famous Old Quarter. Discover absolute tranquility at this luxurious urban resort with Tai-Chi lessons beside our outdoor pool; savor the finest cuisine at the hotel's Café Du Lac & Milan restaurants; and relax in contemporary Vietnamese designed guest rooms and suites with spectacular views from your own private balcony.

Guest Reviews

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HOTEL HIGHLIGHTS

  • Restaurant & Lounges

    Saigon serves Vietnamese cuisine from dramatic, glass-fronted kitchens. Milan is the perfect place to enjoy authentic Italian cuisine in a contempo...
  • Amenities & Services

    All rooms have Wifi, large working desks, private balconies and LCD televisions. The hotel also has a large state-of-the-art health club and pool a...
  • SPECIAL PACKAGES

    There's always something special happening at an InterContinental hotel. Whether you are looking for a fun-filled getaway or a place to host your n...

InterContinental Hanoi Westlake

  • 1a Nghi Tam
  • Hanoi , 00000
  • Vietnam
  • Front Desk +84-4-62708888

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, French, Japanese

Pet Policy

Pets are not allowed
  • Local Time

    7:35 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available
    • Evening Reception Desk Open

    Currency

    • US Dollar $ (USD)
    Guest Reviews
    Rated 4.4 out of 5 by 345 reviewers.
    Rated 5.0 out of 5.0 by Great Vacation Stay at Intercontinental Hanoi A great stay to recharge and refresh. Excellent staff service, and food. Best Club Lounge experienced from the Intercontinental group so far. 29 January 2015
    Rated 2.0 out of 5.0 Looks amazing but needs a lot of improvement This is the 1st time we stayed at an Intercontinental and were not impressed with the room. The property looked amazing and is nicely spread out to make use of the lovely views over the lake however once you get to the room it's not as impressive. First of all the staff try to get you to 'upgrade' to a higher category and when you choose not to; they give you a horrible room on the ground floor, close to the walkway. This means you end up in a room that gets all the noise of people walking, talking, dragging luggage and everyone can see inside the room as the windows don't have reflective film (and they're single glazed!). There is hardly any light in the room but you can't keep the window blinds open since everyone can see you. The rooms also need renovating as the furniture is scuffed, the window blind was falling off on one edge and the floors need polishing. The breakfast spread though was quite good with a combination of Asian and Western choices. All the hotels we have stayed at over the years, have been accommodating when it comes to complimentary late checkout but this one would only give late checkout if we paid for it! Not a good experience considering the first time with this chain of hotels. 29 January 2015
    Rated 5.0 out of 5.0 by A great experience As you arrive you experience courtesy and professionalism which prevails for the whole stay. The public areas were well presented and tastefully decorated for the Christmas festivities. The check-in staff were excellent, could not ask for better service. We had a lovely suite courtesy of the Ambassador upgrade for both our short stays. There were lots of additional extras provided that were appreciated. The club lounge is very comfortable and well decorated with good atmosphere, friendly staff and provided tasty and varied food. Both the main and Italian restaurants were excellent, with good service and fine food. A special thank you to the concierge for helping us so much at little notice.. A good bench mark for excellent service and a great attitude. 28 January 2015
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