Rated 4.5 out of 5 by 360
Rated 5.0 out of 5.0 by Welkin804 Friendly Staff
Almost all the staff that we met were very polite. They always smiled to us and greeted us first whenever they met us. This made us feeling quite comfortable and relaxing.
28 February 2015
Rated 4.0 out of 5.0 by Btonboz Peaceful retreat
it was a few years since returning to this hotel,which is one of the most beautiful city settings on west lake.
Previously we had always asked for chairs and table on the balcony each visit, and we're pleased to see them on every balcony which is the biggest room features,to be able to sit and relax looking over the lake.
Overall the hotel and facilities are excellent, but there were many unnecessary annoying things.
Checking was chaotic, and took over 15minutes before another lady arrived and took over. The room was excellent,but the shower was not working and there were dead flies on the bed.these points should be checked. The mini bar was never checked and a call to instant service was required every other day to get it replenished.
We booked the club room which is one of the best in any IHG hotel, but some of the service let it down. 20 minutes to get a coffee,dragging someone off the computer to take breakfast order,staff arguing in the kitchen which could be clearly heard in the dining area. The food however was excellent,and well presented. Supervisors, which are in other club lounges around the world would ensure seem less service
27 February 2015
Rated 5.0 out of 5.0 by Coffee Lover Excellent stay over Lunar New Year
Our family (6) stayed in 2 rooms on February 18th on the eve of Tet (Lunar New Year). We had a lovely time and enjoyed the Club lounge during our stay. There was a lion dance with drummers and dancers the next day at noon to celebrate the New Year. Many tourists snapped photos and video. We opted to have breakfast in the main Cafe Du Lac instead of the lounge. The variety was wonderful and the food delicious. The rooms were comfortable and modern. I look forward to returning to this delightful hotel again in the future.
23 February 2015