Rated 4.7 out of 5 by 80
Rated 4.0 out of 5.0 by NiceTraveler The Service Improved During Our Stay
The facilities were very nice. While the front desk had forgotten to prepare our arrival materials and required an extra call to deliver the fruit basket and welcome gift and letter, the staff eventually delivered as promised and the Club manager personally called to ensure everything had been taken care of and offered us free Club access.
02 December 2013
Rated 4.0 out of 5.0 by magiccarpet IHG Gold Elite status = Reduced service / benefits
While the hotel and its staff remain one of the best in Saigon, I have noticed that the room selection and the benefits ( higher floor, late checkout, etc.,.) get reduced as my membership level increases. As a non member, I would usually get put on a higher floor, be offered a welcome drink, fruit basket etc.,. whereas now that I have achieved a gold elite status I get smaller rooms on the lowest floors possible. Not sure if this is a company policy because I would be happy to give up my membership to start getting the earlier benefits. Otherwise a memorable stay as always.
26 November 2013
Rated 3.0 out of 5.0 by Roomtoimprove Disappointed with nominal "upgrade"
The staff at the Club was friendly. However, I was a little disappointed that the front desk staff failed to acknowledge my status. The "upgrade" was disappointing to say the least. It was the same room as I booked, the same Twin Deluxe. As a Platinum Elite guest, I would have expected a bigger room.
26 November 2013
Rated 5.0 out of 5.0 by Aza7 Excellent stay
Have been there for over one week for congress stay. Great location, great staff and customer care.
Good cuisine and high variety of meals.
For whoever wants to have a stay in Ho Chi Minh, this is a remarkable place.
24 November 2013
Rated 5.0 out of 5.0 by hkghkg simply perfect
Convenient location, nice suite, excellent service, nice lounge with very attentive staff, reliable concierge team, great sense of service and lovely smiles everywhere. Nice Ambassador recognition as well
absolutely perfect from airport pickup to drop off
thumbs up to the team
20 November 2013
Rated 3.0 out of 5.0 by Solaris Nice hotel but relatively expensive
For Vietnam, this luxury hotel does not belong. It is expensive by HCM standards.
07 November 2013
Rated 5.0 out of 5.0 by Grigorg Comfortable hotel in the center of Saigon
Nice food, good location, super staff.
You can stay there with the family or alone.
04 November 2013
Rated 5.0 out of 5.0 by Watt28 Real effort put into the experience
Thy staff at this hotel really put in an effort to make you feel like you are the total reason for their engagement. The hotel and rooms are very clean modern and retreat after a day tripping around Ho Chi Minh or further.
I would highly recommend IHG to stay at.
03 November 2013