Rated 4.5 out of 5 by 367
Rated 5.0 out of 5.0 by erno Thanks for getting always requested corner room
rooms are very quiet, great service from reservation to get always requested rooms, I am coming since 1983 and have been always satisfied, great staff at reception, concierece, bar coffee shop and restaurant as well as porter! Fast check out, I have recommended this hotel already to lots of people;
31 January 2014
Rated 5.0 out of 5.0 by Doctor2014 It was great
I have enjoyed every moment in this hotel from the first day to the last day. I would like to thank all the staff for their kindness. I loved the ocean view and the room was so clean.
30 January 2014
Rated 4.0 out of 5.0 by ClaudioF Very comfortable hotel with top notch service
This hotel has one of the best locations in Hong Kong. Combined with the luxurious comforts of the room and the very attentive staff, make it very good value for money as far as accommodation is concerned in Hong Kong.
The rooms are comfortable, well appointed with great amenities and the service is flawless.
My only issues are:
1. The so-called high speed internet is not so fast - in fact rather slow compared to similar hotels around the world.
2. The room-service menu is outrageously expensive. For example the caesar salad was priced at about $22 and consisted of iceberg lettuce, a few croutons and an egg. The other ingredients advertised were missing.
I would return - but avoid eating in the hotel and certainly give the room service a miss.
28 January 2014
Rated 5.0 out of 5.0 by xkl12345xkl 位置绝佳，欢乐出行
10 January 2014
Rated 5.0 out of 5.0 by Mr. & Mrs. Tsui A good city hotel
An unexpected chance, we booked the hotel in last minutes for 5 nights. And it was our first time staying in the InterContinental Hotel brand.
The hotel is in a very good location, with signature harbor view in our room. The hotel situates in city center, easy to access to underground transportation, ferry, and bus. But the room has no noise at all, we had good sleep. The room, linen and towels are very clean and new.
The staff provided good service, they answered our phone by calling your last name, and delivered things and room service quickly. Their services are at the level of 5 star hotel.
We had very nice stay in the hotel.
04 January 2014
Rated 1.0 out of 5.0 Worst booking experience / Less commercial competent staff
i booked 2 rooms under my corporate contract conditions for leisure as foressen in our contract. But on arrival we had the very bad surprise that the conditions were not applied to my parents!
we contacted another hotel who accepted without any problem our corporate conditions.
being a usual customer from Intercontinental, I will definitely remind this bad experience for my future bookings!!!
03 January 2014
Rated 3.0 out of 5.0 by 飘忽的难民 Nothing special
01 January 2014
Rated 4.0 out of 5.0 by JJLA Overall positive with spots of improvement opportunity
Had a nice 4 night stay.
Points for improvement consideration:
-Fresh fruits after first cleaning were wonderful. But, it stopped after one time. Why? Consistency would be great here.
-Concierge lacked enthusiasm
-Chaos @ check out area. People cut in unintentionally.
Please set up a proper line to make it clear.
01 January 2014
Rated 5.0 out of 5.0 by Fer1 Great experience
Our stay was really pleasant and the buffet for Christmas was great. Everything worked out as good as expected and the service was excellent. The small detail that changed our experience was allowing us to take a shower a couple of hours after our check out previous to a 12 hour flight. I have never received these type of "caring" for the customer and really was a difference for us.
29 December 2013
Rated 5.0 out of 5.0 by John@OSF great place to stay!
We stayed for 4 nights and had a great experience. The hotel has a convenient Kowloon location. The staff were very pleasant and quickly took care of any requests we made. The room was very comfortable and had a great view of the harbor and the skyline. We will definitely stay here on our next visit.
28 December 2013
Rated 5.0 out of 5.0 by JHKim good
very good! It was a good time♥
so kind~sweet~i love you !!
28 December 2013
Rated 5.0 out of 5.0 by Masaofc Very good hotel
I like this hotel as all factors of hotel is fairly satisfactory for its fare. All restaurants, Japanese, Italian and Chinese are excellent. Almost of all staff are outstanding and efficient. Only too crowded lobby is negative point.
27 December 2013
Rated 4.0 out of 5.0 by happy2828 Morning Newspaper
Just one tiny area I would like to point out; the morning newspaper cam a bit late for me. I checked outside of my room door twice, one at 06:45 and the other at 07:30, and no newspaper could be located. Too bad, I had to check out at 08:00.
26 December 2013
Rated 3.0 out of 5.0 by JoRoBo Not luxury but good
I wouldn't say this is a luxury hotel. Things that should have been easy were not. The rooms are clean, the hotel is well taken care, and it is in a good location. For those reasons I would stay but not for exceptional service.
26 December 2013
Rated 5.0 out of 5.0 by Alqhatani Recommondations
It was a good time staying at Intercontinental hotel. All staff are kind and helpful, my room was very clean and everyday they came to clean it up when I leave somewhere. Also, the location of hotel is very nice close to public transport, shopping and the Victoria Huber.
19 December 2013
Rated 4.0 out of 5.0 Comfortable but needs improvement
This is the fourth time I visit Hong Kong in this year but also the first time to stay at InterContinental. Overall speaking, this hotel is great at 5-star hotel standard. The room is clean and nice view, both bed and shower are super comfortable.
The young porter at the front door was very friendly and polite, made me feel welcome once I stepped into the lobby.
One thing I am not satisfied was I reserved two rooms with king size bed for me and friends. However on the check-out day I found two twin beds in my friends room (528). The front desk did not mention anything about this bed issue during our check-in, and my friends also thought this was the type of room I reserved for them so they did not bother to ask.
I am not sure it was a mistake or not, but when the room type is different than what I reserved, hotel should tell us at least and try to looking for other possible solutions. We did not get well informed at beginning and it was also too late for asking any changes at the end. All I can say that was the blemish for this stay.
19 December 2013
Rated 5.0 out of 5.0 by GJB880 ENJOYABLE STAY
Friendly check-in with recognition of IHG status.
Good Club lounge with excellent staff.
Pool area clean and welcoming.
Room compact but then again most are in HK.
16 December 2013
Rated 5.0 out of 5.0 by FoodTraveller Stupendous Stay
Had a 3 night weekend stay and the service received was exceptional. Staff were open to arranging an 8am check in despite not being a RA. Location was fantastic - short walk to the MTR and major TST shopping areas. Definitely recommended.
15 December 2013
Rated 5.0 out of 5.0 by Edguy63 Great birthday
The staff at the hotel were amazing, the club lounge staff bought me a card and were the first people to wish me a happy birthday. They also sent a cake to my room and I was given a couple of free drinks on the hotel. In my last few stays here the staff always outperforms any expectations that I have from a hotel of this calibre.
14 December 2013
Rated 5.0 out of 5.0 by Ivanko Memorable exprience
Good service, overall experience is good. I booked a sea view suite. It really a good holiday to me and my wife
13 December 2013
Rated 4.0 out of 5.0 by Davidnet99 Staff Knowledge
This is the first time I stay at the Intercontinental property in Hong Kong. The hotel upgrade my room but the room is not very exciting apart from the full harbor view window. The breakfast is very good. This time I will complain the house keeping service. I checked in the room in the morning and get the room in the early afternoon but they sent the room amenity at 20:30. It is too late for us. You should send the room amenity before the turn down service. This should not happen especially a hotel in Hong Kong.
12 December 2013
Rated 4.0 out of 5.0 by Queenie2013 Excellent services
Excellent services ! Flexible check in time for Ambassador member.
10 December 2013
Rated 5.0 out of 5.0 by SNF61 Great hotel, Great location
Friendly staff, great location, assisted me when a colleague made an unexpected visit and was stranded and needed a room, then they assisted him with his lost luggage - very helpful and made the whole thing easy. Could not fault the hotel. EXCELLENT
08 December 2013
Rated 4.0 out of 5.0 by Suzy63 Good location but staff lack Customer Service skills.
We had booked this hotel with 2 DBL beds but we only got rooms with 2 Twin Beds. Concierge staff who delivered suitcases to our room never had a smile. However this is across the board in Hong Kong. We lost a package and it was dropped in the lift. My daughter was frantic. We notified the reception but the staff did not check and said there was nothing there but later a staff from inside came and asked us what we were looking and when we told her, she said they had found it in the lift. They checked the security camera's and still did not let us know despite us frantically looking.
I thought that was poor.
Rooms were clean.
06 December 2013
Rated 4.0 out of 5.0 by Kalmalki I will recommend this hotel to my friends
This hotel is very good location ever
It just few steps from shinagawa station .. one of the important connection station at tokyo. And also from atre store.
So you will be happy to stay there.
05 December 2013
Rated 5.0 out of 5.0 by Echocsy Lovely hotel in Hk
I love the room @ junior suite with Harbour view. My family enjoying the Hk trip by staying in this lovely hotel. Close to Harbour and close to most of the restaurant. Nevertheless it close to shopping mall.
Breakfast selection in club lounge is fantastic lovely.
I will definitely choose this hotel in near future
01 December 2013
Rated 5.0 out of 5.0 by YYZteo Thank you Grand Standford
InterCon Grand Standford offers great value. Among the pros: easy access to Star Ferry, MTR and serviced by the Airport Express shuttle (K3). Since my last stay more than four years ago, the rooms have been elegantly updated. Concierge staff are knowledable and always willing to help. The only con, which isn't much of a con in my view, is the distance to the MTR - a five minute walk to TST station.
30 November 2013
Rated 5.0 out of 5.0 by SJFaj Best Hotel In Hong Kong
We stayed in the Intercontinental Hotel for a total of 5 days and the service we received was way above our expectations. All the staff made us feel so welcome and as we are frequent travelers and our party of four did not want to leave...
The staff could not do enough for us and the location of the Hotel was fantastic.
We will remember this stay for a long time as we have not received service like this hotel provided in many high end hotels.
The hotel was spotless as I am very particular about cleanliness in any hotel...
The shower was the best...so much pressure...you did not want to leave... we stayed at the crown plaza in London this hotel could not compare....
We highly recommend you go and experience the ambiance and the service that was provided to all guests.
30 November 2013
Rated 4.0 out of 5.0 by Megan88 Fruit in room not fresh & great service at Lobby
The welcoming fruit in room is not fresh.
The service at lobby is great.
29 November 2013
Rated 5.0 out of 5.0 by Dave424242 Bed Uncomfortable
Some some reason i never got used to the Bed, It was uncomfortable , staff changed the mattress but no help. other then that its a very nice Hotel, excellent service. will stay again.
29 November 2013