Rated 4.1 out of 5 by 194
Rated 4.0 out of 5.0 by sheron Comfortable bed and free breakfast
i like the free breakfast and the bed~
but the location of this hotel is a bit far from the main shopping area, so we always need to take taxi for travel.
09 October 2013
Rated 4.0 out of 5.0 by strawberrypie good
09 October 2013
Rated 5.0 out of 5.0 by JUNKAZAMA Overall pretty good
The hotel's location is better.
No concierge service, luggage need their own transportation, concierge services without feeling a little uncomfortable.
But the hotel facilities is still relatively good.
Bed very comfortable.
05 October 2013
Rated 4.0 out of 5.0 by Harry33 Clean, comfortable and quiet place for short stays
Stayed at this location a few times over the past couple of years. Always found the rooms to be clean and comfortable with quality mattresses and pillows.
Although it's a bit inconvenient for public transportation, it is located on a quiet side street and it has never been difficult to find a taxi or even walk the15 to 20 minutes to the nearest Metro station at the nearby KK Mall.
The only criticisms I would have are regarding the breakfast and internet:
As for the breakfast, the variety of options is sorely lacking as others have mentioned. It's rather surprising actually that this continues to be an issue.
Also a problem would be the internet connection. It's typically unstable with frequent disconnections and very slow. Sometimes will take 3 or 4 attempts to get a single website homepage to finish loading. Makes it difficult to accomplish any meaningful work while in the room.
If both the breakfast options and internet connectivity could be improved it would much appreciated.
03 October 2013
Rated 1.0 out of 5.0 by XuLaoTou Bad Housekeeping policy
I hang the DO NOT DISTURB sign outside the door and the Housekeeping staff acknowledged my instruction not to be disturbed. A note was slipped under my door to call for Housekeeping services should I require, otherwise Housekeeping services will only be available from next morning.
Around 3pm, a staff from Front Desk called my room, waking me up from my sleep to ask me whether I want to clean my room.
I complained to the Duty Manager, Andy about why I am paying the hotel to sleep and rest well and yet I cannot get my expected rest ?
The Duty Manager said it is their hotel policy to call the room to check each day. I find it utter nonsense ! I am a paying customer paying good money to your hotel to sleep, and I want to sleep only, I don't care what is your stupid hotel policy.
By the way, I am a Royal Ambassador Platinum member for the past 10 years, and this is the first time I come across a Holiday Inn Express saying they have no room services from the afternoon till next morning. It is printed on the card you slipped under my room door.
In my previous stay at this hotel, I was also not satisfied with the services of the Front Office Manager, Helen too. She is too rigid and inflexible person to deal with.
All in all, my rating for overall experience with this hotel is VERY POOR.
It is not in line with IHG's slogan of Great Hotels Guests Love.
I cannot sleep in peace even when I am paying to sleep at this hotel !
03 October 2013
Rated 4.0 out of 5.0 地點尚可,酒店新
02 October 2013
Rated 5.0 out of 5.0 by janda24 very good for the price
very kind staff, and good facilities for the price.
above all, beds and pillows are wonderful.
02 October 2013
Rated 4.0 out of 5.0 by GWR100 IMPROVED FOOD AT BREAKFAST, NOW MUCH BETTER , 100% recommend
I have stayed here many times in last 3 years.
For convenience and value its hard to beat in this area.!!
I did complain about food quality at breakfast before. However now its much improved so I fully recommend this hotel.
The new KK Shopping Mall is only 10 -15 minutes walk of 12 RMB taxi ride if as a westerner you need to have Starbucks and other familiar names.,
I recommend the hotel work with KK mall to offer shuttle rides to the Shopping Center in return for advertizing the hotel there.
I am self employed and my clients cannot afford for me to stay Intercontinental or Crowne Plaza so this is a great alternative.
02 October 2013
Rated 4.0 out of 5.0 by HDJA Decent for the price
Not fancy or luxurious but a very nice place to say for the price.
I would certainly go back when in Shenzhen
The breakfast though leaves a lot to be desired.
30 September 2013
Rated 4.0 out of 5.0 by lucyliu6666 Good hotel
This is good hotel, the bed, the pillow is very good.
29 September 2013
Rated 4.0 out of 5.0 by nicholas2011 The uncomfortable bathroom
When I check in this hotel I found a used toothbrush in the corner of the shower space, I'm confuse the room service clean this room already or not, maybe they didnt see it. but anyway make me feel this bathroom is not clean.
25 September 2013
Rated 4.0 out of 5.0 by Kouc Good!
It's a good hotel for biz trip or relax. Room is clean and service is nice. Thanks.
25 September 2013
Rated 4.0 out of 5.0 nice room
Although location is not very convenient, a little far from the subway station. The room is very comfortable,and clean. Staff is nice and effective.I spent a nice time with my boyfriend.
24 September 2013
Rated 2.0 out of 5.0 by omomok 感觉很不好
22 September 2013
Rated 5.0 out of 5.0 by jkjkjk i like this hotel
It is realy very comfortable, quiet, and good shower.
22 September 2013
Rated 4.0 out of 5.0 by EricCEG no bad hotel
the location is not so good,it take 15 mins walk to the MRT station.breakfast doesnt have many choice.
21 September 2013
Rated 4.0 out of 5.0 by vasks 整体管理和酒店情况满意
住过几个holiday inn express。深圳的这家是整体感觉最好的，服务很亲切，环境不错。如果餐点再有多一点的选择就更好了。
13 September 2013
Rated 4.0 out of 5.0 by Emilylin Every things are well
the location is very convinence, neary by Luo Hu Train station.
12 September 2013
Rated 4.0 out of 5.0 by Cybersu Good value hotel
Comfortable and clean room. Relaxed atmosphere at the reception area. Three minutes walk to Mcdonalds and fifteen minutes walk to the nearest subway & MixC. Hop onto the taxi for a short distance drive to the popular DongMen shopping street. An overall good stay!
11 September 2013
Rated 5.0 out of 5.0 by Alexliang40 Good value in Shenzhen
It is my first time staying in this hotel. The location would be the only down side of this hotel. But it is not a big problem that you could easily take a taxi. Besides, I booked a one bed room but finally it come out I need to stay in a double bed room. I know it is due to my plane delay that they could not keep the room for me. But still, I do not feel good about it.
10 September 2013
Rated 5.0 out of 5.0 by Marc76 Several times staying in this hotel.. Good as usual
Like the location. Around 15mins walk to KK100 mall and Mixc City. After business discussion, going the above 2 places are just nice to tune the life back . Bed is comfortable. Got a good sleep although got people knocking the wrong door at night, but it didn't impacted my good dream. Breakfast is with limited variety but it is ok to me.
06 September 2013
Rated 2.0 out of 5.0 Not a good place to stay
The biggist problem for this hotel is that accoustic seperation is terrible. You can clearly hear the sound of wather flow whenever the neighbour is using the toilet. The sound is very annoying. Also, the corridor and the room is filled with very strange smell, which is very difficult to tolerate. The stuff however, is very polite and helpful.
20 August 2013
Rated 5.0 out of 5.0 by Penny83 all just great!
All just great. I just want to note that the staffs were very helpful.
12 August 2013
Rated 5.0 out of 5.0 by TongTong Comfort as expectation
Always choose Holiday Inn since it is comfortable with reasonable charge. Thank you for the service making me feel like home.
09 August 2013
Rated 5.0 out of 5.0 by RichezIHG 6 days of great stay
Great value & a no frills stay.
I enjoyed the stay very much great rate,good room & facilities.
Frontdesk are friendly & speaks reasonable ENGLISH.
Hotel has a cosy laundry room at level 3 for DIY laundry & ironing. Nice touch.
Stays come with FREE breakfast that is reasonably well spread .
Area for improvement, would be nice if the room comes with a mini fridge for the occasion storage of dairies & fruits.
The hotel support GREEN movement & should have option of NO CHANGE TOWEL too.
Shall return again whenever I visit Shenzhen & Hong Kong.
08 August 2013
Rated 4.0 out of 5.0 by Chou Very good service and convenient location
Good service. Reasonable price. Convenient location (only 10 minutes to the main train station). In a neighborhood where you can experience the life style of the local people.
07 August 2013
Rated 5.0 out of 5.0 by alickes 感觉很好
05 August 2013
Rated 3.0 out of 5.0 by SingGene Massive dip in standard
12th floor - aircon control not responsive. Room aged badly. Carpet is worn. Stain marks along basin.
Worst : wallpaper n panel besides bathroom glass panel looks bloated, clearly sign of water seepage.
Overdue for a renovation.
04 August 2013
Rated 4.0 out of 5.0 by LS030201 best location and value for money
It is one of the best stay i have ever with comfortable bed and great service. The hotel is located in the central and it is convenient to get to the railway station where you can transit to Guangzhou or Hongkong. Nearby there are lots of restaurants with different cuisine and different classes. You can enjoy best food whenever you want. the most important factor for me to stay here is the price. It is value for money. I will still stay here next time I visit Shenzhen.
02 August 2013
Rated 4.0 out of 5.0 Comfortable bed and good customer serivices.
Good value added services to member inlcuding check-out flexibility. Some hotels having rigid check-out time and this is something most customers don't like. Being Holiday Inn Express member, we are offering late check-out 14:00 is an advantages and attracts more customers no matter business or for vacations.
Food can be improve by providing more choices especially breakfast. Coffee needs more variety.
01 August 2013