Rated 4.6 out of 5 by 202
Rated 5.0 out of 5.0 by ChristopherE Wonderful service and the best view
Had a great visit at the Intercontinental Hong Kong. Everything was great from the service at the airport arriving and departing, the rides in the Rolls Royce and the Mercedes, the view of the harbour from the room, the great room service!!
A real show of appreciation to the doormen, who were very helpful every time we took a cab to get around the city. We really loved the service!! We will definitely be staying at the Intercontinental Hong Kong the next time we're in town!!!
05 December 2013
Rated 5.0 out of 5.0 by per5ephone Luxury and Service
Upon arriving to the hotel, you will be welcomed by the spectacular view of Hongkong Harbour, It's just breathtaking.
The rooms are large and have a magnificent view too.
My check-in was fairly late and the hotel was buzzing with guests, but the check-in was efficient, friendly, and I got to my room within 5-10 minutes. In the room, a nice bowl with seasonal fruits was standing in the middle of the couch table .
Before arriving to the hotel, I only found out HK transport do not accept credit card payment even over counter so I called concierge for help. She had the doorman ready to pay my taxi at the door and bill to the room.
I must say this hotel has the Best In-room dining menu I've seen so far. The food was absolutely delicious although pricey. Nobu is downstairs but you can have it in your room.
The staff is very friendly and attend to all your needs. A true and magnificent GEM !
04 December 2013
Rated 3.0 out of 5.0 by Disappointed70 'A tale of 2 cities'
The intercontinental Hong Kong has undoubtedly one of the best locations in the city, albeit on the Kowloon side, the breath-taking views of the harbour are even more impressive than expected and it is easy to get anywhere on either side of the harbour.
The hotel does however offer 2 completely different experiences depending on whether or not you go for the harbour view, club access approach and use the hotel restaurants or you take a more standard approach with a Kowloon view experience.
Our first 2 days at this hotel were very disappointing verging on miserable and in truth I would have given 1 star rating at best. We had the same great expectations as everyone else having read the great reviews. Our 3 night stay was the pinnacle at the end of our 10 year anniversary tour of china which included a number of other intercontinental and st.regis hotels.
We did however come to realise that there is an underlying snobbery / class system at this hotel which made us feel very uncomfortable. As am ambassador member and platinum ihg member one automatically gets upgraded and receive a fantastic level of service - however not at the Hong Kong branch. Upon check-in we were informed we could not be upgraded because we had redeemed priority points for the room, we were informed that we couldn't have a harbour view (despite the fact the hotel boasts that 70% of all rooms have a direct or partial view) however for a very substantial premium we could. We we're also told we couldn't have club access, however again for an additional substantial premium we could have this also. When I asked to speak to the duty manager she said as the hotel was the intercontinental flagship their policy was not to recognise ambassador status for redemption bookings. This contradicts totally every other intercontinental I have stayed at including other flagships such as Le Grande, Paris, Amstel, Amsterdam, and Willard, Washington, D.C.
I was incredibly patronised by the manager, who actually used the discussion to train her assistant to tell any future members to have no expectations either. They claimed they had given me a better room overlooking the plaza (which doesn't exist). Disappointed we went to our room.
You can imagine our frustration therefore when early next morning we were awoken by constant rumbling and drilling noises through the room. When I opened the curtains I was amazed to see our 'plaza view' was in fact a massive construction site. Albeit directly below was the infinity pool ( which is therefore also next to construction site ). We suffered in silence as this was a Friday morning and we assumed that would be it. However, first thing Saturday morning the drilling woke us up again. When I spoke to the same duty manager Again asking why she had actually put us in undoubtedly one of the worst rooms in the hotel she claimed that many guests liked that view - a construction site??? And that no one else had complained of noise - I can't believe this and it doesn't say anywhere on the website that construction work in on-going. I felt that managements dealing of our complaints were very badly treated. Had we left at this point, this would have been a 1 star rating.
We were however contacted by the hotel guest relations director who was actually courteous, professional, constructive and pleasant ( unlike her earlier colleagues who I shan't name and shame ). The damage done was such that we didn't want any last minute consolations to make us feel better however eventually she convinced us to at least use the club lounge for the last day.
On the other side of the hotel, with the amazing views and with the stunning service in the club lounge, yes I can see why this is a world class hotel. The smile from the waitresses in the club lounge alone was enough to raise our rating of the hotel and we left next day with at least some fond memories.
In conclusion, stay here if you want to splurge, the harbour view and the club lounge are probably worth the cost, however if you don't want to extend this far don't settle for second class. For the same money you can first class elsewhere. And if you are an ihg member don't expect anything aG all and you won't be disappointed. So Half 5 star and half 1 star results in an average 3 star rating.
04 December 2013