Rated 4.2 out of 5 by 75
Rated 5.0 out of 5.0 by Tom1o7 A Five Stars Paradise in the Golden Triangle
I recently stayed at ICH JKT for 3 nights for business. The staff was really nice, efficient and helpful. I was located at the 9th Floor (Club Intercontinental) in a very spacious and comfy deluxe room with luxury amenities. The food at Rasa and Scusa restaurants was various and tasty and the staff attentive. The outdoor swimming pool was well designed and equipped and offered a beautiful view on Jakarta City. I did not have the opportunity to enjoy the Spa, but next time I will try !
Met all my needs like for any frequent traveler. Definitely.
25 November 2013
Rated 3.0 out of 5.0 by Kiku Very unstable wifi
While the Wifi is include with the room cost, it is quite unstable. It required me to re-enter login information ever so often…. like every couple of minute. It is near impossible to work on my computer if I need constant internet connection.
24 November 2013
Rated 2.0 out of 5.0 by nomura much expensive
there was no shaving lazer in the room. i needed to require it every night.
when i arrive, hotel staff explained me that if i wanted to add breakfast and internet, i need to pay 55 dollar more. but actually, i need to pay only 25 dollar for breakfast and 18 dollar for internet. the more detailed explanation was necessary.
in addition, while she explained me, she kept lauphing. it felt very impolite.
i cannot afford the value.
24 November 2013
Rated 5.0 out of 5.0 by Frankyan Warm service
I shall thank to the staff at reception who prepared a box of bread for my breakfast when I was heading for the airport early in the morning.
22 November 2013
Rated 4.0 out of 5.0 by Kazforward Must Hotel Comes Back
My 3rd times Jakarta, my 1st time stay in InterContinental Jakarta.
Good hospitality, smile, paying attention with all the staff.
Highly recommendable to everyone.
21 November 2013
Rated 3.0 out of 5.0 Comfortable stay but poor staff and disrupted sleep
I like staying in Intercontinental Midplaza Jakarta. Friendly staff and well maintained room.
However, I had some bad experience in my recent stay 12-16 Oct 2013.
The check in staff could not trace my historical stay at the hotel and welcome me as a first time visitor. I corrected her nevertheless.
She tried to recover the situation saying the hotel is full and she will upgrade me to the club floor level 12, but if I need the benefit of club floor I need to pay US$50/nite, which I decline.
She then tried to sell me internet access at US$25 for 24 hours access, which again I decline. Almost immediately, she re-offer 24 hours access at US$15. Within 3 seconds, I could have save myself US$10, not bad, but she look then very unprofessional.
Room was well maintained.
WORSE EXPERIENCE came every morning, at 5am, the staff at the club floor starts walking on her heels and waking me up. My room 1202 was right below the club floor breakfast restaurant, I found out. My complaint went unattended.
Spoils my whole experience of this hotel.
19 November 2013
Rated 3.0 out of 5.0 I was asked to leave the restaurant after be seated
On nov. 8th Friday night I was trying to dine at the Italian restaurant. At 10:50pm just 10 mins before the restaurant closed, I approached the receptioit at the restaurant entrance, I was confirmed that the restaurant was still open so the receptionist lead me to a table for seated, while I was reading the menu she came back to me and apologized that the kitchen had been closed for the day. Even the receptionist asked me to leave the restaurant politely, I do believe that the manager of the restaurant should have handled such situation diplomatically rather than leaving it to the line member.
Leaving the Italian restaurant with hunger, I turned to the bar at the basement at around 11:15pm, it disappointed me again because it serves only drinks at that time.
Then I talked to the Duty Manager at the Lobby Reception Desk, I told him that I couldn't"t imagin such a branded intercontinental Hotell does not have any restaurants serving food after 23:00, he just repeated with saying sorry and added that I could order room service after 23:00.
Actually all restaurant staff and the Duty Manager were so polite when they responded me, I just wanted to point out that there is opportunity for Intercontinental Hotel to train the managers to be more professional in the customer service industry. For instance, when I reflected my situation to the Duty Manager, it referred that the hotel service did not meet customers" expectation, in the first place the Du Manager should have showed how he understood my situation instead of telling me what to do (I was told to order room service). If the Duty Manager had practice to offer assistance he would have make me feel better. If I were the Duty Manager I would ask the guest if I could help to order room service for the guest.....it's all about feeling.
16 November 2013
Rated 5.0 out of 5.0 by MMmullie7 Excellent Room Totally Comfort
I had the fortune of staying in the Presidential Suite for one night weekend stay. The room is absolutely amazing. It is HUGE, has two bathrooms, an amazing shower, a luxurious bathtub, dining room, kitchen, and living room. Great rooms, very modern and comfortable!
14 November 2013