Rated 4.3 out of 5 by 151
Rated 5.0 out of 5.0 Outstanding Service by one of your staff
After checkout yesterday I left for a business appointment. On my way there I discovered that I had mislaid my wallet. As I was due to leave Jakarta for the UK a few hours later this was immediately a major source of worry. I called the hotel Club Lounge and spoke to Melati.
Melati took immediate personal responsibility for finding my wallet. She checked several places in the hotel (room, lounge, front desk, lobby lounge) that I had been during that morning, as I could not remember where I had last seen it. Melati found the wallet, intact with all cash and credit cards etc. secured it, called me and delivered it to me when I returned to the hotel to collect it.
I could not have been more relieved. Melati's quick thinking and decisive action was a great piece of leadership and a great credit to the IHG Jakarta. Thank you again.
The rest of my stay was friendly and memorable too. I will certainly be back again.
11 September 2014
Rated 3.0 out of 5.0 by Wtey Cleanliness of room
On my first night of checkin, didn't realize the drinking glass in the toilet was full of stains and stains found in the bed sheet too.
I have left a note on the bed questioning the stains in the next morning before I go to work. By then when I back, the drinking glass was either being washed or changed. The bed sheet was changed too.
On the second day, the basin top is dirty again. I can see some hair on the top and no one clean the basin top. Btw, I noticed the long hair was there till I checked out. I should have report this but due to I come back late to the hotel, I am tired to complain. FYI, I do have a picture of the stain drinking glass and bed sheet.
Hope my next stay will be a more pleasant and clean room.
09 September 2014
Rated 5.0 out of 5.0 by ASEAN traveller What a IHG property should be
Excellent service and very attentive staff. Very good F
07 September 2014
Rated 3.0 out of 5.0 by Visitor in August 2014 My stay in Intercontinental Jakarta
In general it was ok, however, price is high compared to other hotels and compared to offered services. e.g. food varieties are limited and taxes are high.
05 September 2014
Rated 5.0 out of 5.0 by KC Sin Comfortable room and good food
Good location, guest room are big and clean.
Very friendly staffs.
05 September 2014
Rated 5.0 out of 5.0 by EnyWi Great experience
Nice staffs and very friendly. More variaty menu for breakfast. Check in and check out processed smoothly.
04 September 2014
Rated 5.0 out of 5.0 by Mark&Trudy Excellent service once again
Thank you InterContinental Jakarta Midplaza team for your ongoing excellent service and another great stay at your hotel. Sitting at the bar in the Scusa Restaurant watching the rugby and enjoying the pizza and beer made for a great night.
02 September 2014
Rated 4.0 out of 5.0 by Tuntun Breakfasts
A wide varieties of foods that include local and international tastes. Friendly staffs who asked on your needed and offered something like good-brewed coffee. Easy availabilities of transports and good security.
01 September 2014