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Resort Jiuzhai Paradise

Rated 3.8 out of 5 by 40 reviewers.
Rated 1.0 out of 5.0 by 前台极其糟糕,不推荐 作为优悦会的白金大使会员,我预定的是“山景豪华房”,前台告诉说升级到行政房型,但不含待遇。 进房间后发现景观非常差,只能看到对面阳台。叫来大堂经理询问,经理说“行政房和豪华房是一模一样的,区别只在含不含行政待遇”。前台给我“升级”到一模一样的房间,不含待遇,然后还把山景弄没了。也就是说,九寨天堂洲际对白金会员的待遇其实是降级房型? 退房的时候前台竟然要收我50元的宽带接入费!ihg早就规定了会员免费使用网络,在我的提醒下才取消这50块。 还有,退房做预授权终结(刷消费)的时候竟然不会操作,刷了20分钟的卡都完成不了。 综上,前台极其糟糕 17 February 2014
Rated 4.0 out of 5.0 by Good hotel but poor staff. As an IC hotel, this hotel may be a little outdated when compared with other IC hotels, the window looks dirty and seems not be cleaned for a long time, and the floor looks the same, furnitures in room need maitenance. The last thing you should know, hotel staffs stand still when saw you carry large bags, just as they can't see anything! 14 January 2014
Rated 5.0 out of 5.0 by Comfortable bed and great housekeeping service The housekeeping service impressed me so much!!! clean well and also fold my clothes.However I do hope the buffet at dinner would give the guest more option to choose , cause the buffert price was not low and hotel suppose serve more stlyle of dish.I DO like the breakfast at your hotel ,fresh food and honey are both my favor,except the dinner buffet which make me a little bit disappointed. 17 December 2013
Rated 3.0 out of 5.0 酒店大堂和餐厅温度太低。 酒店大堂和餐厅温度太低,好像没开暖气似的。在餐厅吃饭,饭菜一下就凉了。我差点感冒。五星级酒店,连暖气都不舍得开足,是很不应该。我不建议秋冬季节去九寨天堂。 28 November 2013
Rated 3.0 out of 5.0 by Fair hotel only As grade at 5 stars, it's not really up to the standard. The washroom cleanliness should be improve. 27 November 2013
Rated 2.0 out of 5.0 by 服务态度真的有待提高 这是我住过环境最好,服务态度最差的洲际了。之所以还会推荐给其他朋友也是因为他的环境和风格,确实很有特色。服务态度差也是针对前台。来办入住就看到一位冯姓单名的小姐,拿着电话在骂骂咧咧,也不接待客人,就和旁边的同事抱怨客人如何如何,也完全不顾及我就等在傍边等着,只爆粗口。等骂完了,才问我有什么事,办入住的过程也心不在焉,态度十分不情愿,向来真的是还沉浸在刚刚的电话中。事先看过其他网站对于这酒店的评论,真的是5星的酒店1星的服务。相对于餐厅以及行李员的服务态度来说,前台这类面子工程真的是做的太差了。来拿个饮料券也是百般刁难,真的不知道培训的时候有没有听。吓得我客房卫生间热水不热,也不敢打电话修理,洗好果然华丽丽的感冒了。 27 November 2013
Rated 4.0 out of 5.0 by Memorable Experience Quite a nice property with unique local characteristics that make it a very memorable experience. Staff are generally quite nice and try to be helpful. Certainly a place to visit again. The restaurants have some great local specialties. Though surprisingly the room service food is terrible. Strongly recommend going to the restaurants, avoid using room service if at all possible. The spa hot springs are also a very nice touch. Makes for a great relaxation after a day of hiking. 27 November 2013
Rated 3.0 out of 5.0 by Beautiful place but not ICH standard Jiuzhai is a sensational location with truly world class beauty and the resort concept is also great. maybe it was the wrong time of the year (nov) and the staff were tired but this resort does not match the IHC luxury standard that should accompany the brand. The resort is certainly popular and was apparently full the weekend we visited. However staff presented as inexperienced and not used to foreign guests. food quality was average but expensive and was only equal to food available in town. I have visited the regions several times over the past 6 years I suspect that this hotel is focussed on attracting and primarily catering for Chinese visitors. 23 November 2013
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Resort Jiuzhai Paradise
  • Jiuzhai Paradise
  • Jiuzhaigou , 623402
  • China, People's Republic Of
  • Front Desk +86-837-7789999

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

German, English, Japanese, Chinese

Pet Policy

Contact hotel for details
  • Local Time

    12:04 AM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • Chinese Yuan ¥ (CNY)

    Accessibility

    • Service Animals Allowed
    • 3 Room(s) with Accessibility Standards
    • Parking