Rated 3.8 out of 5 by 66
Rated 2.0 out of 5.0 by rockywindsor Excellent Property, Terrible Service
Paid an unbelievable cost per night for executive suite. Had called IHG Customer service to have a separate Rollaway bed in the suite for third person as we were arriving at midnight, and was assured that it will be so. But, after check in at midnight, there was no extra bed in the room. Had to walk almost 800 Meters to the room, and found the key will not open the room. Came back to reception, to get another key to finally open the door. was told the next day the Executive Lounge is not open. Was told to use complementary drinks/snacks in their bar. Went to the bar, they said our room is not on their list, so will not give us complimentary drinks. Finally got this sorted, was told they have no Juices, only soft drinks and tea/coffee. Was told we have to order the snacks from a short list, and will take 30 minutes for delivery,
I am a Platinum Elite member and have never seen such atrocious way of treating a client in IC Hotels, leave aside a Elite member. I was so turned off by the way the hotel treated us that I will probably make it a point not to go to the IC hotels any more. I stay at least 60 to 70 nights a year at Holiday Inn group of hotels every year. From now on, I am taking my business elsewhere. They can keep their Elite Status benefits.
26 October 2014
Rated 5.0 out of 5.0 by Pucca Great resort
Enjoy the exprience, room is special with furnace to keep ourselves warm at high altitude. The breakfast is a bit crowded, with so many guests here.
25 October 2014
Rated 5.0 out of 5.0 by JuzhenCaptain 难忘的体验
09 October 2014
Rated 5.0 out of 5.0 洲际酒店实在完美
08 October 2014
Rated 4.0 out of 5.0 by 爱上迷途 人间天堂
18 September 2014
Rated 5.0 out of 5.0 by CY-人在旅途 非常值得入住的酒店
九寨地区最好的酒店，去九寨沟旅游的话，非常值得入住。 环境超好，房间也不错。 晚上还有演出。 就是房间苍蝇比较多；在酒店吃饭不便宜。
16 September 2014
Rated 1.0 out of 5.0 by Brucey0322 Terrible experience
First of all, I don't understand why you rejected the review I wrote earlier. What was so 'irrelevant or inappropriate contents' about my review. Anyways, I am re-writing.
1. Mountain view room
Booked a mountain view room, never offered one. First room was a view of bunch of other rooms balcony. Second room, little bit better, but I won't call that a mountain view as you describe.
2. Poor Staff services
Even though several managers were helpful later, it was only after I complained about your service. In the first place, no one even offered to help me carry my luggage. When I complained about it, the staff told me "We don't have enough people" as a reason for that. This is very inappropriate comment from you. When you know the reason, why don't you fix it?
After I saw the bowl of noodle I ordered just came out, it took me additional 15mins plus to start eating. Because few reasons. First, your staff couldn't find my seat. Second, no chopsticks brought. When I asked for my chopsticks, he brought one but carrying on the chopstick side where I eat. I asked to change chopsticks, and took additional 10mins. (Another staff who I asked brought one eventually)
4. Chaotic breakfast buffet
I think you already know how much people are there at once, each trying to compete over food.
5. No air condition system
Air condition doesn't work. I asked staff, she says that it doesn't work originally (your policy?) and told me to open the window and close the insect-prevention web. First, I think this should have been noticed to me prior to my check-in, Second your insect-web in my room was not fully protecting my room. It had a big gap between the window and the web, letting all insects to come in.
6. Service for Amabassador
No special service or any free-drink offer. I actually doubt you ever gave me a room upgrade, because I don't know what the other rooms look like.
This is not a Intercontinental hotel level service you offer, you seriously need to improve a lot.
12 August 2014
Rated 5.0 out of 5.0 非常有特色的酒店
06 August 2014