Rated 3.8 out of 5 by 56
Rated 4.0 out of 5.0 by Champagne123 Better than expected.
We read negative reviews about the service at the resort before we came. We instead had a pleasant experience except for 2 things ---- (1) the bed was very hard. So much so that we felt it painful to sleep on. We were there for 4 nights. (2) we had to check out very early due to the closure of the road to the airport because they were upgrading the roads. So we quickly settled our bills ( for 2 rooms) before we had our breakfast at 6.30 am with the intention to go back to our rooms after breakfast to pack up and use the toilet. We were told by the cashier that once we have settled the bill we cannot go back into the rooms! We are frequent travellers and have not heard of such a ruling. The management should be more understanding towards our circumstances. We merely wanted to avoid having to face a long queue if we were to settle the bill after our breakfast and that would also mean we have to rush through breakfast as there was a huge crowd at the breakfast hall.
Overall we found the staff pleasant and they tried their best .
We liked the glass house effect of the resort as it gave us the feeling that were seated outdoor. The landscaping and lightings are very
20 July 2014
Rated 5.0 out of 5.0 by InvaderZimm Amazing
We have stayed in Intercontinental locations on three continents and this ranks among the best. The mountain views, amazing domed lobby, breakfast buffet in glassed forest, and terrific concierge made our stay at this exotic location a dream.
29 June 2014
Rated 5.0 out of 5.0 by sasa0510 愉快的入住
23 June 2014
Rated 3.0 out of 5.0 by Mipsy Uncomfortable bed, poor service and chaotic buffet breakfast
My daughter and myself stayed at the hotel for 3 nights. For those 3 nights, we had the worse sleep quality. The bed was hard and uncomfortable. We could feel the spring of the mattress poking into our backs. Although we complained about it to the reception at 4 am in the morning, nothing was done. We had to complain a second time at 8 am and all they could do was to add an additional duvet to the bed which did not help at all. The beds were worse than what we experience in a 3 star hotel. We asked for a change of room but our request was ignored. Breakfast was chaotic at the restaurant. We were not shown to our table, we had to look for one ourselves. All the tables were communal sharing so for the two of us, we have to share our table with four other guests. We have to guard our seats so that other guests will not take our seats. It was just complete maddness every breakfast. This was the worse international class hotel that we have stayed in so far.
12 June 2014
Rated 5.0 out of 5.0 by heroine 名符其实的天堂
10 June 2014
Rated 3.0 out of 5.0 by wb_3721 需要做出改进
03 June 2014
Rated 1.0 out of 5.0 by Stella Rocks Attention: Lost my Purse during my stay and no response from the hotel.
Monitory Video records shows I haven't taken bright yellow purse out after my check in on May 10th. I am staying because of our team meeting event. During my stay, I haven't taken my purse out to any other location. Hotel staff called to confirm this point as they have gone through the monitory video of my activities.
Hotel staff showed reluctance in further helping me. I have to check out and catch up with flight in the morning of 12th. You can sense that hotel staff in the lobby doesn't want to help, the eye contact is missing, so is the tone when we are talking.
It has been 1 week after the loss, still no proactive following up from this hotel. No compensation, no investigation result and nothing.
I was pretty frustrated as I have lost 1000yuan in cash, my ID and my bank cards. I have to reapply for all those cards after getting back to Shanghai and we all know how frustrated this can be.
I am extremely angry about how I have been treated with silent response from Intercontinental Paradise Jiuzhai.
Thus, I strongly don't recommend my friends or colleagues stay in this hotel as a IHG Guest Member.
19 May 2014
Rated 4.0 out of 5.0 by HKG guest Not up to standard housekeeping service
We have 3 people staying in 1 room with an extra bed. Everyday when housekeeping clean the room only 2 sets of amenities were replenished (like towel and bottle water). Also the used cups are not cleaned unless I left them in the basin in the bathroom before I left the room in the morning. I don't think this is a service standard of a 5 star hotel.
This is not affecting our stay too much, but disappointed.
19 May 2014