Rated 3.8 out of 5 by 40
Rated 4.0 out of 5.0 by LLotr 性价比一般
13 November 2013
Rated 4.0 out of 5.0 by MiracleSaga comfortable room and great service
This is my first time to go to JiuZhai, it is a beautiful place, It's a perfect night.
04 November 2013
Rated 4.0 out of 5.0 by Virtue 九寨天堂，梦幻之旅
服务：①客服在办理入住手续的时候，效率不高，而且有些大意，居然没有给我发放“优悦会”会员专享的欢迎饮料。嫌麻烦，也没有叫他们补，因为赶着要去九寨沟玩来着，估计也没时间使用；②酒店的配套服务相当的齐全，天浴温泉，188元/人，“九寨天堂，梦幻之旅”演出，150元/人，超赞！如果有时间，一定要去欣赏，因为你将得到藏族朋友给你的最高礼遇；③Spa & 桑拿、健身房、室内游泳池、商务中心、会议室···应有尽有；④印象比较深的，是进预定大厅旁边的“天堂留言墙”，彩色环保纸、铅笔，各种建议意见，还有各种祝福，写满了整面墙，看了很温馨，感动，酒店推行的环保旅行，也是值得称赞的。
21 October 2013
Rated 4.0 out of 5.0 by Zuo123 Great Experience with Small Disappointments
Overall, it has been a great experience. We stayed at this property for 3 days after our 2 day visit to Jiuzhaigou. The resort is very relaxing and the room design truly show case the local culure. The room is also very spacious. We've tried all the restaurants at the facility including Sichuan style, Tibet style and Qiang style. All food we tried are quite tasty and the service are very good.
Couple of small disappointments: first of all, the hotel had a swimming pool and I've seen promotion videos of this hotel in IHG channel in Chengdu featuring this huge swimming pool as constant temperature. Unfortunately, it was only room temperature and no water cirulation was at service. As such, when visting in Oct, it is literally impossible to swim. In fact, over my 3 days stay there I have never seen anyone swim in that spacious pool. The gym there is very basic, don't even have one running machine.
Besides, it took me by surprise of the attitude and helpfulness of the concierge which Intercontinental is supposed to be famous for. The staff at the concierge is not very friendly and whenever we ask for local advice we get an impression that he is impatient and try to provide a quick answer and get rid of us. We asked for the places to vsit near by,he recommended the Gan Haizi. On our way there, the local driver actually recommended us a better horse riding option. When we go back and confirm with the concierge, they would then tell us the place like Zhong Ze Valley. That was disappointing to get an easy answer rather than a good answer. I'm interested in visiting the wild life reservior for Monkeys in Bai Shui Chuan. Though I apporached the concierge twice in two days of differnt staff they are very unwilling to help me get a transport always trying to convince me that's too far away and don't visit.
Thirdly, the hotel have swans and other waterfowl swimming in the lobby which was very nice but after stayingthere for one day and obseving these lovely creatures. I was sorry to see all of them got one wing cut so that they would not be able to fly away. I feel really sorry for these birds when finding that out.
Lastly, this is the first IHG hotel I've stayed that did not recognize me as a platimum member. No greeting, no prepared check in material, no welcome fruits, simply nothing.
Having said all the little disappointments above, I would still consider this experience memorable and a good place to visit again but probalby in summer so that we can enjoy the beautiful swimming pool.
21 October 2013
Rated 4.0 out of 5.0 2013十一期间入住，还有可提高的空间
入住时间：Oct 3-5 2013
15 October 2013
Rated 5.0 out of 5.0 by liyan Food and Location
It would be more perfect when the buffet having more species, such as other country food.
Location is good. I suggest that the fast and free bus should be going from the hotel to Jiuzhai, Huanglong or others.
05 October 2013
Rated 2.0 out of 5.0 by Kat1411 Duty Manager
1) I am Ambassador member, but my room was not upgraded when I checked in. Then I called the Duty Manager Eva, she brought me to another room, she said it is an upgrade, but the room is actually worst then the room I checked in.
2) I asked the concierge to get me taxi to go to Jiuzhaigou but he said all the taxis are fully-booked so he booked me chartered taxi which is twice the price. When I asked other people how they get to Jiuzhaigou they said they took taxi and they didn't book a day in advance, the taxi is available any time.
3) The girl at the Reception doesn't speak English at all when I checked out.
4) the restaurant waiters do not have the same knowledge, the one at Zhang Bar did not serve as the way the should be, so I asked other waiters to serve instead.
04 October 2013
Rated 4.0 out of 5.0 优美的酒店，良好的服务
04 October 2013
Rated 5.0 out of 5.0 by LH24 The facilities are amazing
Spectacular view, nice lobby, comfortable room, great experience to stay with the hotel
04 October 2013
Rated 3.0 out of 5.0 by Simbaxin Good hardware, but poor software
Jiu Zhai Gou is an amazing place, but Jiu Zhai Intercontinental yet has a few things to imporve.
It is abt half an hour drive to Jiu Zhai Gou, not far away and avoid noise and population
all my family enjoy the food, from westen sandwich to Tibet style, the restaurant's decoration looks unique and beautiful
Need to improve:
We had a big suitcase when arrived, but at the door no one keen to help until I really request.
Most of staff are kind and polite,compare with the general standard in this area (such as airport, national park etc) But they need more training to reach an intercontinetal standard.
Room is big and comfortable, but floor (and carpet) is always dirty, furniture not well maintained.
although this is a resort hotel, I will say the facility is lack: no kid playground, swimming pool is not heated and guest need pay CNY158 for hotspring, spa quality is not satisfied, public area is always full of people-well, I understand this may due to great attraction of the hotel, but they not suppose to smoke!
25 September 2013
Rated 4.0 out of 5.0 by alansz 很好的酒店
22 September 2013
Rated 1.0 out of 5.0 by Tcpf Impressive hardware disappointed stay
The hotel has very impressive hardware, spa, swimming pool and 6 restaurant within the facilities. The room layout is cosy and comfortable in a very natural surrounding.
Unfortunately, the negative impression starts from the start of the stay. The swimming pool, gym, sauna are situated inside the spa, which will not be open until 1800 hrs in the evening. The guest will need to pay to use the sauna.
Although there are 6 listed eatery, unfortunately if the guest would like to eat between 1400 - 1800 and after 2200 hrs, there are very limited choice.
It give me the impression that all these facilities listed and eatery are to enable the hotel to achieve a 5 star rating. If including the actual usage of all the facilities and services, Itis not worthy of the 5 star rating.
11 September 2013
Rated 5.0 out of 5.0 by Kptay Great Service
I would like to commend the staff at Jiuzhai Paradise Resort for their great service. During our stay, my wife left behind her binoculars at a theatre in the nearby village. We discovered the loss when we were packing our luggage for early departure the next morning. When we sought help from the concierge, despite that it was after midnight, the staff on duty immediately called up the theatre, located the binoculars, and arranged for it to be brought back to us. This is indeed extraordinary service.
10 September 2013
Rated 5.0 out of 5.0 by simch121 Let me feel confortable and 100% hospitality
It was a kindly experience in service counter when you chek in/out.I am pleased to tell all of you that you should visit here in your life time.)
27 July 2013
Rated 3.0 out of 5.0 by QiQi great looking hotel - services need improvement
I booked the hotel for a luxury experience. The hotel was really good looking and the room was good.
It was a pity that the swimming pool virtually unusable because it was not heated. Then I wanted to use the gym and found the gym equipments were truly poor. There was no running machine. Then I thought I would borrow a mat to do yoga. There was no mat.
Another matter to consider: breakfast was not up to standard. orange juice was orange squash. Western food was very limited and the service staff did not understand how to serve the food properly ( there was no spoon by the cereals, and after getting the food, I had to search the spoon from another counter)
21 July 2013
Rated 5.0 out of 5.0 by Noel43 Excellent location, comfortable room, great service
It was the second time that we were staying in this hotel. They have improved the quality in general . The club in the second floor is perfect and the service very high level.
We regret that the room maintenance is not at the same level. For example, carpets are dusty and not cleaned with a vacuum cleaner
It is the lonely remark that we have to do for improving the already high quality of this hotel.
18 July 2013
Rated 3.0 out of 5.0 by travelblitz7 Could be so much better
This hotel has a great natural setting and InterContinental has built an impressive entrance and entertainment area. Unfortunately, this WOW-experience is only skin deep and as a guest of the hotel much is lacking. We requested a transfer from airport to hotel and were quoted RMB900. No details could be provided about an alternative, of which there are several and significantly cheaper. We ate at the hotel each night because there is little outside-hotel options, and found the restaurant service patchy, the food average and in the main dining restaurant we needed to wear our winter jackets while eating because nothing could be done to increase the warmth inside the restaurant. The pool/spa area is only open from 6pm until 1am which meant the day we decided not to visit the Scenic Area, we had nothing to do other than read our books in our room, as the lobby is cold and not well designed for comfort. Would we stay again - no, and if this hotel is representative of the InterContinental brand in China, it's unlikely we'd choose this brand again.
11 April 2013
Rated 4.0 out of 5.0 by John8888 Everything is good except Location & Member Benefit
Overall, the hotel is fantastic in hardware and services. Room is good and big, bed is comfortable. Check-in speed is quick. All the hotel staff are passionate.
The location of hotel is 20km far away from ticket office of Jiu Zhai Gou, about 30 mins by car.
The reception is not actively provide membership benefit, only if I asked.
18 January 2013
Rated 5.0 out of 5.0 童话之旅
14 January 2013
Rated 4.0 out of 5.0 by Daniel27 Good choice in Jiu Zhai Gou
Would be my No.1 choice when travelling to Jiu Zhai Gou during the non-peak season. Facility is ok but option of food is limited. Room is up to the standard and staff are mostly helpful. The transportation to Jiu Zhai Gou site during peak season might be a problem.
11 January 2013
Rated 5.0 out of 5.0 by bmwlovers excellent experience
excellent service,view from the hotel......totally different feeling from other inter hotels
11 January 2013
Rated 4.0 out of 5.0 by DianaH Dirty bathroom and scale
I couldn't help to notice the scale in both our rooms was full of heavy dust and hair, it was so dirty that I couldn't believe it from a 5 star hotel. Not only the scale, but also the carpet in front of the fire place was full of grass and mud. Under the bed there were used lotions, empty drink bottles, slipper, and other trash from previous customers.
The facility was all right, but the public area was too cold. The service was good, and if compare with the whole JiuZhai area the staff was excellent. We were pretty surprised about the cleaness in the room, it's probably the worst experience we ever had.
The bed was too hard for a western hotel brand, it would be much nicer if they're softer. Our friends and us couldn't sleep well at all on such a hard bed.
Another thing is no free warm water swimming pool. How could a 5 star operate without that? We were shocked to learn the water was freezing, and the warm spa costs money (we were now allowed to visit the spa before deciding to pay - and the spa front desk people had an attitude about it). This part was a big disappointment (especially) as well.
10 January 2013
Rated 3.0 out of 5.0 environment is good, close to JiuZhaiGou
room is good
internet service is poor as i was using ipad via a rounter
service of the lady at the check-in counter is poor, can't recognize the Priority Club Members
02 January 2013
Rated 5.0 out of 5.0 by edge111 非常好的一次入住和旅程
25 December 2012
Rated 5.0 out of 5.0 by jamesgl 童话般的世界
28 November 2012
Rated 4.0 out of 5.0 by Gunner Limited choice in selection of crusine in hotel.
Overall we were satisfied with our stay in Resort Jiuzhai Paradise. Nevertheless, there is one aspect for the management to consider. In view of the isolated location of the hotel and us not staying there with a tour group, we would have our dinner, after a long day out, in hotel. While I found there are a number of restaurants within the complex, somehow their food style are duplicating and gave us some tough time in finding what we would like. What I am saying are: there are three places for Xinjiang cruising; while there is one Sichuen restaurant, the Xinjiang ones also serve similar hot food; there is a western grill restaurant but also one of the Xinjiang restaurant serve roasted meat as their main course; last, coffee shop only serve buffet with no a-la-cart menu.
We were staying in the hotel for 2 evenings and had Xinjiang hotpot excitedly in the first evening. In our 2nd eveing, we were very tired from a long day and would like to have something simple. At the end, we choosed the buffet reluctantly instead of buying instant noodle from the shop in hotel.
21 November 2012
Rated 1.0 out of 5.0 by moyear1 dislike experience
This is my second time to live in RESORT JIUZHAI PARADISE, feeling the service here is very general. As a royal ambassador room unexpectedly has no any upgrade. But also gives me a not clean room. Do not have any administrative courtesy. Even Internet fee also charge. I am very disappointed, I won't choose here, hope this is not the whole intercontinental hotel level
04 November 2012
Rated 5.0 out of 5.0 by Joycez 床很舒服，服务好
02 November 2012
Rated 3.0 out of 5.0 by Arden Good facility but poor service
Hotel enviornment and facilities are very nice. However, service level is very poort. For example, very long waiting time to buy snacks from buffet restaurant; and when served gift fruits in room hotel actually did not provide knife or napkin and when asked for these hotel staff answered no!
30 October 2012
Rated 5.0 out of 5.0 by SPSGP Memorable stay
We stayed at the three bedroom suite for 3 nights and thoroughly enjoyed our stay there. Hotel was impeccable and service was prompt and excellent.
There are however two areas we thought the hotel can improve on. We were very disappointed with the buffet dinner - choices were lacking and for the price we paid for ie US$35 per person, it defintely wasn't worth it.
On the few occassions my group used the massage service, my relatives were horrified by the masseurs' hard-sell tactics. When we heard about it, we thought it was terribly unprofessional of the staff.
These two points aside, we would definitely recommend travellers to stay there. :)
27 October 2012