Rated 4.1 out of 5 by 394
Rated 5.0 out of 5.0 by Michele55 Anniversary Weekend Away
My husband and I have had the opportunity to travel to many interesting places in the world. We found that our stay at the Intercontinental was by far one of the nicest hotels that we have stayed. We will definitely be back to stay again someday.
19 August 2014
Rated 5.0 out of 5.0 by hopping9948 Nice hotel
Very nice rooms, pleasant staff, and very good food made it a pleasant stay.
18 August 2014
Rated 1.0 out of 5.0 by waynebg5 disappointing on many fronts
Upon checking in to the Intercontinental in Kansas City I was underwhelmed by the service and attitude of the 2 woman at the front desk. No personality or welcoming attitude.
Upon entering the room, my first impression was that the hotel was as bad as the last time I had stayed back in April.
The rooms are dark, dingy and didn't feel or smell clean. The Bathroom is very small and tired.
The phone next to the bed and the remote control didn't work. I called about the remote and the phone and went to my business dinner. Upon returning the phone was repaired, but the remote still didn't work. Also, I was very disappointed that there was a cheap flimsy chain on the door rather than a u-bolt for added safety and security.
My cell phone stopped working at dinner, so it is a good thing the phone in my room was repaired upon my return. I made 5 calls all to my home in Texas upon my return from dinner. 3 of them were for less than one minute each becasue no one answered. The last 2 calls lasted a few minutes each and the hotel charged me over $79.00 for these domestic calls. A little excessive and unacceptable from my perspective.
18 August 2014
Rated 4.0 out of 5.0 by LavKev Great stay
I just wanted to say thank you, for following up regarding the room service issue I had on August 11, 2014. I really appreciated the personalized service, within our meeting I neglected to tell you that I appreciated the outstanding service I received from Lucas and the woman who delivered my order on August 11, 2014. They were both polite and professional and despite having a food temperature issue the service level was outstanding and the follow-up customer service by Mr. Lamrani.
17 August 2014
Rated 4.0 out of 5.0 by srchutopia small room
Location was perfect, the hotel exterior was beautiful. But the price of the room was ridiculous for how small the room was. Also only two small, prepackaged coffee that was at best, a colored water flavor. Also the window had a large, face print at eye level.
The staff was wonderful.
16 August 2014
Rated 3.0 out of 5.0 by doc riverz Expected Better from InterContinental Hotels
I was here on a group trip with Giants Vacations (a fantastic outfit, BTW) so I did not actually choose this hotel. It was very average. I expected better than average.
1. No mini fridge in the room. Seriously? They have mini fridges in the rooms at Holiday Inn Express, one of your other hotels.
2. Unsecured parking, The parking structure was accessible from the side street at top and the round drive at bottom. No access control was in place.
3. Unsecured hotel. Since the 5-story parking structure was not secure, direct access to the hotel was easy on the lower 5 floors.
4. The fitness center was small, under equipped and unmanned.
5. When the rest of our group checked out (we stayed for several more days) BOTH of our key cards suddenly stopped working. They obviously killed all the group cards en mass. When I went to the front desk and pointed that out the man said, "No, you must have demagnetized your cards." Right, both cards, kept on separate bodies spontaneously demagnetized at the same time. I don't think so.
6. The pillowtop bed was nice. The sheets high quality. But the mattress felt a bit worn out. A bit saggy. It seemed my back-side was at a lower elevation than my head and feet.
7. Worst Internet connection EVER. Constant drops, slow.
This hotel seems to have lost its way. It feels oldish, dingyish, not old money (which I love) but old funky. Hospitality is not their prime directive. Bottom line, when I return to KC I will not be staying here.
16 August 2014
Rated 5.0 out of 5.0 by compwiz86 Best Anniversary Ever!
My wife and I had the pleasure of staying at the Intercontinental in Kansas City for one night to celebrate our second wedding anniversary. We booked the reservation using our annual free night certificate that comes as a reward with the IHG Rewards Club Credit Card. All that being said, I was expecting to have wonderful night at one of the better hotels in Kansas City but nothing our of the ordinary. What I received was anything but ordinary. Upon checking in, the front desk staff greeted us kindly and asked us what brought us to their hotel this evening. We simply replied that is was our second wedding anniversary and we wanted to stay somewhere close to the Plaza. The front desk attendant said, "I have something special for you. " My wife and I were upgraded to the Presidential Suite and given access to the concierge floor! I have always been treated very well from staff at any IC hotel I have stayed at but this was an amazing gift. You all really made our second anniversary one that we will never forget. Thank you so much!
14 August 2014
Rated 5.0 out of 5.0 by scotty620 Best staff, great location, luxurious accomodations
Definitely the best bang for buck. Between being right across the street from the plaza, the luxurious ambience, the incredibly courteous staff, and figure the price, the value can not be beat. If ever going back to the area, this is my place to stay. Best overall experience in Kansas City.
13 August 2014