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Kansas City At The Plaza

Rated 4.1 out of 5 by 408 reviewers.
Rated 2.0 out of 5.0 by Less than stellar experience The Intercontinental was the site of a relative's wedding, so I chose to stay there for the convenience. I was underwhelmed by some aspects of the level of service. Check-in took a long time because of the line; there were three weddings that weekend, and insufficient check-in staff. I was given a gift bag for the wrong wedding, which I didn't catch until a day later. When I tried to swap it, I again encountered a long wait at the counter and gave up. The dining room was understaffed at breakfast time for the number of guests. There was a long wait for service and the buffet was not kept well stocked. Worse, the staff refused to accommodate our party of 7. The first 4 were seated, but when the next 3 showed up, staff refused to provide extra chairs (which would have fit) for our table. Thus, our planned family breakfast gathering was ruined. Housekeeping replenished my towels, but somehow "forgot" to make by bed. On a positive note, the concierge and front door staff were friendly and helpful. 27 August 2014
Rated 2.0 out of 5.0 by Very Disappointed Thankfully the wedding party we were affiliated with had negotiated a lower rate as I would have been very disappointed to have paid full rate for this experience. The rooms were extremely hot. While seated in the Oak Room having a beverage we were sweating and the wait staff was less than friendly. I can't really blame him though as he was drenched in sweat from waiting tables. Apparently the room we checked in to had already been assigned to another member of the wedding party as when we returned from the ceremony and went back to the room to change we walked in on another individual that had a key to our room. Thankfully we knew him and he was at least half dressed. needless to say we were all quite surprised. The full size beds, somewhat a thing of the past in a hotel of this caliber, were not comfortable at all as we found ousrselves rolling to the middle all night long. One bright spot was the food that was served at the wedding reception. It was excellent 27 August 2014
Rated 3.0 out of 5.0 by Small room for price my wife and I try to stay as many times as possible in the summer months. after this stay though we're not sure if we will go back next summer. the room was small for the price we paid compared to some we have had in the past. In addition, the TV was not working the way it should. Probable the worst stay we have ever had there. 27 August 2014
Rated 5.0 out of 5.0 by Very nice experience Above all I felt the staff went above and beyond. It was a pleasure to receive good service. Everyone from front desk staff, Concierge, Valet to the gift shop was very friendly and willing to help. Nice, clean hotel with a nice pool area. I would definitely recommend this hotel and the location is super! If my travels bring me back, I will stay here again. 27 August 2014
Rated 5.0 out of 5.0 by ICH KC the Plaza I found the facilities to be extremely satisfying. The rom was exquisitely fitted. The meeting facilities were well done for the business that I was there for. Breakfasts and lunches were well done. 25 August 2014
Rated 5.0 out of 5.0 by Very Nice Very well attended from the time I pulled in until I departed. Room was nice with a great view. Will stay there again. 25 August 2014
Rated 5.0 out of 5.0 by Great Stay This was my first experience at an InterContinental property. The staff, hotel and the guest room were much more than I had expected. I would highly recommend this property to anyone. 25 August 2014
Rated 5.0 out of 5.0 by great time had by all I would recommend the hotel to everyone. We had an incredible stress free stay. The location and surroundings are second to none. 24 August 2014
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Kansas City At The Plaza
  • 401 Ward Parkway
  • Kansas City , MO , 64112
  • United States
  • Front Desk +1-816-7561500

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

English, Spanish

Pet Policy

Small pets under 25 pounds are allowed with 25 dollar nonrefundable cleaning deposit. Pets left unattended must be in a kennel. Guest will be held responsible for noise or other complaints about their pet.
Pet Fee $25.00 per night
  • Local Time

    10:59 AM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 15 Room(s) with Accessibility Standards
    • Parking
    • Special Needs