Rated 4.1 out of 5 by 388
Rated 5.0 out of 5.0 by compwiz86 Best Anniversary Ever!
My wife and I had the pleasure of staying at the Intercontinental in Kansas City for one night to celebrate our second wedding anniversary. We booked the reservation using our annual free night certificate that comes as a reward with the IHG Rewards Club Credit Card. All that being said, I was expecting to have wonderful night at one of the better hotels in Kansas City but nothing our of the ordinary. What I received was anything but ordinary. Upon checking in, the front desk staff greeted us kindly and asked us what brought us to their hotel this evening. We simply replied that is was our second wedding anniversary and we wanted to stay somewhere close to the Plaza. The front desk attendant said, "I have something special for you. " My wife and I were upgraded to the Presidential Suite and given access to the concierge floor! I have always been treated very well from staff at any IC hotel I have stayed at but this was an amazing gift. You all really made our second anniversary one that we will never forget. Thank you so much!
14 August 2014
Rated 5.0 out of 5.0 by scotty620 Best staff, great location, luxurious accomodations
Definitely the best bang for buck. Between being right across the street from the plaza, the luxurious ambience, the incredibly courteous staff, and figure the price, the value can not be beat. If ever going back to the area, this is my place to stay. Best overall experience in Kansas City.
13 August 2014
Rated 5.0 out of 5.0 by CLG1989 Great service and staff!
I generally don't write reviews but I was impressed with the accommodating staff while in town on business. The first night my room was directly above the bar area where a live band performs. Normally I love a good party but I needed sleep to get up very early for meetings. The hotel staff was very accommodating and upgraded me to the valet floor at no charge. This was enormously appreciated and would count all the staff to be above par. Keep up the good work guys!
13 August 2014
Rated 4.0 out of 5.0 by kellyes Good first impression
Valet staff are a great first impression of this hotel.
I had some small admin issues that were handled in an acceptable manner.
No recognition of either Platinum or Ambassador status here but, that is a small perk that is appreciated versus required.
Great location and mostly personable staff. Club lounge personnel were great.
13 August 2014
Rated 5.0 out of 5.0 by Jo84 perfect getaway
Celebrating our anniversary for a night out simply was beyond memorable. The front desk manager greeted us with a smile and a room upgrade as well as a couple drink tickets to use at the pool or bar. The margaritas at the pool were the best I have had. The concierge lounge was stocked with food and drinks and warm professional service. We love this hotel for its location and easy walk to many great restaurants, great pool with live music and clean quiet rooms.
12 August 2014
Rated 3.0 out of 5.0 by VisitorfromSTL Needs better service and quality
For the price of our stay I was expecting much better service and quality. Instead, we experienced the following:
1. Long line/wait to check in upon arrival.
2. No map or information about the layout of the hotel. (Example: was NOT told that the hallway to the left provided a way to the garage elevators. Instead we found out after running out in the rain.)
3. Asked for a simple steam iron to steam a dress. None available. Instead told laundry could do it, but that it would require an hour, after they picked it up.
4. While waiting in check-in line noticed there was lemonade available, but no cups. (Also wondered how long it had been sitting there.)
5. Much cheaper hotels provide free wifi. Why, when paying so much more, do I have to pay for wifi?
6. No facial wash cloth for women. Only 2 wash cloths for 2 people.
7. Tub would not drain due to drain plug kept closing while taking a shower.
8. Last, but not least, our room did not have a mini-fridge. Simply not in the cabinet.
Pro: thoroughly enjoyed the steel drum player by the pool. He was by far the best part of this stay!!
10 August 2014
Rated 1.0 out of 5.0 by Thomas555 THE WORST STAY OF MY PROFESSIONAL CAREER
It was the worst stay EVER! AND, no one, except for the valet manager, even cared. Very disappointing weekend. I will definitely not recommend this place to my colleagues for future stays in Kansas City.
09 August 2014
Rated 5.0 out of 5.0 by sano848 Excellent expereince
I loved this property and all that it and the staff had to offer. I highly recommend this hotel.
09 August 2014