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InterContinental Kansas City At The Plaza

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Hotel Reviews for InterContinental Kansas City At The Plaza
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
83%
Recommend This Property

Overall Experience

4.2

based on 968 reviews
83%
Recommend This Property

Ratings Breakdown

968reviews

  • 5 Stars
    549
  • 4 Stars
    182
  • 3 Stars
    117
  • 2 Stars
    79
  • 1 Stars
    41

Relaxing pool and great service

By

2016 七月 04

club

We had a wonderfully relaxing time at the pool! The service at the hotel was great.

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Great Location

By

2016 七月 03

club

walking distance to The Plaza. Wait staff at breakfast went above and beyond. They overheard my daughter deciding between the buffet and the pancakes, she decided on the buffet. The waiter came out a few minutes later with a plate of pancakes for her.

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Nice bed

By

2016 七月 03

club

I stayed one night for a concert. First, the good-I was impressed with the exterior of the building as well as the lobby. The bed was great, very comfortable. The private balcony was nice and the view was pretty good. Now, the bad-The shower was nice looking marble, with no water pressure at all. The Keurig they provided in room was stocked only with decaf. The room didn't seem any larger than a standard hotel room. I just did not see any special touches that made the hotel worth what I paid for it. There was really nothing special about it at all. I was definitely underwhelmed.

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Best of Kansas City

By

2016 六月 29

This IC property provided excellent recognition of Ambassador status. Everything was swift and perfect at check in with an incredible suite upgrade, lounge access, breakfast vouchers, and drink vouchers provided to make our stay special.

This was a birthday occasion and the above and beyond service was such a nice treat. This is an excellent hotel in the Kansas City area and I look forward to my next stay!

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Angel Eyes

By

2016 六月 28

This was our third year staying here to celebrate our anniversary. We've considered going other places but like the geographic location and love the hotel. We like the higher views on the towers side but the east side has larger balconies. Not sure which side we'll stay on next time but we will be back.

Posted byHotelStaff
2016 七月 01
Dear Angel Eyes gets away! Happy Anniversary! Thank you for choosing the InterContinental Kansas City at the Plaza to celebrate your special occasion! Please know we appreciate your loyalty to the hotel. You are not the only guest who has mentioned the dilemma of choosing a room in the "Tower" or in the "Wing". We have some guests who have a definite preference , and others who enjoy the different features of each choice. My personal preference depends on the time of year. It's hard to beat the "Wing" when the weather is conducive to relaxing on the over-sized balconies, with the small table and two chairs, and taking in all the activity on the Plaza. Once again, congratulations and we will all look forward to welcoming you back for the 4th time! Sincerely, Don Breckenridge General Manager
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Nice hotel but could be better.

By

2016 六月 27

Although this is a nice hotel, it doesn't quite keep up with the quality that the Intercontinental brand is known for. I've stayed at countless Intercontinental locations all over the world and this one is falling behind the pack.

This hotel is located in an area referred to as The Plaza. It's an outside mall area dedicated to high end shops and restaurants. I just wanted to point that out just in case you thought you were staying in downtown Kansas City. The hotel is huge and I think that is one of its downfalls. In order to truly be considered a luxury hotel there has to be attention to detail in all phases of the stay. Unfortunately this was not the case. In my opinion the hotel is too large for the staff to keep up with. My room wasn't ready at check-in, and while impressive in size, the suite had old and discolored furniture and wasn't particularly clean.

The concierge lounge is nice in theory but again it had outdated and tired furnishings. It would be much more enjoyable if it was renovated. The lounge staff was great, however. I did enjoy having a cocktail and snack in the evening.

There is a lot of potential at this hotel but I think it will slowly decline unless a major refurbishment is started soon. Attention to detail needs to be a focus.

Posted byHotelStaff
2016 六月 30
Dear emurray077, Thank you for your feedback. We're glad you enjoyed the size of your guestroom and the service provided by our staff. Beginning January 4, the hotel will begin a major renovation of all guestrooms & corridors, the 11th floor Concierge's Lounge, the lobby, and the bar & restaurant. We have set-up a model room to showcase the new look of the guestrooms, and guest feedback thus far has been very positive. We would enjoy the opportunity to provide you with a tour of the model room during your next visit. Once again, thank you for your feedback. Sincerely, Don Breckenridge General Manager
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KC visit

By

2016 六月 20

platinumelite

Excellent hotel and excellent location. Extremely pleased

Posted byHotelStaff
2016 六月 20
Dear Steve JB ATL, Thank you for choosing the InterContinental Kansas City at the Plaza. We're very glad you were extremely pleased and we'll forward to the next opportunity to serve you! Sincerely, Don Breckenridge General Manager
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Great 11th Floor Hospitality with Don

By

2016 六月 20

Comments previously provided. Staff is always accommodating and helpful. Internet speed is awful and have been having issues the last few stays. Have not really complained because I do not incur a fee.

Posted byHotelStaff
2016 六月 24
Dear Anonymous, Thank you for continuing to choose to stay with us. We appreciate your loyalty! We're glad you always find our staff to be accommodating and helpful, and we'll be sure to share your comments with Don. The hotel is in the process of a major upgrade to our internet access system. When completed, the increased speed will be very noticeable. We'll look forward to serving you again in the near future. Sincerely, Don Breckenridge General Manager
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Very good stay

By

2016 六月 14

Very nice hotel and close to the plaza. Rooms were very nice and service was great. I wish they would have some bottles of water available for guests to take back to their room. Once small problem was an erroneous charge on my bill, but it was quickly corrected

Posted byHotelStaff
2016 六月 17
Dear hachkr, We appreciate your feedback and are very glad you felt your room was very nice and the service great. So you are aware, the hotel does have complimentary bottled water available at the bell stand inside the hotel and also, at the valet stand outside at the front entrance. Additionally, every afternoon, there is a complimentary beverage station in the lobby featuring lemonade and fruit infused water. We will look forward to the next opportunity to serve you. Sincerely, Don Breckenridge General Manager
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Great Stay

By

2016 六月 12

platinumelite

Lovely hotel and great service. Excellent location in Kansas City. We would stay here again.

Posted byHotelStaff
2016 六月 15
Dear RenaOK2016, Thank you for letting us know you enjoyed all aspects of your recent stay. We appreciate you choosing the InterContinental Kansas City and sharing your feedback on our website. It's great to see you plan on returning. We'll look forward to welcoming you back! Sincerely, Don Breckenridge General Manager
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Great beds, but experience lacking compared to past stays

By

2016 六月 11

club

We've stayed at this InterCon property many times without complaint. Things seemed just a little "off" this stay: Room wasn't entirely ready when we walked in, lounge/bar staff was extremely slow (but, true to IC form, someone else picked up the slack and things got back on track), and room service selection and food quality were abysmal compared to past experiences (but again, service and staff were amazing).

Beds are some of the MOST comfortable I've ever enjoyed! (Pillows, not so much.) Valet service and front desk staff are prompt, courteous, and well-mannered. It is pretty much what one would expect from an IC, just not quite the quality it has been in the past. Hubby and I have a wager on how long this property will remain in the IC family.

Posted byHotelStaff
2016 六月 16
Dear preemiemom0703, Thank you for your feedback. We appreciate your loyalty to the hotel over the years and are very glad you have stayed with us many times without any complaints. Please accept my apologies for your most recent stay not living up to your previous experiences in a couple areas. Your comments have been shared with the appropriate managers for their follow-up. Once again, thank you for your feedback. Sincerely, Don Breckenridge General Manager
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Enjoyable Stay

By

2016 六月 07

Greeted as always with a friendly smile upon our return.

Staff was very accommodating and helpful.

Posted byHotelStaff
2016 六月 21
Dear Anonymous, Thanks for staying with us and for sharing your comments on our website. We're very glad you enjoyed everything and we'll look forward to the next opportunity to serve you. Sincerely, Don Breckenridge General Manager
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