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Kansas City At The Plaza

Rated 4.0 out of 5 by 271 reviewers.
Rated 3.0 out of 5.0 by Great Staff Short and sweet, our last stay was not a very good experience. A variety things led to this but the staff was courteous and professional and took great care of us. The location is great, the views are good, and the staff is exceptional. I would only recommend upper floors though, lower floors can be very noisy. 26 February 2014
Rated 5.0 out of 5.0 by Oak Room The Oak Room is the right combination for dining and socializing. 26 February 2014
Rated 1.0 out of 5.0 by HORRIBLE Experience at KC Intercontinental on Plaza This hotel stay was a horrible experience and I have been an extremely loyal IHG customer for years. The room was to be prepared for my family's arrival as I called 3 times in advance to make sure of this. This trip was for my wife to get away and relax before having a very serious surgery. Upon arrival, the room was not prepared, I was not recognized as a priority club member, let alone as a platinum member. We left the room at 11:00am the next morning and returned at 10:00pm to find the room hadn't been cleaned or attended to in any manner. When I called to tell the manager on duty about this and that the trash was overflowing, dirty towels were still on the bathroom floor, the beds were not made and we were out of all toiletries, her response was that I must have put the "do not disturb" sign out. I never put the "do not disturb" sign out during the entire weekend! I then had to go to the front desk and ask to speak to the manager on duty. After waiting about 5 minutes, she finally came forward. I, again, went through all the mistakes that had been made and her response was "what should I do about that?". I was floored with the lack of professionalism and attitude. We also had to request a blanket and was told there was an extra in the closet. After checking again, and confirming there wasn't, they said they didn't know if they could find one! After about 45 minutes, a gentleman showed up with a ratty dirty looking blanket draped over his shoulder. Unbelievable! I will not be staying at this IHG property every again and may not remain a loyal customer. I don't recommend this property to anyone. The facility is also very outdated in decor and the beds very uncomfortable for the price and location. 17 February 2014
Rated 5.0 out of 5.0 by Awesome Winter Getaway The comfort and service provided by the staff was top-rate,from start to finish. I was amazed at the convenience of the hotel to the Kansas City CC Plaza's amazing shopping. No need to drive the car even though a snow shower moved in. The view of The Plaza from the room was stunning in the snow. 15 February 2014
Rated 5.0 out of 5.0 by Our favorite place to stay This hotel is a fantastic place to stay. My wife and I go to Kansas city each year for a long weekend and we love the Intercontinental. From the knowledgeable and warm greeting to the cleanliness of the rooms to the Concierge floor, we like it all. Extremely comfortable and welcoming. I especially enjoy the welcome and service we have received from Craig, Kent, and Reuben on the concierge floor. They are to be truly commended for going above and beyond. Thanks for a great experience and we will be back next year! 13 February 2014
Rated 4.0 out of 5.0 by Romantic Weekend Spent an early Valentine's Day at the hotel so we could catch Romeo and Juliet at the KC Rep before it closed. Generally the room was very nice and the view excellent. However, the water in the shower was luke warm at best. When we returned from dinner, the lock on the door wouldn't work and someone had to come and let us in. We were told engineering would look at it. When we returned from the play around 11:00 pm, it still didn't work. Called from the phone by the elevator and waited ten minutes without a response. Called again and someone finally showed up about five minutes later and had to fiddle with the knob to get the door to open. Our dinner in the Oak Room was really good, however, we had to wait about 15 minutes after being seated to have our order taken. There were only six other guests at two tables at the time. I was really expecting something better than that from a KC icon and facility that advertises itself as a "luxury" hotel. Also would have expected a fridge in the room. 12 February 2014
Rated 5.0 out of 5.0 by Great Stay - We have a new spot in KC Usually stay at a property just to the East of the Intercontinental, but decided based on rate to try the Intercontinental. Upgraded to IHC Ambassador on securing reservation for a bigger room with a Plaza View. On check in, asked for available upgrades thinking I might go for a suite, but Josh assured me my room was a nice one and upgraded us to Concierge, which was great after driving three hours in the snow. Craig at concierege was great. I had made the reservation the morning of check-in so the upgrade was nice in lieu of some of the amenities I expected as an Ambassador Member. In fact, I can't see NOT upgrading whether it costs me extra or not. I travel extensively for business, and greatly enjoy a step up from the traditional Big Brand properties. Intercontinental may be our new favorite. 04 February 2014
Rated 5.0 out of 5.0 by My Favorite Hotel I love this Intercontinental at the Plaza! The staff is very friendly and nice. The location is perfect for shopping and dining. The view from the rooms facing the Plaza are magnificent. Become an Ambassador member and enjoy the top floor concierge! The food is pretty good and this property does not charge you for each glass of alcohol. 31 January 2014
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Kansas City At The Plaza
  • 401 Ward Parkway
  • Kansas City , MO , 64112
  • United States
  • Front Desk +1-816-7561500

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

English, Spanish

Pet Policy

Contact hotel for details
Pet Fee $25.00 per night
  • Local Time

    5:37 PM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service Animals Allowed
    • 15 Room(s) with Accessibility Standards
    • Parking
    • Special Needs