Rated 4.1 out of 5 by 401
Rated 3.0 out of 5.0 by rgb1 Not up to Intercontinental standards
We stayed here for a wedding weekend. The staff was pleasant. Door staff were very good. Desk staff were OK. Housekeeping was very good and helpful.
Room was fine, but really- no shower cap? Inadequate towel bars.
Coffee maker was fine. Only had glasses for bathroom- they make me nervous. Loads of hot water. Good shower.
Exercise room has seen better days. There were no cups for water when I went. A few unripe oranges. Machines need maintenance.
The pool was a disaster! Tried to go and it was completely overrun! I saw people letting non-guests in a side gate. The place was covered inch to inch with loud groups I am certain were not staying at the hotel. Some had their own coolers! Not an empty chair to be had. I took one look and left. Very disappointing.
Good location for walking and shopping.
05 July 2013
Rated 5.0 out of 5.0 by Viggo Great Weekend
My wife and I truly enjoyed our weekend stay at the Intercontinental in Kansas City. We stayed on the concierge level and had exceptional service beyond our expectations.
01 July 2013
Rated 4.0 out of 5.0 by Hank60 The good and the not so good
We spent a weekend here recently and not everything was good. When the reservation was made months in advance we were assured we would have a room overlooking the pool. Well, that did not happen. We were assigned a room overlooking the plaza however, with a nice balcony so it was not a total disaster.
Our room was not cleaned at all on Saturday and consequently we had to call housekeeping fot towels and coffee. My wife did not think the cleanliness of the room overall was that great.
The good was a very nice pool and great service by the servers there. The room we had was spacious and the balcony was large enough we could at a small table on it and enjoy the great outdoors.
Overall, for the price paid we think we will be staying elsewhere on our next K.C. visit.
01 July 2013
Rated 5.0 out of 5.0 by Jpetrick Outstanding Staff and Service
I could not have been more impressed with the service received at the property. While areas of the hotel are in need of upkeep, the staff bent over backwards for even the smallest of requests. The location, and pool facilities are outstanding. I will certainly plan on staying at the Intercontinental during my next KC stay.
30 June 2013
Rated 3.0 out of 5.0 by lskdjfljsldfkj Poor Service from Dining Outlet
The hotel is nice enough, good pool and great location near The Plaza. The Concierge and front services were wonderful, kind and very helpful. If we had not eaten on property, we probably would have a glowing review. However, we dined at the Oak Room Restaurant for lunch and received very poor service.
We stood at the host stand for a few minutes before a server looked at us confused and asked "do you need help with something?" Yes, we're at the host stand of a restaurant which generally implies we would like to be seated. Granted, we were coming from the pool so we were in pool coverups but there were other guests in casual clothes and coming from the pool as well so we didn't think we were inappropriate. We told the server we would like to sit outside for a bite and he said "ok" as he walked casually toward the door. Seeing all the menus at the host stand, I asked him if we should grab menus and he said "yeah." He told us to sit wherever so we sat ourselves and brought our own menus. Not the best first impression. Our server seemed overwhelmed despite there being 3 servers and a total of 6 tables after the lunch rush. We mentioned we were in a hurry so we could take the check when the food came. We waited 10 minutes to order, 25 minutes for our food and another 10 to close the check. We did say we were in a hurry, right? Also, I ordered a burger medium. It was well done - I guess that explains the 25 minutes for our food.
29 June 2013
Rated 3.0 out of 5.0 by mmmsssss paper thin walls
My room was on the second floor above the bar. It was INCREDIBLY loud each night, which made it difficult to not only fall asleep but remain asleep. It wasn't just noise, I could hear the words people were saying below me.
No turn down service. Housekeeping did not come to my room Saturday until I called to request their service at 1pm. That is unacceptable.
Nevada at the front desk was fabulous!
28 June 2013
Rated 5.0 out of 5.0 by Sunflower16 Celebration weekend
This again was a wonderful experience for our family.
The staff was friendly and helpful in any needs we had.
This is our favorite place to stay when visiting the Plaza.
23 June 2013
Rated 2.0 out of 5.0 by LJSJLMS Horrible service
We were driving on I 70 and I called the front desk and no one could give me directions on how to get to the hotel. We had to be passed around to multiple staff and then were not told specific right or left turns. Needless to say, it was very late when we arrived and the front desk was less than warm. When booking out stay, I was told something special would be done for us since it was our first time staying and there was nothing. We could barely get someone to show us how to get to our room.
The room was great.
I had emailed the conceierge, who had emailed me first asking if I had questions, and NEVER got a response back.
22 June 2013
Rated 2.0 out of 5.0 by jec1 Somewhat disappointed.
Sadly, after staying here a few times before, we were somewhat disappointed this stay. The room we requested wasn't available, but they did their best to accommodate us. The breakfast buffet was not staffed well, it seemed to be organized chaos. And, the coffee cup wasn't clean and the cream curdled when poured into the coffee. We had to ask for silverware, coffee and juice. Fortunately, we had been comped breakfast, otherwise I would have asked for a refund. Also, there was way too much "rowdiness" until the early hours of the morning. Overall, we didn't get much sleep because of this. We haven't given up, we will go back again, I'm sure it will be better than this time.
21 June 2013
Rated 3.0 out of 5.0 by Armor85 Not worth the price.
The room was beautiful with a view of the plaza and your own private balcony. The staff on the other hand was very stand-offish. The hotel was nice but not worth the price. We were pretty much ignored by all the staff. We tried to do valet parking and the valet made no attempt to help us out of the card and take our car. So we decided to park ourselves. We were celebrating our anniversary and the person we did the reservation with said that she would make a note of us celebrating our anniversary. We checked in they didn't even mention it or say happy anniversary.
So in summary if you want a beautiful, over-priced, room with little service then stay at the intercontinental hotel.
21 June 2013
Rated 4.0 out of 5.0 by CMS1961 Nice old hotel
First visit to Intercontinental and I was moved by the feeling of old money. That being said, most of the hotel is updated and does not show its age.
2 challenges, could not connect xbox360 to television so bringing your own devices for play is not recommended and there were cob webs in one of the bathrooms so attention to detail on the cleanliness side could have been better.
Every staff member I came in contact with was fantastic!
19 June 2013
Rated 3.0 out of 5.0 by DocMcStuffins Some good, some bad
I stayed on the concierge floor with my family for 4 days. The pro was the lounge. If I do ever choose to stay here again, it will be because of that. The cons, however, were significant. Upon arrival, we began loading our luggage on a bell cart. An employee came over and took our things off of the cart, and said we couldn't take a bell cart by ourselves, and no bellman was available. Just like that.. he took it away. That left us to carry luggage for 4 people up by ourselves. The biggest con was the size of our room. We got a room smaller than advertised, and it was quite honestly the size of a closet. Enough room for a bed, dresser and desk, but no roll-away, couch or pack and play would fit. The bathroom could only accommodate one person at a time, and you had to walk into the bathroom all the way to be able to shut the door behind you. The door hit the toilet! These are things you would expect from economy hotels, but not IC. We have actually had much larger rooms for much less! Everything seemed to be a la carte here, which I also didn't appreciate, given the cost of our room. WiFi is outrageous expensive (and per device!), only pay-for-parking options.. I'm just surprised ice was free :) Our phone nor our TV worked upon arrival, and only the (very old!) TV was fixed. I would be hesitant to call this hotel "kid-friendly." Extremely limited channels, and only Cartoon Network for kids, which isn't suitable for younger ones. For one of the priciest hotels in town, we were disappointed. IC is a "pretender" in the luxury hotel market, or at least this one was.
19 June 2013
Rated 5.0 out of 5.0 by MLeary I love the Concierge Floor
I stay at the KC location every time because of the Concierge Floor.
18 June 2013
Rated 1.0 out of 5.0 by Marky46 Security Staff
Your security staff's behavior was irrepressible during my stay June 9-11.. Their attempt of keeping baseball players (Detroit Tigers) away from guests was a joke.. Your security staff was the problem and I witnessed colleagues and family members physically tossed out of the lobby bar for being too close to players while they were only trying to get a beverage... A piece of advise if you high dollar celebrities staying in your hotel, treat them as if they were leader of our country - MOVE THEM to your private bar on the roof away from the common folk don't put them on display in your lobby...
Trust me I am not the only one of 140 people who attended this Annual conference and were very disappointed at the behavior out of your security staff...
I will not be staying at your hotel in the future...
17 June 2013
Rated 5.0 out of 5.0 by GV13 Great location and service
We stayed for a Royals/Astros game. The room was nice, as expected, but the location was great----walking distance to shopping at the Plaza stores and restaurants. Had breakfast at the restaurant, overlooking the river and Plaza nearby--- beautiful view. (The food and service were great as well.) Parking was very reasonable, and easy to get and out of hotel.
14 June 2013
Rated 2.0 out of 5.0 by Lars77 Poor staffing
I had to wait over an hr until my room was ready when check is at 4pm and I didn't get checked in unitl 6:30pm
13 June 2013
Rated 5.0 out of 5.0 by Nicehotellover Daughter's Wedding
The space was beautiful (roof-top ballroom) and the food and service and everything about the wedding was just perfect!!!! Absolutely wonderful!!!
13 June 2013
Rated 5.0 out of 5.0 by rdostal Overall Experience
There was a mix up in our arrival night. My bride and I either arrived a day early or a day late. Our room was not available so the front desk put us on the 10th floor, overlooking the Plaza! The view was magnificant!! This exceded expectations!
12 June 2013
Rated 5.0 out of 5.0 by Usmile61 Wedding Weekend
We were at the hotel for 4 nights for a wedding. Everyone we encountered was extremely friendly and helpful. My wife even had an event with catering, and was very pleased. During our stay, we were in almost every area of the hotel. Everything was perfect!! Our children have been moving to the area, and this hotel has become our new "go to" place to stay. Thank you for a wonderful experience.
10 June 2013
Rated 5.0 out of 5.0 by BBDean A great experience!
This was my second stay with Intercontinental and both were wedding receptions. Very nice accommodations! I would like to suggest that the chairs used at the reception should be checked over. 1. My husband has silver stripes on his suit coat - appears that possibly the chairs may have been touched up prior to the reception? 2. I snagged my sweater on a chair that had rough edges.
Other than a few "wardrobe" issues this is a very nice hotel!
07 June 2013
Rated 3.0 out of 5.0 by pp8512 conference experience
Staff was not knowledgeable or accomodating. Poor service. Comfortable bed.
07 June 2013
Rated 2.0 out of 5.0 by thorvy Nice location and staff but noisy and bad internet connection
I loved the large windows that could actually be opened! However, it was a pretty noisy hotel - I had to wear earplugs to be able to sleep. The wireless internet was not free and was very slow. The staff were very friendly and helpful though. Great top-floor bar and reception area, cool first-floor lounge with occasional live music. Nice pool. Across the street from a plaza with cool shops and restaurants.
05 June 2013
Rated 5.0 out of 5.0 by dogpound4ever excellent KC hotel
Perfect location, high quality service. Excellent value
03 June 2013
Rated 5.0 out of 5.0 by Jim142 Great service
I had only one small complaint, I left a note to the room service people to leave me extra decaf coffee packets and they left regular coffee instead two days in a row. I do not think the person could read English, she did appear to not speak English but Spanish instead.
02 June 2013
Rated 5.0 out of 5.0 by Antonio9 Best way to visit Kansas City
You can't miss when you choose this Hotel, everything was top- notch! Would like to see free Wi-Fi
02 June 2013
Rated 4.0 out of 5.0 by Kindergarten2013 Wedding Experience
We attended the Fogarty Fairchild wedding. The room was terrific. The reception rooftop was sensational except the bar. It should of been bars as the young couple had been told and if not there should of been adaquate help not 2 over worked men. For the price they paid that was a disservice to the event. The food and everything else was remarkable. In spreading the word the bar issue will be told so others make sure they get what was told or have enough help. We had been to Jack Stack the night before and they had 2 bars open for us and 8 servers. It was amazing. I hope those 2 bartendars were rewarded.
31 May 2013
Rated 3.0 out of 5.0 by Labmomlisa Cannot really recommend this property
I recently booked two king deluxe rooms for two nights. When I spoke with Reservations, I explained that my English husband had never been to Kansas City before, so I wanted a nice view of the Plaza for him. The second room was for my father and I specifically requested that the bill for this room be put on my credit card.
When my father arrived, he was asked for a credit card for his room, which he finally gave them and I had to straighten out the billing later. Also, the rooms we were given did look toward the Plaza, but we were on the second floor right behind some trees, so couldn't really see much.
The rooms were very dirty, the walls in the bathroom had big white splotches of unknown origin in many many locations, and the floor between the minibar and the wall had caked-on, built up dust that was disgusting looking. It was easily found because that's where I had to reach to access the plug to use my hair drier.
The in-room safe was locked and therefore unavailable for my use. When I went to the front desk to mention it, they seemed totally uninterested and didn't offer any alternatives or options, such as sending someone to unlock it.
For the price, and the brand, I was extremely disappointed with this property. I would stay here only if you need the location next to the Plaza and find that the other properties are simply unavailable.
28 May 2013
Rated 3.0 out of 5.0 by Unity The best of service from maid to wait staff.
Get the physical building out of the 1950's. Especially the individual rooms!!! We paid up front for the five day room stay and yet were charged a $75.00 early check-out fee when we left after third day. Bad taste. I'll miss the dining room. With two adullt children
w/families we'll need to find more comfortable rooms/baths for
25 May 2013
Rated 5.0 out of 5.0 by Tisbury Always Amazing
I visit Kansas City about six times a year, and I have only stayed at the Intercontinental for the past decade. It is my favorite place to stay, it has the best location, and the most amazing staff.
I would recommend a room on the 10th or 11th floor to take advantage of the Concierge Lounge. The three people up there (Kent, Craig and Ruben) are all absolutely irreplaceable. Please do everything you can to ensure they remain at their positions. Every person at the front desk will bend over backwards for you and are all very sweet.
I would also recommend becoming a Ambassador. It's an amazing deal, and you always get fruit and water in your room at checkout, a complimentary newspaper, and room upgrades.
Overall, I've never been happier with a hotel than I am with this one.
24 May 2013
Rated 5.0 out of 5.0 by John1968 Great Room and Location
This was the 4th time I've stayed at the Intercontinental Kansas City at the Plaza while attending the annual KU Med anesthesia symposium. As always, the location (5 minute walk to Country Club Plaza, $5 cab to Westport), room (Plaza view) and service was excellent. The Oak Room Bar is great - you just can't top live music just an elevator ride from your room every Thursday, Friday, and Saturday evening. I highly recommend this hotel.
One concern though...
This was the first time I've brought my laptop with me for this conference. I was surprised to find that the Intercontinental doesn't provide free wi-fi for guests. Accessing wi-fi requires that you sign in with your room number and adds $11.95 per day to your bill.
More and more establishments; coffee shops, restaurants, airports, even the cheapest hotel brands; offer free wi-fi today. The Intercontinental is NOT a cheap hotel. At this price point, I can't believe guests have to pay extra for wi-fi.
Despite my concerns in regards to paying for wi-fi access, the Intercontinental remains myvhotel of choice in the Kansas City.
22 May 2013