Rated 4.0 out of 5 by 271
Rated 4.0 out of 5.0 by JMN1417 Business Trip
I stay at the Intercontinental every time I'm in Kansas City, which is often. The staff is very courteous and always willing to help or answer any question. The restaurant (the Oak Room) has great food. There is also a very nice/comfortable bar area in the lobby area. I am an IHG club member as well. For this last stay, it was the first time I had a room right next to the elevator which i should have changed but didn't. Also this room was arranged with the TV next to the bed instead of in front of it which i found odd and uncomfortable to watch. In spit of this I do really enjoy staying at your hotel and will continue to do so. I wish there was more recognition for priority club members.
27 January 2014
Rated 3.0 out of 5.0 by Kcroyal Great Location
The hotel has a great location and wonderful view of the plaza lights. Staff was friendly. I just Thought we would receive more value for the money spent since it is on the upper price scale.
17 January 2014
Rated 5.0 out of 5.0 by NormanThel Very special attention...........
We recently stayed at the Intercontinental to celebrate our wedding anniversary. On arrival, I mentioned to the lady, that was checking us in, that we were there to have a good time, that it was our anniversary. This lady made sure we enjoyed our weekend by upgrading us to a room with a view of the Plaza, giving us priviledges to the 'Club' on the 11th floor, and later sending fruit and champagne to our room. She also upgraded our companion couple to these same amenities so they could enjoy the weekend celebration right along with us. We were treated as VIP's and we had a great time. It was our first stay at this hotel, and we will certainly go back for our next celebration. We hope that same lady is there to help us do just that.
15 January 2014
Rated 5.0 out of 5.0 by BMWLady13 Birthday Treat
This was a shopping treat for my daughters 16th birthday. Great location, great view from our room. Staff was great, maid service was fantastic. Our maid was outstanding do not know her name but went above and beyond.
09 January 2014
Rated 5.0 out of 5.0 by plazalights2014 Excellent Mini Vacation
Room on club was overall very good, but a bit dirty. There was trash under the TV stand in the bedroom and the caulk/grout could use some work. Also the bathroom vent was dusty. Very minor and none of them in any way affected a great stay!
Service in the club lounge was outstanding!
09 January 2014
Rated 5.0 out of 5.0 by Gmac922 Great Experience in KC!
Immediately upon checking in at the Intercontinental the women at the front desk told me they had several vacancies and was going to upgrade my room for free. The room was great with several great features such as a couch, and refrigerator. It was a bit chilly at times through the sliding balcony door, but it was also close to 0 degrees outside. I would highly recommend staying at this hotel which has great service and is in close proximity to more than enough shops. restaurants, and attractions.
08 January 2014
Rated 4.0 out of 5.0 by HughesFamily Always a Fun Trip
We always enjoy staying at the Intercontinental when we visit Kansas City, which is several times a year. The staff is fabulous and the Oak Lounge is part of the experience.
Unfortunately, we had a room that backed up to the Main Elevator Shaft which was quite loud and kept us up all night. At least the Plaza Lights were beautiful to look at! We will certainly go back; however, I will make sure to request a room not on the backside of the Elevators!
07 January 2014
Rated 5.0 out of 5.0 by Claireincalifon Melanie
We had a wonderful stay and once again Melanie was top on our list for what makes your hotel so lovely to stay in!
06 January 2014
Rated 5.0 out of 5.0 by miltj Happy New Year
great place to visit and enjoy the amenities are fantastic
06 January 2014
Rated 5.0 out of 5.0 by ChrisW1980 Great Romantic Getaway
My family has been coming to the Intercontinental - formerly the Alameda Plaza - for decades to eat at the Oak Room, but this was my first time getting a room. It was a perfect setting to show the Plaza Lights to my girlfriend on her first trip to Kansas City. Go with the Concierge Floor room with a Plaza view. The room was cozy, the view spectacular, and the bed was extremely comfortable. We also enjoyed a free drink in the lounge on the Concierge Floor to wind down the evening while looking out at the lights. Great overall experience. Definitely will be back.
05 January 2014
Rated 5.0 out of 5.0 Staff
Great stay over New Years. I would like to recognize Mirialla (hope I spelled her name right) at the front desk during check-in; she was very courteous, helpful and professional. Nice job of getting us settled in.
Another staff member to thank is Concierge Craig for his hospitality in the club lounge. What a great asset he is to the patrons of this hotel. Thank-you to Craig for the great service.
W Scott Lagle
05 January 2014
Rated 5.0 out of 5.0 by St Louis, MO Superb Staff
Great hotel, super staff, especially Melanie who always makes us feel so welcome.
Its tough travelling with a 2 year old and 3 year old but the staff at this IC always go out of their way to make you feel at ease.
Will certainly be back.
04 January 2014
Rated 5.0 out of 5.0 by Glee 12 bathroom
The bathrooms need an extractor fan and even a door between the toilet and the remainder of the bathroom.
04 January 2014
Rated 4.0 out of 5.0 by Ranger2 Great stay, questionable dining guest
We were made very comfortable during our stay at the Intercontinental. The staff was exceptional and our room was clean, comfortable, spacious, and quiet.
My only concern was that at breakfast in the Oak Room there was a grey poodle sitting in a chair at a neighboring table, apparently dining with guests. I am a dog lover and dog owner, but nevertheless question the appropriateness (not to mention cleanliness) of this arrangement.
03 January 2014
Rated 2.0 out of 5.0 by jeze Disappointing compared to previous experiences
The staff is experienced and pleasant, although the restaurant service was slow during our recent stay at the hotel. It was difficult to heat the room to a comfortable temperature even when the large glass window was blocked by the curtain. The hallways were very cold. The condition of the furniture and carpet had deteriorated. There was no refrigerator/bar in the room, just the empty space where one had been located.
02 January 2014
Rated 5.0 out of 5.0 by DAB777 Always nice.
We go to the Plaza every year between Thanksgiving and New years. We have stayed at the Intercontinental several times. It's great to be right across the street from the plaza with a beautiful view of it with all the lights. The staff is very nice . The Oak room is always fun on Thursday & Weekend nights with excellent musical entertainment. God willing ,we will be back every year. Love it there. :-)
02 January 2014
Rated 3.0 out of 5.0 by paul.21 Nice location, but overpriced and some flaws
The hotel is in a prime location and the staff was generally helpful but the front desk staff that I dealt with twice was not very friendly, and the bathroom wasn't cleaned very well on two of the seven days there. I also think the rooms / hallways are a little tired given the per night rate being charged.
02 January 2014
Rated 2.0 out of 5.0 by Pak2003 Needs Corporate Attention
Chose the hotel because I have visited it on several occasions over the past 30 years but never as the Intercontinental. The location located in an exclusive area of Kansas City was once a icon but has fallen into disarray. I am an international traveller and a ambassador member of IHG so I was hoping it would have lived up to international standards and the luxury I am accustom to at your properties.
The hotel needs remodeled and lacks a good staff. There is only one restaurant and it has a limited menu. My experience there was terrible and the food had to be sent back and was hardly edible the second time.
The amenities in the room were nonexistent. The television reception was poor and the screen too small for the size of room. The room service pricing was close to robbery and the coffee/tea valet was poorly stocked.
The hotel at one time had a state of the art security system with controlled access from the garage. This was 30 years ago when security was more for show than a necessity. Now the system is out of order or not utilized and I even saw some of the CCTV cameras with tape over the lens. Very reassuring and they still charged me $15.00 to park there.
I could go on but I am sure IHG knows the business better than I and if corporate visited this site they would be appalled.
30 December 2013
Rated 4.0 out of 5.0 by suzicutie11 Lovely room
The room was lovely and convenient with 2 bathrooms. Very expensive though for one who is already spending a lot shopping at the plaza and eating there as well.
29 December 2013
Rated 3.0 out of 5.0 by Brax Hotel has seen better day's , Needs many upgrades, Time for a remodel
The staff were all very friendly and helpful. The Hotel is old and very cold in the Lobby, Hall Ways, Room's. This hotel is out dated and needs to be upgraded ASAP. The 10th and 11th floor which give's you snack's and drink's for an extra daily charge is a bust for sure. Every time we went to that room it was full and no where to set, so we just got a drink or coffee and went back to our room. Had one meal in the Oak Room and that was a bust also.
After we ordered our meal it took 45 min. to get our food. Only 3 people in entire room. My sandwich which had a bun was so hard I could not bite into it or even cut it with a knief. The cost compared to the quality was not worth it. after 2 day's we were glad to check out. The high light of the stay was the staff and their ability to serve.
28 December 2013
Rated 5.0 out of 5.0 by Sissy50 Memorable stay and excellent-
We chose to celebrate our 50th wedding anniversary at this hotel.
Everyone in our party enjoyed a delicious meal and excellent service at the Tower Room. Special thanks to the staff for surprising us with a bottle of champagne along with their best wishes. Thank you for making our stay a memorable one.
27 December 2013
Rated 5.0 out of 5.0 by familytrips Christmas Tradition and Plaza Lights
The hotel was very busy since our stay was in the height of the Christmas season but the staff were wonderful from the time they opened the front door. The check-in was friendly and efficient. We were in a concierge level deluxe room which was spacious and quiet. We had a view of the Plaza lights from our balcony. The concierge lounge was comfortable and offered a variety of refreshments, once again it has a great view of the plaza. The staff in the lounge were friendly and helpful providing information on local shopping and dining.
The hotel location is perfect for an evening walk to the plaza for shopping or a festive carriage ride.
We have visited the hotel during the Christmas Season in the past and look forward to continuing the tradition.
26 December 2013
Rated 5.0 out of 5.0 by Bradvg Anniversary Trip
The staff was very agreeable and helpful. We visit each year on our anniversary and the hotel makes it special.
23 December 2013
Rated 5.0 out of 5.0 by Susrah Great overall stay
I booked a room for my Parents, sister and I for an overnight stay after flying in from LA. Our room faced the Plaza. Gorgeous gorgeous view!!!!!! REALLY wonderful! Us 4 stayed in the 1 room. Was a bit small but we didn't spend a whole lot of time in the room so it was "ok". Took some amazing photos and a video at night from the hotel room balcony. Arrival afternoon there was free hot chocolate in the lobby, which I thought was a nice touch on a cold windy day! Staff was very nice on check in day. The following morning there was different hotel front desk staff, an older man and a woman. BOTH of them acted kinda crabby, cold and a bit rude, which I thought wasn't very professional or hospital on the day we were leaving.
22 December 2013
Rated 4.0 out of 5.0 by Colonel51 Best Views of the Plaza Lights
We have been coming to the IC for several years to see the plaza lights after Thanksgiving. It is a Grand Hotel with many fine amenities. We had a few issues with the room this year that was a little disappointing especially since they are at premium prices. Customer service staff did finally help to resolve issues. The conceirge services were great. It is a grand hotel and highly recommended during the Plaza light season.
21 December 2013
Rated 2.0 out of 5.0 by Jimmy101 Reconsider
Used my priority club points which I have been saving for a special event like taking the the KC Plaza Lights. As a Platinum member I called ahead to see if an upgrade was available. Telling he host how important the view of the plaza was she said it would be taken care of. So I made the reservations. Showed up to find out I was put on the first floor. Not a very good view! In addition I was charged for internet that I would not have ever known about until I checked my bank statement. I did call and this was refunded, but could have easily of been over looked....check you statements.
21 December 2013
Rated 2.0 out of 5.0 by mike633 High Price, average quality
Was there for a wedding, booked two rooms over 9 months in advance, asked for adjoining rooms.
We arrived slightly early in an attempt to beat the weather on Friday. Rooms were not ready as expected but was able to leave baggage with bellman. Was told to wait until rooms were ready to complete check-in (all good so far) .
Only one room was found under wife's name. Took a bit but other room was found under mother-in-law name, still wife's address and credit card. This room was on a different floor with no balcony. Asked again for adjoining rooms and was informed that the hotel was fully booked. Since a block of rooms were booked for a wedding I would have expected most to be near other people who booked rooms for the wedding. We were spread out everywhere.
Our baggage was taken up by the bellman when our room was made ready but before we checked-in, since the rooms were not near each other and we had a lot of stuff I made a request with the front desk for the bellman to return. He never did. We managed.
Next to the elevator, sounds like a roller coaster. Need to put utilities rooms there. Got a refrigerator when we requested one. Room was clean. One of the phones did not work but was not planning on using it much anyway, so did not request a new one.
Only went to the bar on Saturday night. Was like I was back in college (crowded). Would have been nice if more staff was available so everyone was not crowding in on the small bar.
Ate breakfast and brunch there both buffets. Food was good. Needs to be replenished more frequently. Many times it looked bare. Wait staff needs some training. Don't go into a room and ask loudly is everyone okay (efficient but not something you would expect) . Also need to pick up plates more often.
The place was clean just older and in need of renovations. The staff was friendly just lacked some organization. The reservation process need to be improved for group events . The place is in a great location. It was a memorable experience, but that is not always a good thing.
19 December 2013
Rated 4.0 out of 5.0 by Dogday Plaza view
This property first needs to make IHG members a priority. I waited in an "ambassador" line while 7 others were helped in a different line before I was. As a member since 1985 and with Platinum Elite status, there should be a defined line-much like I see at other properties, for Rewards Club members.
The room we were upgraded to-most appreciated since I used points, had a great view. The carpet and room in general seemed tired. The bathroom tiles needs to be cleaned/regrouted in some areas.
Bartender that night (14 Dec) was great and friendly. I enjoy that they have live music in the bar area.
18 December 2013
Rated 3.0 out of 5.0 by JSSH Plumbing
We got back to our room to be greeted with a smelly backed up sink. I called the front desk and they quickly sent maint. They tried for 20-30 minutes to plunge the drain,??? I could see this was not the solution and called front desk to move rooms. They were very kind and helpful to get us another room at 11:30 pm. Other than this set back we had a wonder experience and would would return for another visit.
18 December 2013
Rated 5.0 out of 5.0 by DonCJ Great Location and Great Concierge Level/Staff
Have stayed in this Hotel multiple times. I am always greeted with a warm and inviting Bell service. Front desk has always been very efficient, even in busy times. The location is great for views/shopping on the Plaza or seeing a show/game downtown. The concierge level has great views and the service is wonderful. I highly recommend this Hotel if staying in KC...not a better place.
18 December 2013