Rated 4.1 out of 5 by 644
Rated 5.0 out of 5.0 by Fern15 Good Hotel at a Great Location
This hotel is great for leisure travel to Kansas City. The hotel staff were helpful and the facilities were up to date. The location was great, and withing yards of restaurants and shopping.
16 April 2015
Rated 3.0 out of 5.0 by JNT9741 needs major room renovation
Great location. Common areas are nice. Rooms and bathrooms
are very run down. Needs major update. Also there is no sound
proofing between rooms. Can hear every word from next door.
Nice staff but I was promised a room that didn't even exist.
15 April 2015
Rated 5.0 out of 5.0 by syrah001 greaat stay
incredible staff and on the Plaza make this a great place to stay. We will return when we are in Kansas City the next time.
14 April 2015
Rated 5.0 out of 5.0 by theheb business
very nice, accommodating good service, friendly, comfortable, good value
14 April 2015
Rated 4.0 out of 5.0 by gcomp Great view and comfortable sleep.
We stayed on the concierge floor and enjoyed the service in the private lounge. It cost more, but was well worth it. If you stay, get a Plaza view room.
13 April 2015
Rated 5.0 out of 5.0 by Marybeth34 Great stay
What a great stay, Mikel at front desk was a great help as well as the rest of the staff. Would recommend to anyone going to Kansas City.
11 April 2015
Rated 5.0 out of 5.0 by ETill Another great stay
We decided to stay at the Intercontinental in Kansas City on the 4th of April. This was actually just a couple weeks after our first stay there on the 21st of March, for my birthday.
I booked through the 888 number this time, so I was speaking with someone in Utah. I requested a specific room number, ignorant to the fact that you are not able to do that. The person, though, did not tell me that I could not do that and let me think that I was getting the room.
I called the hotel to confirm my reservation on the morning of the 4th to find out that we did not have the specific room reserved, and it was not available. I was a little flustered, but when we arrived at the hotel, although they were not able to get "my" room, they did take the liberty to get us a room that faced the plaza(the original room I requested did not face the plaza, but was a corner room which is what I wanted), so I thought that was quite thoughtful of them. Mariam was at the front desk and this was the second time coming in contact with her and she is really a lovely lady. She saw that I was a flustered but really went out of her way to talk to me and make me feel better.
Craig, in the concierge lounge was great. He's very friendly and is very aware of all of the guests and their needs. In the morning we had Reuben and Donyel in the lounge. They are so wonderful. We had our 8 month old with us and Donyel was so sweet with him! I really appreciated that.
This truly is a fantastic hotel. Do yourself a favor and get access to the concierge lounge if you stay here, it is more than worth it!
08 April 2015
Rated 3.0 out of 5.0 by SLVR01 First time stay
Hotel, room and staff were great. Party next door started at 3 a.m. but was taken care of by the staff. This reason only why the poor rating on sleep comfort. Bed, pillows very nice. Would stay there again without the noisy neighbors.
08 April 2015