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Kansas City At The Plaza


Kansas City

Concierge Photo Concierge Signature
Melanie Riley
Lead Concierge

Insider Tips



The Spanish architecture mirrors that of beautiful Seville, Spain, which is Kansas City's sister city.
This luxury hotel is a modern landmark in Kansas City, the City of Fountains. Just steps from the hotel, the Diana and Cherubs fountain greets you at historic Country Club Plaza, where Seville-inspired architecture houses exclusive boutique shopping over 15 blocks. This luxury hotel in Kansas is well appointed, offering beautifully designed suites, an outdoor pool and elegant Oak Room Bar where guests can enjoy stunning views of the Plaza and live music five nights a week.

Guest Reviews

Discover the many benefits of becoming an InterContinental Ambassador.


  • Restaurant & Lounges

    The Oak Room Restaurant offers breakfast, lunch, and dinner seven days a week. Enjoy attentive service and a great view of the Country Club Plaza ...
  • Amenities & Services

    Our fitness centre is open 24 hours so you can work in a workout whenever it works for you. We offer a range of cardiovascular equipment, free wei...

    There's always something special happening at an InterContinental hotel. Whether you are looking for a fun-filled getaway or a place to host your n...
Kansas City At The Plaza
  • 401 Ward Parkway
  • Kansas City , MO , 64112
  • United States
  • Front Desk +1-816-7561500

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

English, Spanish

Pet Policy

Small pets under 25 pounds are allowed with 25 dollar nonrefundable cleaning deposit. Pets left unattended must be in a kennel. Guest will be held responsible for noise or other complaints about their pet.
Pet Fee $25.00 per night
  • Local Time

    5:34 PM
    • CHECK-IN

      4:00 PM

      11:00 AM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 15 Room(s) with Accessibility Standards
    • Parking
    • Special Needs
    Guest Reviews
    Rated 4.0 out of 5 by 163 reviewers.
    Rated 5.0 out of 5.0 by Excellent SERVICE & Excellent ROOM Thank you for the great service & great room. We will stay again next time we are in the area. At check in & checkout the people on duty were; respectful, polite, and courteous. Nice & quiet room were appreciated. Thanks again Bob August 11, 2014
    Rated 4.0 out of 5.0 by Pretty good Very friendly staff. One of the best hotel breakfast's I have had. Bed could be more comfortable. No fridge. August 11, 2014
    Rated 5.0 out of 5.0 by Comfortable bed the best It a very nice place to stay even just for relaxing. We found it peaceful. we look forward going back to are room. August 5, 2014
    Rated 5.0 out of 5.0 by Basketball Weekend Great hotel, great location. Very clean and staff was great. August 5, 2014
    Rated 1.0 out of 5.0 by Terrible Room for the Price Overall very expensive for the area, with poor management. August 4, 2014
    Rated 5.0 out of 5.0 Great weekend! Very helpful staff! If you need anything don't hesitate to ask Kimberly at the desk or Cornell on the night audit shift.. great employees! July 31, 2014
    Rated 5.0 out of 5.0 by KC Overland Park We stayed at this hotel since all others were booked. It's not our usual choice, but were pleased. The room was clean and served its purpose for sleeping. However, the pool area was too busy and you could hear the breakfast service in the morning. We would stay there again as it was a good location if you are wanting to visit Oak Park Mall. July 30, 2014
    Rated 4.0 out of 5.0 by Welcoming Staff and clean room The hotel is very conveniently located, clean with friendly staff. I found it to be a great value for my week long visit to family in the area. I will stay in this hotel in future visits but will bring my own toilet paper. July 27, 2014
    Rated 4.0 out of 5.0 by Quick business stay Decent place to stay. Good food and good atmosphere. July 21, 2014
    Rated 1.0 out of 5.0 by Poor bed, mildew smell I stayed in Room 140. It smelled like mildew. The sleep number bed closest to the door wasn't very comfortable. I believe an airbag or something up towards the head of the bed was not inflating properly. The AC unit ran most of the time, and it seemed like it was having trouble keeping the room cold (high 70's temps outside). I thought the cost was too high as well. I was not impressed with the hot tub. It only made bubbles, and there were about 3 jets. I did not visit any of the restaurants inside. It looked like they were remodeling some of the rooms, so maybe it will be better next year. July 21, 2014
    Rated 5.0 out of 5.0 by Great Stay! We had a great stay at this Crowne Plaza. We will be back the next time we are in the KC area. Wonderful staff and great location. The rooms are very clean and comfortable and easy to get to. The breakfast buffet is delicious. July 6, 2014
    Rated 1.0 out of 5.0 by Nice building Help was nice but Bed was TERRIBLE.Controls didn't work. lumpy. couldn't sleep ended up checking out at 4.30am. This hotel room needs an update.Will not stay again. July 5, 2014
    Rated 5.0 out of 5.0 by Happy customer Good place to stay. Could have used some help checking in and checking out with luggage as I am somewhat handicapped. No bell service at this hotel. July 1, 2014
    Rated 2.0 out of 5.0 by Nice Hotel / Not a good night's sleep The hotel was very nice/appealing from the outside as well as the lobby area. Once we entered the room it appeared that we were staying in an old motel. The TV was a 27" tube version. The bathroom did not have a fan in it which doesn't work when 4 people have to shower. The sleep number beds were terrible. The employees at the bar/lounge were very nice. June 30, 2014
    Rated 2.0 out of 5.0 by Nice staff, but poor beds and high noise level Front desk staff was helpful and responsive. Two main faults of this hotel, though, are the beds and the noise level. This property uses Sleep Number beds. Our experience with these is that they are like a poor air mattress, and may deflate during the night, resulting in terrible sleep. In addition, our room faced the indoor pool. The noise level was very high as we attempted to get some early sleep one evening. June 29, 2014
    Rated 1.0 out of 5.0 by Terrible Hotel Experience Do not stay here! Rooms are very dated and falling apart. Very loud in the evenings, even after 10pm. Internet is VERY slow! Just overall a terrible experience! June 25, 2014
    Rated 4.0 out of 5.0 by Sleep number bed! Comfortable and clean rooms. Nice place. No refrigerator in room was the only downfall. We had a great experience. June 25, 2014
    Rated 5.0 out of 5.0 by Great Service Very nice staff they were very helpful. Room was comfortable. Kudos to the restaurant staff June 25, 2014
    Rated 1.0 out of 5.0 by Front desk staff was awful Check-in was the worst I've ever experienced. Arrived an hour early (2 p.m.) and as I walked up to front desk was told curtly "check in is at 3 p.m." I proceeded to wait until 4:30 before I got two of my three rooms. I was told they were behind in cleaning, but everyone who came after me was checked in before me. I was told they had first floor rooms; I was given first floor rooms. There were other mechanical issues throughout the week that were out of their control, but the way they handled it was poor. I was very disappointed for the price and extended stay (1 week). I would strongly reconsider staying at Crowne Plaza in the future due to this experience. June 24, 2014
    Rated 2.0 out of 5.0 by Needs Updating The rooms are very run down and need updating. I would not depend on the reservation. Three of my staff did not get the rooms they had reserved, and had to go to the Crowne Plaza's "sister" hotel that was in a bad neighborhood and in worse condition that the Crowne Plaza. June 23, 2014
    Rated 3.0 out of 5.0 by Nothing I already said what I wanted to say. Too long of a review by the way June 23, 2014
    Rated 4.0 out of 5.0 by Crowne Plaza Overland Park Friendly staff and clean, comfortable rooms. It worked well for us and it was quiet so we slept well too. June 18, 2014
    Rated 5.0 out of 5.0 by Awesome Stay Very comfortable beds and rooms, Ramon is awesome in the dining room June 16, 2014
    Rated 5.0 out of 5.0 by Great Service and clean Very friendly staff and very clean rooms. We enjoyed the complimentary breakfast provided.. I like the toiletries provided. I liked the atmosphere of the hotel. June 11, 2014
    Rated 5.0 out of 5.0 by Great location and great staff I had a nice stay at this Hotel. The rooms are very clean and comfortable and the staff are friendly and helpful. The Hotel is not far from the KCI Airport and close to other Kansas City attractions. I will stay here again. June 8, 2014
    Rated 2.0 out of 5.0 by Working Nights - Not a great place to stay First let me say that the service staff in the restaurant, breakfast area, and the front desk are top notch. The folks at the Bistro are the main reason I stayed here twice. But they can not overcome the negatives for me, which are as follows. 1) Failing to recognize my room was taken. I was awaken in the middle of the night (first trip) by someone attempting to enter my room. Latch was made, no one got hurt, but this is a BIG screw up that I find inexcusable. 2) This one is out of managements control, but the open area pool and Jacuzzi lends itself to a lot of noisy kids on the weekends. Which is unfortunate if you, like me are working nights. 3) The key card fails to work on the door about 20% of the time. This is tiring after coming in from work to have to deal with. 4) This was the last straw. But working nights, I try to leave my room by 2:00pm. When I do, I remove the "do not disturb" sign. As I left I noticed housekeeping was working on the same floor. Fast forward to 2am, I come in and my room had not been serviced. Normally I don't mind mistakes like this but this was the "push" I needed to check out at my first opportunity. June 1, 2014
    Rated 5.0 out of 5.0 by Business Trip Great at the dooe by the Front desk and recieved express check in. clean comfortable and overall awesome expierence. Breakfast Server (Ramon) was Awesome as usual! June 1, 2014
    Rated 1.0 out of 5.0 by Never Again!! Poor front desk staff impacted our stay and we will never again stay at this property or recommend it to family or friends. June 1, 2014
    Rated 5.0 out of 5.0 by Good quality and value This hotel has never failed to make me feel welcome. It seems an odd location but I feel safe and really like this hote. May 24, 2014
    Rated 5.0 out of 5.0 by Clean and comfy! Everyone was kind and attentive. Clean and comfy!! Will return for future business trips. May 23, 2014
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