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Kansas City At The Plaza


Kansas City

Concierge Photo Concierge Signature
Melanie Riley
Lead Concierge

Insider Tips



The Spanish architecture mirrors that of beautiful Seville, Spain, which is Kansas City's sister city.
This luxury hotel is a modern landmark in Kansas City, the City of Fountains. Just steps from the hotel, the Diana and Cherubs fountain greets you at historic Country Club Plaza, where Seville-inspired architecture houses exclusive boutique shopping over 15 blocks. This luxury hotel in Kansas is well appointed, offering beautifully designed suites, an outdoor pool and elegant Oak Room Bar where guests can enjoy stunning views of the Plaza and live music five nights a week.

Guest Reviews

Hotel Specific Offers
Terms & Conditions
Discover the many benefits of becoming an InterContinental Ambassador.


  • Restaurant & Lounges

    The Oak Room Restaurant offers breakfast, lunch, and dinner seven days a week. Enjoy attentive service and a great view of the Country Club Plaza ...
  • Amenities & Services

    Our fitness centre is open 24 hours so you can work in a workout whenever it works for you. We offer a range of cardiovascular equipment, free wei...

    There's always something special happening at an InterContinental hotel. Whether you are looking for a fun-filled getaway or a place to host your n...
Kansas City At The Plaza
  • 401 Ward Parkway
  • Kansas City , MO , 64112
  • United States
  • Front Desk +1-816-7561500

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

English, Spanish

Pet Policy

Small pets under 25 pounds are allowed with 25 dollar nonrefundable cleaning deposit. Pets left unattended must be in a kennel. Guest will be held responsible for noise or other complaints about their pet.
Pet Fee $25.00 per night
  • Local Time

    11:36 AM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • US Dollar $ (USD)


    • Service animals allowed
    • 15 Room(s) with Accessibility Standards
    • Parking
    • Special Needs
    Guest Reviews
    Rated 4.1 out of 5 by 145 reviewers.
    Rated 5.0 out of 5.0 by Perfect! We were in town for a hockey tournament and this hotel bent over backwards to make our stay a complete success! From the dedicated wing in the hotel, to breakfast, to the common areas, every part of this hotel was fantastic! There were 3 hockey teams in the hotel (ages 9-11) and it was big enough to absorb the noise and craziness of people coming and going. The atrium is a great place to hang out and watch TV and have some drinks. The pool and hot tub was small but sufficent. The bar/restaurant served great grilled cheese and burgers for the kids. The adults didn't love the beds, but the kids did (they were sleep number). The staff was pleasant and accomodating. Highly recommend this hotel! January 3, 2014
    Rated 4.0 out of 5.0 by Great location and hotel, very uncomfortable beds. Loved the hotel and location and staff!! The "pump up" beds are very uncomfortable. January 2, 2014
    Rated 2.0 out of 5.0 by Seen better days. I have stayed at a few Crown Plazas that are very nice. This location has seen better days. It is obvious that it has been renovated. The old adage "you get what you pay for" holds true here. I gave it an excellent value because they only charged 5000 reward points for a stay. If they charge more in the future, look elsewhere. My credit card was charged $25.00 even though I used points. I had to call and get them to reverse the charge. Not a place I'd stay again. December 31, 2013
    Rated 5.0 out of 5.0 by I love this hotel When I visit the Kansas City area, I always stay at this hotel!! It is a great place to stay, the staff is great, the place is always clean, and they have very comfortable beds!! December 26, 2013
    Rated 5.0 out of 5.0 by Superb Quality and Staff This is really a great hotel! The front desk people are simply amazing and really go out of their way to ensure that you are taken care of! I recommend this hotel to anyone looking for a nice stay and a staff that really cares about their guests!! December 23, 2013
    Rated 5.0 out of 5.0 by Relaxing time We wanted to have a quiet time and to sleep on the "sleep number" beds. Both were accomplished. Quiet and restful! December 21, 2013
    Rated 5.0 out of 5.0 by Good Nights Sleep Very comfortable beds, almost too comfortable, I didn't really want to get up! Nice facility with everything you need in one place. Very close proximity to many stores, restaurants, and Oak Park Mall. December 10, 2013
    Rated 3.0 out of 5.0 by Very uncomfortable beds I would think this would not likely happen again, but unfortunately for us the Sleep Number bed malfunctioned. It completely deflated and would not correct itself. It was the most painful night I ever had. I selected this hotel because I wanted my wife to experience quality accommodations. I don't think inflatable beds are the way to go for a hotel, and certainly not double beds...Queen beds should be expected. They said they would reimburse the points but I am not holding my breath waiting on it. Other than this, the staff are friendly and it is generally a good hotel. December 4, 2013
    Rated 5.0 out of 5.0 by Great Value and Service Best thing about this hotel is the staff! Friendly and knowledgeable staff at check-in and check-out. Recognized as a IHG rewards member. Great service at breakfast by Ramon and the buffet was wonderful. This hotel has lots of common areas for relaxing and gathering with friends or family. We took advantage of the indoor pool and hot tub. The rooms are not large but they are very clean. We would definitely stay here again. December 1, 2013
    Rated 2.0 out of 5.0 by Sub Par Chose this location merely due to it's low Points rate and its proximity to my destination, that being said it was clear why they offer such a low points rate for a stay here. Very old hotel with marginal attempts to keep it updated, upon arrival the entrance was filled with obnoxious drunks, not the hotels fault, though this crowd and events that sub par venues tend to draw, fortunately the front desk was courtesy enough to offer a room away from the lobby and drunkenness, which was appreciated. The lobby was nice and clean, though the exterior both upon arrival and departure was littered with countless cigarette butts and trash. The rooms are VERY dated and extremely small with very low ceilings, the room was littered with flies bouncing around in the lamp shades, and unfortunately the in room amenities are very limited; at least they offer fridges, but they're wheeled to you're room and at a rate of $10 a night. Bathrooms match the rest of the room and are the smallest I've seen. The beds are not only unbelievably uncomfortable, but also are very small, the double-bed rooms contain 2 small single beds, not the queen size you see at most other hotels. The breakfast buffet was cold and sub par of what is normally offered complimentary at even a HIE. Overall this obviously was once an ok hotel, but it's not up to todays standards, at least not what I expect from an IHG brand in a metro area. Plenty of other locations nearby, including better preforming IGH brands, staying here is really unnecessary. November 27, 2013
    Rated 3.0 out of 5.0 by Very odd Layout, clean rooms, tiny bathroom, annoying internet, great breakfast I stayed here for 2 nights in Nov. 2013. Pros: - Good location - close to interstate - Breakfast was very good - Onsite dining - it was also very good - clean rooms - good water pressure Cons: - Internet - in order to get connected, you had to watch a video/advertisement - it was a short video but it was still annoying - no major perks for Platinum members (was told Thank you and given a bottle of water) - extremely odd layout - to get to my room I had to go through 2 doors. (sort of felt like a Navy ship). :) - overall service / friendliness wasn't as great as other CP's All in all, I would stay here again because CP is my favorite brand and I am loyal to IHG. But I have stayed in much worse CP's and several that are much nicer. November 25, 2013
    Rated 5.0 out of 5.0 by A wonderful 2 day experience We were staying on reward points the staff treated us the same the room they gave us was clean and roomy the complimentary breakfast was tasty and ran very professionally we ate one night in hotel bistro the food was great overall wonderful experience would definitely stay again November 23, 2013
    Rated 5.0 out of 5.0 by Comfortable bed and great service. Breakfast buffet was outstanding. Courteous service when checking in and out. Friendly staff both in restaurant and front desk. Manager exceptional. November 19, 2013
    Rated 5.0 out of 5.0 by Romantic weekend Went for anniversary and shopping . Stayed in 1 bed suite. Nice room with skylights and large 2 person tub. Room was clean. Bed was comfortable (adjustable). We enjoyed fast and decent room service for breakfast. Close to great shopping. Friendly and accommodating staff. November 15, 2013
    Rated 5.0 out of 5.0 by Staff makes the experience! From James at reception to the thorough housekeeping by the young lady whom I did not get the chance to thank personally, all made our stay perfect. November 3, 2013
    Rated 5.0 out of 5.0 by Honeymoon My husband and I stayed at this hotel on our honeymoon and we were very impressed. The gentleman at the front desk was very professional and helpful. We went to the bar that evening and the bartenders were very funny and friendly. The hotel was clean, and the beds were soft. It was a really great experience. I will recommend this hotel to anyone that comes in town. October 30, 2013
    Rated 5.0 out of 5.0 by Family Lodging We gathered from across the states to bid farewell to Dad/Grandpa in hospice. God blessed us with actually allowing us to say goodbye to him. We then added more family to our reservations to attend Dad's funeral. We all would like to thank the staff at Crowne Plaza for accommodating all our needs. (i.e. baby crib, razor, etc, - you name it, we needed it.) We especially thank Brian, Paula & Ryan. Thank you to the entire staff at Crowne Plaza, Lenexa. October 28, 2013
    Rated 3.0 out of 5.0 by Expected a little more. Our experience was ok. For it being a Crowne Plaza I expected a little more. The room was ok except for the old television. The picture quality was pretty snowy so hard to watch. I noticed that the other rooms had nice flat screen TVs so not sure why we got the dud. The swimming are was very nice except the pool was a little cold. The hot tub was excellent. The employee at the front desk was excellent. Overall it was nice just expected a little more in some areas. October 23, 2013
    Rated 3.0 out of 5.0 by Thumbs down on Sleep Number Beds I didn't realize when I made our reservation that the hotel had Sleep Number beds. I didn't sleep a wink. They're impossible to get comfortable on. These things are not much more than a glorified air mattress. Never again. But the hotel was nice, the room was clean, the staff was excellent and breakfast the next day was great. But I'll never stay in another property with a Sleep Number bed. October 23, 2013
    Rated 4.0 out of 5.0 by Great Beds, great stay Easy access for west side stays. Staff was polite and available when needed. Sleep Number Beds!! Would stay at this location again. October 20, 2013
    Rated 4.0 out of 5.0 by Weekend Stay Good access to/from where we wanted to go. Close to shopping, resteraunts. Booked an accessible room but did not pay attetion to bed, We got a full size bed. Not big enough for my wife & I. October 17, 2013
    Rated 5.0 out of 5.0 by Great facility Excellent hotel and staff. Very friendly and very helpful. October 16, 2013
    Rated 5.0 out of 5.0 by Great stay Wonderful stay...very comfortable. Would like to see breakfast hours extended until 10:00 am if that would be possible. October 15, 2013
    Rated 5.0 out of 5.0 by Awesome Staff!! If all Hotels had their attitude!!..their attention to detail!!..their, "We Care" approach to personal service!!..Life would be a breeze!!..Keep up the good work! October 14, 2013
    Rated 5.0 out of 5.0 by Nice place to stay. Staff very friendly. all me needs were met. Can't wait to stay there again. October 13, 2013
    Rated 2.0 out of 5.0 by Recent Stay Was lodged in a 2nd floor walk-up room (no elevator). Room was worn; television was ancient and fuzzy. It was, however, clean. October 3, 2013
    Rated 5.0 out of 5.0 by in town for the IMPROV comedy show Stayed here with my co-workers in August, So I bought my husband back and we had a great stay ran into a few glitches, but over all a great stay. we got kinda nervous when we saw soooooo many kids in town for some event but after 10pm all that was silenced. Breakfast was awesome awesome awesome !!!!!!!!!!! October 2, 2013
    Rated 5.0 out of 5.0 by Better than I expected! Clean and comfortable. Loved the Sleep Number bed. Loved the very clean bathroom. Loved all the little extras. Awesome location. Close to the Mall! Beautiful contruction in the lobby. October 2, 2013
    Rated 5.0 out of 5.0 by Just a great place to stay I really love the Crowne Plaza - Overland Park. I have stayed there many times and never had a bad experience. They are one of the only IHG Rewards hotels that I have stayed in that automatically upgrade your room (without having to ask). They give you a bottle water and snack at the check in desk (rewards members). They really make you feel important and welcome. Kudos to Crowne Plaza and their staff. If I am anywhere near that area in Kansas City there is no question where I stay. Wish they offered free connentinental breakfast though. September 26, 2013
    Rated 5.0 out of 5.0 by Total Hotel review Great hotel, staff, bar, food, etc. Hard to find the way the road goes, but just keep trying. September 23, 2013
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