Rated 4.1 out of 5 by 605
Rated 3.0 out of 5.0 Below Expectation
My wife and daughter stayed there while my wife visited the daughter. Reservation was in my name (unable at last minute to go). Ratings and comments are based on phone conversations during the stay and discussions after.
Pros: Very convenient to UMKC; staff were friendly and generally very responsive and accommodating; lunch in restaurant was quite good; property is nice overall.
Cons: Check-in clerk failed to ask about Platinum Club amenity, said internet was free, but failed to provide access code, didn't tell my wife about concierge lounge information or to code room cards for lounge access; bathroom sink basin was discolored and shower curtain had obvious mold on it; room refrigerator wasn't cooling; my wife reported the garage was not secure against unauthorized entry and that entry to room to floors could be gained through the garage.
Bottom line: (1) initial impressions matter; (2) a sense of security matters, especially when it's your wife and daughter; (3) this was our first experience with the Intercontinental flag, and, frankly, I expected better.
25 February 2015
Rated 5.0 out of 5.0 by Ortiz 642 This is a typical stay at Intercontinental KC
More often than not the experience at this hotel is superior to all other hotel chains.
From the valet to concierge, the staff throughout the whole property is kind, courteous, and goes out of their way to ensure a comfortable stay at the hotel.
While I travel enough to know what consitency to expect, I am delighted to stay at this location time and time again.
23 February 2015
Rated 4.0 out of 5.0 by richlittle62 nice stay
Hotel no doubt has an attention for details and comfort. Was nice to come into a comfy room with bed turned and robe and slippers waiting for me. Staff was very friendly and helpful.
Only downfall which may seem petty but with the attention to detail this hotel pays to everything it is big. After my first night which was a very late night working I woke to find that when cleaning service cleaned the room they only left decaf coffee. I called down to frontdesk and ask for 3 bags of regular coffee, they brought up 2 bags fairly quickly. Went to make coffee to find that the cleaning staff had taken the coffee cups of which I had only used one. Just not a great way to start a day after long evening
22 February 2015