Rated 4.5 out of 5 by 190
Rated 4.0 out of 5.0 by Jaffarz Relaxing stay with some service hiccups
The resort is built on a cliff overlooking the sea. On arrival the view from the lobby is breathtaking. The Air Bar is a beautiful place to soak in the view while watching the sunset. We also felt that the food on the Thai-themed dinner at Amber was very good.
The experience would have been stellar if not for a few hiccups which really should not happen at a hotel of this calibre.
1. Turndown service repeatedly at 6-7pm despite me requesting 9pm on the check-in form. Why bother with this option if it is not followed?
2. Butler service (for club guests) is a bit of a gimmick. We did not see our butler at all during our stay except during tea time. There was no way to contact our butler directly to handle our requests (unlike the Intercontinental Danang, where we were given a mobile phone).
3. There was a wedding on Saturday but we were only informed about this on Friday night. More advanced warning should be given especially since the property isn't big and the noise produced from the event was substantial.
4. Panoramic suites and pool villas list "bliss monkeys" as an in-room amenity but they are actually chargeable! I don't have an issue with this but I suggest removing it from the website.
5. No towels at the main pool at 6pm on 2 consecutive days. That is quite unacceptable.
Overall, we enjoyed our stay very much but minor issues like the above should have been avoided.
April 28, 2015
Rated 4.0 out of 5.0 by JoJo TW Stunning sight, disappointing hardware
the sea-view is absolutely stunning, but we encountered some odor issue. The room(315) smelled moldy and we had to contact the front-desk and asked to switch to another room. The response was swift and we were relocated to a new room(307) in 10min. However the new room still had slight moldy smell, and we wouldn't bother to change again and had to light some candle to get rid of the smell.
April 23, 2015
Rated 5.0 out of 5.0 by Tatty123 Great service and problem handling
Besides the fact that I was ackowledged as an IHG Rewards Club member, the staff at the head of the General Manager was efficient and proactive as well as responsive to my requests. The food was great, however timing can be improved.
April 20, 2015
Rated 2.0 out of 5.0 by Andreas67 Location
fantastic sunset really memorable
I strongly believe the Hotel need to think about the Breakfast charging for Kids nothing mention when you book your Room and your offer breakfast including ,that you need to pay for you child extra, as a Family friendly Hotel is in my opinion the wrong approach and message to any other customers.
April 16, 2015
Rated 1.0 out of 5.0 by Sherrie26 Do not stay at this property
Poor hygiene, rundown facilities, bad food, very rude staff
April 14, 2015
Rated 2.0 out of 5.0 by romio.most 最悪の対応で残念な旅行になりました。泣
April 11, 2015
Rated 4.0 out of 5.0 by nik 2006 v good but could be excellent
beautiful location with warm,helpful staff.villa of very good size and food of very high standard with good variety of breakfast buffet.front desk manager and concierge team very helpful and attentive.beds and pillows very comfortable,probably largest hotel bed i have stayed in.
buggy service very efficient and needed in this hotel
few small glitches that can easily be rectified,suggest management focus on following areas:
clear away food plates/beer bottles from around the pool promptly-noted often took several hours sometimes with various employees just walking past(presume it wasn't their job)
buy more napkins for restaurant-first two days of stay had to use paper napkins,not sure why.
pool staff often got food order wrong and often had to wait up to 60 mins.also had to go to bar to order food and drinks as nobody patrolling area.impossibe to get attention even though plenty of staff
running out of towels by pools-see napkin comment
in room dining portions very small and food stone cold-plates etc still in room following afternoon and had to call for them to be removed.
overall very enjoyable and if these small,irritating issues are resolved,by better management then would truly be world class hotel.
April 11, 2015
Rated 4.0 out of 5.0 by HPK_A "A place you have to visit once in your live"
Herrliche Lage, sehr ruhig, Personal extrem nett aber leider noch nicht auf internationalen Top Level.
Zimmer leider bereits etwas abgewohnt, auch für asiatische Verhältnisse nicht unbedingt 'Interkontinental' Standart.
Preis/Leistungsverhältnis eher schlecht auf Grund der doch hohen Preise bei nicht auf Preislevel befindlicher Ausstattung.
Preis wäre grundsätzlich OK, dann müsste aber in der Zimmerausstattung doch investiert werden!
April 9, 2015