Rated 4.2 out of 5 by 632
Rated 5.0 out of 5.0 by AG4E Welcome HOME!
This is how I exactly felt every time I walked into the Intercontinental Kuala Lumpur lobby: ���WELCOME”
The Intercontinental chain is known for its hospitality and the standards they maintain on how their staff treat the guests, but this was beyond my expectations. I had never been so well-treated at any 5-star hotel. Not even at the other Intercontinental hotels where I stayed. I was always greeted with a “Welcome Home” when entering the hotel and that was not all. The reception desk, the concierge, the bell hops, the restaurant staff… were all just perfect. Everywhere you turn someone is waiting to surprise you with a smile.
The rooms and other hotel areas are very clean and well-maintained except for very minute instances which are inevitable at any high-end 5-star hotel and absolutely overlookable.
The bed was fantastic and since we were on the 22nd floor the room was very quiet; however, I don’t think the rooms on lower floors would be any different regarding that criteria. The rooms are decorated in a decent manner and the 40 inch LED has nice channels on (News, Sports, entertainment, as well as local channels). The free Wi-Fi was faster than I expected and was available all over the hotel. Bathroom amenities were also of good quality.
The pool was very good, but the Jacuzzi was under repair during our whole stay which was really a shame as I was looking forward to relaxing in it after the long walks around KL. The 24-hour gym equipment was pretty basic for an Intercontinental, but I managed to have my workouts there when I had time and it was not too bad. Like all other hotel staff, the guy supervising the gym was very nice and helpful.
The only minor downside I could think of is the buffet breakfast. Although the food quality was very good, the buffet wasn’t as expanded as I thought it would be and most dishes were the same all the way through my one week stay. Nonetheless, considering the great deal I got on the room it was good enough for the price paid.
All in all, I’m very pleased with my stay and it was worth every penny spent. I recommend this hotel to anyone who wants just more than a bed and bathroom from a hotel, anyone who expects smiling faces and top notch 5-star quality treatment.
23 April 2015
Rated 4.0 out of 5.0 by LawrenceofSalisbury Great Club Lounge
Excellent new Club lounge and I would rate as probably one of the best in KL. Excellent Club staff and Club manager.
A noticeable improvement in the quality of the food on offer throughout the hotel over the past 12 months. The new Executive chef and team has clearly made a big difference.
22 April 2015
Rated 5.0 out of 5.0 by pervez786 Great Experince
we always stay at Intencon KL because of the assured quality of service every single time; we love the restaurant because of the quality and variety of food on offer - it suits our style; the rooms are generous in size and our requirements for comfort
20 April 2015
Rated 5.0 out of 5.0 by Omar76 Great staff
Big thanks to your friendly staff specially Faizah and Darius. Very good customer service.
18 April 2015
Rated 5.0 out of 5.0 Outstanding Hotel in KL
The Kuala Lumpur Intercontinental Hotel is a fantastic and beautiful hotel centrally located in the center of Kuala Lumpur. The hotel rooms are beautiful are complimented by the excellent staff through out the hotel. Highly recommend this hotel if you are traveling to Kuala Lumpur.
17 April 2015
Rated 5.0 out of 5.0 by JTDoubleU Stunning Club Lounge
I've spent more than 100 nights in KL and have sampled 6 different business & shopping districts. This InterContinental is exceptionally well-managed. The Club Lounge is beautiful. The mix of marble and rough-hewn wood tables is spectacular. The jellyfish display as you enter; the views; the high ceilings...all are great! I've already booked my next KL visit at this hotel.
This is the only hotel in Asia that has slippers that fit me (U.S. size 12 feet) and robes that fit someone who is 6'4" tall.
16 April 2015
Rated 4.0 out of 5.0 by skyhara98 滞在は問題ありませんでした
15 April 2015
Rated 5.0 out of 5.0 by SeekerPL Good location and service
The Intercontinental Kuala Lumpur is perfect choice for a stop-over which I could have proper rest... A wonderful experience and a truly memorable time.
The highlight is the kind and caring team members that make your stay so enjoyable...... special thanks to staff at the Club Lounge.
Highly recommended as a perfect experience.
15 April 2015