Rated 4.3 out of 5 by 704
Rated 5.0 out of 5.0 by kevin5k Overall great experience
My 1st time staying @Intercontinental with my family and baby. We were pleasantly surprised for the positive experience (eg. Helpful staff, comfortable room and nice swimming pool). My family really enjoyed the stay.
July 2, 2015
Rated 5.0 out of 5.0 by sl123 Good convenient hotel if you want to visit KL
I stayed only 2 nights in this hotel, but I found out that this hotel is really convenient to go anywhere within the shopping and leisure places in KL. You can take the LRT (station just next to hotel), taxi, bus, etc.
The room is clean and tidy and hotel staffs are quite responsive to your requests. If you have chance to visit the club lounge, you will find it is on high floor and you can see nice bird's eye view of KL. The food and drinks offered are very good. I like it because they change the menu everyday so it is not boring.
However, the breakfast choice is a bit limited but still got quite a few local dishes. You have chinese, indian, malay, european dishes.
June 30, 2015
Rated 4.0 out of 5.0 by Pinky Chick Friendly staff, location
Great service, comfortable bed and fantastic food.
June 30, 2015
Rated 5.0 out of 5.0 by Btonboz very impressive
i have stayed at the hotel, many times, and found last year to be very poor in many ways. However this year the service was outstanding. From arrival, I was taken to the club lounge and Julia the club manager spent time showing me all the improvements of the new club lounge and facilities. A big thank you to Jeff and Glenn in the lounge who were both friendly, professional and gave outstanding service. The upgraded room was perfect, still some problems with the time the rooms were serviced, but once again Julia sorted that out on the 2nd day.
Overall faultless service, but nobody can still explain why there is not a range of spirits in the mini bar. It cannot be that Malaysia is mainly a Muslim country. As the intercontinental hotels across the Middle East have the biggest range I have ever seen.
June 29, 2015
Rated 5.0 out of 5.0 by Keetie Great place to stay
The hotel was excellent, service was great, rooms big and well Appointed. My only negative which is a personal thing. The bed was way to hard and uncomfortable. The executive club was well worth while. A very enjoyable stay and would certainly have no hesitation in recommending this hotel.
June 29, 2015
Rated 5.0 out of 5.0 by Magdy58 Good Stay
we are loyal guests at Intercontinental Kuala Lumpur and we appreciate all the hard worked the staff have given during our stayed at the hotel especially the Bellmen and the Concierge Staff Mr. Calvin, Mr Jeffrey and Mr Azli and Mr. Khalid and Mr. Khogi and Mr. Jason. These are the people that make the hotel because of their good services, friendliness and helpful to the guests. Mr. Jason from the restaurant and his team is doing their best to serve the guests every morning during breakfast but I have seen new faces on the floor and these staff need to be trained more. The breakfast menu is good but need to be changed and not serving the same food everyday. The Club Lounge snack food is improving and the Manager (forgot her name) and her staff is doing their best to make the guests feel happy.
June 27, 2015
Rated 5.0 out of 5.0 by gimgim friendly attentice manager restaurant
grear breakfast love it.variety of choice.but fish porridge was inly warm.should be hot
the manager is very attentive knowing what n how to gret n welcome guest.he is excellent.forgot his name.he is dark a bit old
June 26, 2015
Rated 5.0 out of 5.0 by huoyueri 房间很大，住的舒服
June 24, 2015