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Kuala Lumpur

Rated 4.1 out of 5 by 394 reviewers.
Rated 4.0 out of 5.0 by Honey Moon Couple The staff at Intercontinental Hotel Kuala Lumpur demonstrated the genuine Malaysian Hospitality and made every effort to provide outstanding customer and value centric services to us during our stay. We would be glad to stay at the hotel again on our next trip to Kuala Lumpur and are ready to provide further details related to our stay and experience at Kuala Lumpur Intercontinental Hotel. Keep up the great work. Best of success, Mr. & Mrs. Uysaler 29 August 2014
Rated 5.0 out of 5.0 by Great for business travel It was grate service provided. Nice hotel and nice staff. I would like to thanks specially the customer services manager Julia for the efforts to make my stay enjoyable Thanks 28 August 2014
Rated 3.0 out of 5.0 by Great hotel, but air conditioning problems Perfect location for anyone working along the LRT route. My office is in PJ just 20 minutes from the hotel on the metro. Rooms are comfortable and the amenities just what you would expect from Intercontinental. My only issue was a fault with the a/c temperature control which meant the room was always too cold - in spite of reporting this every day, it was never fixed. 27 August 2014
Rated 5.0 out of 5.0 by Toastmasters Excelllent comfort and staff. Made me want to return. 26 August 2014
Rated 3.0 out of 5.0 by Great staff and location - poor check-in We were at KL for 2 days and stayed here and once checking in you can see lines waiting for check-in with major delays. When checking in I was told that room is not ready even though we arrived at 2:30 pm. We were asked to wait for another hour till room is ready. This was not acceptable since time is of essence so I refused and they found an available room. View of room was on Jalan Ampang which is not the best view you can have. When checking in, staff didnt give much information - was in a hurry and under stress. Breakfast is one of the poorest - in terms of variety and size of buffet. Restaurant area was small and narrow. Rooms are not the most luxurious for the price - but clean and sleep quality is superior. Bathroom needs renovation but overall clean. Lighting of the room and the lights is very confusing. Location is prime across from train station and also walking to KLCC. Staff and concierge are AMAZING - helpful and knowledgeable. I was disappointed overall with the value of this hotel but location and staff makes it bearable. 26 August 2014
Rated 5.0 out of 5.0 Outstanding Front Desk service & also at IVIV Outstanding front desk serivce! Check-in was smooth, and unfortunately I witnessed very rude guest(s) bullying the front desk staff claiming they'd "important" guests and demanding rooms be made available immediately. Notwithstanding, front desk staff did well under pressure. Bravo! My first-time at InterContinental KL (social visit) and it was a excellent experience. Looking forward to be back for business one day. Keep up the good work! 25 August 2014
Rated 4.0 out of 5.0 by Excellent eervices and locations as always Intercontinental has always set a benchmark and continue to deliver on the promise of unlimited luxury. I have always enjoyed my stays here, be it in Delhi or Kualalumpur in the recent past. I am an ardent IHG fan, a loyalist at heart. Just want them to keep amazing me every time. Cheers 25 August 2014
Rated 5.0 out of 5.0 by Another great Intercontinental Hotel Stayed in KL for Business and my first choice was the InterContinental. After having stayed at 4 other branded hotels in KL for business in the past and having mixed to poor stays, I'm glad that this time my work gave me a choice of hotel brand to stay, I'm happy to say I was impressed. My only real suggestion for improvement is that the gym needs some fans to move air around. Air-conditioning alone does nothing to help dry sweat and regulate body temp if you're doing tempo/interval cardio on tread mills or stationary bikes. 25 August 2014
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Kuala Lumpur
  • 165 Jalan Ampang
  • Kuala Lumpur , 50450
  • Malaysia
  • Front Desk +60-3-21611111

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

English, Hindi, Chinese

Pet Policy

Pets are not allowed except for high VIP security delegation group inspection for State or Royal Family visits and guide dogs for people with disabilities.
  • Local Time

    3:22 PM
    • CHECK-IN

      2:00 PM

      12:00 PM Late Check out Available


    • Malaysian Ringgit RM (MYR)


    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking