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  • 1 888 IC HOTELS
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Kuala Lumpur

Rated 4.1 out of 5 by 376 reviewers.
Rated 3.0 out of 5.0 by Very average Check-in service was remarkably slow despite the lack of any other guest at the Front Desk. The order taker at Room Service messed up my order. To make matters worse, the room service food quality was extraordinarily poor and at the price I was charged, I felt cheated. To be fair, when I raised my complaint during check-out, the Front Desk staff made amends by waiving the charge on the item which was sent to me by mistake. If you can be patient during the check-in process and if you can, avoid ordering room service, then your overall stay should be alright! 12 August 2014
Rated 5.0 out of 5.0 by Great food, great staff, great hotel but room not quiet enough The Club Lounge manager Julia and all her staff provided excellent service and the food was first class. The food and service at the Serena Brasserie was also excellent and a big thank you to Jason and Mohammad. If not for the fact we could hear the elevator motor running every time an elevator ran you would have had a perfect score. Initially we were given a room 3026 on the 30th floor which was fantastic except for the noise of the elevator motor we could hear all the time, particularly at night. Simon in the club lounge was a great help through our entire stay and was able to move us to room 2926 on the floor below which was much better but we could still hear the noise faintly. I think you urgently need to find a way of insulating the elevator noise from the rooms. Both rooms we had were about as far away from the elevators as you could get. Overall we thoroughly enjoyed our stay and hope to come back next year. 12 August 2014
Rated 4.0 out of 5.0 by Spa The staff and quality of massage in the Health Spa was outstanding! 11 August 2014
Rated 3.0 out of 5.0 by Comfortable with a lot of room for improvement The hotel staff are very good and friendly. The hotel is not of the same quality of other intercontinental hotels i stayed in. A few recommendations I would like to share with you since I truly am a loyal IHG member are: 1. Breakfast food needs to include some arabic options 2. TV channels are very limited with no pay per view or children channels or Arabic News channel. 3. Room lighting options should be increased. Not enough lights in the room. 4. Bathroom is pretty old and needs a lot of improvement. 08 August 2014
Rated 4.0 out of 5.0 by Staying close to KLCC Everything was really nice.. except that the rooms are very old now. A bit grimy.. We stayed in Room 1619, the bathroom tiles were broken near the bathtub. Paint chipping off on the doors. Not what is expected from InterContinental.. 04 August 2014
Rated 5.0 out of 5.0 nice stay on holiday Nice room with nice pillow and mattress, toiletries etc. make me feel comfortable and enjoy my stay. 04 August 2014
Rated 5.0 out of 5.0 by Viaje familiar con niños pequeños El hotel esta muy cerca de las torres petronas y hay un banco a 10 m, muy comodo, el bar en el lobby es genial, las joyas de la tienda en el lobby no son acorde con el precio en calidad, aunque no tan inconveniente y seguro comprar ahi. Falto que me reconocieran como socio de IHG. En el desayuno y en general en los bufets, faltan opciones internacionales para gente que no disfruta la comida local. 04 August 2014
Rated 5.0 out of 5.0 Amazing Experience Great hotel with great staff. The location right next to a metro station, near everything. The Twin-Tower are 10 minutes away by walking. A lot of malls around the property. 03 August 2014
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Kuala Lumpur
  • 165 Jalan Ampang
  • Kuala Lumpur , 50450
  • Malaysia
  • Front Desk +60-3-21611111

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

English, Hindi, Chinese

Pet Policy

Pets are not allowed except for high VIP security delegation group inspection for State or Royal Family visits and guide dogs for people with disabilities.
  • Local Time

    6:18 PM
    • CHECK-IN

      2:00 PM

      12:00 PM Late Check out Available


    • Malaysian Ringgit RM (MYR)


    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking