Skip Navigation
  • English    English
    Select to close.
    Current Settings are:
      /  English

    Change Preferences:
    Country / Region of Residence:
    Available Languages:
  • |
  • |
  • |
  • |
  • Sign In
  • 1 888 IC HOTELS
  • Book online or call:
Email or IHG® Rewards Club # PIN
Not a member?Join Today!
Forgot PIN
All fields are required.
If you have forgotten or lost your Personal Identification Number (PIN), we can email your PIN to the email address in your IHG® Rewards Club account profile.
If you do not have an email address in your profile, please contact your local IHG® Rewards Club Customer Care  to source your PIN and to update your profile with your email address. When you receive your PIN you can also update your email address
IHG® Rewards Club # Email Address

Not a member?Join Today!
Create PIN
All fields are required.
IHG® Rewards Club # ZIP/Postal Code
First Name Last Name
Please select a 4 number Personal Identification Number (PIN) which will be used to access your IHG® Rewards Club account.
PIN Verify PIN
Not a member?Join Today!
Create Email
All fields are required.
Thank you. Your PIN has been created. Please enter your email address so you can use it to log into the site in the future.
Email Address Verify Email Address
  • 1 888 IC HOTELS
  • Book online or call:

Kuala Lumpur

Rated 4.1 out of 5 by 379 reviewers.
Rated 3.0 out of 5.0 by Poor service at reception and supper Reception took too long! Receptionist seem inexperienced and unable to resolve problem on his own (need to get others to assist). We had supper at the main restaurant at lobby at around 830pm. There were very few ppl around. We ordered prking duck wrap and somtam salad. Got our order only after 50minutes!! Service was so slow and unacceptable! Considering the high costs of food and room, the hotel is not worth it. 19 August 2014
Rated 4.0 out of 5.0 by Friendly Service Team I would like to compliment Jason from Serena Brasserie, he made a difference to my stay. I always have breakfast at the hotel, and travelt o KL evry 2 weeks.. Though there is a decent spread, the quality is sometimes inconsistent and the Eggs section is always crowded but the service of the cooks and the omelettes made are usually very blend tasting. The local spread is much better than the western selection. When occupancy is high, it is difficult to get the attention of the serivce team. However, Jason makes it a point to check up on his guests, especially the regular guests, to ensure that they get what they need. He is also always open to get feedback on the service and quality of the food. HIs high level of service made my experience in the morning much better. When I lined up for an omelette and was ignored by the cook, he jumped in and helped me to sort it out. 18 August 2014
Rated 5.0 out of 5.0 by Excellent Service Excellent service provided by the staff throughout the hotel. Great location. Food excellent. 18 August 2014
Rated 3.0 out of 5.0 by Very average Check-in service was remarkably slow despite the lack of any other guest at the Front Desk. The order taker at Room Service messed up my order. To make matters worse, the room service food quality was extraordinarily poor and at the price I was charged, I felt cheated. To be fair, when I raised my complaint during check-out, the Front Desk staff made amends by waiving the charge on the item which was sent to me by mistake. If you can be patient during the check-in process and if you can, avoid ordering room service, then your overall stay should be alright! 12 August 2014
Rated 5.0 out of 5.0 by Great food, great staff, great hotel but room not quiet enough The Club Lounge manager Julia and all her staff provided excellent service and the food was first class. The food and service at the Serena Brasserie was also excellent and a big thank you to Jason and Mohammad. If not for the fact we could hear the elevator motor running every time an elevator ran you would have had a perfect score. Initially we were given a room 3026 on the 30th floor which was fantastic except for the noise of the elevator motor we could hear all the time, particularly at night. Simon in the club lounge was a great help through our entire stay and was able to move us to room 2926 on the floor below which was much better but we could still hear the noise faintly. I think you urgently need to find a way of insulating the elevator noise from the rooms. Both rooms we had were about as far away from the elevators as you could get. Overall we thoroughly enjoyed our stay and hope to come back next year. 12 August 2014
Rated 4.0 out of 5.0 by Spa The staff and quality of massage in the Health Spa was outstanding! 11 August 2014
Rated 3.0 out of 5.0 by Comfortable with a lot of room for improvement The hotel staff are very good and friendly. The hotel is not of the same quality of other intercontinental hotels i stayed in. A few recommendations I would like to share with you since I truly am a loyal IHG member are: 1. Breakfast food needs to include some arabic options 2. TV channels are very limited with no pay per view or children channels or Arabic News channel. 3. Room lighting options should be increased. Not enough lights in the room. 4. Bathroom is pretty old and needs a lot of improvement. 08 August 2014
Rated 4.0 out of 5.0 by Staying close to KLCC Everything was really nice.. except that the rooms are very old now. A bit grimy.. We stayed in Room 1619, the bathroom tiles were broken near the bathtub. Paint chipping off on the doors. Not what is expected from InterContinental.. 04 August 2014
2 3 4 5 ... 14 next>>
Kuala Lumpur
  • 165 Jalan Ampang
  • Kuala Lumpur , 50450
  • Malaysia
  • Front Desk +60-3-21611111

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

English, Hindi, Chinese

Pet Policy

Pets are not allowed except for high VIP security delegation group inspection for State or Royal Family visits and guide dogs for people with disabilities.
  • Local Time

    5:34 PM
    • CHECK-IN

      2:00 PM

      12:00 PM Late Check out Available


    • Malaysian Ringgit RM (MYR)


    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking