Rated 4.1 out of 5 by 395
Rated 4.0 out of 5.0 by Saman Better than InterContinental Shanghai,Behind InterContinental Beijing Beic
We were there for 7 nights; we had 2 room one double with extra bed and one twin. The first impression of the staff and the reception was quite professional, smiley and helpful, they promote our room to king size bed, the checkin took about 15 min and most of it was because we went to check the rooms before finalizing the process, the checkout was done less than 5 minute. The rooms were in floor 14, large enough as you expect from InterContinental 5*, includes a study desk, a 2 person sofa and a big cupboard. The twin and double room bed design and over bed lighting were different means that there are two type of rooms and it is interesting because most hotels just change the bed of the rooms in order to differentiate doubles and twins. The TV was a large enough LCD with adequate TV channels. The internet was free up to 1.5MB for 4 devices and the signal strength of WIFI was very good and our tablet and mobile phones had no problem with it. The in room amenities include iron , iron desk , safe box, frig , tea and coffee bags, no fork and no spoon , an electric kettle and universal power plug sockets. The rooms had a very nice console next to the beds for management of room lighting and A/C which you can control all lights around the room with the configuration of Master and Foot for days and nights and also adjusting the A/C to set the temperature of the room. The king size bed was very large and very comfortable with a pillow menu and very nice blanket. The bath was wonderful and had a bathtub and a separated shower. There was a hair dryer in the bath. There were enough bath amenities like bath and hand jells, conditioners, shampoo, comb, tooth brush, slippers, bath robes... but there were no shaving facilities like shaving mirror and razor. The extra bed was a small typical extra bed but quite comfortable. The room was very clean but needs some minor amendments like fixing the noisy drainage of the shower, fixing the small nicks of cupboard beside the study desk, fixing the overused power plug... the house keeping and room service was good. One night around 12pm we call them for some amenities like shampoo and tooth brush and they brought us a bag full of a set of amenities and then they called us too check if we have received our requirements or not. Another night we had a complaint about extra bed blanket and a very nice and helpful man named Brian came to our room investigating the issue and assured us for not happening again. Out there, in the 5th floor was an outdoor pool serving from 7am to 9pm, well designed and beautiful that had a dedicated area for kids too. The breakfast was very good served from 6 to 10:30; the variety of foods, fruits, drinks ... was vast and satisfactory with a very nice fruit table and a salad bar. The only problem was that, right at 10:30 the staffs start to take away all items so if you just enter at 10:30 you must be lucky to find something to eat. The lobby of the hotel was beautiful and outstanding with those huge pillars and staircases and enough sofa and sitting areas. The concierge was very helpful and helped us many times finding routes and sightseeing in KL. The hotel location is not the best in KL but is very good. It is 5 minute walk to KLCC and 20 min walk to Pavilion (all the way to Pavilion is air-conditioned). Less than 5 min walk to Avenue K shopping center and KLCC LRT station. Next to the hotel is Ampang Park LRT station. The Ampang Park local shopping center with McDonalds, KFC and pizza hut, very good rate money exchange and supermarkets... is just in front of hotel. There is a shuttle van from hotel to the Bukit Bintang area on a regular basis each hour.
o not accept rooms that have a connection door! those doors are not sound isolated and the TV and talking disturb you.
03 September 2014
Rated 4.0 out of 5.0 by OSU-2014 Honey Moon Couple
The staff at Intercontinental Hotel Kuala Lumpur demonstrated the genuine Malaysian Hospitality and made every effort to provide outstanding customer and value centric services to us during our stay.
We would be glad to stay at the hotel again on our next trip to Kuala Lumpur and are ready to provide further details related to our stay and experience at Kuala Lumpur Intercontinental Hotel.
Keep up the great work.
Best of success,
Mr. & Mrs. Uysaler
29 August 2014
Rated 5.0 out of 5.0 by BAYAT Great for business travel
It was grate service provided. Nice hotel and nice staff. I would like to thanks specially the customer services manager Julia for the efforts to make my stay enjoyable
28 August 2014
Rated 3.0 out of 5.0 by JRB2 Great hotel, but air conditioning problems
Perfect location for anyone working along the LRT route. My office is in PJ just 20 minutes from the hotel on the metro. Rooms are comfortable and the amenities just what you would expect from Intercontinental. My only issue was a fault with the a/c temperature control which meant the room was always too cold - in spite of reporting this every day, it was never fixed.
27 August 2014
Rated 5.0 out of 5.0 by madreferee Toastmasters
Excelllent comfort and staff. Made me want to return.
26 August 2014
Rated 3.0 out of 5.0 by Caravaniza Great staff and location - poor check-in
We were at KL for 2 days and stayed here and once checking in you can see lines waiting for check-in with major delays. When checking in I was told that room is not ready even though we arrived at 2:30 pm.
We were asked to wait for another hour till room is ready. This was not acceptable since time is of essence so I refused and they found an available room.
View of room was on Jalan Ampang which is not the best view you can have.
When checking in, staff didnt give much information - was in a hurry and under stress.
Breakfast is one of the poorest - in terms of variety and size of buffet. Restaurant area was small and narrow.
Rooms are not the most luxurious for the price - but clean and sleep quality is superior. Bathroom needs renovation but overall clean.
Lighting of the room and the lights is very confusing.
Location is prime across from train station and also walking to KLCC.
Staff and concierge are AMAZING - helpful and knowledgeable.
I was disappointed overall with the value of this hotel but location and staff makes it bearable.
26 August 2014
Rated 5.0 out of 5.0 Outstanding Front Desk service & also at IVIV
Outstanding front desk serivce! Check-in was smooth, and unfortunately I witnessed very rude guest(s) bullying the front desk staff claiming they'd "important" guests and demanding rooms be made available immediately. Notwithstanding, front desk staff did well under pressure. Bravo!
My first-time at InterContinental KL (social visit) and it was a excellent experience.
Looking forward to be back for business one day. Keep up the good work!
25 August 2014
Rated 4.0 out of 5.0 by GlobeTrotter_HBK Excellent eervices and locations as always
Intercontinental has always set a benchmark and continue to deliver on the promise of unlimited luxury. I have always enjoyed my stays here, be it in Delhi or Kualalumpur in the recent past. I am an ardent IHG fan, a loyalist at heart. Just want them to keep amazing me every time.
25 August 2014