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Kuala Lumpur

Rated 4.1 out of 5 by 389 reviewers.
Rated 3.0 out of 5.0 by More staff required, and existing staff need more training While the staff encountered during my stay were lovely, and very pleasant and polite, they were clearly not suitably trained for their roles and did not have any ability to make decisions or think for themselves. There were also too few staff at times in the Executive Club, with long waits for service due to there being not enough staff. The breakfast in the lobby was spoiled because on both days there were 'run outs' of food on the buffet, which was not replaced quickly. 08 July 2013
Rated 4.0 out of 5.0 by always a sure bet reliable business hotel with strong service and nice renovated rooms lounge could be improved 08 July 2013
Rated 5.0 out of 5.0 by Excellent! Had a wonderful time staying at InterCon. Will definitely be back. 05 July 2013
Rated 4.0 out of 5.0 by A bit dissappointment this time. After Crowne Plaza close down, I always stay at this property in KL, there is no other choice near by the Bukit Bintang area. Usually, this hotel is very good. Unfortunately this trip, they forgot my wake up call, which ended up costing me additional 100RM, for the cab fare to the airport rather than the usual KLIA express. Anyhow, this ficility is still very good. But, I wonder whether IHG will have any other facility in KL. 03 July 2013
Rated 1.0 out of 5.0 by Ambassador Membership Not being honored Promised benefits from Ambrassafor were not fulfilled during this stay. Also the Houseing Kepping changed the towels without giving me the new and clean ones until I asked for. The worst one is that Housing Keeping actually did not need change the used towels because I did not leave any towel on bathroom floor. Usually only the towels on floor needed to be changed according to the Hotel Environment Concern Policy stated by InterContl. Hotel. Obviously, interContl. KL staff do not know this Policy. I think those staff on KL need more staff training on Hotel Policy. 27 June 2013
Rated 2.0 out of 5.0 by Disco sound till morning Stayed 4 nights and the disco sound was worst in the last night, Hotel should prevent such disturbing noise as your hotel supposed to be first class. 24 June 2013
Rated 4.0 out of 5.0 by Comfortable Bed Overall I satisfy with my stay at Intercontinental Hotel KL, but the room light is to dim for me. 23 June 2013
Rated 5.0 out of 5.0 by early check in to me it is the best Hotel in KL.I am visiting KL frequently to KL from 2003.I stayed all the best Hotels in KL but this one is undoubtedly the best,cause during my last 10-11 years in this hotel,never hotel told me wait for room,even i checked in once 4am. The staff are well behaved,concierge superb,in room dining food excellent. I always recommend this hotel to my friends and relatives. 22 June 2013
Rated 5.0 out of 5.0 by First visit to KL & could not have possibly stayed at a better hotel! Had a wonder three day visit to KL mid June and stayed at the very opulent Intercontinental Hotel. Wonderful bed we just didn't want to leave the comfort of it. Great pillows. Fabulous clean & fluffy towels in our bathroom. Housekeeping did an exceptional job of replacing & maintaining the cleanliness of both our bedroom & bathroom. Exceptional buffet, which we ate at on two nights of our stay. Breakfast was the same & everything was constantly being replenished. We did notice how lovely & fresh all the pastries & fruits were & a great array of appetising items for breakfast. One of the better coffees I have had during my stay in Malayasia. Would we recommend this hotel - most definitely. Would we return - certainly! Thank you to ALL STAFF for making our short stay just so enjoyable & pleasurable. Kindest regards, The Gordons 20 June 2013
Rated 1.0 out of 5.0 by Very bad experience Very disappointed! Staff not honest, turn off air-con at midnight, nobody attend at the priority check in counter....... 15 June 2013
Rated 2.0 out of 5.0 by Not recommend this hotel Slow in responding customer's request. After cleaning the room, sometimes forget to give the towel or mineral water. The selection at the breakfast buffet is very limited. Long and short, this hotel is not managed up to Intercontinental hotel standard. 14 June 2013
Rated 2.0 out of 5.0 by Not worth the money... Compared to other IHG hotels I have to state that the Intercontinental chain is simply not worth the money. Room upgrades are given, but compared to what I get somewhere it is just lousy. Other words do not work to state on what I get somewhere else. ex. Holiday Inn Glenmarie where I usually get a Suite. Nice Lobby, nice Club - but the rooms are just cheap standard. Their "superior" system of giving points underlines my decission in the future not to stay in intercontinental at all. Again: It is simply not worth the money.... 11 June 2013
Rated 5.0 out of 5.0 by Big room, big bathroom,comfortable bed We were given this hotel to stay at with a packaged deal holiday, and was very surprised with the quality of this hotel. From the moment we walked through the doors the staff were very attentive, and helpful. The interior was grand and a waterfall viewable from the restaurant. Pool area also was great with relaxing waterfall and great amenities. The fitness room was huge with everything you needed. I would recommend this hotel . 11 June 2013
Rated 1.0 out of 5.0 by Firewall network prevents me from online gaming! If you plan to play Command & Conquer series looking for online players forget it! This hotel's network have firewall. If you plan to find online Playstaion Network players for Tekken Tag Tournament 2 or Tekken 6, forget it you will not connect! Any other reason why I should return to this hotel? 04 June 2013
Rated 4.0 out of 5.0 by comfrrable room and hotel was great,but staff not evething was perfect room and hotel food but Your front desk needs to know how to smile and give all information about hotel service 04 June 2013
Rated 5.0 out of 5.0 by Good Place, thumb up! It is near to the subway, KLCC with quiet surroundings. We went for Honeymoon in KL and Genting. Booked for 1 night in Inter-continential for transition and hotel give us a 2.4M wide bed with Honeymoon cake and gift & beverages. We feel sorry not to have enough nights in the Hotel! 03 June 2013
Rated 5.0 out of 5.0 by Greate place to enjoy I would like to say that my experience in this hotel outstanding , one of the best hotels I've been in , everything in the hotel is absolutely nice , from the main entrance up to the last floor ... People works in the hotel are highly trained yet so friendly . I advise anyone who is planning to visit kualalumpur to enjoy their time in this hotel . 27 May 2013
Rated 1.0 out of 5.0 by Poor service Left keys in the room, and no responses for my phone and email request for checking. 20 May 2013
Rated 5.0 out of 5.0 by Very, very, very recommmended stay Staffs were very helpful and kind. Breakfast was great, lots of choices. Walking distance to lrt station as well as ampang park. 18 May 2013
Rated 4.0 out of 5.0 by Good location with great services Convenient location, reasonable price, friendly and attentve staff. 17 May 2013
Rated 5.0 out of 5.0 by Outstanding Club Lounge and staff As a Platinum Ambassador I travel all over the world and have stayed in many Intercontinentals – as well as other luxury properties. The KL Intercontinental is a wonderful hotel with excellent restaurants in a great location near the Towers. The Club Lounge is perfectly run by Stephanie. From when we arrived to our (I traveled in a party of 4 people) departure we were treated like royalty and made to feel extra special. Marc was absolute perfection in arranging our check-in and suggestions for restaurants, and Stephanie was extremely attentive and caring and made the breakfast experience something to look forward to. I can truly say my week-long stay was one of the best Intercontinental experience I’ve enjoyed, and Stephanie and her staff deserve all the credit for that. The Club Lounge, with the chef preparing specialities, often swayed us from going out – it was just so pleasant to relax and ease away the pressure of meetings and deadlines, but when we did want to venture out to enjoy KL, Stephanie and her staff took care of every detail and gave superb advice. The gym is well-equipped and the spa is superb. Treat yourself to a traditional Malay massage. I certainly look forward to returning! 15 May 2013
Rated 5.0 out of 5.0 by excellent service and comfortable room - the staff are very friendly and readily attends to the needs of the guests - I super love the bed especially the 4 huge microfiber pillows, I really had a good sleep - the room is spacious and clean, with complete toiletries - the study/work area is ergonomically conducive for work, maximizes productivity and concentration - food is also good, I love the yam ice cream 14 May 2013
Rated 5.0 out of 5.0 by The service rooms and comfortable to people who want to spend slowly I think the Twin Towers and shopping malls are also good for tourists within walking distance, and around the hotel's environment is also good for business people quiet. 14 May 2013
Rated 3.0 out of 5.0 by Comfortable bed but services can be improved - Room size is spaces; - Bed is comfortable - Not often been treated special as Platinum Priority member; - Hardly got upgraded room; - Staying at the hotel almost every week but no staff recognize me as Platinum Priority member - at least that is my feeling. 10 May 2013
Rated 5.0 out of 5.0 by furniture and services High quality of furniture and quality of services. However, the location is far away in walking distance from the action and too short by taxi. The nature of Kuala Lumpur climate will not help you to walk outside to reach the action. The hotel provide shuttle service to the twin tower. The guest has to be on time with shuttle schedule if you need to utilize this services. 08 May 2013
Rated 5.0 out of 5.0 by Excellent Stay in Grand Premier Room excellent service excellent service excellent service 08 May 2013
Rated 4.0 out of 5.0 by Poor arrangement at bath room I stayed at 1507 for three nights from April 26. Firstly, a bolt to fix a handle at faucet (hot side) in bath room was not in place for three nights even I put a handle apart from the faucet on the first night. Secondly, a number of bath mat was only one on the second night even it was two on the first night. Also, no hand towel was found on the third night. Apprecuate if you can improve these points so that I can recoment your property to others with confident. Thank you 05 May 2013
Rated 5.0 out of 5.0 by ANOTHER WONDERFUL STAY AT MY FAVOURITE HOTEL I visit KL maybe 4-6 times each year and always stay at the Intercontinental. Being a Platinum Ambassador member, I make a point always of staying on the club floor and invariably get upgraded to a suite. The tariff at the hotel is way below that of other Intercontinentals (perhaps I should't say that - it might increase!!!) and it is certainly value for money. The quality and comfort of the room, bedding and bathroom is excellent. The club lounge is a favourite place to hang out for a good part of the day, with attentive, friendly and knowledgeable staff who always know your name. One criticism - we decided to have breakfast in the main restaurant one morning, rather than the club lounge. A mistake. Although the range available was far superior, there were a few service matters which needed attention, such as plate clearing and noisy uncontrollable children. However, I shall return - as always. 03 May 2013
Rated 4.0 out of 5.0 by Overall stay On arrival at hotel we were greeted by friendly helpful staff who guided us through reception and delivered our bags to the room an excellent start. The room was very clean and well presented, the corridors on the way to the room we felt were a bit on the dark side, not off putting though. We stayed for 4 nights and found the rooms to be nice and quiet and the beds comfortable. 02 May 2013
Rated 5.0 out of 5.0 by Great Place I heartily recommend this hotel to anyone staying in KL. 29 April 2013
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Kuala Lumpur
  • 165 Jalan Ampang
  • Kuala Lumpur , 50450
  • Malaysia
  • Front Desk +60-3-21611111

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

English, Hindi, Chinese

Pet Policy

Pets are not allowed except for high VIP security delegation group inspection for State or Royal Family visits and guide dogs for people with disabilities.
  • Local Time

    9:28 PM
    • CHECK-IN

      2:00 PM

      12:00 PM Late Check out Available


    • Malaysian Ringgit RM (MYR)


    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking