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  • 1 888 IC HOTELS
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Rated 4.1 out of 5 by 467 reviewers.
Rated 5.0 out of 5.0 by Top hotel in KL Love this hotel in KL, close to everything for business purposes, great friendly staff. 03 October 2013
Rated 5.0 out of 5.0 by Best hotel Intercontinental hotels & resort kuala lumpur is one of the best hotels i will continue to stay since i have to go from kuantan to kuala lumpur to attend a meeting. The comfortable bed and the scenery are the best amongs the hotels in kuala lumpur i have ever stay before. 02 October 2013
Rated 4.0 out of 5.0 by Business Stay in KL I recently stayed 10 days at the Intercontinental in Kuala Lumpur. The Hotel is a high quality refurbished Hotel which does have a good location . The rooms are comfortable but do need upgrading to match other IHG standards as they are basically the same rooms as previously inherited from the old owner. Overall experience was good and would recommend this Hotel but prices in the Bar are very high outside the happy hours. I preferred the Crowne Plaza as that was even better location and far higher quality rooms, and welcome a NEW Crowne Plaza in KL soon 29 September 2013
Rated 5.0 out of 5.0 by Club Lounge Club Lounge staff makes all the difference. The lounge staff is the best there is in KL. Belive me, i have tried all the other hotels. Checkin takes 2mins checkout 2mins at the desk in the club lounge. Try that at Sheraton KL, takes you 20mins to check in and 30mins to check out. All as a status member platinum/gold on both. 28 September 2013
Rated 3.0 out of 5.0 by Comfortable room but poor service Services are not qualified as InterContinental hotel standard. 25 September 2013
Rated 5.0 out of 5.0 by Exceptional Customer Service This was the most enjoyable stay I ever had. It started from exiting the taxi on arrival and the bellman asking my name, so he could introduce me to the person at the Priority Desk, who inturn took me to the Club Floor and introduced me to Mark the Club manager. Mark was so thorough in everything, polite and easygoing. He is a great asset for the hotel. Even the person who brought me my laundry was exceptional, she not only deliverd it, but asked if everthing was all right and could she do or get me anything. The service in the club room was also excellent., Food was constantly being replaced, drinks flowed, and they served hot food, prepared at a station, such as mussels which were delicious. Everyone who worked for the hotel always had a smile and it did not appear to be phony. Excellent training of the personnel by management. 25 September 2013
Rated 5.0 out of 5.0 by AFFORDABLE EXCELLENCE When staying downtown Kuala Lumpur on walking distance from the Petronas towers, which is an absolute spectacular sight in the evening with all lights on, the Intercontinental is truly the place to be! The rooms are spacious beyond belief and the breakfast overwhelming. Staff are professional and friendly. 24 September 2013
Rated 5.0 out of 5.0 by Great experience! It was my first stay at the hotel. overall experience exceed my expectations. the rooms are neat and well layout. free internet. services are great, they will assist you with quick response and with a smile. definitely will be one of my hotel choices in KL. 19 September 2013
Rated 5.0 out of 5.0 by Marvelous stay at Intercontinental Hotel Kuala Lumpur Malaysia Wonderful hotel in superb location with wonderful friendly and knowledgeable staff, nothing is too much trouble for them. The hotel is only a short flat walk from the Twin Towers and Suria shopping mall (although the hotel does run a free bus shuttle for guests to here and also Butik Bintang a major shopping and entertianment area) and Ampang Park and the new Intermark shopping centres are across the road (use the bridge). Ampang Park railway station is on the doorstep as are bus stops. Taxis are vey cheap in KL as well. The staff are marvelous and the hotel from lobby to bedroom is immaculate and very, very clean. If I have one recommendation for the hotel to consider it would be to lower the price of the drink, beer especially, in Bentleys Bar (and also the swimming pool bar) and more people would spend more money there instead of going out to alternative venues, especially after Happy Hour is finished. Bentleys is a superb atmospheric British style bar with great staff and a pool table and dart board and lots of TVs showing sport, The food in the hotel is excellent, if you like traditional UK fish and chips you cannot beat that dish in Bentleys. There are also various other restaurants in the hotel so you have a very wide choice of dining options. All in all a fabulous stay and I shall return without question. I would have no hesitation in recommending this hotel to anyone. 11 September 2013
Rated 3.0 out of 5.0 by Breakfast Waiting time is far too long Despite the good quality and big variety of food, a clear downside is the fact that the number of personnel clearing the tables and preparing them for the next persons to come is far too low. The staff trying to clear the tables in time have been totally overwhelmed with the number of tables to be cleared. The fact that you had to queue in front of the breakfast venue for about 15-20 minutes is just not acceptable at all. Since I had a business appointment I had to give up queuing and left without even having had at least a cup of coffee. Since breakfast is to me the most important meal of the day I might need to consider another hotel for my next visit in KL. I might be willing to give it another a shot to see whether the situation has improved. 10 September 2013
Rated 4.0 out of 5.0 by Short Business Visit Pleasant experience overall Suggets that hotel uses own cars (rather than subcontract) for airport pickup. Club lounge needs a makeover. 09 September 2013
Rated 4.0 out of 5.0 by excellent location Very near to KLCC. Overall we enjoyed our stay in this hotel. 09 September 2013
Rated 4.0 out of 5.0 by breakfast nice waiters and waitress caring for our drinks all the time, there were many kinds of food, fruits, juice, milk, and desserts. We enjoyed a lot. As soon as we finished, there were waiters and waitress who took dish we finished, that was very confortable. 07 September 2013
Rated 4.0 out of 5.0 by Improvement on conference rooms Overall room and service was good. However the conference rooms A/C were too noisy and couldnt be adjusted ( too cold, too hot). 02 September 2013
Rated 3.0 out of 5.0 by improve area Good day, I have a long stay at IC Kuala Lumpur and i found it a bit of the following: Food variety needs improvement In-Room services needs improvement Room Service (cleaning) staff should be replaced because they are totally without any experience At checkout they charged me with a different rate for the two rooms and then they returned the money to my Credit Card and made another transaction which caused me troubles with my Credit Card limit (almost 0 balance) In-room toilets are very old and leaking water BUT: Spa is great and deserve a huge credit Management staff are so good and friendly and finally, i am sure i will visit the same hotelk next time regardless of the above because i love your brands of hotels Regards 02 September 2013
Rated 3.0 out of 5.0 by Dated hotel , excellent staff We chose to stay at this hotel for the first part of out honeymoon. The hotel was fantastically located in the center of Kuala Lumpar. It was great to get around. The staff were fantastic and could not do more for you. Special mention to Jason who who come have a conversation with you at breakfast and welcome you personally to Malaysia and give local knowledge on things to do. The hotel itself was dated a bit and therefore wasnt value for money. I like staying at Intercontinental hotels but this one, I will not be going back to unfortunately unless its updated. 02 September 2013
Rated 5.0 out of 5.0 by Perfect for business Great hotel in great location, especially if you need to get about. Close to MRT stations for easy transfer to KLIA. Staff are all friendly and helpful with a multitude of languages spoken. Service in the english pub was good and breakfast was tasty and the service attentive. Rooms are fine and the pillow menu helps sort out fussy sleepers like me! Will definitely stay here when next in KL. 01 September 2013
Rated 4.0 out of 5.0 by good service I found I left sth in the bathroom after checkout. Staff managed to find it and ring me back for follow up. Good service. 01 September 2013
Rated 4.0 out of 5.0 by Business Stay Its close to our office, and PETRONAS towers. Great location for shopping and dinning, Hotel Food is very good. Overall always constant and Good stay. 31 August 2013
Rated 5.0 out of 5.0 by Executive Service.. 5 star hotelcomfort... Staff and management was excelent. Services was the best... very Executive sweet and the stay was unforgetable... I was very impressed by the showmanship and services of thi sahotel.. I recommend to any executive travelers as well as Family comfort.. Very close to averything.. Staff are very knowledgeable and very helpful... 31 August 2013
Rated 2.0 out of 5.0 by Not Value for Money I do not see the value of spending this amount of money and receiving such level of service. The Gym is poorly equipped and some machines are not functioning properly. The internet is slow. The TV selection is far below standard. 31 August 2013
Rated 3.0 out of 5.0 by Below average experience Good royal amb benefits, however hotel lacks processes and organization in many areas. I had problems with arrival, laundry, food quality, lift noise, inadequate staff and poor english skills. 29 August 2013
Rated 4.0 out of 5.0 by Good location Although I had visited Kuala Lumpur several times, but this is my second stay in this hotel and comparing this hotel with the other hotels it is clear that this hotel level is better than the other. 28 August 2013
Rated 4.0 out of 5.0 by Spacious room, large comfortable bed n pillow Room 2427 was fresh n feel good feeling at an instant upon stepping into this room. The grand king size bed n pillow are just wonderful n had a good night sleep, which is most important for mid age ppl like us. 27 August 2013
Rated 5.0 out of 5.0 by our impretion I&Family enjoys staying in hotel & & it was very comfortable for us & has a very good spa & all the workers were very polite with a beautiful smile . Many thanks for the excelent administration of the hotel & we hope to be in it again . 25 August 2013
Rated 3.0 out of 5.0 by Instant Call Service Unbelievable. Always I must waited for a long time to contact the staff, not the prompt services at all. 23 August 2013
Rated 1.0 out of 5.0 by We will not visit again. There was not the room which I resereved. I was not able to drain away the washroom. Hair was scatterd around the washroom. The coffee percolater had broken. 21 August 2013
Rated 5.0 out of 5.0 by Great hotel and professional management Although I had visited Kuala Lumpur several times, but my stay this is a first for this hotel and comparing this hotel with the other hotels it is clear that this hotel level Raúajadda and management of professional and trained staff. 21 August 2013
Rated 5.0 out of 5.0 by Intercontinental hotel Air. I use Intercontinental hotels all over the worlde more than 20 years. Nowa days the service and air are little changing . But this hotel still have old type of Intercontinental hotel service and air. My pourpose of comming to Malaysia is only two reason one is going to scuba diving one is stay intercontinental hotel KL. 20 August 2013
Rated 5.0 out of 5.0 by welcome fruit and confortable bed Nice welcome fruit and confortable bed impressed me. I choose intercontinental every time as long as I stay in kuala lumpur 20 August 2013
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InterContinental Kuala Lumpur

  • 165 Jalan Ampang
  • Kuala Lumpur , 50450
  • Malaysia
  • Front Desk +60-3-21611111

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, Hindi, Chinese

Pet Policy

Pets are not allowed except for high VIP security delegation group inspection for State or Royal Family visits and guide dogs for people with disabilities.
  • Local Time

    11:57 AM
    • CHECK-IN

      2:00 PM
    • CHECK-OUT

      12:00 PM Late Check out Available

    Currency

    • Malaysian Ringgit RM (MYR)

    Accessibility

    • Service animals allowed
    • 2 Room(s) with Accessibility Standards
    • Parking