Rated 4.3 out of 5 by 708
Rated 5.0 out of 5.0 by Frequent Stayer2 Very Friendly Staff
Excellent hotel with very friendly and helpful staff
July 5, 2015
Rated 5.0 out of 5.0 by Brownsx3 Perfect place to stay in Kuala Lumpur
Great Hotel made special by all of the staff and service given. Brilliant location too. Would definitely stay here again.
July 4, 2015
Rated 5.0 out of 5.0 by Simon Peter Pleasant surprise.
After returning from a business meeting at Petronas Twin Tower, I was pleasantly surprise seeing a basket full of fruits and cookies on the table, complimentary from the hotel.
July 3, 2015
Rated 5.0 out of 5.0 by hfar Amazing hotel and friendly staff
Great first impressions- a warm welcome and easy check-in. We were tired after an all night flight and arrived about 8am (second of 2 rooms was not yet ready) we were offered breakfast and the room was ready quickly.
We enjoyed a delicious dinner in Tao Chinese restaurant and staff were knowledgeable and able to assist one of our group who required gluten-free food.
The most amazing thing- all staff were friendly at all times- this must just be the culture at IHG KL!
Thanks to Jason and Faizal for the friendly chats at breakfast and the advice about what to see and do in KL.
Will definitely stay at IHGs again.
July 3, 2015
Rated 5.0 out of 5.0 by kevin5k Overall great experience
My 1st time staying @Intercontinental with my family and baby. We were pleasantly surprised for the positive experience (eg. Helpful staff, comfortable room and nice swimming pool). My family really enjoyed the stay.
July 2, 2015
Rated 5.0 out of 5.0 by sl123 Good convenient hotel if you want to visit KL
I stayed only 2 nights in this hotel, but I found out that this hotel is really convenient to go anywhere within the shopping and leisure places in KL. You can take the LRT (station just next to hotel), taxi, bus, etc.
The room is clean and tidy and hotel staffs are quite responsive to your requests. If you have chance to visit the club lounge, you will find it is on high floor and you can see nice bird's eye view of KL. The food and drinks offered are very good. I like it because they change the menu everyday so it is not boring.
However, the breakfast choice is a bit limited but still got quite a few local dishes. You have chinese, indian, malay, european dishes.
June 30, 2015
Rated 4.0 out of 5.0 by Pinky Chick Friendly staff, location
Great service, comfortable bed and fantastic food.
June 30, 2015
Rated 5.0 out of 5.0 by Btonboz very impressive
i have stayed at the hotel, many times, and found last year to be very poor in many ways. However this year the service was outstanding. From arrival, I was taken to the club lounge and Julia the club manager spent time showing me all the improvements of the new club lounge and facilities. A big thank you to Jeff and Glenn in the lounge who were both friendly, professional and gave outstanding service. The upgraded room was perfect, still some problems with the time the rooms were serviced, but once again Julia sorted that out on the 2nd day.
Overall faultless service, but nobody can still explain why there is not a range of spirits in the mini bar. It cannot be that Malaysia is mainly a Muslim country. As the intercontinental hotels across the Middle East have the biggest range I have ever seen.
June 29, 2015