Rated 4.1 out of 5 by 473
Rated 4.0 out of 5.0 by Haniza Comfortable Bed
Overall I satisfy with my stay at Intercontinental Hotel KL, but the room light is to dim for me.
23 June 2013
Rated 5.0 out of 5.0 by MONIRUL early check in
to me it is the best Hotel in KL.I am visiting KL frequently to KL from 2003.I stayed all the best Hotels in KL but this one is undoubtedly the best,cause during my last 10-11 years in this hotel,never hotel told me wait for room,even i checked in once 4am.
The staff are well behaved,concierge superb,in room dining food excellent.
I always recommend this hotel to my friends and relatives.
22 June 2013
Rated 5.0 out of 5.0 by 3Charlotte First visit to KL & could not have possibly stayed at a better hotel!
Had a wonder three day visit to KL mid June and stayed at the very opulent Intercontinental Hotel.
Wonderful bed we just didn't want to leave the comfort of it. Great pillows. Fabulous clean & fluffy towels in our bathroom. Housekeeping did an exceptional job of replacing & maintaining the cleanliness of both our bedroom & bathroom.
Exceptional buffet, which we ate at on two nights of our stay. Breakfast was the same & everything was constantly being replenished. We did notice how lovely & fresh all the pastries & fruits were & a great array of appetising items for breakfast. One of the better coffees I have had during my stay in Malayasia.
Would we recommend this hotel - most definitely. Would we return - certainly!
Thank you to ALL STAFF for making our short stay just so enjoyable & pleasurable.
20 June 2013
Rated 1.0 out of 5.0 by Johncyk Very bad experience
Very disappointed! Staff not honest, turn off air-con at midnight, nobody attend at the priority check in counter.......
15 June 2013
Rated 2.0 out of 5.0 by ET66 Not recommend this hotel
Slow in responding customer's request. After cleaning the room, sometimes forget to give the towel or mineral water. The selection at the breakfast buffet is very limited. Long and short, this hotel is not managed up to Intercontinental hotel standard.
14 June 2013
Rated 2.0 out of 5.0 by Techmodrome Not worth the money...
Compared to other IHG hotels I have to state that the Intercontinental chain is simply not worth the money. Room upgrades are given, but compared to what I get somewhere it is just lousy. Other words do not work to state on what I get somewhere else. ex. Holiday Inn Glenmarie where I usually get a Suite. Nice Lobby, nice Club - but the rooms are just cheap standard. Their "superior" system of giving points underlines my decission in the future not to stay in intercontinental at all. Again: It is simply not worth the money....
11 June 2013
Rated 5.0 out of 5.0 by Woo61 Big room, big bathroom,comfortable bed
We were given this hotel to stay at with a packaged deal holiday, and was very surprised with the quality of this hotel.
From the moment we walked through the doors the staff were very attentive, and helpful.
The interior was grand and a waterfall viewable from the restaurant.
Pool area also was great with relaxing waterfall and great amenities.
The fitness room was huge with everything you needed.
I would recommend this hotel .
11 June 2013
Rated 1.0 out of 5.0 by Jack6 Firewall network prevents me from online gaming!
If you plan to play Command & Conquer series looking for online players forget it! This hotel's network have firewall.
If you plan to find online Playstaion Network players for Tekken Tag Tournament 2 or Tekken 6, forget it you will not connect!
Any other reason why I should return to this hotel?
04 June 2013
Rated 4.0 out of 5.0 by MOOOOOE comfrrable room and hotel was great,but staff not
evething was perfect room and hotel food but Your front desk needs to know how to smile and give all information about hotel service
04 June 2013
Rated 5.0 out of 5.0 by NGMOCHUN Good Place, thumb up!
It is near to the subway, KLCC with quiet surroundings.
We went for Honeymoon in KL and Genting. Booked for 1 night in Inter-continential for transition and hotel give us a 2.4M wide bed with Honeymoon cake and gift & beverages. We feel sorry not to have enough nights in the Hotel!
03 June 2013
Rated 5.0 out of 5.0 by Habeeto Greate place to enjoy
I would like to say that my experience in this hotel outstanding , one of the best hotels I've been in , everything in the hotel is absolutely nice , from the main entrance up to the last floor ... People works in the hotel are highly trained yet so friendly . I advise anyone who is planning to visit kualalumpur to enjoy their time in this hotel .
27 May 2013
Rated 1.0 out of 5.0 by Wowwow11 Poor service
Left keys in the room, and no responses for my phone and email request for checking.
20 May 2013
Rated 5.0 out of 5.0 by niwadef Very, very, very recommmended stay
Staffs were very helpful and kind.
Breakfast was great, lots of choices.
Walking distance to lrt station as well as ampang park.
18 May 2013
Rated 4.0 out of 5.0 by Khim Good location with great services
Convenient location, reasonable price, friendly and attentve staff.
17 May 2013
Rated 5.0 out of 5.0 by Stanonymous Outstanding Club Lounge and staff
As a Platinum Ambassador I travel all over the world and have stayed in many Intercontinentals – as well as other luxury properties. The KL Intercontinental is a wonderful hotel with excellent restaurants in a great location near the Towers. The Club Lounge is perfectly run by Stephanie. From when we arrived to our (I traveled in a party of 4 people) departure we were treated like royalty and made to feel extra special. Marc was absolute perfection in arranging our check-in and suggestions for restaurants, and Stephanie was extremely attentive and caring and made the breakfast experience something to look forward to. I can truly say my week-long stay was one of the best Intercontinental experience I’ve enjoyed, and Stephanie and her staff deserve all the credit for that.
The Club Lounge, with the chef preparing specialities, often swayed us from going out – it was just so pleasant to relax and ease away the pressure of meetings and deadlines, but when we did want to venture out to enjoy KL, Stephanie and her staff took care of every detail and gave superb advice.
The gym is well-equipped and the spa is superb. Treat yourself to a traditional Malay massage.
I certainly look forward to returning!
15 May 2013
Rated 5.0 out of 5.0 by mappy812 excellent service and comfortable room
- the staff are very friendly and readily attends to the needs of the guests
- I super love the bed especially the 4 huge microfiber pillows, I really had a good sleep
- the room is spacious and clean, with complete toiletries
- the study/work area is ergonomically conducive for work, maximizes productivity and concentration
- food is also good, I love the yam ice cream
14 May 2013
Rated 5.0 out of 5.0 by Etsuko The service rooms and comfortable to people who want to spend slowly
I think the Twin Towers and shopping malls are also good for tourists within walking distance, and around the hotel's environment is also good for business people quiet.
14 May 2013
Rated 3.0 out of 5.0 by JT29 Comfortable bed but services can be improved
- Room size is spaces;
- Bed is comfortable
- Not often been treated special as Platinum Priority member;
- Hardly got upgraded room;
- Staying at the hotel almost every week but no staff recognize me as Platinum Priority member - at least that is my feeling.
10 May 2013
Rated 5.0 out of 5.0 by azizessa furniture and services
High quality of furniture and quality of services. However, the location is far away in walking distance from the action and too short by taxi. The nature of Kuala Lumpur climate will not help you to walk outside to reach the action. The hotel provide shuttle service to the twin tower. The guest has to be on time with shuttle schedule if you need to utilize this services.
08 May 2013
Rated 5.0 out of 5.0 by DaveTheMan Excellent Stay in Grand Premier Room
08 May 2013
Rated 4.0 out of 5.0 by JimmyB992R Poor arrangement at bath room
I stayed at 1507 for three nights from April 26.
Firstly, a bolt to fix a handle at faucet (hot side) in bath room was not in place for three nights even I put a handle apart from the faucet on the first night.
Secondly, a number of bath mat was only one on the second night even it was two on the first night. Also, no hand towel was found on the third night.
Apprecuate if you can improve these points so that I can recoment your property to others with confident. Thank you
05 May 2013
Rated 5.0 out of 5.0 by BangkokDon ANOTHER WONDERFUL STAY AT MY FAVOURITE HOTEL
I visit KL maybe 4-6 times each year and always stay at the Intercontinental. Being a Platinum Ambassador member, I make a point always of staying on the club floor and invariably get upgraded to a suite.
The tariff at the hotel is way below that of other Intercontinentals (perhaps I should't say that - it might increase!!!) and it is certainly value for money.
The quality and comfort of the room, bedding and bathroom is excellent. The club lounge is a favourite place to hang out for a good part of the day, with attentive, friendly and knowledgeable staff who always know your name.
One criticism - we decided to have breakfast in the main restaurant one morning, rather than the club lounge. A mistake. Although the range available was far superior, there were a few service matters which needed attention, such as plate clearing and noisy uncontrollable children.
However, I shall return - as always.
03 May 2013
Rated 4.0 out of 5.0 by Sledge Overall stay
On arrival at hotel we were greeted by friendly helpful staff who guided us through reception and delivered our bags to the room an excellent start.
The room was very clean and well presented, the corridors on the way to the room we felt were a bit on the dark side, not off putting though.
We stayed for 4 nights and found the rooms to be nice and quiet and the beds comfortable.
02 May 2013
Rated 5.0 out of 5.0 by Ideal Great Place
I heartily recommend this hotel to anyone staying in KL.
29 April 2013
Rated 1.0 out of 5.0 by wiserpastor Rooms were dusty and not tidied properly
The rooms were dusty, fruits presented were not fresh and rotten.
I cannot find a good reason to stay and rate this hotel. It's far beyond the brand of Intercontinental which I have stayed so far.
To be frank, it's even worst than that of Holiday Inn Express which I had recently stayed after my Malaysia trip in USA.
Never expect myself to pay for so much for such a lousy and dirty hotel ! I had pictures taken of the accumlated thick layer of dust which could have been there for a minimum of 2 weeks collection. Nightmare ! Can you imagine the dust was just beside my bed !
29 April 2013
Rated 5.0 out of 5.0 by susa15 great place to stay
I had a wonderful stay at this hotel and would highly recommend to anyone to stay at in Kuala lumper.The staff were great and helpful and the concierge also.I used the shuttle bus to the towers and to the shops which was great.
The room was superb and I liked the idea of choosing my own pillow.Delicious breakfast.
I would definately stay at this hotel again and look forward to another visit.
27 April 2013
Rated 5.0 out of 5.0 by leeki67 Five star services
Stayed 4days in the InterContinental Kuala Lumpur.
My family enjoyed and had a comfortable stay.
Free WiFi, Free Shuttle Bus to KLCC and Bukit Bintang.
Highly recommend to anyone family holiday or business trip.
24 April 2013
Rated 1.0 out of 5.0 by kfcheong Better Hotels at Cheaper Price Elsewhere
This hotel treats loyal customers as cost centers. I'm thinking that they wished loyal customers never stay with them. I'm a loyal Royal Ambassador to the Intercontinental brand. They have this weird upgrade policy where it's a 2-level upgrade despite the terms and conditions of the Royal Ambassador program. The program requires property to upgrade RA to either an executive room, club room or a suite. There's no where in the terms and conditions which states a 2 level upgrade as the norm.
Furthermore, the property goes through the trouble of removing some alcohol from the minibar. They go through a lot of trouble to make Royal Ambassadors feel unwelcome.
The room was nicely renovated. But they had only renovated the lower floors of the hotel. The renovation seemed to have stopped and the renovation didn't reach the upper floors of the hotels.
In order to avoid giving loyal customers complimentary high speed internet, this property goes through the trouble of creating a slower speed internet speed and even loyal customers have to pay for high speed internet.
As you can read from this review, this property goes through a lot of trouble to make loyal customers feel unwelcome. If you want your loyalty to be recognized, DO NOT stay at this hotel. It's one of the worst property in the portfolio of the Intercontinental group.
The room is also exceedingly hot. The air conditioner seemed pretty weak for a room of that size. Taking into the consideration the hot and humid climate of Kuala Lumpur, the air conditioner doesn't seem to be the right size.
23 April 2013
Rated 4.0 out of 5.0 by Shane059 Lovely hotel with great staff
My wife and I loved our 4 nights in the KL Intercontinental. It is a very well presented and appointed hotel in a great location, but what makes it really great are the staff. Especially the restaurant and front desk staff. Jason in the Bistro was exceptionally attentive and had some wonderful stories that kept us entertained. There are just a few small housekeeping things that the hotel needs to pay attention to, if it is to maintain a 5 star standard - e.g., every day we were only given 1 bath robe instead of 2, we had to carry our bags up to our room on arrival, and on 2 occasions dirty coffee cups and water glasses were left in our room. Small things, but nevertheless important details for a hotel such as the Intercontinental.
21 April 2013
Rated 5.0 out of 5.0 by AndyCherry nothing to complain
we have had a wonderful time at Interconti KK and everything was great. food in restaurants a bit too pricy in compare to many other 5 star properties, however overall we are really enjoyed our stay and recomment it to everyone. thanks a lot
21 April 2013