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The Palazzo

Rated 4.5 out of 5 by 119 reviewers.
Rated 2.0 out of 5.0 by The Details matter... Firstly, the good.....the property is gorgeous, the rooms are very nice, and many of the staff are eager to please...particularly at the Concierge desk...we dealt with several at that desk and they were great. (Special mention to Carol!) The "not so good"..... We arrived, rooms were not ready....we expected this as we were early....so we checked our luggage....they said that all we had to do when our room was ready was call down and it would be brought right up...sounds convenient right? Wrong....took more than half an hour to get it and we were rushed for a night time engagement..We also found that a TV converter was not working and it took a good half an hour to get that replacd. Second day we discovered that another TV was not working.....they were to fix it when we were out..we came back and not fixed. We had them back again and they fixed it, but it broke shortly after so had them fix it a 3rd time. We opened a dresser door and the door fell off.....had to have them fix that. I noticed on the online reviews that Kirsten seems to respond to reviews so i emailed the hotel attn Kirsten on Tuesday (we stayed from Saturday to Saturday) and i asked her to see what she could do to help with all this stuff because I was starting to get irritated having been there 3 days with all these problems. I did not hear back from anyone until Thursday when the General Manager called me (can only assume Kirsten was on holidays). He apologized.....I told him that on their own, none of this is major but for a resort like this, a guest does not expect to have to call down that many times in 3 days. I also asked him why it took him 2 days to answer an email....his answer was "that he wished someone had let him see it before this".......he offered to take away my "resort fees" and I told him that was not why i called but he again reiterated that he would take them off my bill. When i checked out, there were no resort fees taken off the bill......like i said, i did not complain for that reason, but if he brought it up, he should have done it. Bottom line....a beautiful property with some great people but the small details one expects when paying the dollars that are charged here are not looked after very well and the responsibility for that lies with Management. Would have been at least a 3 star review until i found that there no promised discount on the bill at checkout time...very irresponsible for the GM of the place, but if he is that way, it only goes to follow that the staff making those types of omissions will get away with it too. 28 July 2014
Rated 4.0 out of 5.0 by Gorgeous Hotel I usually don't stay on the strip in Vegas, but was attending a convention held at the hotel. The group rate for what we got was excellent - I don't know what the rack rate is. The room was in excellent condition and very comfortable. The choice of restaurants was plentiful and I was able to find exactly what I wanted without leaving the property. I loved the small casino. 28 July 2014
Rated 5.0 out of 5.0 by Great Hotel and great service Overall very pleased with the Palazzo and it's staff. Things to improve on: - driving in to palazzo past security posts was a little confusing. half the time i wasn't sure whether i had to stop and roll down the window, or just drive thru. consider a more efficient method for allowing self-parking persons to simply pass thru without having to stop at guard posts. - pool at Palazzo was shut down for 3 hours on one afternoon without an explanation why. I had to inquire to find out that there was another pool openly accessible across the way at the Venetian. perhaps instruct attendants/lifeguards to inform poolside patrons or have signs available to usher folks to other locations should such an event occur in the future. - would like to be able to access the refrigerator in the room to keep personal items cool without being charged for it. 24 July 2014
Rated 5.0 out of 5.0 by Simply perfect Everything from check-in, the suite to check-out was simply perfect. All the hard working staff made me feel very welcome and I was sorry to leave. This was my first visit to the Palazzo but it most certainly won't be my last. 23 July 2014
Rated 4.0 out of 5.0 by One of the better hotels in Las Vegas With exception of internet connection, this hotel is really good. Very helpful Front Office Staff, great suites with lower level living space. Good value for money. Recommendable. 23 July 2014
Rated 5.0 out of 5.0 by Great Experience Having stayed at 8 different hotels in last 5 visits to Las Vegas I consider The Palazzo the best. The luxury suite was very comfortable and quiet on 30th floor overlooking strip and had all the amenities I needed for a good stay. By upgrading to Prestige we had many benefits including special check-in, personal concierge and prestige lounge for a great way to relax. After 5 hectic days in New York and 5 in New Orleans it was great to relax in a great hotel, with good pool and excellent restaurants and convenient location for the 4 shows we had booked to see. 23 July 2014
Rated 2.0 out of 5.0 by Underwhelming Experience While the property is nice, it is not worth hassle to stay at this location. There are better options in the area to stay at that you will not end up with a view of the HVAC system. The price paid to look at the HVAC was not worth it to me since it is something i see everyday for free at work. 22 July 2014
Rated 2.0 out of 5.0 by Stayed on points but not impressed For a resort of such prestige, I found there to be several issues that ranged from a slight annoyance to completely unacceptable. Upon arrival the following items were noted: 1) No toiletries (i.e. shampoo, conditioner, soap, etc)were in the bathroom and had to call housekeeping to have them provided 2) There was a partial used vanity kit, which was obviously overlooked during the room cleaning prior to our arrival. 3) There were only 2 towels in the bathroom although the reservation clearly stated that four people would be checking in. Additionally, there were no complimentary robes provided, so we once again had to call housekeeping for those as well. 4) We requested (from housekeeping again) for 4 additional towels and only received 2 clearly showing a lack of communication and due diligence between the front desk personnel and housekeeping. 5) There was a "sex toy" kit sitting within plain view, offered as an in-room amenity presumably, that HAD to be moved due to pre-teen children being the other occupants of the room. In comparison to the signage for the refrigerated items there was nothing stating that items on the top of the mini-bar area would be automatically charged if moved. This type of situation is wholly disturbing for many reasons to include the fact that those type of items should not as a general rule be left in plain site. Not everyone appreciates the ease of access to those type of lewd and deviant items. Additionally, any accidental contact with any of those items would result in an automatic room charge. Ridiculous. I believe that the management should reevaluate the positioning of those types of items. After departing the property, I was charged for two separate items 1)The $25 resort fee was the first charge. I understand that this charge exists and I would have gladly paid the charge on a non-work related credit card IF the charge had been specifically disclosed to me during check-in instead of being hurried through the process as I was. 2) A $50 charge that was automatically added to my bill due to moving the container of sex toys in the room during our stay, which was then moved back to it's original location before checking out. I spend more than half of my yearly nights in rooms of IHG properties and have very seldom experienced a lower level of hospitality even at mid-tier properties than I did at this "Resort" property. Had one of the management staff not been able to address my billing issues in an expeditious manner, I WOULD NOT have ever considered a return visit to this property. 18 July 2014
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The Palazzo
  • 3325 Las Vegas Blvd. South
  • Las Vegas , NV , 89109
  • United States
  • Front Desk +1-702-4141000

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, Spanish

Pet Policy

Guide Dogs and Services Animals Only.
  • Local Time

    5:28 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      11:00 AM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility