Rated 4.6 out of 5 by 413
Rated 2.0 out of 5.0 by Mark H.C. A great view
We had a terrific view of the Wynn Golf course, However the suite was in need of a thorough cleaning
May 1, 2015
Rated 5.0 out of 5.0 by BusinessTraveler_1 Modern, sleek, great rooms
Modern, contemporary furnishings in rooms, suite was quiet at night (a big plus!). Each room has a television (livingroom, bedroom, bath). Very nice experience. Also conveniently located right on the Strip. Tons of restaurants/casual places for dining. And, attached to the hotel is an upscale mall that has a great food court. Whether you are looking for a great, memorable place to stay for vacation, or a nice, quiet room for a Vegas business trip, this is the place for you!
April 29, 2015
Rated 4.0 out of 5.0 by BirthdayGirl30 Really nice check in process
I enjoyed my overall stay. The checkin process was very personal and efficient. The rooms are nice and comfortable. However it does not provide the same services as some of the other IHG chains in regards to personal celebrations.
April 29, 2015
Rated 5.0 out of 5.0 by cgxmisc1 Great stay using free night
My husband and I had a great suite (with a great view) and a great stay using our IHG free nights. What a great place!
April 29, 2015
Rated 5.0 out of 5.0 by Trisha767 Accommodating staff
I always enjoy my stay at the Palazzo! The staff are very welcoming and make me feel special. The accommodations are comfortable and the facility always has a lot going on! There's NEVER a dull moment :)
April 28, 2015
Rated 5.0 out of 5.0 by 66gtconv nice size rooms and comfortable
great rooms and baths, casino bar had a blonde hair girl that made a great pisco sour drink. will go back this summer to check out the pools....everything was really nice. canyon ranch spa had a great breakfast
April 27, 2015
Rated 5.0 out of 5.0 by Omaha Lag Great Room and Service
The rooms as always are beautiful and very comfortable. Property is extremely nice. For all the technology used for check in, and the ability to check out via the television. The ability to have a receipt issued for the stay is hidden, so I had to go to front desk for receipt. Please add instructions on electronic checkout for receipt.
April 27, 2015
Rated 2.0 out of 5.0 by Tsboardr23 Lower your Expectations
Staying at one of the highest rated Hotel and Casino's in Las Vegas with one of the nicest properties and the most beautiful hotel we visited during our stay I was expecting the service and staff to be of the same caliber. But I was wrong. My girlfriend and I waited for 20 to 30 minutes on the first night of our stay to talk to a concierge about booking a show and some dinner reservations. The two staff members available did not even acknowledge us while we waited, and did not have any urgency to finish up with the customers they were helping. We were not expecting them to cut short the conversations they were having but it would have been nice to not have to listen to 10 minutes of chit chat and unnecessary small talk while we waited in line. The Concierge seemed to know what the shows were but did not give any insight on prices or discounts or special deals or great value or anything that would be available.. The only information I was able to get from the concierge was the same information found in the free pamphlets in the room. So we uncomfortably stood in line for 20-30 minutes for nothing and ended up buying tickets at a kiosk off the property.
As we were packing to depart on our last day of the trip we called housekeeping to see if they could send a staff member with a vacuum we could use for a minute to vacuum seal up our bags and they said that its not a service they offer...Seriously? A hotel Resort this big doesn't have a vacuum? I cant think of a single legitimate reason to not let a guest use a vacuum for a minute. Since we could not vacuum seal up our clothes to shrink them we had to over pack our personal items and carry them on the plane with us for 6 hours.
I was very unimpressed with the service during our stay at this "resort". I think its safe to say next time we travel to Vegas we will try to find someplace that will appreciate us as guests and treat us accordingly.
April 24, 2015