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The Palazzo

Rated 4.5 out of 5 by 112 reviewers.
Rated 2.0 out of 5.0 by Stayed on points but not impressed For a resort of such prestige, I found there to be several issues that ranged from a slight annoyance to completely unacceptable. Upon arrival the following items were noted: 1) No toiletries (i.e. shampoo, conditioner, soap, etc)were in the bathroom and had to call housekeeping to have them provided 2) There was a partial used vanity kit, which was obviously overlooked during the room cleaning prior to our arrival. 3) There were only 2 towels in the bathroom although the reservation clearly stated that four people would be checking in. Additionally, there were no complimentary robes provided, so we once again had to call housekeeping for those as well. 4) We requested (from housekeeping again) for 4 additional towels and only received 2 clearly showing a lack of communication and due diligence between the front desk personnel and housekeeping. 5) There was a "sex toy" kit sitting within plain view, offered as an in-room amenity presumably, that HAD to be moved due to pre-teen children being the other occupants of the room. In comparison to the signage for the refrigerated items there was nothing stating that items on the top of the mini-bar area would be automatically charged if moved. This type of situation is wholly disturbing for many reasons to include the fact that those type of items should not as a general rule be left in plain site. Not everyone appreciates the ease of access to those type of lewd and deviant items. Additionally, any accidental contact with any of those items would result in an automatic room charge. Ridiculous. I believe that the management should reevaluate the positioning of those types of items. After departing the property, I was charged for two separate items 1)The $25 resort fee was the first charge. I understand that this charge exists and I would have gladly paid the charge on a non-work related credit card IF the charge had been specifically disclosed to me during check-in instead of being hurried through the process as I was. 2) A $50 charge that was automatically added to my bill due to moving the container of sex toys in the room during our stay, which was then moved back to it's original location before checking out. I spend more than half of my yearly nights in rooms of IHG properties and have very seldom experienced a lower level of hospitality even at mid-tier properties than I did at this "Resort" property. Had one of the management staff not been able to address my billing issues in an expeditious manner, I WOULD NOT have ever considered a return visit to this property. 18 July 2014
Rated 5.0 out of 5.0 by Girls Weekend! Rooms are spacious enough for a Girls Weekend! Bathrooms must have been designed with Women in mind! 18 July 2014
Rated 5.0 out of 5.0 by Beautiful Facility Our suite was huge and incredibly beautiful. The gourmet restaurant options are wonderful. I have stayed here before and never disappointed. I was only in town for one night and could have chosen something smaller, cheaper but why? Love this place and could not resist. They also have an airport shuttle that leaves on the half hour--inexpensive and fast ride to the airport! 18 July 2014
Rated 2.0 out of 5.0 by Spacous room but sagging beds and thin walls I had great expectations for this property as well as the Intercontinental brand. As a platimum elite IHG rewards member, I was insulted to be offered an upgraded room for $xxx.oo more at check in. None of the other hotel chains reward programs have thanked me for my loyalty in the same fashion. I've also detailed the other problems that I encountered in the survey so I will not repeat it here. I was looking forward to relaxing but this place just added stress and a horrible night of interrupted sleep. 17 July 2014
Rated 5.0 out of 5.0 by Very good experience and Great Suite My stay here was very good overall. I loved the suite and the view. I would highly recommend this hotel and others and would definitely stay here again. 17 July 2014
Rated 5.0 out of 5.0 by Great Experience Overall!! Right from check in, the staff was amazing, the suite was large, clean and well laid out. The amenities and restaurant selection were second to none. Tao nightclub was a blast. Location was so convenient and everything was easily accessible including a walgreens right downstairs. This may seem like a small thing but seasoned travelers will appreciate the speed of the elevators - I don't think we waited a full minute once. 17 July 2014
Rated 4.0 out of 5.0 by Nice, but not perfect This is my second stay in last 12 months. Both times, my check-in took forever, and my check-out bill had mistakes. I don't understand how a good hotel like this ruins the experience by having bad first and last impressions. It's not that the lines are long. As a Platinum Ambassador, I can skip the line. Still, the staff didn't recognize my promotional certificate, and had to go and verify it. Even after a long wait, the promotional certificate did not get properly credited on my final bill. The other weird thing is that as an elite member, I am entitled to free internet and free welcome kit. But I still have to pay the stupid resort fee to pay for internet, and I don't get a welcome kit because I booked two rooms? What kind of stupid rule is that? 16 July 2014
Rated 4.0 out of 5.0 by Mixed reviews We reserved 2 rooms for this stay. One room was excellent - clean and comfortable. The other wasn't clean and bedding wasn't clean. Both rooms were super roomy and luxurious. My only cons are the beverage bar and snacks on the shelf, both which have sensors attached so you're charged if you even move them. I had to call front desk twice to reset ours. The hotel/casino was really nice though, and to be so huge it was also really quite in the rooms. The pools are nice, although crowded. I would love to return to this hotel again one day. 16 July 2014
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The Palazzo
  • 3325 Las Vegas Blvd. South
  • Las Vegas , NV , 89109
  • United States
  • Front Desk +1-702-4141000

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, Spanish

Pet Policy

Guide Dogs and Services Animals Only.
  • Local Time

    2:46 PM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      11:00 AM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility