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The Palazzo

Rated 4.5 out of 5 by 134 reviewers.
Rated 3.0 out of 5.0 by Hotel is Not Well-kept For a five diamond hotel, the Palazzo sure looks nice on the outside but falls short with its rooms. The room we had had crusted white marks all over the granite. It was on the divider, the drawer tops and on the flooring. It was absolutely gross. It look like no one had cleaned the countertops since the hotel first opened. Secondly, the furniture was pretty beat up. The TV stand had so many chips and dents in the frame, as well as the drawers near the bed. To be a 5 diamond hotel, I would expect my room to be flawless, I'm paying for that extra service and amenities. Cleanliness should not be a shortcoming for a five diamond hotel, not even a four diamond hotel. Also, it's very difficult to contact maintenance and the front desk. They are either busy 24/7, which I'm sure is not the case, or they are short staffed. I had printer problems and I needed to print a few things for my conference. I waited 45 minutes for a maintenance guy to come up and fix my printer. Issue was not solved and believe it or not, I had to have someone sent 6 times before the issue was resolved. But, both issues were taken care of by management. Other than that, the Palazzo is a great hotel. The staff is very accommodating and respectful. The gym and pool area is very nice and spacious. I would recommend this property but if you're looking for that spectacular service, a newer hotel or better well kept property may be a better option. My loyalty program with my IHG Ambassador membership is with this hotel so I'm forced to come here every time I'm in town for conferences and vacation. But maybe next time, my stay will be better or I'll try another rewards program. 19 August 2014
Rated 5.0 out of 5.0 by Highly Recommended My room was upgraded as I checked in, as there was a slight delay(mere minutes) in procuring the one I had reserved. The staff was helpful and polite, the rooms were clean and meticulously maintained, and the restaurants were top notch(if not always the most affordable, but you get what you pay for). The bed was the most comfortable that I had slept on in years. A very, very minor quibble was the TV channel selection, but let's face it, this is VEGAS. If you're that worried about the channel lineup, you've come to the wrong city. 19 August 2014
Rated 4.0 out of 5.0 by Comfortable Bedrooms The bedroom, bed and bathroom were excellent. Restaurants were also good and my only gripes were having to walk across a smoking area (in the casino) to access the lifts and indifferent coffee shop/retail experience from bored staff. If the ground floor and basic retail experience were as good as the overall environment and hot drinks facilities were available in bedrooms, this would have been a full 5 star experience. 18 August 2014
Rated 4.0 out of 5.0 by Luxury room, nice view, well-equipped gym, great pool. Very good experience of this hotel complex. It could be closer to the centre of the Strip, and have a buffett restaurant, as we had to go to the Wynn for that. 18 August 2014
Rated 4.0 out of 5.0 by Great Room, good view, good food, Pool overgrowded Our Suite was roomy and very comfortable. The bed was awesome and we slept very well. We ate at a few of the restaurants and each was excellent for the cuisine offered. If you want to use the pool, do so in the morning before the Sun hits the pool deck. After that it gets very crowded and you have to wait and get a hotel employee to help you get "set-up". If you want to be in the shade, you need to go in the morning as shade is almost non-existent in the afternoon and evening. 14 August 2014
Rated 5.0 out of 5.0 by Great time Had a great stay at the Palazzo. It's a wonderful hotel with great staff and amazing suites. The casino is laid out well and the restaurants just won't stop. Whatever you want to eat is available and top quality. We highly recommend The Palazzo. 12 August 2014
Rated 5.0 out of 5.0 by Excelente hotel El personal, las instalaciones, el casino, la habitación, el proceso de registro, todo perfecto. 10 August 2014
Rated 5.0 out of 5.0 by Location and luxury Great location at north end of strip. Huge rooms and very comfortable. 09 August 2014
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The Palazzo
  • 3325 Las Vegas Blvd. South
  • Las Vegas , NV , 89109
  • United States
  • Front Desk +1-702-4141000

  • Driving Directions
  • Transportation
  • Parking
   

Languages spoken by staff

English, Spanish

Pet Policy

Guide Dogs and Services Animals Only.
  • Local Time

    8:20 AM
    • CHECK-IN

      3:00 PM
    • CHECK-OUT

      11:00 AM Late Check out Available

    Currency

    • US Dollar $ (USD)

    Accessibility