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London Park Lane

Rated 4.4 out of 5 by 333 reviewers.
Rated 5.0 out of 5.0 by great service very good staff and room very conmfort and the room very cleainess 13 October 2014
Rated 5.0 out of 5.0 by Front desk service and great bed Gina on the front desk was extremely helpful in printing a document for me with no notice and quickly. Bed and pillows were very comfortable 13 October 2014
Rated 2.0 out of 5.0 by London Park Lane - Problems when busy I have stayed in intercontinental hotels all over the world and I have been pleased with the excellent service, until now. During a recent stay at the Intercontinental London Park Lane the level of service and food was similar to a budget hotel chain. The hotel was very busy with what appeared to be a wedding and a business conference but that should not reduce the standards. The check in was good and the highlight of staff engagement. The guest room was very smelly and noisy. The club lounge senior staff were surly and food was poor (inedible). 09 October 2014
Rated 3.0 out of 5.0 by slow breakfast It is unaccettable that in such a hotel we had to wait 10-15 minutes every morning to find a table to seat for breakfast. Not enough tables for such a large hotel! 09 October 2014
Rated 5.0 out of 5.0 by Pretty Nice Hotel/Excellent Staff Overall our experience at this hotel was really good. The staff was fantastic... from Benjamin at the front desk, to the staff in the Intercontinental Club... all outstanding. The hotel was beautiful, but the rooms were a little dated. Our room was smoky even though it was a non smoking room. The front desk had the ozone machine run in it, but it still smelled smoky afterwards. 08 October 2014
Rated 4.0 out of 5.0 by Courteou staff, comfortable room, excellent breakfast We appreciated having gluten-free bread and soy milk available for my companion at breakfast. Only one comment: I and a few other people had to stand around in the lobby waiting for other guests to arrive. This is the first hotel I've ever visited that didn't have armchairs (well, there were two small ones, which were both occupied) and sofas in the lobby. 07 October 2014
Rated 5.0 out of 5.0 by Comfortable hotel with central location Studio suite with view over Hyde Park is around 38sqm Room with seating area, flat screen television with large selection of channels, Bose mini chain with iPhone deck, kettle, desk with UK and Europe sockets Very comfortable bed Bathroom with large Agraria amenities, bathtub, separate walk-in shower, towels warmer, Frette bathrobe Very quiet Good: - Very smiling and attentive service (I noticed a true improvement in the quality of service). For example, when I was proposed to buy the club access, after having declined it as I have a breakfast included rate and only drink Diet Coke, I had the good surprise to have a member of staff coming into my room to change all the softdrinks by Diet Coke - Central location with easy access from LHR airport (Picadilly line) - Very good breakfast (with the notable exception of bread and pastries) Bad: - Wifi signal was very poor in the room (and only works when close to the corridor) - Breakfast restaurant was very crowded (but smiling staff did all they could to arrange things quickly) - The layout of the room was rather strange (it was much longer as it was wide, giving it a not so luxurious - and rather bleak - atmosphere) 05 October 2014
Rated 4.0 out of 5.0 by Great location, some minor issues The location of this hotel is great for walking distance to major areas like Mayfair or Knightsbridge. The staff was wonderful in upgrading us. However, a few details was missed like the amenities for my Platinum Ambassador status. That was rectified the next day. Also had someone trying t enter the room the next morning, but that could've been due to the room phone not working and he was trying to deliver our wake-up call. Only wish the team had gotten to the bottom of this incident as opposed to letting my guess what actually happened. But overall a pleasant stay. 29 September 2014
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London Park Lane
  • One Hamilton Place
  • London , W1J 7QY
  • United Kingdom
  • Front Desk +44-207-4093131

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

Arabic, Czech, German, Greek, English, Spanish, French, Italian, Japanese, Dutch , Polish, Portuguese, Romanian, Russian, Turkish, Chinese

Pet Policy

Assistance dogs welcome.
  • Local Time

    9:08 AM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • Pound Sterling £ (GBP)


    • Service animals allowed
    • 8 Room(s) with Accessibility Standards
    • Parking