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  • 1 888 IC HOTELS
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Rated 4.4 out of 5 by 438 reviewers.
Rated 4.0 out of 5.0 by Comfortable bed and great service. Generally a pleasant stay in a 5 * hotel. Room staff very attentive. Good location and quiet bedroom. 25 January 2015
Rated 2.0 out of 5.0 by Disappointing I love the Intercontinental brand and it's properties. As a royal ambassador I have demonstrated this loyalty. Great location, but the overall experience was not at the Intercontinental standards I have come to expect. The upgraded suite I stayed in had two twin beds pushed together, very uncomfortable to say the least. This is just one example. Late checkout at 4:00 is one of the great benefits of being an ambassador which I greatly appreciate. After informing the front desk staff that I will be utilizing that benefit, I came back to my room well before then only to find out that my room keys have been deactivated. I approached a nearby employee in the hallway and they were kind enough to immediately call downstairs to let them know. This continued several times over the course of at least 20 minutes of me standing in the hallway in front of my room until someone else not from downstairs agreed to open my door for me, even though I had originally provided documentation showing it was my room. Upon check out I brought this horrific experience to the attention of the front desk, only to receive a reply of" sorry we were busy..."!!?? That is not the proper way to handle such a situation. I felt like the entire incident was simply dismissed and acceptable by the hotel and it's staff. I can assure you that I do not feel the same. I normally do not write reviews but was compelled to out of obligation to other guests interests as well as to inform the hotel management so that appropriate measures can be taken. I hope that things will improve so that I may one day come back. 22 January 2015
Rated 2.0 out of 5.0 by great location prefer a room overlooking hyde park, that is the main reason why I prefer your this particular hotel. Else the hotel is just right, comfortable and clean to a high standard. 21 January 2015
Rated 4.0 out of 5.0 by First impression of Intercontinental Wow! What a location for a hotel which helped to give us a truly memorable experience to bring in 2015. The hotel was as grand as it appears on the website and we were very pleased with the room although not sure if it was actually an upgrade or not. When we arrived we expected to have water and fruit in our room but instead received a phone call from housekeeping approx 5 hours after checking in stating that this would be delivered soon. To be honest we went out for the evening and discovered these upon our return the following year (1 Jan 15). We stayed two nights, the first night we were unable to access the Club lounge as it was full, to be fair it was new year's eve so understandable and instead opted for breakfast in the main restaurant instead. The selection at breakfast was varied with a good selection of hot and cold buffet items however my waffle, which I was really looking forward to, was cold and burnt and I had to ask 4 times for a second cup of coffee which I never actually received. On the second night we managed to get into the Club lounge, afternoon and evening hospitality was very good albeit the serving times for alcohol were too restrictive. Breakfast again was a let down, my breakfast had a number of 'warm' items however my wife's was completely cold. Staff did replace but this did result in us eating separately. The room was serviced well at least twice per day with the staff even getting the room ready for us to retire with slippers laid out near to the bed. The pillows in the room were enormous and I found it impossible to sleep with them however a call to reception the following day and smaller ones were delivered. Bathroom was of a high standard and had a speaker linked to the TV. TV in the room was top of the range (or at least it was 10 years ago) which seemed ill fitting and the sound was somewhat distorted and crackly. We were slightly surprised to find that the coffee in the room was Nescafe and was limited to 2 sachets, not that there's anything wrong with this particular brand of coffee, just that we expected something a little more exclusive. Overall would we stay here again? Yes but would probably choose to eat out. 20 January 2015
Rated 5.0 out of 5.0 by Exceptional Hotel and staff. Amazing start to holiday. I stayed before I was due to fly to the Middle East. Very easy to find so great start.... Alfonso on the desk was brilliant, friendly full of useful information and then our very heavy bags were taken to our room whilst we had afternoon tea. Room: most comfortable bed I have slept in, quiet, and they even came back in to clean the bathroom and replenish whilst we were at the theatre. I was astonished.. no asking required just attention to detail. Water and fruit left in the room from the staff. I loved it. The hardest thing is finding a bad thing to say which is a rare thing, but it was a stay I'll never forget so I'm coming back! 15 January 2015
Rated 4.0 out of 5.0 by Excelent Afternoontea The best part of my stay was at the wellington Lounge served by Luici. This was an amazing expirience with him and definiteley the best part of my stay. 15 January 2015
Rated 3.0 out of 5.0 by Disappointing experience A stay in an INTERCONTINENTAL should be a memorable experience. It was the case earlier in that month at the Paris 'GRAND HOTEL' as shared in this same forum. We were then excited with my wife to double the experience at Park Lane a few weeks later. Unfortunately, that hasn't been the case. Here are some facts that explain this disappointment: Staff is kind but reactive (meaning not pro-active, which was my expectation): - only when 4 customers were waiting for checking in did they open two new counters - only when I asked whether my loyalty card was regsitered, at the very end of the check in process, did the staff welcomed me as a 'priviledged' customer - only when I shared my surprise that we were asked to wait for 5 minutes to have a table for the breakfast whereas most of the room was empty (but tables prepared for lunch, I believe), did the waitress proposed us to seat on one of these free tables Room is fairly standard: - size is average, well equiped despite with little 'personality' - internet is slow and supported only 3 devices (we had 4 to connect) - soaps/shampoos etc... weren't recharged on the second night we stayed Breakfast is in the average of what I can see in the many hotels I visited worldwide. None of these 'issues' are really critical. But that makes the difference between a top range hotel as INTERCONTINENTAL claims to be and a more standard high/medium range hotel. It's all a matter of level of expectation I guess. I hope you will find these critcism constructive to help improve the level of your service. 14 January 2015
Rated 5.0 out of 5.0 by Great Hotel Everything was perfect from the lovely room with a view to the delicious breakfast... what more can I say! 13 January 2015
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InterContinental London Park Lane

  • One Hamilton Place
  • London , W1J 7QY
  • United Kingdom
  • Front Desk +44-207-4093131

  • Driving Directions
  • Transportation
  • Parking

Languages spoken by staff

Arabic, Czech, German, Greek, English, Spanish, French, Italian, Japanese, Dutch , Polish, Portuguese, Romanian, Russian, Turkish, Chinese

Pet Policy

Assistance dogs welcome.
  • Local Time

    2:24 PM
    • CHECK-IN

      3:00 PM

      12:00 PM Late Check out Available


    • Pound Sterling £ (GBP)


    • Service animals allowed
    • 8 Room(s) with Accessibility Standards
    • Parking