Rated 4.4 out of 5 by 301
Rated 5.0 out of 5.0 by Sally99 A great experience
Staff were really friendly and helpful and the hotel felt very relaxed.
The breakfast was the best I have had in a hotel in a long time.
Hotel has a lovely feel: modern, spotlessly and efficient.
03 February 2013
Rated 3.0 out of 5.0 by Jacko2 Noise
Although a certain amount of noise in corridors and adjoining rooms is unavoidable, we consistently find that this hotel has noisy guests in the early hours.
I realize it is in the middle of London and that a number of guests will return to their rooms well into the early hours. However, the hotel should at least prompt guests to be considerate of others (the majority) who will be sleeping after midnight onwards.
Some hotels have notices on every floors and in the lifts requesting guests to respect others by keeping noise to a minimum late at night.
02 February 2013
Rated 1.0 out of 5.0 by privateinfo I left and went to the Westminster hotel after an hour
Rude staff, no acknowledgement of Gold Ambassador Status or provision of amenities such as upgrade and water (which should be provided under the terms and conditions). The room was dirty and the staff did not care. I complained and got offered 7000 points as compensation - seriously how about a refund - I had to pay for a night at the Intercontinental Westminster? Also complained to Ambassador as its a breach of Trading Standards to sell a product where the services bought are not provided.
Try the Westminster Branch instead would be my advice - the staff are great and the rooms are pristine.
27 January 2013
Rated 5.0 out of 5.0 by Moet59 5 star luxuary
Best Club Floor in EU.
My favourite hotel in EU since 1990.
26 January 2013
Rated 5.0 out of 5.0 by DaveDee Excellent West-End Location
Provides a comfortable and convenient base for a visit to London's West-End. Excellent room with very comfortable bed and well-equipped bathroom. Staff were welcoming, friendly and helpful throughout our stay - special mention for the staff on the main entrance who were always cheerful and helpful at all times despite very cold, snowy conditions
26 January 2013
Rated 5.0 out of 5.0 by ikeusa amazing property, great value
fantastic staff, extremely positive atmosphere. Loved breakfast buffet. Great value
20 January 2013
Rated 5.0 out of 5.0 by Khalid Excellent Staff and Location
I always stay at this hotel which has an excellent staff with great service they provide to the clients. The location is overlooking Hyde Park and near to all locations like Harrods and Oxford Street.
I recommend this hotel if you are going to visit London
20 January 2013
Rated 5.0 out of 5.0 by Matt8578 Great stay
As usual an excellent experience. Walking through the door the lovely fragrance hits you to remind you that you are back in the Intercontinental. The staff are always friendly and efficient.
Looking forward to next time.
19 January 2013
Rated 4.0 out of 5.0 by SA2013 EXCELLENT RECEPTIONIST
We have been well treated by the reception. Although we arrive early to the hotel we were able to check in earlier than normal time. Breakfast was excellent in terms of quality and services.Room was comfortable. Hotel is located in excellent area with easy access to major streets in London.
18 January 2013
Rated 5.0 out of 5.0 by GLP5000 3rd time still a charm
Stayed at the hotel for a 3rd time in four months. Have to say, very thing is constantly good. 5 blocks from Green Station (to get to CW) and well located to meet up with people at night. I was introduced to the hotel by my boss but have adopted it as my London "home". Health Club is fine, not the best, but better then average and all machines have TVs (including the bikes which sometimes don't). Internet is reasonably fast and easy access. Great business hotel.
17 January 2013
Rated 5.0 out of 5.0 Great room, service, location, and beer!
This hotel is top of the line all the way! The service was prompt and attentive, the room was a beautiful classic design with a large comfortable bed, elegant bathroom, and even a Nespresso machine for coffee. The lobby bar had good food and one of the best beers in the world (Innis & Gunn from Scotland) and the blackberry creme brulee for dessert was fantastic. You can't beat the location right on Park Lane and the stay was every bit the luxury you would expect from an Intercontinental. I can't wait to go back!
16 January 2013
Rated 5.0 out of 5.0 by Vive89 Fantastic property
Location is great and the staff were sensational, in particular front office staff, business lounge staff and concierge. We would like to thank Simon in particular for his excellent local knowledge & efforts to make our stay memorable.
15 January 2013
Rated 5.0 out of 5.0 by SirIvanHoe1121 Our go-to hotel in London
Stayed for 3 nights this December with my family - wife and 3 kids. Booking assistance through chat was very effective and efficient. Got excellent rooms despite the busy season, and the CSR helped me apply the reward nights in the way that worked best for me. Even email assistance and responses were spot on. Room service was excellent, food was consistent, and servers friendly. Concierge assistance, door men, front desk staff - all very helpful. Travel essentials were available in the rooms, and housekeeping staff added towels without asking, seeing that we had a little baby with us in our room. Check out was super efficient. Location is excellent.
14 January 2013
Rated 3.0 out of 5.0 by BonniciMarcus Fantastic Hotel, not so happy with reaction to incident.
Whilst I must stay our stay was great, room was really nice and the location is perfect for London shopping, we were very concerning incident and disappionted with the reaction.
Upon returning to our room we found our balcony door open (my luggage was next to the door which meant if it rained it would have been soaked), apart from the balcony door we also found some of our shopping items which were inside the wardrobe moved from how we left them, this was truly disturbing. We complained to the duty manager and he promised to take immediate action, unfortunately until today we have yet received a proper explanation to what happened.
This is a real pitty as we had a great stay, but this incident left us with a bad feeling.
09 January 2013
Rated 4.0 out of 5.0 by Lamarups1 Comfortable bed and room, but disappointed with Concierge
I was quite comfortable with my room. Loved the bar and restaurants. Loved the daily breakfast. The only thing that let me down, was the concierge. I asked if they could help me with theater tickets to Les Mis on 12/30 for the evening of 1/1, as the website showed there not being any tickets available. A very nice man told me he was quite sure they could obtain some through their contacts. The next day, I asked about the tickets. Another man was there and didn't know anything about the request. He appeared to be a bit frustrated with my request and quickly told me there were no tickets available and there was nothing he could do. Disappointed, I went back to my room and called the box office myself. A recording told me that if I called the hospitality desk there might be a possibility of getting tickets. I did so and left a message. Within hours I received a call back from the theater that they had some great seats. VIP section. I loved them. How sad that your concierge didn't want to bother to help me. It just kind of put a damper on the otherwise very nice experience.
07 January 2013
Rated 3.0 out of 5.0 by Andy69 Comfortable bed and Average service.
Hotel very nice in the right place for all amenities.
At check-in the problems started once the staff found out my family trip was covered by my priority points and not money the attitude changed. I booked a room for my family, 2 adults 1 child but everything in the room was for 2 people, (cups, glasses, towels everything *2). Glasses and cup not clean had to clean before we could use them.
06 January 2013
Rated 4.0 out of 5.0 by terry43 General room condition
We were in room 344 which is a very nice suite. However, we had the following problems.
1. ventilation system was very noisy the first night but fixed the next morning.
2. The heated towel rack did not work; we asked to have it fixed to no avail.
3. shower door leaked water outside the shower stall. problem was fixed when reported but first showers made floor quite wet.
4. the ipod connector with the bose radio never worked.
5. newspaper was not delivered one day.
Other than the above issues encountered this visit I like this property very much and have stayed several times in the past.
04 January 2013
Rated 2.0 out of 5.0 by kazu Service
Although I am an ambasaor member, the designated serive was not fully provided. For example, room upgrade was unclear, welcome fruits was not prepared, newpaper was not delivered.
I think priority club does not have enouph authority to make all intercontinental hotels to provide services for ambassador members.
02 January 2013
Rated 5.0 out of 5.0 by Nawaf 1st choice in London
This hotel is one of the owned & run hotels by IHG, which means takes your expectations to highest level for IC. This was exactly what I always find here :)
22 December 2012
Rated 5.0 out of 5.0 by VicDF Best Staff!
Our family would like to personally thank Laura (front desk), Eiji (concierge services), Christina and Agustin (Club Lounge) for making our stay at this hotel a memorable one! The staff far exceeded our expectations in their continuous effort to make our stay a pleasant one. Our reservations were somehow inaccurate and Laura quickly rectified the situation as well as recognized our Royal Ambassador status and upgraded our room. Eiji helped us by making sure we saw all the sights and even booked a children's play while we were away enjoying London. And finally Christina and Agustin always received us with a warm smile each morning at breakfast and for evening drinks at the Club Lounge. Our kids want to say a special thank you to Christina for the lovely "Hamilton" bears which they love!
The room was large, the beds were very comfortable, Cookbook Cafe was amazing, room service was impeccable and the staff was courteous, knowledgeable and genuine. The only con was the linen maid failed to clean the top closet shelf which our sweaters dusted thus becoming the cleaning rag and the used wine glasses were not picked up for two days. Overall, we are very satisfied customers and definitely recommend your hotel to everyone and hope that our next stay in Rome will measure up to your standards. Wish the staff in Rome good luck!
Victor and Claudia
08 December 2012
Rated 2.0 out of 5.0 by 48HourVisitor total disappointment
Daily amenities for ambassador members not offered.
Used linen napkins were not removed from room when room was serviced.
No turndown service.
Concierge staff was not knowledgable. Did not even know taxi cost from hotel to airport.
Did not offer room upgrade for ambassador members.
Did not offer complimentary wifi internet for ambassador members.
Charged for items I did not use from the mini bar.
Spa charged an extra fee to use the steam room even when booking a treatment.
Indoor pool not available at this property.
My room was a 10 minute walk from the elevator.
Bath products were very basic.
06 December 2012
Rated 2.0 out of 5.0 by andrewjjb Royal who?
As a Platinum Royal Ambassador I was standing in a queue for 10minutes at the Priority check-in when finally someone from regular check called me forward - not a good start to my experience at this hotel.
I am used to getting a letter or advice when I check in as to the benefits that I receive at each particular hotel, in relation to my Ambassador status. Here I received no such thing. I called the one touch button to ask and no one really knew and finally after being passed around, I was told matter of factly that I received a mini bar for free and a late checkout.
I just feel that I was another number and no one really cared. I am not used to this with Intercon which is why I frequent the IHG so often If this was a one off stay, I wouldn't be staying at the Intercon again. Not impressive.
Room was comfortable and as expected.
29 November 2012
Rated 5.0 out of 5.0 by DaisyNYC Accommodating
This is a beautiful hotel.
All of the staff at the InterContinental Park Lane were very accommodating and courteous. We so enjoyed our stay.
Looking forward to our next visit.
27 November 2012
Rated 5.0 out of 5.0 by JabbaJake Once again all expectations surpassed.
Stayed here a year or so ago and had a wonderful stay.
Stayed again last week and cannot fault a single thing. The service was pin sharp but friendly, it was professional but personal and nothing was too much trouble.
Wonderful to feel like a valued customer.
27 November 2012
Rated 4.0 out of 5.0 by Tomski An Iconic hotel
Staying at the I-C Park Lane is a wonderful experience marred only by the fact the inward facing rooms are not particularly great, not that you can do much with a room that looks onto the open space, it sounds ungrateful but I would rather have not had the upgrade but have a view of the street, not the park as I know those rooms command a premium but looking onto the street by entrance would be fine.
The Club Lounge and Staff are excellent and a real jewel, almost best kept secret of London, a great space to work or relax.
Theo Randells Italian Restaurant is just the best
I can't wait to go back
25 November 2012
Rated 1.0 out of 5.0 by Yousra Bad staff
As you may know I travel a lot and i always stay at the intercontinental hotel in USA and UK and KSA. of all the hotels i visited for the intercontinental whether in chicago, washington DC Los angeles, Riyadh , the Park lane however has a terrible staff, undermine their clients if they don't like their looks i guess. I have been treated badly just because I arrived early from an international flight which i don't have any other choice but to wait. I never get upgraded unless i make a statement in the lobby and when i get upgraded i find myself in wheelchair room everything is tiny. I stand outside for a taxi to be called, and i find the bell man hand the taxi to some other people came after me. When i order a room service of any kind i have to call twice to have what i order. In the end, the park lane intercontinental hotel should have better staff at the reception and the concierge and should recognise an ambassador member as the rest of the hotels.
24 November 2012
Rated 5.0 out of 5.0 by Adrian001 Very good service
What an awesome experience for my wife and I. Excellent service, upgraded at a result of being platinum, free drink as room was not ready, very friendly staff and quick service all around. The newly refurbished bar oozed quality and had a chilled feel. The nuts and olives offered with the drink were lovely!
Room was great and best pillows ever!
The milk jiggers in our room were off, however when we asked for more milk a fresh jug was delivered and complimentary wifi offered as an apology. Love the fact staff are empowered to make quick decisions without fuss.
Cannot fault all round service and experience...can't wait to try the new Westminster Intercontinental....
23 November 2012
Rated 5.0 out of 5.0 by Mushabab Suits my style
I have been visiting London on business trip attending a conference organized at this buetiful hotel. I did not think twise to choose to stay here at least for the convienance of being at the same hotel as the function I'm attending. Again, the InterCon did not disappoint,! I had a pretty corner delux room which was perfect. I enjoyed the rain shower and the good selection of TV channels although it could be an area of improvement.
21 November 2012
Rated 5.0 out of 5.0 by Othman Great Service
I would recommend all my family and friends to stay in this hotel. It is best for its location, hospitality, service and cleanliness.
18 November 2012
Rated 5.0 out of 5.0 by VeeJays The only place to stay in Mayfair London
We have always enjoyed the Intercontinental Hotel on Park Lane for the most comfortable beds anywhere and luxurious rooms. Upgrading to Club Intercontinental is worth the upgrade for the view, afternoon tea, evening cocktails and personal service.
The Italian food at Theo Randall's restaurant is truely outstanding and well worth a visit even if you are not staying at the hotel.
All in all our favourite London hotel.
16 November 2012