Rated 4.4 out of 5 by 312
Rated 5.0 out of 5.0 by khaled5555 great service
09 March 2013
Rated 2.0 out of 5.0 by Nawafr Good location with poor AC maintenance
I booked studio suite for 1 week
I didn't sleep for 3 nights from the AC fan ( very noisy ) I request from the hotel management 2 times to fix this problem but the action taken before my check out in 1 day !!!!!!! :(
Very bad experience specially I am a royal ambassador member
08 March 2013
Rated 2.0 out of 5.0 by Fawsad No recognition to a regular customer
The hotel not recognize a regular customer specially an ambassador card member who choose intercontinental hotels I discovered always offered a bad rooms not the newly refurbished rooms.
07 March 2013
Rated 5.0 out of 5.0 by EuropeanHotelsStayer Quality 5* hotel and 5* experience, super rooms/staff, great location, Recommended
Two lovely stays in February, a great experience, so I will definitely be returning.
Location at Hyde Park Corner does not always suit my needs when I am staying in London, as I am not a tourist, but for any tourist, this location would be a plus.
Easy to get to from LHR, just 40minutes and a £5.50 tube train on Picadilly line LHR T1/T4/T5 direct to Hyde Park Corner station 100m from hotel. Quicker than a taxi and much much cheaper.
I have Intercontinental loyalty program status as Royal Ambassador Status, so expect to receive good treatment and recognition which I defintely did.
All IHG loyalty program status benefits volunteered at checkin both stays without me having to ask.
Excellent rooms and upgrades on both occaisions, upgrade to a 1 bedroom suite, internal view on cash booking, and upgrade to big executive room with park view on my points/award booking.
Very comfy king beds, nice pillows, nice toliletries and good bath towels. Air con was good and not noisy, both rooms were quiet and I slept well. Room was good, flatscreen TV's, all sports (Sky) channels etc, nice work desk, plenty of powerpoints for laptop etc. .
Well stocked minbar, ice bucket, usual coffee/tea facilities, but no ice machines on any floors, you have to ring room service for ice for your drinks. Although ice delivered free after 30+ minutes, I was warned if hotel is busy, ice from room service may be charged at £10/delivery.... ouch!
I paid extra for lounge access on arrival, lounge is worth adding if inside the hotel a lot, especially if staying as a couple since Lounge access is priced per room not per person. If breakfast is not included in your room rate, then lounge breakfast offsets some of the extra lounge cost, else I would spend the money in restaurant instead.
I found the Lounge breakfast buffet very very good, no bagels though to go with some nice smoked salmon and cream cheese, also found my ordered lounge cooked breakfast disappointing.
Nice afternoon lounge teatime with cakes, and moet champagne with canapes in the evening.
Checkin/Checkouts were quick, bills correct, all guest facing staff doorman/reception/concierrge/lounge were smart, courteous, knowledgable, it is staff who help make any hotel stay a 5* experience, not just rooms/facilities.
04 March 2013
Rated 5.0 out of 5.0 by Matti Wonderful welcome
As always a great reception from the staff. We always appreciate the fresh flowers the smell is amazing. We would like to give a huge thank you to Santiago he really took good care of us.
28 February 2013
Rated 5.0 out of 5.0 by astrosight Great Staff
While all staff that we encountered were professional and pleasant we would like to make special note of your regular door- man. Over the days we stayed he greeted us with a smile and a pleasant word at each encounter. When my wife and I returned from a run, he made a special effort to provide us with water and a towel. I regret I do not know his name (he didn't work the Sunday we were with you but he was there the other days 15th-18th of Feb). We will come back to your hotel again becuase of its location and fine facilities but also because of your staff, especially because of this doorman.
23 February 2013
Rated 5.0 out of 5.0 by Shotbolt Great hotel and always a pleasure to visit
We have stayed here a number of times and it is always a pleasure to return. The staff are friendly and the stay very comfortable. Great location with easy access to London's major attractions.
16 February 2013
Rated 3.0 out of 5.0 by Tim0113 Non smoker
Arrived at hotel early in the morning after overnight flight from Singapore having paid for accomodation for the previous night. Was allocated a smoking room - I am a non smoker. Requested a room chang as not surprisingly the room had a heavy smoke odour. No other rooms were available - was not happy.
14 February 2013
Rated 4.0 out of 5.0 by Ovidiandream The Dawn Chorus
The Intercontinental is a fine buidling, and in the main the slight flushes of detail and usually similing attentiveness of the young staff did it proud.
However, this wasnt a hotel for those wanting a solid nights sleep. Even though I got a decent upgrade to the 3rd Floor, the dawn chorus of slamming doors started around 6am and reached an alarming crescendo at 8ish.
Some of this can be attributed to the locking mechanism and hinges on the doors that are very out of date (as was the room in general), the rest is the responsibility of the cleaning staff which attacked their tasks with a relentless gusto around 730am and were still pounding doors, furniture, and walls many hours later.
11 February 2013
Rated 5.0 out of 5.0 by William52 Contemporary,clean and central location
I regularly stay at this hotel and am now recognised and welcomed back when I return. The bedrooms have all the facilities I need and are immaculately clean. I find the consierge service very helpful and the location is perfect for the West End.
10 February 2013
Rated 5.0 out of 5.0 by JBHengland Excellent
First time stay here, not disappointed.
Best service we have ever had, and we have stayed in many of the IHG hotels.
Service was second to none, and will come again.
08 February 2013
Rated 5.0 out of 5.0 by Sally99 A great experience
Staff were really friendly and helpful and the hotel felt very relaxed.
The breakfast was the best I have had in a hotel in a long time.
Hotel has a lovely feel: modern, spotlessly and efficient.
03 February 2013
Rated 3.0 out of 5.0 by Jacko2 Noise
Although a certain amount of noise in corridors and adjoining rooms is unavoidable, we consistently find that this hotel has noisy guests in the early hours.
I realize it is in the middle of London and that a number of guests will return to their rooms well into the early hours. However, the hotel should at least prompt guests to be considerate of others (the majority) who will be sleeping after midnight onwards.
Some hotels have notices on every floors and in the lifts requesting guests to respect others by keeping noise to a minimum late at night.
02 February 2013
Rated 1.0 out of 5.0 by privateinfo I left and went to the Westminster hotel after an hour
Rude staff, no acknowledgement of Gold Ambassador Status or provision of amenities such as upgrade and water (which should be provided under the terms and conditions). The room was dirty and the staff did not care. I complained and got offered 7000 points as compensation - seriously how about a refund - I had to pay for a night at the Intercontinental Westminster? Also complained to Ambassador as its a breach of Trading Standards to sell a product where the services bought are not provided.
Try the Westminster Branch instead would be my advice - the staff are great and the rooms are pristine.
27 January 2013
Rated 5.0 out of 5.0 by Moet59 5 star luxuary
Best Club Floor in EU.
My favourite hotel in EU since 1990.
26 January 2013
Rated 5.0 out of 5.0 by DaveDee Excellent West-End Location
Provides a comfortable and convenient base for a visit to London's West-End. Excellent room with very comfortable bed and well-equipped bathroom. Staff were welcoming, friendly and helpful throughout our stay - special mention for the staff on the main entrance who were always cheerful and helpful at all times despite very cold, snowy conditions
26 January 2013
Rated 5.0 out of 5.0 by ikeusa amazing property, great value
fantastic staff, extremely positive atmosphere. Loved breakfast buffet. Great value
20 January 2013
Rated 5.0 out of 5.0 by Khalid Excellent Staff and Location
I always stay at this hotel which has an excellent staff with great service they provide to the clients. The location is overlooking Hyde Park and near to all locations like Harrods and Oxford Street.
I recommend this hotel if you are going to visit London
20 January 2013
Rated 5.0 out of 5.0 by Matt8578 Great stay
As usual an excellent experience. Walking through the door the lovely fragrance hits you to remind you that you are back in the Intercontinental. The staff are always friendly and efficient.
Looking forward to next time.
19 January 2013
Rated 4.0 out of 5.0 by SA2013 EXCELLENT RECEPTIONIST
We have been well treated by the reception. Although we arrive early to the hotel we were able to check in earlier than normal time. Breakfast was excellent in terms of quality and services.Room was comfortable. Hotel is located in excellent area with easy access to major streets in London.
18 January 2013
Rated 5.0 out of 5.0 by GLP5000 3rd time still a charm
Stayed at the hotel for a 3rd time in four months. Have to say, very thing is constantly good. 5 blocks from Green Station (to get to CW) and well located to meet up with people at night. I was introduced to the hotel by my boss but have adopted it as my London "home". Health Club is fine, not the best, but better then average and all machines have TVs (including the bikes which sometimes don't). Internet is reasonably fast and easy access. Great business hotel.
17 January 2013
Rated 5.0 out of 5.0 Great room, service, location, and beer!
This hotel is top of the line all the way! The service was prompt and attentive, the room was a beautiful classic design with a large comfortable bed, elegant bathroom, and even a Nespresso machine for coffee. The lobby bar had good food and one of the best beers in the world (Innis & Gunn from Scotland) and the blackberry creme brulee for dessert was fantastic. You can't beat the location right on Park Lane and the stay was every bit the luxury you would expect from an Intercontinental. I can't wait to go back!
16 January 2013
Rated 5.0 out of 5.0 by Vive89 Fantastic property
Location is great and the staff were sensational, in particular front office staff, business lounge staff and concierge. We would like to thank Simon in particular for his excellent local knowledge & efforts to make our stay memorable.
15 January 2013
Rated 5.0 out of 5.0 by SirIvanHoe1121 Our go-to hotel in London
Stayed for 3 nights this December with my family - wife and 3 kids. Booking assistance through chat was very effective and efficient. Got excellent rooms despite the busy season, and the CSR helped me apply the reward nights in the way that worked best for me. Even email assistance and responses were spot on. Room service was excellent, food was consistent, and servers friendly. Concierge assistance, door men, front desk staff - all very helpful. Travel essentials were available in the rooms, and housekeeping staff added towels without asking, seeing that we had a little baby with us in our room. Check out was super efficient. Location is excellent.
14 January 2013
Rated 3.0 out of 5.0 by BonniciMarcus Fantastic Hotel, not so happy with reaction to incident.
Whilst I must stay our stay was great, room was really nice and the location is perfect for London shopping, we were very concerning incident and disappionted with the reaction.
Upon returning to our room we found our balcony door open (my luggage was next to the door which meant if it rained it would have been soaked), apart from the balcony door we also found some of our shopping items which were inside the wardrobe moved from how we left them, this was truly disturbing. We complained to the duty manager and he promised to take immediate action, unfortunately until today we have yet received a proper explanation to what happened.
This is a real pitty as we had a great stay, but this incident left us with a bad feeling.
09 January 2013
Rated 4.0 out of 5.0 by Lamarups1 Comfortable bed and room, but disappointed with Concierge
I was quite comfortable with my room. Loved the bar and restaurants. Loved the daily breakfast. The only thing that let me down, was the concierge. I asked if they could help me with theater tickets to Les Mis on 12/30 for the evening of 1/1, as the website showed there not being any tickets available. A very nice man told me he was quite sure they could obtain some through their contacts. The next day, I asked about the tickets. Another man was there and didn't know anything about the request. He appeared to be a bit frustrated with my request and quickly told me there were no tickets available and there was nothing he could do. Disappointed, I went back to my room and called the box office myself. A recording told me that if I called the hospitality desk there might be a possibility of getting tickets. I did so and left a message. Within hours I received a call back from the theater that they had some great seats. VIP section. I loved them. How sad that your concierge didn't want to bother to help me. It just kind of put a damper on the otherwise very nice experience.
07 January 2013
Rated 3.0 out of 5.0 by Andy69 Comfortable bed and Average service.
Hotel very nice in the right place for all amenities.
At check-in the problems started once the staff found out my family trip was covered by my priority points and not money the attitude changed. I booked a room for my family, 2 adults 1 child but everything in the room was for 2 people, (cups, glasses, towels everything *2). Glasses and cup not clean had to clean before we could use them.
06 January 2013
Rated 4.0 out of 5.0 by terry43 General room condition
We were in room 344 which is a very nice suite. However, we had the following problems.
1. ventilation system was very noisy the first night but fixed the next morning.
2. The heated towel rack did not work; we asked to have it fixed to no avail.
3. shower door leaked water outside the shower stall. problem was fixed when reported but first showers made floor quite wet.
4. the ipod connector with the bose radio never worked.
5. newspaper was not delivered one day.
Other than the above issues encountered this visit I like this property very much and have stayed several times in the past.
04 January 2013
Rated 2.0 out of 5.0 by kazu Service
Although I am an ambasaor member, the designated serive was not fully provided. For example, room upgrade was unclear, welcome fruits was not prepared, newpaper was not delivered.
I think priority club does not have enouph authority to make all intercontinental hotels to provide services for ambassador members.
02 January 2013
Rated 5.0 out of 5.0 by Nawaf 1st choice in London
This hotel is one of the owned & run hotels by IHG, which means takes your expectations to highest level for IC. This was exactly what I always find here :)
22 December 2012