Rated 4.4 out of 5 by 301
Rated 5.0 out of 5.0 by LLL1019 Fantastic Gin Bar
The Gin Bar and the bartenders are superb and a must for anyone who enjoys a great drink, particularly the Marinins. The staff at the hotel are second to none and make you feel very special. Great stay, great location close to Buckingham Palace, and a must for any seasoned traveler.
08 August 2014
Rated 5.0 out of 5.0 by Hoggy59 Two night stay
Enjoyed our stay including the food at Theo Randalls and Cook Book Cafe Saturday brunch.
06 August 2014
Rated 5.0 out of 5.0 by Siany Perfect setting
Location location location....the hotel is exactly where you need it to be in central London.
The staff were fantastic and easily the best service we have had in any hotel. Nothing was too much trouble.
The room was a traditional style. It was a good size and very comfortable. Some nice touches with water and some apples left for us.
Wasn't keen on the shampoo , conditioner, bath stuff. Would have expected nicer in a 5 star. But then I do bring my own anyway.......
Restaurant was amazing I would strongly recommend it. Massive breakfast selection and expertly done poached eggs.
Beautiful flower decorations too
For a big hotel it's was really good
A lovely walk after breakfast through Hyde Park to the Serpentine Gallery is a must after the huge breakfast!
05 August 2014
Rated 5.0 out of 5.0 by Pat Z Beautiful hotel in great location
My husband and I have been to London for vacation a number of times. This was our first stay at InterContinental London Park Lane. We were so impressed with the staff. They were, without exception, friendly, proactive and helpful. The concierge service was excellent. We travel a lot on the tube (Hyde Park entrance nearby) and the concierge gave perfect directions about where to change for our destinations. The room was immaculate and very comfortable. We had a wonderful view from our window. The hotel is within easy walking distance to any number of sights and restaurants. We would definitely return, as this was an excellent experience.
04 August 2014
Rated 5.0 out of 5.0 by DR_9988 Excellent hotel and great location
I stayed here with my wife while visiting London for her Birthday and we had a great stay. The room was quite large for a London Hotel and was very well furnished and equipped as well as being spotlessly clean. The staff were attentive and helpful and even left a Birthday cake/message in our room for my wife.
04 August 2014
Rated 5.0 out of 5.0 by Heathrow Very pleasant stay
Every hotel staff member is kind and helpful. Usually there is one or two unhappy staff in the hotel but not in IC PARK LANE. Very pleasant stay for my family vacation in London. We were busy with sightseeing but relaxed & refreshed at the hotel well. The location is convient and the view especially from the club lounge is excellent. The hyde park, which is just in front of the hotel, gave us green space and fresh air.
03 August 2014
Rated 5.0 out of 5.0 by garyp29 Help when needed
My wife became ill at 3
:00 AM; the staff was terrific finding the hospital and getting a taxi to take us there. She received excellent care.
03 August 2014
Rated 5.0 out of 5.0 by NorthernMonkey Fabulous service
We thought we would go away for our anniversary and chose London.
At check in we were asked why we were in town and told the lady behind check-in why.
Dropped our bags in the room and then when out for a coffee. We returned to an anniversary card and complimentary chocolate cake - a wonderful surprise.
As a platinum member we have already been upgraded so this was an additional bonus.
All staff were very polite and I wouldnt hesitate recommending IC Park Lane.
Bar's a bit pricey, but you are in central London!!
30 July 2014
Rated 5.0 out of 5.0 by audemars Best Intercontinental bed ever
I've stayed at many Intercontinental Hotels around the world. This one in London, had the best beds !
28 July 2014
Rated 5.0 out of 5.0 by Sankar Family Memorable stay in london
Had a great stay in london with family at this hotel. Very friendly, knowledgeable staff, great location and very clean hotel. Highly recommend this place.
27 July 2014
Rated 5.0 out of 5.0 by Sankar Family Memorable stay in London
My family and I went to London for an 8 day vacation and stayed at this hotel. Our stay at the hotel was stellar! The front desk staff were very helpful (special thanks and call-out to Gina who went beyond her way to make us comfortable and also provide tips on exploring the city) and Matthew and others at the concierge desk were quite knowledgeable and very helpful with our itineraries. The staff was very attentive and made our overall stay and experience very enjoyable and memorable.
The only reason for giving the room a 4 star was because of its size. I guess it is London and space is a premium but a little bit more space would have made things a lot easier for us.
Absolutely the place to stay on our next trip! Thank you so much for making our vacation a very memorable one.
27 July 2014
Rated 4.0 out of 5.0 by andreob london experience
we stayed for a week in the intercontinental. We got a great room with clublounge access.
The clublounge is truly wonderful! And the staff made it unforgettable for us and especially for our daughter. Anniko and Sofia took very good care of her.
Thank you so much!
24 July 2014
Rated 4.0 out of 5.0 by GregY47 Great room, large comfortable bed.
Hotel is convenient for most London attractions. Room was well appointed and quiet, bed was large and very comfortable. Front desk staff were very efficent and helpful.
24 July 2014
Rated 5.0 out of 5.0 by Cherub42 Fabulous Stay
We had a beautiful room with an amazing view of London.
The stay was most enjoyable.
24 July 2014
Rated 5.0 out of 5.0 by CHOCHEM GOOD HOTEL
ENJOYABLE STAY AT A GOOD HOTEL WITH GREAT LOCATION AND FRIENDLY STAFF
23 July 2014
Rated 5.0 out of 5.0 by BlairK WOW WOW WOW
If you want the best that a Intercontinental Hotel has to offer this property is surely it.
It is the first time that I have been completely blown away in regard to the overall experience that I received at this property
From the local knowledge of the concierge team to Estea at the check in desk through to Raphael who sorted out flat whites each morning, not to mention the luxurious loo paper this property truly exceeded almost all of my demanding needs.
Estae thank you for making my 10 year old son feel so special the hotel gift packs for the kids was just brilliant, and never before have I been escorted to my room!
16 July 2014
Rated 5.0 out of 5.0 by katz16 One of the best hotel experiences.
From the beds, to the bar selection, everything was fantastic. The scent of fresh flowers as soon as you walk into the hotel put a smile on my face every day.
The staff and their attention to each individual guest is exceptional.
I am so impressed with this hotel and it's fantastic location. Walking distance to all the major sites provides an opportunity to imerse yourself in London's culture.
It was the perfect stay.
15 July 2014
Rated 4.0 out of 5.0 by Yusuf Great location
It was a nice stay; staff was always responsive to requests.
15 July 2014
Rated 5.0 out of 5.0 by Kybs Wonderful Concierge and fabuous room service!
The concierge department was just unbelievably wonderful! Everyone was so helpful! And room service was the fastest I have ever experienced anywhere!!!
11 July 2014
Rated 5.0 out of 5.0 by visitor 1973 stay
it was as usual a brilliant stay. The staff made me feel welcome like and old family friend. The room was on my preferred side of the hotel and quiet enough.
11 July 2014
Rated 5.0 out of 5.0 by weeney2 Excellent, as always!
We always choose to stay at your hotel on our regular visit's to London due to the fabulous service we receive from the moment we arrive. The location is perfect and concierge always arrange a wonderful evening for us. All the staff are very tentative which makes the stay so enjoyable.
10 July 2014
Rated 4.0 out of 5.0 by london6_14 Good service
Attractive hotel with good location between Hyde park and Green Park. Good service and helpful staff. The room was clean and more or less as expected. Only remark is the sound of the air condition system when opening the windows in our room. The breakfast was good. Enjoyed the calm atmosphere and the food was good.
04 July 2014
Rated 5.0 out of 5.0 by David375 London weekend
Afternoon tea is a wonderful experience.
A perfect location for exploring London!!!
02 July 2014
Rated 4.0 out of 5.0 by Michaelbt9 Short break
Best hotels beds anywhere, great service and location best in London
02 July 2014
Rated 5.0 out of 5.0 by PabloP1881 Superb service
From the moment of arrival the valets, concierge, reception and bar staff were nothing but helpful, welcoming and could not do enough to make us comfortable.
The spa experience was exceptional with the most wonderful staff transporting us away from the real world.
02 July 2014
Rated 3.0 out of 5.0 by jjjjjjjjjjjj room was not great
In general I do not like rooms in which the curtains must remain closed because of neighboring windows, add to this that the view was a nondescript internal courtyard!
Not a good value for what I expect from Intercontinental! I hhave stayed in this hotel several times before and was not aware of the fact they had so many low quality rooms!
30 June 2014
Rated 5.0 out of 5.0 by Gradee Hotel true 5 star
Location, comfort and quality of hotel 1st class.
Staff were excellent - All staff helpful, from doormen to reception. Concierge staff were super and the Club Lounge manage 'Christian' was exceptional
30 June 2014
Rated 5.0 out of 5.0 by wimbledon! Great property @ a great location!
Overall we had an excellent stay at the Park Lane. When we arrived we were given a "waiting room" to shower & clean up after our flight from the US. We then enjoyed the breakfast buffet and by then our room was ready for us and all our bags were moved with no problem.
Staff at the Cafe and in the bar were excellent. Front desk and Concierge very responsive. We did have an issue coming back to our room one day - smelled very smoky & the window had been left open. Since we overlooked Hyde Park and the road between there were many fumes from passing cars & busses as well. But, the staff responded quickly, bringing in an air freshener and making sure we were completely happy.
We would highly recommend staying here - it's a great location...within walking distance to many popular sights as well as convenient access to the Tube.
29 June 2014
Rated 5.0 out of 5.0 by McCoyl Always a perfect stay at this hotel.
Perfect stay, as usual.
Welcoming, and efficient check-in. Spotlessly clean room, and very comfortable bed. Great sleep!
29 June 2014
Rated 3.0 out of 5.0 by jennieg2 A mixed bag - but fabulous staff & location!
A lovely hotel in a fantastic location - although a mixed review from us. We booked 3 nights at this hotel using reward points, and we certainly felt like cheapskates! I'd previously read that all children staying receive a teddy bear- thankfully didn't mention this to our little girl as obviously no such gift if not spending your pennies to pay the bill! No recognition for being a Platinum Elite member either, but as I've not stayed at this chain before. I'm not sure what they do or don't offer. Upon check in, we were offered no advice on the bars/restaurants in the hotel We went up to our room, which was on the same floor as the health club. Some rooms on the floor were in the process of being refurbished, so there was a strong smell of paint. Anyway, the room was lovely & immaculately clean, if a little small because of the child's bed and squashed up chair.
We decided to go out and explore and it was quite late when we arrived back at the hotel, so we just went straight to our room. Just at that, we did have a complimentary bottle of water and some lovely strawberries delivered to our room - maybe this was the perk of the IHG club? All we could hear was music from a jazz event that was being held. There was no way we could sleep through it. So, we paid a visit to reception who were very apologetic, and said that they would move us tomorrow. I couldn't help think we had been put on this floor because we were using points to pay for the stay!!! It was an inconvenience to pack everything back up again the next morning, but just put it down to 'one of those things'. We told reception on the way out that our things were ready to be moved, and once again the member of staff on the desk couldn't have been more apologetic.
So, we returned to the hotel late after a day sightseeing. I got our new room card from reception, and off we went. The room was lovely, and had obviously been upgraded. There was more water, fruit and biscuits in our room along with a lovely card to apologise for the inconvenience BUT there was no bed for our daughter!!!! It was 10pm, all we wanted to do was kick off our shoes and relax. Instead, we had to call housekeeping TWICE before somebody finally came with a bed. By now we were quite fed up!!
Off we went out for day 3. After spending a fantastic day at the theatre and in Covent Garden, we decided to call at the (almost empty) hotel bar for a drink before heading to our room. We sat down, and were brought drinks menus. We ordered, but then 2 minutes later the same gentlemen who had taken our order came over to inform us that his colleague had made a mistake, and children were not allowed in this bar after 8pm (it was about 8.30pm). I'm not quite sure what he meant by colleague, as it was him who brought us the menu and also had taken our order?? He said we could stay, but in future we would have to use the other bar.........If only somebody had bothered to tell us about this other bar in the first place!!!! So, we drank our drinks, feeling unwelcome!! Another day, another 'one of those things' hey!!!!
We checked out the next morning and when asked if we had enjoyed our stay, my normally placid husband had had enough - he told the lovely gentleman on reception how annoyed he was with the bedroom/missing bed situation! To be fair, he handled this fantastically. He wiped the bar bill, and told us we would receive an upgrade and complimentary breakfast next time we stay. This was great, but will we really risk staying again after this trip?? I'm not sure. And we can only claim the complimentary breakfast should somebody tell us where anything in the hotel actually is ;-) So, overall mixed feeling on this hotel. Super location, super staff - but quite a few hiccups!!!
26 June 2014