Rated 4.3 out of 5 by 203
Rated 5.0 out of 5.0 by AA11 Excellent service and room
Everything was excellent throughout our stay. Superb staff and wonderful room.
04 December 2013
Rated 5.0 out of 5.0 by Erwann Great Stay
This was a memorable stay at IC Park Lane - as usual shall I say -
Great location Great rooms .
A special Thank You to Christian and his team @ Club lounge who took care of us and our needs during our short stay .
We ll be back for sure.
02 December 2013
Rated 5.0 out of 5.0 by Steph3125 Wonderful Hotel
We recently stayed on a shopping trip to London, Hotel is in a fantastic location. I would highly recommend this hotel and would not hesitate in booking again
29 November 2013
Rated 5.0 out of 5.0 by GloriaEloi Great service.
Friendly and helpful Staff. Grateful that there are people who speak your language.
21 November 2013
Rated 5.0 out of 5.0 Excellent stay in the heart of London
Upon entering the hotel we were warmly greeted and very well looked after. We were given a guided tour of the hotel and shown to our lovely suite. The club lounge of the top floor was excellent with wonderful service and incredible views over Hyde Park Corner. I would thoroughly recommend this hotel.
14 November 2013
Rated 5.0 out of 5.0 by Negaks Service Top Notch
Service is just perfect!
The location is very good!
And for London the Quality of the rooms is great!
13 November 2013
Rated 5.0 out of 5.0 by Johnanton Only place to stay in Mayfair
We thoroughly enjoyed our recent stay at the Park Lane Intercontinental Hotel. Beds are always the most comfortable anywhere we have stayed and rooms well serviced and the Club welcoming. Having Theo Randall's restaurant within the hotel is an added bonus, his rustic Italian food is truly outstanding and should not be missed.
13 November 2013
Rated 5.0 out of 5.0 LOVE THIS CLASSY HOTEL!
Perfect Meet & Greet! Amazing view from 8th Floor one bedroom suite which provided all those little extra amenities that are so often missing in hotels, even other 5 star rated. Comfy bed, swift efficient housekeeping. So quiet at night and in a perfect location for all that London offers. Every member of staff we encountered had a genuine smile and friendly greeting! Loved the Arch Gin bar where they make killer Martinis! Cookbook Cafe has plenty of choice to suit most tastes we had a special relaxing weekend and would not hesitate to book again - Thanks IHG!
09 November 2013
Rated 5.0 out of 5.0 by San10247 Comfortable and great located
very nice hotel and rooms, great breakfast and very friendly staff
05 November 2013
Rated 5.0 out of 5.0 by oxfordski Attentive service and best breakfast view
Staying on Park Lane is truly special. Staying right on Hyde Park Corner is right on the money. Breakfast on the 7th floor over looking No.1 London is why you stay at this hotel!
04 November 2013
Rated 4.0 out of 5.0 by Aleidf1 Good experience But staff are not helpful
Very nice stay. But, as a priority club credit card, I should enjoy welcoming pack, late checkout and an upgrade. Unfortunatly, I have not found the welcoming pack, I have asked for an upgrade but they did not upgrade me. Also I asked for a late checkout but they have asked me to leave the hotel at 12noon.
25 October 2013
Rated 3.0 out of 5.0 by Marcio Pay attention on the way you are greeting your guests
What do you think about 40 minutes to have your bags delivered into your room? Actually, they delivered after my phone call.
The doormen are great, but bell desk might be more keen to assist your guests.
Shower - splashing water all around, besides a plastic curtain adhering onto your body
Room size - I would expect more
Breakfast hostess - the worst morning experience ever in a hotel. You management should be there in the morning to see her mood! It is a nice way to start a day.
24 October 2013
Rated 5.0 out of 5.0 by bunty50 Lovely Stay
Lovely Room, spotlessly clean, comfortable bed. Very well equipped room, lots of nice touches. Thank you for the extra touches for my husbands birthday too! Breakfast was fantastic, lots of choice, plenty for anyone. Really great stay.
24 October 2013
Rated 1.0 out of 5.0 by LFinLondon One of the worst London 5 * star hotel experiences I've ever had...
Not sure where to begin:
Overpriced in comparison to service received
No doorman to welcome you... entrance of hotel was a complete chaos.
15min queue to check in..
check in staff lied about my room category
room has no charm, decoration or personal touches
no turn down service
Bar was unable to provide me with an espresso coffee in the evening and had to wait over 20mins to have it delivered (which arrived cold# from the restaurant #i presume#.
walls super thin so could hear the tv next door
shoe shine service: shoes hung outside door at 11pm still not ready by 9:30am and had to wait 20minutes #delaying my departure#.
One of the most unhygienic spa's i have ever come across...
#i appreciate its independently managed but if its in the hotel building hotel management should inspect to make sure its worthy of a 5star hotel).
all in all one of the worst experiences ive had in a 5 star hotel in London and will not be going back but will stick your nearby fellow 5 star hotels.
Was such a terrbile experience that i cancelled my following two nights and went elsewhere..
Will be interested to see if management of this property actually care about the hotel enough to contact me for more in depth feedback.
23 October 2013
Rated 5.0 out of 5.0 by DBS2013 Superb London Hotel
I stayed for one night as I was in London attending a social event and have to say it was superb on every level. This must be one of the best luxury hotels in the capital.
22 October 2013
Rated 3.0 out of 5.0 by nicolas75flyertalk Not the flagship the property should be
The one bedroom suite is around 45sqm
Living room with sofa, flat screen television with good selection of channels, Bose mini chain with iPhone deck (which happened not to work), desk with UK and Europe sockets.
Separate toilets with large bottle of (great) Wild Lavender Elemis soap and hand/body lotion.
Bedroom with flatscreen television. Very comfortable bed
Bathroom with large Elemis amenities, bathtub, separate walk-in shower, towels warmer, Frette bathrobe
Partial view over Hyde Park (actually the rear of Les Ambassadeurs club)
The club lounge has a nice contemporary design, much of light.
Very smiling staff.
But a massive disappointment for evening food offer (basically cheese and crackers). Good but not stunning breakfast.
- Central location
- Smiling concierge and club lounge team.
- Less than welcoming (close to aggressive) check-in experience at the Ambassador desk
- Room was not ready at check-in. It was supposed to be ready "in 15 minutes for inspection" but had to wait more than an hour
- Smoke smell in the room (an air sanitizer was brought, but with poor effect...and even more terrible chimical smell).
- Despite long inspection, iPhone dock was out of order, the head shower of the bathtub was broken, the handle of the bedside table fell down when opening the drawer
- Door to the connecting room was not locked.
- Plumbing noise in the bathroom
20 October 2013
Rated 4.0 out of 5.0 by Neil2484 Great Hotel but Sleepless Night
Treated my wife on her 40th Birthday to a show in London, I chose the Intercontinental at Park Lane due to it location and previous experience staying at that Hotel. I was however disappointed this time, as we were kept awake by someone shouting at 1.30hrs who had been locked out of their room. This process went on for over an hour. I decided the following morning to highlight this to the Hotel Reception staff. Was not impressed this time around.
08 October 2013
Rated 2.0 out of 5.0 by MITCHMAN Room 259
Please review the WLAN quality in that room. I stayed in many rooms at your hotel as I am coming almost every 2 to 3 weeks to London. WLAN is key but in that room the signal is very weak. I was rather disappointed. left the message at check out. hope it was checked. thanks and kind regards.
07 October 2013
Rated 1.0 out of 5.0 by Ken015 Horrible Experience
NOT at all a happy experience. I used my ICH points for this stay, however I ended up paying more than the room was if I would have booked online. When I checked out I got hit with a 700 British pound charge. I got hit with huge charge for every day I spent there. Two of the five days I never entered the club lounge. After talking to customer relation the did credit me one day after telling me that they could not credit me any day.
I got hit with a mini bar charge for almost $200, nothing was used. I did have this charge removed.
I was told I would have a room upgrade - didn't happen.
NOT AT ALL HAPPY!
06 October 2013
Rated 5.0 out of 5.0 Superb experience at the London Park Lane Intercontinental
We were very pleasantly surprised with the superb attention we received at the hotel by every single member of the staff we came in contact with. Our stay here was for the last 6 nights of a 50 day vacation in Europe. Of all the hotels we stayed in, this was significantly better than all the ones we stayed in. The room was outstanding, comfortable and with top notch appliances; everything in perfect working order and spotless. The staff (all of them) are clearly well trained and extremely motivated. Every single person always asked what we needed and would go as far as offering things that were not in the menu, or asking if they could help with anything. The porter would greet us by name when we would leave the hotel and when we would return, the concierges were extremely knowledgeable about activities, the city, would suggest how best to plan activities, etc. All in all clearly a fantastic Hotel, extremely well managed, with employees that are top notch. Kudos to the Managers and staff, wonderful Hotel and fantastic people that add up to a Superb experience! Keep up the wonderful job.
05 October 2013
Rated 5.0 out of 5.0 by Babi2013 AMAZING EXPERIENCE!
I HAD AN AWESOME TIME AT LONDON PARK LANE.
THE STAFF GREETED ME WARMLY AT MY ARRIVAL AND TOLD ME I HAD BEEN AWARDED 2 UPGRADES. I AM AN AMBASSADOR MEMBER WHICH I SINCERELY RECOMMEND. IT'S A VERY REWARDING PROGRAM THAT MAKES ME FEEL SPECIAL EVERYTIME I CHECK-IN AT INTERCONTINENTAL. DIFFERENT FROM ALL OTHER PROGRAMS, IT GIVES SPECIAL REWARDS AND COMFORT TO ITS MEMBERS.
I'VE BEEN SEVERAL TIMES IN LONDON AND I LOVE TO STAY AT MAYFAIR AREA. PARK LANE IS THE PLACE TO BE! BUT NO OTHER HOTEL HAS MADE ME FEEL SO COMFORTABLE AND WARM. FROM THE DOORMAN TO THE HIGH STAFF.... EVERYONE DESERVES A BOW!!!
THANK YOU ALL FOR MAKING MY STAY SO PLEASURABLE!
AND CONGRATS TO THE CLUB LOUNGE STAFF WHO REALLY MADE A DIFFERENCE!!! YOU ALL ARE SO GREAT!!! :)
03 October 2013
Rated 5.0 out of 5.0 by JSTOTTEN72 Wonderful Weekend in London
Nice hotel! Location, location, location. Close to everything, with a great atmosphere. The hotel is very contemporary with an extremely helpful staff. I forgot my passport in my room safe and hotel staff quickly retrieved it and rushed it to LHR just in time! The concierge had some great restaurant recommendations and did I mention the location? Located in the center of "everything!"
Jim T (Atlanta, GA)
03 October 2013
Rated 1.0 out of 5.0 by SNRN DIsappointed by everything other than the location
Our stay was a total disappointment, I was disappointed by the following:
Reception staff were not knowledgeable and continually authorized my credit card (without me accruing charges) causing my credit card to exceed it's limit without reason. They could not explain why it was charged nightly at around 3 am.
The breakfast buffet, food was average, service staff were poorly trained and overbearing, omelet cook was rude
The bed was UNCOMFORTABLE, I am short and the bed was too short for me, and it was not a king, rather 2 singles smashed together that kept separating.
The hot water was not hot enough, toiletries POOR quality, 2 towels for 2 adults is not sufficient, robe was taken by housekeeping day 1, ice bucket as well, but the lid and tongs were left behind, glasses were never replaced tea was never refilled (we stayed 3 nights#. The food we ordered in the lounge was barely edible #pasta arabiata, a pizza and a cheeseburger) and way overpriced. The waiter was incredibly rude, we did ask to switch to a waitress that was very pleasant.
03 October 2013
Rated 1.0 out of 5.0 by Jakalbelooshi Best location
Intercontinental park lanes has excellent location and breakfast. The rooms are nice and confirtable.
29 September 2013
Rated 5.0 out of 5.0 by karebear50 Great service, great location
Great location and our room was very nice with a great view of the park. Very comfortable room temp and excellent quality bed & pillows for a great nights sleep! Bathroom had all the amenities and the best shower with great water pressure! The staff were all very friendly & courteous and professional and helped us with anything we asked and went out of their way to make sure our stay was excellent! I would very much recommend this hotel for a visit to London!
27 September 2013
Rated 5.0 out of 5.0 by Vivaldi44 Perfect Location and Superb Staff
We usually stay at this hotel when in London as it offers a great sense of continuity. We know that we are going to enjoy a very comfortable stay in a top hotel, perfectly located for the best of London shopping and the West End, and with a superb level of customer service. On the occasion of our most recent stay the previously excellent level of service had been turned yet another notch, and every member of staff we encountered did their best to make our stay enjoyable. The Club Lounge is highly recommended, and the only slight criticism we would have would be regarding the restaurant Theo Randall at the Intercontinental. Great food and great service, but a little overpriced, especially with the wine menu, and a trifling but hidden sum on the bill for a charity contribution that is neither mentioned nor explained.
26 September 2013
Rated 5.0 out of 5.0 by Sezso Beautiful lobby, great service
Sitting and relaxing and looking at the window at the park was great. Even my room had a view of the park. Concierge was particularly helpful for all my needs.
26 September 2013
Rated 5.0 out of 5.0 by Chantermerle Great location, excellent food, good service
Nicely located, with excellent restaurants (Cook book cafe for breakfast, and Theo Randall for dinners), generally good service.
One disappointing thing was that we had to wait for our luggage almost 40 minutes after check-in!
But the staff was very nice and polite, and this minor accident did not spoil the overall very positive impression
25 September 2013
Rated 1.0 out of 5.0 by kch1234 Unfortunate experience form a repeat guest
I stayed at this hotel 1.5 years ago and the service has deteriorated substantially. Multiple employees walked away from me when I asked simple questions. The event and catering staff was atrocious. Lisa was our event manager could not have been less responsive or helpful. I had to have her paged four times to appear in the event space to address cleaning, set up and logistical catering challenges.
The only two employees that we helpful were Oscar and Walter, boht of guest services. Given that the copy machine and printers were broken in the business center on multiple occasions, Oscar and Walter were the only staff members that were of any help.
23 September 2013
Rated 5.0 out of 5.0 by RupertL One of the best in London
We are ICHG fans, never yet have we been disappointed.
Park Lane is no exception, we always pay that little extra to gain Club room access which in this instance delivers fantastic views in an open airy room with a great array of foods and drink to make the experience memorable.
The hotel staff are without exception super polite.
Well situated for Buckingham Palace (looking onto the gardens) and Mayfair this is just a short cab ride from most major rail stations.
Our destination hotel for London
22 September 2013